water storage tank - Balmoral Group

Contracts and
customer commitment
Estimating
With significant investment in a unique electronic estimating system
Balmoral aims to provide an industry-leading turnaround time on all
quotations. All estimates can include drawings in both 2D and 3D for
improved clarity of specification and understanding of detail within the
proposal. It is this type of commitment to customer service that
differentiates Balmoral Tanks in the market place.
Design
Balmoral’s sales and estimating staff are trained to assist with any
design requirements supported by a technical team of unrivalled
experience. Balmoral staff will provide clarification and assistance on
such issues as legislation, tank sizing, site requirements, health and
safety and the full scope of supply needed for each type of tank.
Contracts
Customer orders are reviewed to ensure that expectations are in line
with the scope of supply. The company’s contracts management team
provides a single point of contact to ensure all drawings, logistics and
programming requirements are fully understood and met.
Customer commitment
Recognising today’s requirement for rapid and accurate enquiry
responses, Balmoral Tanks has committed significant investment
to its IT resource. Coupled with this is a determination to assist
clients in their day-to-day tasks through the strategic use of the
company’s website as a working business tool.
Balmoral Tanks offers the following online services:
¢ Enquiry submission
¢ Current product information
¢ Technical detail
¢ Tank selection: Guidance on capacities and
overall dimensions
¢ Documentation: Base drawings; operation and
maintenance manuals
¢ Industry standards and water regulations
A dedicated web team operates at the Aberdeen HQ on a
programme of continuous improvement. Visit
www.balmoraltanks.com to see how you can benefit by using
our electronic communication procedures.
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