Using e-Learning to Integrate and Harvest Knowledge Management
Using e-Learning to Integrate and Harvest Knowledge Management
Using e-Learning to Integrate and Harvest Knowledge Management
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Where are we now<br />
The Global Service Network <strong>and</strong> Eureka is now capturing knowledge<br />
<strong>and</strong> supporting our Service Representatives worldwide<br />
The Online Support Assistant (eService) is providing answers <strong>to</strong><br />
thous<strong>and</strong>s of cus<strong>to</strong>mer <strong>and</strong> support center searches per month in seven<br />
languages, worldwide, expecting significant growth <strong>to</strong> continue<br />
eService <strong>Learning</strong> is being used <strong>to</strong>:<br />
train our internal support centers<br />
generate cus<strong>to</strong>m content for other Xerox e<strong>Learning</strong><br />
build the first cus<strong>to</strong>mer focused learning<br />
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