Knowledge Intensive Services' Suppliers and Clients

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The paper concludes by deriving a number of implications for further research and directions for policy that flow from these analyses. Though there has been much progress in recent years (much of it scattered across different, and often compartmentalised, literatures), there are many questions that remain to be answered by research. There has been little effort to examine policy innovations directed at KIBS and their clients, and the task of accumulating information on these has barely begun. Nevertheless, several promising directions for policy do emerge from the paper. But above all, the suggestion is that policy dialogues are required. These should bring together practitioners, policymakers, and researchers in specific areas of KIBS, their major clients and intermediaries, and innovation and related policy areas, so as to share and consolidate understandings of the implications of various regimes of governance of the KIBS-related elements of the knowledge-based economy. Ian Miles Professor University of Manchester United Kingdom
Table of contents Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1 Introduction: KIBS in Context . . . . . . . . . . . . . . . . . 11 1.1 The role of KIBS . . . . . . . . . . . . . . . . . . . . . . . . . 11 1.2 Knowledge-intensity . . . . . . . . . . . . . . . . . . . . . . . 12 1.2.1 KIBS as the focus of the study . . . . . . . . . . . . . . 16 1.2.2 A note on other knowledge intensive activities . . . . . 17 2 Some Major Lines of Research . . . . . . . . . . . . . . . . . 20 2.1 Economic analysis . . . . . . . . . . . . . . . . . . . . . . . . 20 2.1.1 Information asymmetries and transaction costs . . . . . 20 2.1.2 KIBS growth . . . . . . . . . . . . . . . . . . . . . . . 22 2.1.3 Economic performance . . . . . . . . . . . . . . . . . . 23 2.2 Geography . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 2.3 Sociology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 2.4 Management studies . . . . . . . . . . . . . . . . . . . . . . . 35 3 Perspectives from (Services) Innovation Studies . . . . . . 41 3.1 Innovation surveys . . . . . . . . . . . . . . . . . . . . . . . . 41 3.2 Knowledge as a focus . . . . . . . . . . . . . . . . . . . . . . 42 3.2.1 Knowledge interactions . . . . . . . . . . . . . . . . . . 42 3.2.2 Knowledge management in KIBS . . . . . . . . . . . . 49 3.2.3 Knowledge infrastucture . . . . . . . . . . . . . . . . . 55 3.3 Supplier-client relationships . . . . . . . . . . . . . . . . . . . 57 3.3.1 Sparring and jobbing relationships . . . . . . . . . . . . 57 3.3.2 Location and proximity issues . . . . . . . . . . . . . . 60 3.3.3 Client roles . . . . . . . . . . . . . . . . . . . . . . . . 62
Page 1: Ian Miles Knowledge Intensive Servi
Page 5: Foreword OECD launched in 2002 a th
Page 10 and 11: 4 Conclusions . . . . . . . . . . .
Page 12 and 13: 12 Table 1. Business services, labo
Page 14 and 15: 14 35 % 30 % 25 % • PS1 PS2 •
Page 16 and 17: 16 finished device can be identifie
Page 18 and 19: 18 industrial products thus feature
Page 20 and 21: 20 2 Some Major Lines of Research T
Page 22 and 23: 22 2.1.2 KIBS growth One line of wo
Page 24 and 25: 24 that the sectoral pattern of con
Page 26 and 27: 26 other countries show a significa
Page 28 and 29: 28 firms, associated with this need
Page 30 and 31: 30 KIBS Proportion of innovating fi
Page 32 and 33: 32 activities - there are logics be
Page 34 and 35: 34 developed by Burt (1992). Burt d
Page 36 and 37: 36 It is common to find the growth
Page 38 and 39: 38 impelled to contract out some of
Page 40 and 41: 40 Goods and Services EXTERNAL ENVI
Page 42 and 43: 42 the case for those introducing b
Page 44 and 45: 44 ween the KIBS and the client as
Page 46 and 47: 46 Table 5. A reworking of Nonaka
Page 48 and 49: 48 many KIBS - client interactions
Page 50 and 51: 50 - making it less likely that alt
Page 52 and 53: 52 this branch, it is not apparent
Page 54 and 55: 54 Table 6. CIS-2 data on services
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58 potential for generation (coprod
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60 it is only profound change that
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62 One other set of issues surround
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64 the character of the consultancy
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66 elements of generic knowledge, s
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68 Table 7b. Categories of Knowledg
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70 decisions are more informed by a
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72 in terms of equal opportunities,
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74 4.4 KIBS as a critical sector KI
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76 Den Hertog, P & R. Bilderbeek (1
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78 Muller E, & A Zenker (2001) “B
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80 Wenger, E (1998) Communities of
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