Syniverse Porting GUI

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Help Help is available on the LNP Tab by clicking the link, “For Help, please click here”. For questions about submitting a Port Request or getting a response contact the Syniverse Port Center at 1-888-338-7678 For questions about accessing the Porting GUI contact Syniverse Customer Support at 1-800-892-2888 or email at CustomerSupport@syniverse.com. 32
Q&A How do I get responses? A Your responses will arrive the same way they do today. So, if you currently send LSRs and receive responses (FOCs/Rejects) via e- mail you will still receive the responses via e-mail to the same address you get them at today. If you send and receive via fax then the responses will come to your fax number in use today. How do I handle fall out? A If you submit a request and receive a Reject it means your request failed data validation at the wireless carrier. Usually this means the phone number and validation data (account number, password/PIN, or social security/tax ID) in the request did not match the phone number and comparable data in the old service provider’s customer record database. To resolve this issue you will create and submit a supplemental request and send it to Syniverse via TP GUI.
Page 1 and 2: Syniverse Porting GUI
Page 3 and 4: Benefits TP GUI brings a faster res
Page 5 and 6: Logging In To Crossroads https://cr
Page 7 and 8: Change Your Password 7
Page 9 and 10: LNP Tab To learn how to use the LNP
Page 11 and 12: Selecting Your SPID From the dropdo
Page 13 and 14: Required Fields - NPDI = A (wireles
Page 15 and 16: Required Fields - NPDI = B (wireles
Page 17 and 18: Required fields …if ONSP is on WI
Page 19 and 20: Required Fields - NPDI = A (wireles
Page 21 and 22: Required Fields - NPDI = B (wireles
Page 23 and 24: Add Ported TN(s) Select the “Add
Page 25 and 26: Validation Errors Any required fiel
Page 27 and 28: Creating a Supplemental Request Cli
Page 29 and 30: Select Supplement Type Select the S
Page 31: Supplemental Request Results Upon s
Page 35 and 36: Q&A Who can use it? A Any fax-based

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