(BFAD) CITIZEN'S CHARTER - fda.gov.ph
(BFAD) CITIZEN'S CHARTER - fda.gov.ph
(BFAD) CITIZEN'S CHARTER - fda.gov.ph
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letter-complaint/affidavit<br />
of complaint<br />
2 Advise Complainant to<br />
submit product<br />
complained of (if there is<br />
any) to LSD<br />
not to file the complaint<br />
directly to LGU, DOH-CHD<br />
Offices or other <strong>gov</strong>t.<br />
agencies<br />
If filed at LICD, prepare<br />
indorsement to LGU, DOH-<br />
CHD Offices or over the<br />
complaint, copy furnished the<br />
Complainant<br />
Forward to LICD-Chief for<br />
initial<br />
Forward to OD for signature<br />
of the Director<br />
Release either by registered<br />
mail or personal delivery<br />
Receive complaint sample for<br />
analysis<br />
22<br />
Section<br />
LICD-Person<br />
Assigned<br />
Rm. 107 10 minutes<br />
LICD-Person<br />
Assigned<br />
Rm. 107 2 minutes<br />
LICD Releasing<br />
Clerk<br />
Rm. 109 5 minutes<br />
LICD Releasing<br />
Clerk<br />
Rm. 109 15 minutes<br />
LSD Rm. 223 30 minutes<br />
APPLICATION FOR PROMO PERMIT EXTENSION/AMENDMENT<br />
No. STEP<br />
AGENCY ACTION PERSON LOCATION DURATION<br />
APPLICANT/CLIENT<br />
RESPONSIBLE OFFICE OF ACTION<br />
1 Proceeds to LICD -APM’s<br />
Officer of the Day (OD)<br />
Rm. 107 1 minute<br />
2 Submits Application Pre-evaluates/assesses<br />
the submitted documents;<br />
Prepares assessment slip<br />
(Note: If documents are<br />
incomplete, returns the same<br />
to applicant with a note on<br />
deficiencies)<br />
LICD - APM OD Rm. 107 30 minutes<br />
3 Proceeds to Accounting Prepares order of payment Clerk Rm. 113 10 minutes<br />
Section for validation of<br />
(Accounting<br />
the assessment slip<br />
Section)<br />
4 Pays the corresponding Accepts payment and Clerk Rm. 112 10 minutes<br />
fees<br />
prepares official receipt<br />
(Cashier)<br />
5 Returns validated<br />
Attaches the slip to the LICD – APM OD Rm. 107 2 minutes<br />
assessment slip<br />
submitted documents/<br />
Hands over to the clients<br />
their copy<br />
6 Records the submitted<br />
application<br />
LICD – APM OD Rm. 107 30 minutes<br />
7 Endorses application to<br />
handling evaluator<br />
LICD – APM OD Rm. 107 2 minutes<br />
8 Follows up application Advises status of request APM<br />
Rm. 107 5 minutes<br />
after 3 days<br />
OD/Evaluator<br />
10 Reviews request and types<br />
approval denial<br />
APM Evaluator RM. 107 30 minutes<br />
11 Forwards denial/approval to<br />
section head for review and<br />
subsequent initial<br />
APM Evaluator Rm. 107 2 minutes<br />
12 Reviews and initials prepared APM Section Rm. 107 20 minutes<br />
action<br />
Head<br />
13 Forwards initialed paper to APM Section Rm. 107 2 minutes<br />
Legal Officer II acting as<br />
section’s supervisor for<br />
further review and initial<br />
Head
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