foru - MAN Brand Portal

Joachim Götsche,
Aftersales – Service Engineering
MAN Truck & Bus Salzgitter
“Combustion residue from the engine must be removed
from the filter, so that the filter can be used over the
entire life-cycle of the vehicle. ”
system for this process through service engineering.
Individual employees have always
instinctively contributed their experience
to the creation of the product. That
approach now follows a comprehensive
plan,” says Kuchler. The team of Service Engineering
employees reflects the company’s
competence range, from foremen in
the workshops to development engineers
with doctoral degrees, he adds. “It is always
necessary to take an integrative overall
view in order to create added value,” emphasizes
Kuchler. “After all,” he says, “this
is also about the MAN customer promise
to provide efficient transport solutions
with immediate repair and maintenance
service to reduce the idle time of vehicles
to a minimum.”
extracting the optimum
The most important accomplishment of every
MAN service engineer is the ability to listen
closely. Only then, knows Kuchler, can
problems be transformed into solutions.
“We are meeting the market’s many challenges
with a comprehensive view. That also
always requires flexibility to deliver optimum
service for the customer.” On his flip
chart, Kuchler has drawn two possible connections
between a problem and a solution
with several quick strokes: One long, squiggly
line and another, line which is short and
direct. “Competitive solutions to problems
are possible only when everyone works together
to reduce the complexity of the individual
components in production and process
design, as well as in the customers’ expectations,”
is how Kuchler explains it.
Particle filters provide one example
for this approach. They collect soot particles
from the exhaust which continually
burn at an exhaust temperature of more
than 350 degrees Celsius— without leaving
any residue. The result is a vehicle with the
level of sustainability demanded by both