Pizza Hut - Yum!

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mile! Just about all 10,000 people who live in La Porte, Ind., know and love Pizza Hut RGM LuAnne DeVall. That’s because she truly cares about the customers of her deliveryonly restaurant. LuAnne is a Customer Maniac who goes the extra mile to please her customers. That occasionally means making a few pizza home delivery trips of her own – taking along a bag of candy as a surprise or even picking up a prescription along the way for an elderly customer in need!
The Insider pizza, with its six-cheese blend, was one of the speciality pizzas that drove Pizza Hut’s same store sales growth – up 1% during 2000 – on top of record-setting 9% growth. Pizza Hut “To those who said Pizza Hut could never top 1999’s extraordinary growth, we say: We can. We did. After our record-setting 9% same store sales growth in 1999, this year Pizza Hut added an additional 1% same store sales growth. And we did it without sacrificing profitability. In fact, restaurant margins increased more than a full percentage point. “How did we drive our third straight year of sales growth and bolster our category-leading market share? By focusing on three things: Great people, processes and products. “Success in our business begins by putting people capability first. That’s why we train, recognize and reward our people at every oppor- tunity. In 2000, that led to the lowest turnover rate in Pizza Hut’s history in one of the toughest labor markets ever.
Page 1 and 2: Having a YUMMY
Page 3 and 4: Last year, Tricon International ope
Page 5: Going the extra

Pizza Hut - Yum!

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