Class Descriptions - Jack Henry & Associates, Inc.

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PD.1 Call Center Agent and Synapsys ® Integration A new level of integration between SilverLake, Synapsys, and the Cisco Contact Center is available. These applications offer a bank’s call center agents an efficient means of responding to customer requests and tracking the call details in a JHA-provided solution. SESSION TYPE: Product Demo SKILL LEVEL: Basic PREREQUISITES: SilverLake Users Only PD.2 ArgoKeys (Deposits) Branch Automation: Compete Against the Big Banks Down the Street We’ll explore how the ArgoKeys DepositKeys platform can help large community banks leverage the same efficiencies as top-tier banks. SESSION TYPE: Product Demo SKILL LEVEL: Basic PREREQUISITE: SilverLake Users Only PD.3 Hosted IP Telephony, Unified Communication and Call Centers The PBX (Private Branch Exchange) is the most common brain of a legacy phone system and supports voice mail, call forwarding, etc. In its time the PBX was state of the art, but today it is often limited to scale and is inflexible to grow with your bank’s requirements. Our Hosted Voice service offers a hosted and managed phone system that eliminates the expensive PBX from your balance sheet, the clutter in the communications closet, multi-vendor support and allows you to implement Unified Communication, Dispersed Call Centers, and Collaboration with ease. SESSION TYPE: Product Demo SKILL LEVEL: Basic PREREQUISITES: None PD.4 Millennials and Banking: Capturing the Gen Y Wallet In this combined demo of our goDough ® mobile banking solution and our Opening Act online account opening solution, we will show you how our banks are taking charge of their e-futures by adapting to new technology, thus attracting and retaining Gen Y customers. SESSION TYPE: Product Demo SKILL LEVEL: Basic PREREQUISITES: None PD.5 ArgoKeys (Loans) Branch Automation: Compete Against the Big Banks Down the Street We’ll explore how the ArgoKeys LendingKeys platform can help large community banks leverage the same efficiencies as top-tier banks. SESSION TYPE: Product Demo SKILL LEVEL: Basic PREREQUISITES: SilverLake Users only 20
PD.6 BIG Rewards/Relationship Rewards This presentation will discuss how to maximize revenue from your customers by building programs that foster profitable behavior and cross-product penetration and position your bank as the one-stop shop for financial services. By creating automated, relationship-based programs, the presentation will demonstrate how to change your revenue model from product-specific ROI to customer relationship modeling and fulfill the goal of multi-pronged relationships that deliver more revenue to the bank and greater benefits to the customer. SESSION TYPE: Product Demo SKILL LEVEL: Basic PREREQUISITES: CIF 20/20 or SilverLake users only PD.7 BSA - What is your risk? Our Yellow Hammer BSA product is highlighted in this session. Understanding and proactively managing your BSA customers is mission-critical in today’s environment. Automate the process with our state of the art technology. SESSION TYPE: Product Demo SKILL LEVEL: Basic PREREQUISITES: None PD.8 Centurion Hosted High Availability Centurion Hosted High Availability is a pay-as-you-go data redundancy service that leverages the sophisticated infrastructure supporting <strong>Jack</strong> <strong>Henry</strong> Banking’s OutLink Data Centers. This proven alternative to traditional warm recovery services eliminates the need for in-house banks to own, house, maintain, and upgrade redundant hardware platforms. Banks’ mission-critical business and customer data is replicated to the Mountain in a real-time environment using Mimix software. SESSION TYPE: Product Demo SKILL LEVEL: Basic PREREQUISITES: None PD.9 Centurion Mock Drill (Part 1 of 2) Through this disaster drill, your ability to react to a major disaster event will be tested. The objective of the drill is to provide an environment where you will be part of the senior team that will need to navigate your organization to a successful recovery after a major disaster. You and your team will be presented with challenges throughout the drill that will alter the sequence of events and impact your decisions to restore critical services to your customers and protect your organization’s assets. The drill is action-packed and very interactive with some fun sprinkled in. Not only will you learn how to deal with a disaster event from the Centurion experts who have supported many customers through real disaster events, you will also learn from many of your peers who have various levels of experience with healing from disasters. Your team will have to respond to basic phases of the restoration timeline which includes: emergency and crisis management; the notification, assessment, and declaration process; crisis and media communications; resource allocation; and how to deal with both employees and customers. The drill is beneficial for executives since they are responsible for the overall restoration process; department personnel since they are responsible for restoring their area of operations; and for those who are responsible for restoring technology. You will leave with a wealth of knowledge on ways to enhance your current plan, regardless of the condition of your plan. This is part one of a two-part session. SESSION TYPE: Product Demo/Workshop SKILL LEVEL: Basic PREREQUISITES: None 21
Page 1 and 2: BANKING EDUCATIONAL CONFERENCE JACK
Page 3 and 4: 20.12 CIF 20/20 Front Row Seat to L
Page 5 and 6: 20.31 CIF 20/20 National User Group
Page 7 and 8: ALL.3 Banking Gen Y: Mobile and e-B
Page 9 and 10: ALL.16 For Clients Portal - What Ca
Page 11 and 12: ALL.33 Put the Focus on Social Medi
Page 13 and 14: ALL.45 Utilizing the Newest Functio
Page 15 and 16: CD.14 Core Director CIF Marketabili
Page 17 and 18: CIG.1 4|sight Focus on Development
Page 19: IT.3 iTalk Interactive Voice Respon
Page 23 and 24: PD.15 DirectLine ® Wires DirectLin
Page 25 and 26: PD.26 Mitigating Risk: Yellow Hamme
Page 27 and 28: PD.36 Smart EIP Labor reduction and
Page 29 and 30: PP/IC.1 Advanced Function ATM Solut
Page 31 and 32: SL.8 SilverLake Investor Servicing:
Page 33 and 34: SL.27 SilverLake Summit Overview Wh
Page 35 and 36: SY.1 Synergy Client Networking Come
Page 37: YH.3 Yellow Hammer Fraud Detective/

Class Descriptions - Jack Henry & Associates, Inc.

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