ISO/IEC 21827

ISO/IEC 21827:2002(E)
B.12.5
BP.21.04 - Prepare Training Materials
Prepare training materials based upon the identified training needs.
B.12.5.1 Description
Develop the training material for each class that is being developed and facilitated by people within the organization, or
obtain the training material for each class that is being procured.
B.12.5.2 Example Work Products
• course descriptions and requirements;
• training material.
B.12.5.3 Notes
Course description should include:
• intended audience;
• preparation for participation;
• training objective;
• length of training;
• lesson plans;
• criteria for determining the students' satisfactory completion.
Prepare:
• procedures for periodically evaluating the effectiveness of the training and special considerations, such as piloting
and field testing the training course;
• needs for refresher training, and opportunities for follow-up training;
• materials for training a specific practice to be used as part of the process (e.g., method technique);
• materials for training a process;
• materials for training in process skills such as statistical techniques, statistical process control, quality tools and
techniques, descriptive process modelling, process definition, and process measurement;
• review the training material with some or all of the following instructional experts, subject matters experts, and
students from the pilot programs.
B.12.6
BP.21.05 - Train Personnel
Train personnel to have the skills and knowledge needed to perform their assigned roles.
B.12.6.1 Description
Personnel are trained in accordance with the training plan and developed material.
B.12.6.2 Example Work Products
• trained personnel.
B.12.6.3 Notes
Offer the training in a timely manner (just-in-time training) to ensure optimal retention and the highest possible skill level:
• A procedure should exist to determine the skill level of the employee prior to receiving the training to determine if
the training is appropriate (i.e., if a trainer waiver or equivalent should be administered to the employee);
• A process exists to provide incentives and motivate the students to participate in the training;
• Online training/customized instruction modules accommodate different learning styles and cultures, in addition to
transferring smaller units of knowledge.
108 © ISO/IEC 2002 – All rights reserved