Accident Compensation Corporation - Statement of Corporate Intent ...

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Health purchasing contract management system 2010–2011 Budget $1,500,000 Rationale In 2008-2009, ACC spent $1.9 billion purchasing health services, over 60% of total expenditure. Improvements in how ACC engages with its suppliers will help the organisation procure services at a fair price and monitor providers to ensure that clients receive quality services. Programme summary/benefits The programme will implement an end-to-end contract management system which will: • provide a comprehensive single data source related to treatment and rehabilitation, general and IT contract management activities • develop an online engagement channel for providers to manage many of their contractual interactions with ACC • monitor conformance to contracted deliverables including allowing ACC to effectively assess, record and manage provider performance issues • improve the overall efficiency of the procurement function and the associated administration. The system will increase ACC’s visibility of providers’ services in terms of their relationship, performance and contract management interactions. This information will support ACC to engage with its providers and deliver accurate information related to the quality of services delivered. Deliverables to date In 2009-2010, an external review of ACC’s contract management approach was undertaken. The findings of the review have been considered and a decision was made to invest in both ACC’s operational and information technology capabilities. Deliverables for 2010–2011 In 2010-2011 this programme will deliver: • a contract management system for health purchasing, IT purchasing and general procurement – expected to be implemented by December 2010 • the capability for providers to review reports and submit contract information • the capability for providers to receive feedback on particular aspects of their performance. 34
2010–2011 Budget $774,570 Rationale More effective measurement of customer satisfaction Two of ACC’s key customer groups are levy payers who fund the Scheme and injured clients who receive rehabilitation. Knowing how well ACC is meeting their needs and expectations is critical to ensuring the Scheme is fit-for-purpose. Programme summary/benefits In 2007, the State Services Commission launched the Kiwis Count survey which provides an assessment of how well the public rate the services they receive from government. Supporting this survey is the ‘common measurement tool’, which provides a set of common questions for agencies to use for their own satisfaction surveys. This information will enable ACC to both gauge its performance against clients’ expectations and benchmark performance relative to other government agencies. Deliverables to date An external contract is in place to survey ACC’s customers using the common measurement tool. Deliverables for 2010–2011 Based on the results of the first surveys, ACC will be in a position to set customer satisfaction targets and to build a programme of service delivery enhancements in areas where opportunity for improvement exists. 35
Page 1: Statement of Intent 2010-2013 Our r
Page 4 and 5: Foreword from the Board Chair The l
Page 6 and 7: ACC’s strategic direction Overarc
Page 8 and 9: Guide to this document This documen
Page 10 and 11: • Rehabilitation: specific provis
Page 12 and 13: section 2: Funding This section des
Page 14 and 15: ACC managed $11.1 billion in invest
Page 16 and 17: The claims management and health pu
Page 18 and 19: section 4: Operating intentions Thi
Page 20 and 21: National injury prevention targets
Page 22 and 23: Impact measures The impact measures
Page 24 and 25: Outcome 2: Rehabilitate injured peo
Page 26 and 27: Key initiatives to support Outcome
Page 28 and 29: Exploration of alternative service
Page 30 and 31: Outcome 3: Reduce the incidence and
Page 32 and 33: Key initiatives to support Outcome
Page 34 and 35: Key initiatives to improve organisa
Page 38 and 39: section 6: Collaboration and respon
Page 40 and 41: Reporting requirements Consultation
Page 42 and 43: ACC subsidiaries The following two
Page 44 and 45: Output class 1: Levy collection and
Page 46 and 47: How effective is levy collection an
Page 48 and 49: What is the scale of investment man
Page 50 and 51: The following table provides a summ
Page 52 and 53: Output class 4: Injury prevention W
Page 54 and 55: How efficient is injury prevention?
Page 56 and 57: section 8: Forecast financial infor
Page 58 and 59: • Earners’ Account - a $277 mil
Page 60 and 61: • independence allowances are bud
Page 62 and 63: Investment income Future investment
Page 64 and 65: Forecast financial statements Paren
Page 66 and 67: Balance sheet As at 30 June 2011 to
Page 68 and 69: Summary of significant accounting p
Page 70 and 71: Non-Earners’ Account The Non-Earn
Page 72 and 73: Deferred tax is accounted for using
Page 74 and 75: Revaluations Fair value is determin
Page 76 and 77: w) Unexpired risk liability At each
Page 80: www.acc.co.nz 0800 101 996 This pap

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