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The San Juan Bautista School of Medicine gives you a warm Welcome

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c) Personal appearance<br />

d) Attitude toward the others<br />

CHAPTER VII<br />

PROCEDURE FOR THE PRESENTATION OF COMPLAINTS<br />

Article I<br />

In case that a student/alumni considers that their rights have been injured,<br />

or which an inadmissible action has been committed against her/his by a<br />

member <strong>of</strong> the faculty or has some claims <strong>of</strong> academic nature, will be able to<br />

bring up his/her complaints through the coordinator <strong>of</strong> the course. If not satisfied<br />

with the taken decision, her/he will be able to appeal through the following<br />

channels: Director <strong>of</strong> the Department, Associate Dean <strong>of</strong> Biomedical Sciences or<br />

Associate Dean <strong>of</strong> Clinical Sciences, Academic Dean, President/ Dean <strong>of</strong><br />

<strong>Medicine</strong>.<br />

Article II:<br />

Non-academic relations with the institutional personnel<br />

In the event a student/alumni considers that their rights have been injured,<br />

or which an inadmissible action has been committed against her/him by a<br />

member <strong>of</strong> the institutional personnel in relation <strong>of</strong> a non-academic nature, this<br />

will be able to present a complaint to the Associate Dean <strong>of</strong> Students Affairs.<br />

This <strong>of</strong>ficial will have to investigate the allegations <strong>of</strong> the complaint. If from the<br />

investigation it arises some possible violation to the institutional norms, she/he<br />

will refer the case to the attention <strong>of</strong> the Dean <strong>of</strong> Administration and Human<br />

Resources for the processing <strong>of</strong> the case under the corresponding regulation:<br />

Manual <strong>of</strong> Faculty, if it is an educational member, or Manual <strong>of</strong> Personnel, if it is<br />

administrative.<br />

If the complaint is related to the use <strong>of</strong> drug or alcohol, sexual<br />

harassment, discriminated because <strong>of</strong> race, color, age, sex, sexual preference,<br />

religion, nationality, civil state, physical appearance, political affiliation, disability,<br />

origin or social condition, the same will be taken care <strong>of</strong> and processed according<br />

to the regulations and directives to it corresponding to these subjects. In the<br />

cases that it does not exist a specific institutional regulation for some <strong>of</strong> these<br />

subjects will govern the applicable dispositions <strong>of</strong> Law.<br />

40

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