kENDALL KANGAROO JOEY™
kENDALL KANGAROO JOEY™
kENDALL KANGAROO JOEY™
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Section XI — Customer Service<br />
The circuitry of the <strong>KANGAROO</strong> JOEY enteral feeding pump is not customer serviceable. In particular, electronic assembly rework by<br />
non-authorized <strong>KANGAROO</strong> JOEY enteral feeding pump technicians will likely affect accuracy. Certain replacement items, as listed in<br />
Section XII – Service Part Numbers, are available from the service centers listed below.<br />
All service personnel must be properly trained and qualified with operation of the <strong>KANGAROO</strong> JOEY enteral feeding pump. Improper<br />
service may impair operation of the pump.<br />
Return for Repair<br />
1. Call Customer Service for an Authorized Return Number and shipping instructions, using the appropriate phone number below.<br />
2. Pack the instrument carefully and ship the insured parcel to the following locations (or your local service center):<br />
United States<br />
Canada<br />
Tyco Healthcare Group LP<br />
Tyco Healthcare Canada<br />
98.6 Faichney Drive<br />
Watertown, NY 13601<br />
7300 Trans Canadian Highway<br />
Pointe-Claire, QC H9R 1C7<br />
1-800-448-0190 or (315) 788-5246 1-877-664-8926 or (514) 698-1220<br />
U.K. Service Center (Outside of U.S. and Canada)<br />
Tyco Healthcare Group LP<br />
20 Garryduff Road<br />
Ballymoney, BT53 7AP<br />
+44-28276-61719<br />
Section XII — Maintenance<br />
For general maintenance issues not discussed below, contact Customer Service (Section XI).<br />
WARNING: Do not open the main housing, as there are no user-serviceable parts inside. Opening of device may affect function of<br />
device and voids the warranty.<br />
The following maintenance items/parts can be replaced by the customer on the <strong>KANGAROO</strong> JOEY enteral feeding pump. See Section<br />
XIII for Service Part Numbers and Section XI for contacting Customer Service.<br />
Side Door enclosing Pump Set Loading area<br />
To replace the top door, see Figure 35 and do the following:<br />
1. Place left door hinge onto the left hinge pin.<br />
2. Carefully spread the door hinges apart.<br />
3. Place the right door hinge onto the right hinge pin.<br />
<strong>KANGAROO</strong> JOEY 36 Enteral Feeding Pump