Accident Compensation Corporation - Statement of Corporate Intent ...

Service delivery model continued …
Deliverables for 2010–2011
In 2010-2011 this programme will deliver:
• increased operating efficiencies – the ability to receive treatment extension forms electronically in
August 2010
• tools to assist claims managers – integration of liability management tool with ACC’s claims
management system
• improved reliability of critical systems – delivery planning is due for completion by the end of
May 2011
• a clearing house function – implementation is scheduled for January to June 2010-2011
• a strategic plan – plan completed by 30 June 2011.
2010–2011 Budget
$1,250,000
Rationale
National serious injury service
ACC is committed to continuing to improve the management of seriously injured clients. 10 This initiative
will support the integration of the national serious injury service (NSIS) into ACC’s claims management
system (Eos).
ACC will also develop a new set of guidelines for the treatment of spinal injury. Services for the
treatment of spinal injury are inconsistent across New Zealand and lag behind international best
practice. A strategy is needed to inform and guide the development of new service models that will
provide improved outcomes for clients and better value for money.
Programme summary/benefits
The integration of NSIS into ACC’s claims management system will reduce the amount of manual data
entry and data checking. This in turn will reduce duplication and increase staff productivity by giving
staff more time to spend working with clients.
The new spinal injury guidelines will deliver a clear direction for future service development and
purchasing.
Deliverables to date
To date this programme has delivered significant improvements in the lifetime costs of serious injury
claims under management. The December 2009 valuation of the outstanding claims liability reduced
the liability owing to serious injury clients by $57 million.
Deliverables for 2010–2011
The initiative will identify system requirements for the NSIS and incorporate these into Eos. This is
expected to be completed and handed over to the business in April 2011.
A long-term strategy document for spinal injury is expected to be completed by December 2010. This
will guide ACC’s purchasing for spinal injury claims in the next five to ten years.
These initiatives will deliver productivity improvements to the NSIS and will create guidelines to ensure
that the costs of spinal injury are better managed in the future.
10. ‘Seriously injured clients’ are those with an injury sufficiently serious that they are expected to have a life-long relationship with ACC.
These are typically spinal and traumatic brain injuries.
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