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Model <strong>DFT120</strong><br />

<strong>Digital</strong> <strong>Feedback</strong> <strong>Terminator</strong><br />

The Bogen <strong>DFT120</strong> <strong>Digital</strong> <strong>Feedback</strong> <strong>Terminator</strong> provides high quality recording<br />

and playback of audio pages. The <strong>DFT120</strong> breaks the acoustical feedback loop<br />

created by the telephone handset and paging speaker. The page is first recorded<br />

and then played back as soon as the source handset has been put on-hook.<br />

High capacity paging is accomplished by the <strong>DFT120</strong>’s record during playback,<br />

and page stacking capabilities. The <strong>DFT120</strong> can record up to 8 pages during playback<br />

and has 2 minutes of audio memory. The maximum length of any page is<br />

30 seconds.<br />

Features<br />

• 2 minutes of total audio memory.<br />

• Recording a message while another is being played.<br />

• Stack up to 8 messages for playback.<br />

• Loop start or dry loop input modes.<br />

• Multiple Record and Playback modes.<br />

• Pre-page tone available.<br />

• Adjustable delay times between messages.<br />

• Message repeat function.<br />

• Message abort and stop controls available.<br />

• Transformer isolated audio output, selectable 8 or 600 ohm.<br />

• Plugable terminal strip for easy installation.<br />

• Simple dip switch setup of operating modes.


© 1998 Bogen Communications, Inc.<br />

50 Spring St., Ramsey, NJ 07446<br />

54-5036-02<br />

9902 Printed in USA<br />

All rights are reserved. No part of this document may be photocopied, reproduced,<br />

or translated to another language without the prior written consent of<br />

Bogen Communications Inc.<br />

Notice: The information contained in this document is subject to change without<br />

notice and should not be construed as a commitment by Bogen<br />

Communications, Inc.<br />

Bogen Communications, Inc. assumes no responsibility for any errors that<br />

may appear in this document nor does it make expressed or implied warranty<br />

of any kind with regard to this material, including, but not limited to,<br />

the implied warranties of merchantability and fitness for a particular purpose.<br />

Bogen Communications Inc. shall not be liable for incidental or consequential<br />

damages in connection with, or arising out of the furnishing, performance, or<br />

use of this document and the equipment which it describes.<br />

Warning: Changes or modifications to this unit not expressly approved by the<br />

party responsible for compliance could void the user’s authority to operate the<br />

equipment.<br />

Bogen® is a registered trademark of Bogen Communications, Inc.


Contents<br />

General Safety Instructions . . . . . . . . . . . . . . . . . . . . .2<br />

Callouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3<br />

Packing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3<br />

Audio Connections<br />

Audio Input Connections . . . . . . . . . . . . . . . . . . . . . .4<br />

Audio Output Connections . . . . . . . . . . . . . . . . . . . .4<br />

Control & Status Connections<br />

Control Input Connections . . . . . . . . . . . . . . . . . . . . .5<br />

Status Connections . . . . . . . . . . . . . . . . . . . . . . . . . .6<br />

Changing Status Contacts . . . . . . . . . . . . . . . . . . . . .6<br />

Settings and Controls<br />

Output Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7<br />

Mode Setting Dip Switches . . . . . . . . . . . . . . . . . . . .7<br />

Operation<br />

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . .9<br />

Record Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . .10<br />

Playback Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .10<br />

System Connection Diagrams<br />

Loop Start Trunk & PCM2000 . . . . . . . . . . . . . . . . . .12<br />

Analog Ring Up Line & PCM2000 . . . . . . . . . . . . . . .13<br />

Page Port Interface & PCM2000 . . . . . . . . . . . . . . . .14<br />

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15<br />

Warranty & Service . . . . . . . . . . . . . . . . . . . . . . . . . . . .16<br />

1


General Safety Instructions<br />

Follow these basic safety precautions when using the system:<br />

1. Read carefully and understand all instructions.<br />

2. Follow all warnings and instructions marked on the product.<br />

3. DO NOT place the product in a closed enclosure or cabinet unless<br />

proper ventilation is provided.<br />

4. Never spill liquid on the product or drop objects into the ventilation<br />

slots and openings. Doing so my result in serious damage to the<br />

components.<br />

5. Repair or service must be performed by a factory authorized repair<br />

facility.<br />

6. Use the provided UL/CSA approved power pack.<br />

7. DO NOT staple or otherwise attach the power supply cord to<br />

building surface.<br />

8. DO NOT use the product near or in wet or damp places, such as<br />

wet basements.<br />

9. DO NOT use extension cord. Install within 6 feet of a grounded<br />

outlet receptacle.<br />

10. DO NOT install during lightning storm.<br />

11. Never touch un-insulated wires or terminals unless the unit is<br />

disconnected from both power and the rest of the phone system.<br />

12. Use Caution when installing or modifying control lines.<br />

13. The unit must be securely attached to a wall board, rack or<br />

table-mounted.<br />

CAUTION<br />

If any wiring from the system leaves the building premises,<br />

you must use proper electrical protectors.<br />

FCC Notice<br />

This equipment has been tested and found to comply with the limits for a Class<br />

A digital device, pursuant to Part 15 of the FCC Rules. These limits are<br />

designed to provide reasonable protection against harmful interference when<br />

the equipment is operated in a commercial environment. This equipment generates,<br />

uses, and can radiate radio frequency energy and, if not installed and<br />

used in accordance with the instruction manual, may cause harmful interference<br />

to radio communications. Operation of this equipment in a residential area is<br />

likely to cause harmful interference in which case the user will be required to<br />

correct the interference at the user’s own expense.<br />

2


Callouts<br />

1<br />

2 3<br />

4<br />

5<br />

6 7 8 9<br />

10<br />

1. POWER - Green LED indicates unit is receiving power.<br />

2. AUDIO IN - RJ11 jack for both loop start audio and dry audio input sources.<br />

3. Output Impedance Selector - Select either 600 ohm @ +4dBm or 8 ohms<br />

@ 0.125 Watts.<br />

4. AUDIO OUT - RJ11 jack for audio output signal and status contact.<br />

5. Unit Status Indicators - Indicates whether the unit is “in-use” and if it is<br />

recording or playing back a message.<br />

6. DC Power Supply Jack - 12VDC supply connects to this jack.<br />

7. Input Type Selector - Selects either loop start (LS) or dry loop (DL) audio<br />

input type.<br />

8. VOLUME - Output volume control.<br />

9. Setup Switches - Dip switch settings control unit feature operation.<br />

10. I/O Connector - Various control inputs and status outputs are available at<br />

this connector. All I/O connections are electrically isolated<br />

from the unit’s chassis.<br />

Packing List<br />

The following items are included in the <strong>DFT120</strong> package:<br />

1 - <strong>DFT120</strong> Unit<br />

1 - Power Supply (12VDC, 1A)<br />

1 - User’s <strong>Manual</strong><br />

2 - Mounting Screws<br />

3


Audio Connections<br />

Audio Input Connections<br />

RJ11 style connector, 6 Position:<br />

1. Not used.<br />

2. Common for Record control<br />

input (pin 5).<br />

3. Ring / Audio in<br />

4. Tip / Audio in<br />

5. Record control input, connect to<br />

ground (pin 2) to start page<br />

recording.<br />

6. Not used.<br />

Input Mode Switch:<br />

DL - Dry Loop position. For operation with phone system paging ports.<br />

Requires dry contact output (connects to pins 2 & 5) for controlling<br />

the recording of pages and a dry audio (no DC voltage) source<br />

(connected to pins 3 & 4). If contact closure is not available, DTMF<br />

or Audio start features can be used to control recoding, see page 7<br />

for details.<br />

LS - Loop Start position. For operation with Loop start trunks and<br />

systems that require loop current to operate. Loop current draw from<br />

the <strong>DFT120</strong> will start the recording (connect to pins 3 & 4). See page<br />

7 for details.<br />

Audio Output Connections<br />

RJ11 style connector, 6 Position.<br />

1. Not used.<br />

2. Play status contact common<br />

3. Audio Output (-)<br />

4. Audio Output (+)<br />

5. Play status contact<br />

6. Not used<br />

Note: Play status contact changes states when the unit is playing a page.<br />

Type of closure (normally open or closed) is selectable, see page 6<br />

for details.<br />

Output Impedance Switch:<br />

8 - 8 Ohm position. Will supply up to 0.125 watts of output signal<br />

(transformer isolated) into an 8 ohm load (connect to pins 3 & 4).<br />

600 - 600 Ohm position. Will supply up to +4dBm of output signal<br />

(transformer isolated) into a 600 ohm input (connect to pins 3 & 4).<br />

4


Control & Status Connections<br />

Control Input Connections<br />

These control inputs allow external devices<br />

or switches to control the operation of the<br />

unit. No connections to these controls<br />

required when the unit is set for Automatic<br />

Playback (see “Play mode” setting, page 8).<br />

All Controls Inputs are optically coupled for<br />

electrical isolation.<br />

COMMON (Terminals 1 & 3)<br />

All control inputs are operated by connecting them to one of the COMMON<br />

terminals.<br />

ABORT (Terminal 2)<br />

When the ABORT input is activated, the message which is being recorded<br />

will be immediately halted, any recorded data discarded, and the busy-back<br />

tone sent to at the audio input. The busy back tone will be output for as<br />

long as this ABORT input is held active.<br />

Note: The ABORT input has no effect on the playback of messages.<br />

STOP (Terminal 4)<br />

When the STOP input is activated, any messages being played will be<br />

stopped and discarded. If there is another message in the stack, it will be<br />

played next. The STOP command has no effect on the record process. If<br />

the unit is recording at the same time it is playing, a STOP command will<br />

only stop the currently playing message, the recording process will not be<br />

affected. The unit will wait for the STOP input command to be removed<br />

before playing the next message in the stack.<br />

PLAY (Terminal 5)<br />

When the <strong>DFT120</strong> is in automatic playback mode this input will have no<br />

effect. When the manual playback mode is selected (see page 8), this input<br />

will be necessary in order to playback the messages once they are recorded.<br />

A momentary contact closure will initiate the play sequence. Other contact<br />

closures, while the unit is playing, will be ignored. A maintained connection<br />

to COMMON will cause the unit to automatically play after record.<br />

RECORD (Terminal 6)<br />

This input is also available on the Audio Input RJ11 connector. The Record<br />

input is used with a dry loop type of input. Maintaining the connection to<br />

COMMON is necessary while recording a page. When the connection is<br />

opened, the unit will immediately stop recording. The recorded message<br />

must be a minimum of one second in length, any message shorter than this<br />

will be deleted.<br />

5


Control & Status Connections<br />

Status Connections<br />

Three status contacts provide feedback about the operation of the <strong>DFT120</strong>. The<br />

contacts are electrically isolated from the rest of the unit.<br />

IN USE (Terminal 7 - Common, Terminal 8 - N/O*)<br />

This contact is active whenever the <strong>DFT120</strong> is performing any function.<br />

This includes recording, playing, pauses, delays and recording access<br />

tones.<br />

PLAYING (Terminal 9 - Common, Terminal 10 - N/O*)<br />

This contact is active while the <strong>DFT120</strong> is playing back a page. It will be<br />

active during the pause between the message repeats but not during the<br />

delays between different messages within the play sequence.<br />

RECORDING (Terminal 11 - Common, Terminal 12 - N/O*)<br />

This contact will be closed while the <strong>DFT120</strong> is actually recording audio<br />

data into memory. Because of the unit’s audio and DTMF triggering<br />

modes, the unit may not actually start recording at the same time the<br />

record control input is made active.<br />

* The contacts are set for normally open (N/O) when a function<br />

is not active and closed when the function is active. They can<br />

be changed so that they are normally closed and open when<br />

active, see below.<br />

Changing Status Contacts<br />

The <strong>DFT120</strong> is factory configured with all status contacts set for normally open<br />

operation (N/O), closed when active. To change any contact:<br />

1. Disconnect the power supply and remove cover.<br />

2. Locate desired status relay (see figure below).<br />

3. Set the relay’s jumper across pins 1 & 2 for N/O operation or across<br />

pins 2 & 3 for N/C operation.<br />

4. Replace the cover and reconnect power supply.<br />

Jumper installed<br />

for N/O Operation<br />

K3<br />

In Use<br />

K2<br />

Play<br />

K1<br />

Rec<br />

Jumper installed for<br />

N/C Operation<br />

1 2 3<br />

JP-3<br />

1 2 3<br />

JP-2<br />

1 2 3<br />

JP-1<br />

6


Settings and Controls<br />

Output Volume<br />

The output volume control adjusts the level of signal<br />

reaching the input of the paging system. This<br />

control should not be set near the extremes of its<br />

rotation. Too much signal can overdrive amplifier<br />

inputs and distort DTMF tones. Too low a setting<br />

causes poor sound quality and a low signal to<br />

noise ratio.<br />

Mode Setting Dip Switches<br />

The <strong>DFT120</strong> is designed to have several functions<br />

programmed by the user. These adjustments<br />

are made by setting dip switches.<br />

The <strong>DFT120</strong> features and switch settings are<br />

described below.<br />

Note<br />

Cycle the power to the unit after making<br />

any changes to the dip switch settings.<br />

Changes will not take effect until the power<br />

has been cycled.<br />

Record Activation Method - 1,2<br />

Selects the method by which the<br />

<strong>DFT120</strong> will start recording a page<br />

message. Choose from the following:<br />

Loop current (default), Voice activation<br />

or DTMF activation.<br />

Note: Contact closure activation always<br />

available regardless of switch settings.<br />

DTMF Tone Stripping - 3<br />

Selects whether a repeated page will<br />

have any DTMF tones deleted.<br />

DTMF tones recorded at the beginning<br />

of an audio message are typically used<br />

for zone control purposes. A repeated<br />

page normally should not contain these<br />

tones.<br />

1 2 Record Activation<br />

Off Off *Loop Start<br />

Off On Audio Sense<br />

On Off DTMF<br />

On On Not Used<br />

3 DTMF Tone Stripping<br />

Off *Active<br />

On Not Active<br />

Note:<br />

Off - UP<br />

On - Down<br />

* - Factory Setting<br />

7


Settings and Controls<br />

DTMF Tone<br />

Stripping Method - 4<br />

Selects how the DTMF tones coming<br />

from the audio input during recording<br />

are handled.<br />

Tones can be stripped at the beginning<br />

only or anywhere in the message. If the<br />

tones are stripped in the middle of the<br />

message, anything recorded prior to<br />

the tones will be deleted. Only the portion<br />

of the message following the tones<br />

will be played.<br />

DTMF Allotment - 5,6<br />

Selects number of DTMF tones a message<br />

can contain.<br />

Most paging systems require a specific<br />

number of tones for paging zone selection.<br />

If more than that number of tones<br />

is detected by the <strong>DFT120</strong>, it will abort<br />

the recording.<br />

“# #" Abort Enable - 7<br />

Selects whether 2 “#” DTMF tones will<br />

cause a page recording to be aborted.<br />

This would allow a caller the ability to<br />

discard a recording and avoid having it<br />

played. The “#” button needs to be<br />

pressed twice within one second to<br />

cause the abort.<br />

PLAY Mode - 8<br />

Selects whether the <strong>DFT120</strong> will automatically<br />

play messages after they<br />

have been recorded or have an external<br />

device control playback through the<br />

uses of the PLAY control input.<br />

Pre-Page Tone - 9<br />

Selects whether a tone will be generated<br />

prior to message playback or not.<br />

This is used to alert the listeners to<br />

pages. The tone is generated before<br />

each new message playback, but not<br />

before repeats of the message.<br />

DTMF Tone<br />

4 Stripping Method<br />

Off *Strip only at start<br />

On Strip anywhere then<br />

restart recording<br />

5 6 DTMF Allotment<br />

Off Off *Unlimited<br />

Off On 4 Tones<br />

On Off 3 Tones<br />

On On 2 Tones<br />

7 “# #” Abort Enable<br />

Off *Active<br />

On Not Active<br />

8 Play Mode<br />

Off *Automatic Playback<br />

On <strong>Manual</strong> Play Control<br />

9 Pre-Page Tone<br />

Off *No Tone<br />

On Generate Tone<br />

8


Settings and Controls<br />

Number of Plays - 10<br />

Selects whether the <strong>DFT120</strong> will play a<br />

page message once or twice before<br />

moving on to the next message.<br />

Delay Between Plays - 11, 12<br />

Selects the amount of time to wait<br />

between between page message playbacks.<br />

The selected delay will be<br />

inserted between each message in the<br />

playback sequence as well as between<br />

any repeats of each messages.<br />

10 Number of Plays<br />

Off *Play page one time<br />

On Play page twice<br />

11 12 Delay Between Plays<br />

Off Off *1 Second<br />

Off On 3 Seconds<br />

On Off 5 Seconds<br />

On On 10 Seconds<br />

Operation<br />

General Operation<br />

The <strong>DFT120</strong> provides three important functions:<br />

1. Prohibits any acoustical feedback by breaking the audio loop between<br />

microphone and speaker.<br />

2. Automatically repeats each page for better intelligibility.<br />

3. Stacks up to 8 pages with the ability to record new pages while playing<br />

back previously recorded ones. This is done on a first-in first-out basis.<br />

The <strong>DFT120</strong> is designed to operated in either externally controlled or automatic<br />

modes. For most paging applications the automatic mode can be used. The<br />

automatic mode requires a minimum of installation time because it requires only<br />

2 connections, one to the paging audio source and the other to the paging system.<br />

The setup switches are factory set for the most commonly desired operating<br />

features.<br />

The <strong>DFT120</strong>’s operation can also be controlled by external equipment if necessary.<br />

A group of control inputs and status outputs provide great flexibility for<br />

interfacing with external equipment. All control inputs are opto-isolated and the<br />

status output contacts are isolated from the chassis and each other. Further<br />

flexibility is provided by allowing the condition of the status contacts to be<br />

changed from normally opened to normally closed.<br />

Another of the <strong>DFT120</strong>’s important features is its ability to detect, regenerate<br />

and strip-out DTMF tones in messages. Detecting and regenerating DTMF<br />

tones is far superior method than recording DTMF tone when zone control information<br />

needs to be included in paging messages. Stripping DTMF tones out of<br />

the message on the repeat of the page eliminates the possibility of zone control<br />

tones being heard over the paging system.<br />

9


Operation<br />

Record Activation<br />

There are several methods to initiate a recording. Changes in activation modes<br />

cannot be made without changing the particular dip switches and cycling the<br />

power supply.<br />

Loop Start, 2 Wire - The <strong>DFT120</strong> will source talk battery to the ring and tip<br />

and begin the record function when loop current draw is sensed. When<br />

loop current draw has stopped the <strong>DFT120</strong> will end the recording.<br />

Dry Loop, 4 Wire - This mode requires a separate contact closure pair to<br />

control the page recording. A second pair of wires supplies a dry audio<br />

signal (no DC voltage) to the record input.<br />

Audio Sensing - If no contact closure is available to initiate recording the<br />

audio sense mode can be used. This mode detects the presence to<br />

audio and starts recording. The recording will stop when no audio is<br />

detected for 3 seconds.<br />

DTMF Activation - If no contact closure is available to initiate recording and<br />

audio sensing is not desired (for more control over the start of recording),<br />

the DTMF activation mode can be used. Recording will begin when any<br />

DTMF tone is detected and stop when no audio is detected for 3 seconds.<br />

Playback Control<br />

The <strong>DFT120</strong> can be set to automatically play the recorded pages as soon as<br />

possible without any external intervention (Play mode dip switch, page 8).<br />

However, external control may be needed in applications where the <strong>DFT120</strong><br />

may not be the only device feeding the paging system. The external device may<br />

control either or both of the recording and the playback functions. Typically the<br />

playback function is controlled by the external device. The Play mode dip switch<br />

must be set for <strong>Manual</strong> operation to allow external devices to control playback.<br />

Recordings are initiated using any of the activation methods above, but the<br />

external device controls when they are played back. The unit will record and<br />

stack, up to 8 messages into memory, while waiting for a PLAY activation from<br />

an external device. When a “Play” activation is detected, all of the stacked<br />

pages are played in the order they were recorded.<br />

In addition to record and play control the <strong>DFT120</strong> also allows message playbacks<br />

to be stopped and recordings to be aborted.<br />

When a STOP command is detected, the unit will stop playback of the current<br />

message and drop it out of the play sequence. Once the stop command has<br />

been removed, the next message in the stack will be played in its entirety. The<br />

stop command has no effect on the recording of messages<br />

10


Operation<br />

The abort command can be used to stop and discard any message that is currently<br />

being recorded. A busy tone is sent back to the input to indicate to the<br />

person making the page that their message has been aborted. The busy tone<br />

will continue for as long as the ABORT input is active. Message playback is not<br />

affected by the use of the abort command input.<br />

11


System Connection Diagrams<br />

Loop Start Trunk & PCM2000<br />

The <strong>DFT120</strong> can directly interface with a PBX loop start trunk. The input mode<br />

switch must be set to the LS position. These PBX interface connections can be<br />

used regardless of the device to which the <strong>DFT120</strong>’s output is connected. In<br />

this drawing the PCM2000 telephone input module is shown connected to the<br />

<strong>DFT120</strong> as an example.<br />

Connection of <strong>DFT120</strong> for Loop Start Trunk Access and to PCM2000<br />

12


System Connection Diagrams<br />

Analog Ring Up Line & PCM2000<br />

A TAMB telephone access module must be used to connect the <strong>DFT120</strong> to analog<br />

ring up line. The input mode switch must be set to DL position. The<br />

<strong>DFT120</strong>’s output can be connected to any paging equipment. The PCM2000 is<br />

shown here only as an example.<br />

Connection of <strong>DFT120</strong> for Analog Ring Up Access Using<br />

TAMB Interface Module and to PCM2000<br />

13


System Connection Diagrams<br />

Page Port Interface & PCM2000<br />

The <strong>DFT120</strong> interfaces directly to PBX page ports. The input slide switch must<br />

be set to DL for this application. If the page port has no contact closure, the<br />

<strong>DFT120</strong>’s VOX activation feature can be used to control recording and playback.<br />

The <strong>DFT120</strong>’s output can be connected to any paging equipment. The<br />

PCM2000 is shown here only as an example.<br />

Connection of <strong>DFT120</strong> for Page Port Access and to PCM2000<br />

14


Specifications<br />

Audio Memory Capacity: 120 Seconds<br />

Maximum Message Length: 30 Seconds<br />

Message Stacking Capacity: 8 Messages<br />

Audio Sampling: 12 Bit word at 16KHz<br />

Frequency Response: 100Hz to 6.8KHz +/-3dB<br />

Distortion: < 1.0% (THD max.)<br />

Signal-to-Noise Ratio: 60 dBr<br />

Dynamic Range: 60 dBr<br />

Audio Input:<br />

Type — Loop start trunk or 4-wire dry loop<br />

Connector — RJ-11 (6 position)<br />

Audio Output:<br />

Type — Transformer isolated, unbalanced<br />

Impedance / Power— 8 ohms / 0.125W or 600 ohms / +4dBm<br />

Connector — RJ-11 (6 position)<br />

Controls & Switches: Volume<br />

Input type (loop start / dry loop)<br />

Output impedance (8 or 600 ohm)<br />

Setup dip switches (bank of 12)<br />

External Control Inputs: Record, Play, Stop<br />

Status Outputs: Record, Play, In Use<br />

Status Contact Rating: 24VDC, 1A<br />

LED Status Indicators: Power, Play, Record, In Use<br />

Protective Fusing: 0.6A, Internal automatic reset<br />

Power Consumption: 12VDC / 350 mA (typical)<br />

Dimensions: 10”W x 1.5”H x 6.5”D<br />

Shipping Weight: 6 lbs.<br />

15


Warranty & Service<br />

Warranty<br />

Bogen Communications, Inc. warranties the <strong>DFT120</strong> against all defects in<br />

material and/or workmanship and agrees to remedy any such defect at no<br />

charge provided that the defective unit is returned, transportation prepaid, to<br />

Bogen Communications’ service department. This warranty extends for one<br />

year from data of installation or initial use, provided that this period shall not<br />

exceed 18 months from the date of manufacture. Any product which has been<br />

repaired or replaced shall be similarly warranted as to such repair or replacement<br />

for the remaining warranty period of the product originally installed or 90<br />

days from date of repair or replacement, whichever is longer.<br />

Service<br />

The Bogen <strong>DFT120</strong> is not a field serviceable product and customers are<br />

encouraged to return the product to Bogen Communications’ service department<br />

for repair. Bogen’s service department can be reached at (201) 934-8500<br />

Monday through Friday 8:30AM until 5:00PM Eastern time.<br />

If you are shipping the unit for repair under warranty, pack it in the original shipping<br />

container or similar container and ship it to the address below prepaid.<br />

Include a letter stating the problem and proof of purchase showing the purchase<br />

date. The product will be promptly repaired and returned to you freight prepaid.<br />

For service after the warranty period has expired, ship it to Bogen<br />

Communications as above. Be sure to include your name, address and telephone<br />

number in the letter. Bogen will contact you with an estimate of repairs<br />

before proceeding with any work. Return of equipment not in warranty will be at<br />

the owners expense.<br />

Bogen Communications Inc.<br />

Service Department<br />

50 Spring Street<br />

Ramsey, NJ 07446<br />

16


50 Spring Street, Ramsey, NJ 07446<br />

Tel. 201-934-8500, Fax: 201-934-9832<br />

http://www.bogen.com

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