43-06937 INSERT-EPIC 430 OEM INTEGRATION MANUAL - TransAct

Operational Procedures
3. Place a roll of new paper in the paper holder, with the end of the paper
unloading from the back to the front of the printer, as shown in the figure.
4. Prepare the end of the paper with a clean square cut end with no folds or
distortions to the paper
5. Thread the free end of the paper through the knife assembly opening as
shown.
6. Push the end of the paper towards the transport rollers. Place the end of the
paper as close to the transport rollers as possible. Make sure the paper is
aligned with the paper guides and not skewed.
7. Close the cover by rotating it back into position until it securely clicks into
place. Paper will feed automatically, and then print and eject a test ticket.
Clearing Paper Jams
In the unlikely event of a paper jam, it is important to completely clear the jam
before restarting the printer. In general it is not required to power cycle the
printer to clear a paper jam, however, there are cases where the printer must
be power cycled to properly home the cutter blade. (See below)
1. Expose the paper path by pressing the cover open button.
2. Make sure the paper path is clear and there are no obstructions through the
knife or transport.
3. Clear Printer jams by removing any paper from within the printer.
a. CAUTION: If the paper is wrapped around the platen, the printer
power MUST be turned off to allow the paper to be removed. Failure
to turn the power off will result in the paper getting stuck behind the
platen and being more difficult to clear.
b. If the paper is jammed in the knife, carefully remove the paper from
the knife assembly. If the knife cutter is in the paper path, turn the
power off, close the cover, and turn the power back on to allow the
printer to re-home the cutter blade.
4. Clear Transport jams by carefully removing any obstructions.
a. CAUTION. Do not force objects into the transport from the front. This
can damage the ticket taken sensor. Due to variations in bezel
designs; it may be difficult to clear a jam between the transport and
the bezel. If the jam is not accessible, it may be required to remove
the bezel to properly clear the jam.
5. Prepare the end of the paper with a clean square cut end with no folds or
distortions to the paper.
6. Thread the free end of the paper through the knife assembly opening as
shown. If the paper will not freely go through the knife, the knife is still
jammed. Go back to step 3.
7. Push the end of the paper towards the transport rollers. Place the end of the
paper as close to the transport rollers as possible. Make sure the paper is
aligned with the paper guides and not skewed.
8. Close the cover by rotating it back into position until it securely clicks into
place. Paper will feed automatically, and then print and eject a test ticket.
9. If the paper path was not completely cleared the printer will re-enter the jam
state. Do not simply open and close the cover to clear a jam. The paper path
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