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Consupaq WCM<br />

trainer wins award<br />

Trust Ndlela, World Class<br />

Manufacturing facilita<strong>to</strong>r and<br />

trainer at Consupaq, was<br />

nominated for an award at this<br />

year’s round of conferences<br />

for his exceptional talent<br />

in communicating WCM<br />

principles <strong>to</strong> all levels of<br />

employees within the business,<br />

specifically <strong>to</strong> shopfloor staff.<br />

He tells Unpacked a bit more<br />

about the challenges.<br />

As part of any World Class<br />

Manufacturing (WCM) journey,<br />

a few people are chosen<br />

<strong>to</strong> become trainers, responsible for<br />

upskilling the shopfloor team. Most of<br />

these new trainers don’t have any prior<br />

training background, so not only do<br />

they need <strong>to</strong> learn all aspects of WCM,<br />

they also have <strong>to</strong> understand how <strong>to</strong><br />

train adults.<br />

Trust Ndlela, WCM trainer and facilita<strong>to</strong>r<br />

at Consupaq, says that there’s a lot<br />

of hard work that goes in<strong>to</strong> it after<br />

hours – preparation of material is a key<br />

element. But that’s just the beginning.<br />

Trust Ndlela receives his award from KZN regional chief executive Gareth Elcox.<br />

a team, self-discipline and drive,’ says<br />

Trust, whose own learning curve was<br />

hands-on, with exposure <strong>to</strong> operations<br />

and production management skills, and<br />

the opportunity <strong>to</strong> learn at first hand<br />

how a successful business operates.<br />

Looking back at the progress Consupaq<br />

has made since implementing WCM<br />

in 2009, Trust says, ‘There’s been a<br />

cultural shift. We challenge each other<br />

<strong>to</strong> think and behave in a way that<br />

reflects our goal of being a worldclass<br />

company. The common vision<br />

environment. The business has grown<br />

and is set <strong>to</strong> grow and become even<br />

more successful.’<br />

Trust’s biggest challenge as a trainer is<br />

‘interacting with people who have little<br />

previous exposure <strong>to</strong> formal training,<br />

and expect little or no benefit from the<br />

training’. The reward? ‘Seeing the same<br />

people having grown in confidence<br />

because they’ve done what they<br />

thought wasn’t possible, which is <strong>to</strong><br />

learn something new that will indeed<br />

benefit them.’<br />

‘A good facilita<strong>to</strong>r must be an inspiring<br />

visionary. He must be able <strong>to</strong> translate<br />

and simplify the vision <strong>to</strong> all in such a<br />

way that learners understand and buy<br />

in<strong>to</strong> it.’ – Trust Ndlela<br />

Good communication skills are vital,<br />

and aspects such as body language<br />

and vocal skills can make or break a<br />

session, he says.<br />

‘The skills required from a facilita<strong>to</strong>r<br />

are good communication skills, good<br />

listening skills, the ability <strong>to</strong> work within<br />

of World Class Manufacturing has<br />

pulled our efforts <strong>to</strong>gether as opposed<br />

<strong>to</strong> previous segmented efforts. That<br />

shared vision is the fundamental<br />

driver of all our endeavours, from the<br />

fac<strong>to</strong>ry <strong>to</strong> operations and through <strong>to</strong><br />

human resources. It’s a cleaner, safer,<br />

more efficient and pleasing work<br />

He believes that the most important<br />

ingredient in being a <strong>to</strong>p trainer is<br />

passion. ‘When a trainer is excited and<br />

passionate about the WCM process, this<br />

enthusiasm comes through in everything<br />

that’s said and done, and this is a surefire<br />

way <strong>to</strong> ignite the same passion in<br />

learners.’<br />

And Trust has clearly been successful.<br />

He earned his award for his exceptional<br />

talent in communicating WCM<br />

principles <strong>to</strong> all levels of employees<br />

within the business, and specifically <strong>to</strong><br />

shopfloor staff, by adapting textbook<br />

knowledge in<strong>to</strong> a format that makes<br />

sense <strong>to</strong> them. The success of his<br />

efforts is clearly evident in the overall<br />

performance by Consupaq in WCM<br />

practices.<br />

ASTRAPAK NEWS<br />

5

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