Using e-Learning to Integrate and Harvest Knowledge Management

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Lessons Learned Checklist Think globally from the start Make sure you do extensive research Invent as little as possible, buy it, use it Ensure that you have buy-in across the organization Resist the temptation to “go it alone” Make sure your vendor has “staying power” Interview current customers of the company Select service oriented technology suppliers 30
The Future – offered without judgment Knowledge Management and eLearning are part of the same continuous tool set The internet, and it’s technology will become the great equalizer for those willing to make the journey The model of learning becomes much more fundamental when information becomes highly relevant, on demand, and easy to access The concept of scholarship changes from what you know, to how fast you can find out 31
Page 1 and 2: Using e-Learning to Integrate and H
Page 3 and 4: “New” KM Principles Never solve
Page 5 and 6: Levels of Approval Conceptual - Tha
Page 7 and 8: Learning and knowledge sharing is f
Page 9 and 10: Leveraging Knowledge - the Workflow
Page 11 and 12: Hard copy manuals Publish every day
Page 13 and 14: eService - What Do We Mean The abil
Page 15 and 16: What we learned about traditional H
Page 17 and 18: Leveraging Knowledge - the eService
Page 21 and 22: Ask Your Question 21
Page 23 and 24: Get More Help 23
Page 25 and 26: Real Example - Print Drivers •Wha
Page 27 and 28: Objectives Provide highly relevant
Page 29: Where are we now The Global Service

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