Using e-Learning to Integrate and Harvest Knowledge Management

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Information Hierarchy eLearning Searchable Knowledge Base Functionality Knowledge Assurance Value Understanding Basic Understanding How to Problem Solution Characteristic Learner is Tracked Learner is Identified Learner is Anonymous Very Basic Learning Fundamental Problem Solving 4
Levels of Approval Conceptual - That’s a good idea Seems reasonable Means a little Buy In Strategic - Sounds good Supports our objectives Agrees with strategy Means a little more Could help solve problems Financial - Support this with manpower Support this with funding Means Commitment Adjust our budget for the savings 5
Page 1 and 2: Using e-Learning to Integrate and H
Page 3: “New” KM Principles Never solve
Page 7 and 8: Learning and knowledge sharing is f
Page 9 and 10: Leveraging Knowledge - the Workflow
Page 11 and 12: Hard copy manuals Publish every day
Page 13 and 14: eService - What Do We Mean The abil
Page 15 and 16: What we learned about traditional H
Page 17 and 18: Leveraging Knowledge - the eService
Page 21 and 22: Ask Your Question 21
Page 23 and 24: Get More Help 23
Page 25 and 26: Real Example - Print Drivers •Wha
Page 27 and 28: Objectives Provide highly relevant
Page 29 and 30: Where are we now The Global Service
Page 31: The Future - offered without judgme

Using e-Learning to Integrate and Harvest Knowledge Management

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