Class Descriptions - Jack Henry & Associates, Inc.

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ALL.10 Do you know who your Key Customers are? Key Customer Identification and Retention In most banks 180 percent of the profit comes from 20 percent of the customers and the bottom 70 percent are unprofitable. In this session we will focus on how to identify those key clients, quantify the benefits of enhanced retention and discuss strategies to increase retention of these most important customers. SESSION TYPE: Standard SKILL LEVEL: Basic PREREQUISITES: None ALL.11 Enhancement Submission Process (ESP) Focus on Development During this session, we will provide a brief overview of JHA’s online enhancement submission process and discuss changes in that system to provide you with more flexibility. Discover what happens throughout the process and the best ways to get your suggestions incorporated into JHA solutions. This session will demonstrate how to give the enhancements you need the best chance of being recognized and voted on by other users. Discussions will include the nature of an effective enhancement submission, features/ functionality, the development planning process, and how user involvement can help shape future direction. Suggestions will be presented for how to set up the new tool to use it most effectively for you. SESSION TYPE: Product Update SKILL LEVEL: Intermediate PREREQUISITES: None ALL.13 Enterprise Conversion Solutions - Process from Sales to Completion If you are thinking about signing an Enterprise Conversion Solutions contract or you have recently signed a contract for data conversion work, then this class is a must for you! We will review the steps, risks, timelines and constraints with the entire conversion project life cycle, from the sales phase to the completion of the conversion, while also answering any of your technical questions along the way. SESSION TYPE: Standard SKILL LEVEL: Basic PREREQUISITES: None ALL.14 Feel Good Banking: CRM Adoption 101 Industry statistics tell us that more than half of all Customer Relationship Management implementations fail. Why? Because the bank culture does not support the change needed to succeed. Helping banks understand the cultural transformation needed to adopt and succeed by utilizing intelligent CRM. SESSION TYPE: Standard SKILL LEVEL: Basic PREREQUISITES: None ALL.15 For Clients Portal Focus on Development The For Clients portal is a complimentary tool provided to keep information at your fingertips, ease the obtainment of support, and provide secure access to JHA. See how we continue to improve the features available as well as plan for a more user-friendly experience. SESSION TYPE: Round Table SKILL LEVEL: Basic PREREQUISITES: None 8
ALL.16 For Clients Portal – What Can it Do for You? Whether you are a power user or a beginner, this is your opportunity to discuss what matters to you regarding the portal website. Learn from subject matter experts and other users on how this tool can benefit your organization. Ask questions, provide comments, or get help with various features that are available to you. SESSION TYPE: Round Table SKILL LEVEL: Basic PREREQUISITES: None ALL.17 Gladiator/Matrix: Focus on Development This session will examine recently released features as well as provide a preview of future enhancements and new services that will be introduced by Gladiator Technology and Matrix Network Services. SESSION TYPE: Product Update SKILL LEVEL: Basic PREREQUISITES: None ALL.18 IBM ® POWER7 and V7R1 Overview Come to this session for an update and overview on the IBM POWER7 and V7R1. SESSION TYPE: Standard SKILL LEVEL: Basic PREREQUISITES: Basic understanding of IBM i and iSeries/Power Systems ALL.20 IT General Discussion This client networking session brings together an experienced peer group of IT professionals to share and inform on relevant information of the day. This session will provide a face-to-face exposure to those interested in the same projects and concepts that you are experiencing. This will encompass security, virtualization, and general networking topics. Thought-provoking, lively, and educational discussions are assured within an effectively moderated setting. SESSION TYPE: Client Networking SKILL LEVEL: Basic PREREQUISITES: None ALL.21 Know-it-All Learning Management System (LMS) Update and Helpful Hints This session will begin with addressing LMS commonly asked questions and answers and will explore what is on the horizon for future solutions and offerings in the Learning Management System. Then get acquainted with <strong>Jack</strong> <strong>Henry</strong> Banking’s Know-it-All Education programs, receive tips on how to navigate the Know-it-All site, and learn how to use the tools provided to get the most for your education dollars. SESSION TYPE: Standard SKILL LEVEL: Basic PREREQUISITES: None ALL.22 Live Hacking and Malware Demonstration In this session, the security experts from Gladiator Technology will present a live hacking performance, breaking into each other’s laptops and demonstrating the methods and capabilities of modern malware and cyber criminals. After the demonstrations, the team will present strategies for protection and countermeasures. SESSION TYPE: Standard SKILL LEVEL: Intermediate PREREQUISITES: None 9
Page 1 and 2: BANKING EDUCATIONAL CONFERENCE JACK
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Page 5 and 6: 20.31 CIF 20/20 National User Group
Page 7: ALL.3 Banking Gen Y: Mobile and e-B
Page 11 and 12: ALL.33 Put the Focus on Social Medi
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Page 15 and 16: CD.14 Core Director CIF Marketabili
Page 17 and 18: CIG.1 4|sight Focus on Development
Page 19 and 20: IT.3 iTalk Interactive Voice Respon
Page 21 and 22: PD.6 BIG Rewards/Relationship Rewar
Page 23 and 24: PD.15 DirectLine ® Wires DirectLin
Page 25 and 26: PD.26 Mitigating Risk: Yellow Hamme
Page 27 and 28: PD.36 Smart EIP Labor reduction and
Page 29 and 30: PP/IC.1 Advanced Function ATM Solut
Page 31 and 32: SL.8 SilverLake Investor Servicing:
Page 33 and 34: SL.27 SilverLake Summit Overview Wh
Page 35 and 36: SY.1 Synergy Client Networking Come
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Class Descriptions - Jack Henry & Associates, Inc.

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