ISO/IEC 21827

ISO/IEC 21827:2002(E)
Annex A
(normative)
Generic Practices
A.1 General
This annex contains the generic practices, that is, the practices that apply to all processes. The generic practices are
used in a process appraisal to determine the capability of any process. The generic practices are grouped according to
common feature and capability level. The generic practices are divided into the following capability levels, each of which
has several common features:
• Capability Level 1 - Performed Informally;
• Capability Level 2 - Planned and Tracked;
• Capability Level 3 - Well Defined;
• Capability Level 4 - Quantitatively Controlled;
• Capability Level 5 - Continuously Improving.
The general format of the capability levels is shown in Figure 10. The summary description contains a brief overview of
the purpose of the process area. Each level is decomposed into a set of common features that consist of a set of
generic practices. Each generic practice is described in detail following the common feature summary.
Capability Level 1 - Capability Level Title
Summary Description - An overview of the capability level
Common Features List - A list showing the number and name of each common feature
Common Feature 1.1 - Common Feature Title
Summary Description - An overview of the capability level
Generic Practices List - A list showing the number and name of each generic practice
GP 1.1.1 - Generic Practice Title
Description - An overview of this generic practice
Notes - Any other notes about this generic practice
Relationships - Any relationships with other parts of the model
GP 1.1.2...
Figure 10 - Capability Level Format
A.2 Capability Level 1 - Performed Informally
A.2.1
Capability Level Common Features
A.2.1.1 Common Feature Generic Practices
A.2.1.1.1
Summary Description
Base practices of the process area are generally performed. The performance of these base practices may not be
rigorously planned and tracked. Performance depends on individual knowledge and effort. Work products of the process
area testify to their performance. Individuals within the organization recognize that an action should be performed, and
there is general agreement that this action is performed as and when required. There are identifiable work products for
the process.
© ISO/IEC 2002 – All rights reserved 57