DPI Inquiry Public Hearing (Abraham ROUFAIL, William BURROWS)

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58/16/rds I've been there nine years and I still don't know half of what's to be done, how to do it. It's very involved and there sort of is no direct business rules for us. It's different instructions for different vehicles. Just like instructions for disabled permits, you don't have to pay a fee or anything and then you're supposed to fax through the information to the medical centre, but half the examiners don't know that because they've never read the instruction. They've had no training on it. Is there an instruction?---There is, yes. 18/2/09 <strong>BURROWS</strong>, W.B. XN 506 Spark & Cannon
59/17/sjr Is there a manual?---There's a manual, but that's just - that's not a like a business rule thing, how to examine a vehicle, that just basically lays out under different headings what you can look for in different types of vehicles. What you can or what you should look for?---What you should - well, to be honest I've never read it all. It's pretty involved. You have been there eight years. Where did you come from before that?---I drove buses for a few years and before that I was in the army. Yes. When you joined up, did you get any induction training?---We did two days at O'Connor, where we basically got shown what an MR1 form was and a work order, but of course we had no idea what we were doing it was all brand new to us, and then we were basically farmed out to an inspection centre and it was just on-the -job training. There was no formal testing or training. There was - to be honest, I didn't even do an induction, get shown where the toilets were. It was that rushed. They were all under the pump. They needed - when I joined there were six of us started at the same time. We didn't even have - I didn't have the right qualifications. They were just desperate to get examiners. Were you ever given any documents such as a manual or instructions--Yeah, from time to time. Yeah, the manual that I imagine you're talking about - - - What I'm asking you about?---Is something is the senior examiner at Welshpool developed and - but that's only over the last two or three years. When you say the senior examiner at Welshpool developed it, was that a manual that was peculiar to Welshpool or was it - - -?---Originally, yes, and he just - he got - because he, I don't know, had shown a few other people within the department he was asked if he could go ahead and make one for the whole of the department, but that all took time because there were mistakes in the manual that he had to correct and, just dates and times, and all sorts of things changed through the, you know, through the process of the different laws that are brought out, there's different lighting requirements and - - - I suppose things would change over time, wouldn't they, particularly with changes to regulations and so on?---All the time, Commissioner. So how are you kept abreast of those?---Generally, word of mouth through - look, one vehicle examination centre wouldn't have a clue what the other one's doing, and the 18/2/09 <strong>BURROWS</strong>, W.B. XN 507 2.39 Spark & Cannon
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Page 3 and 4: 52/3/sjr S JABBOUR: C RAPHAEL: S JA
Page 5 and 6: 53/5/glj Is it the case that with n
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Page 9 and 10: 55/9/glj Would Barry Tanner always
Page 11 and 12: 56/11/rds I do consider that you sh
Page 13 and 14: 57/13/glj TOOKER, MR: Thank you, Co
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Page 21 and 22: 61/21/sjr What do you mean you targ
Page 23 and 24: 62/23/rds Have you done a lot of ex
Page 25 and 26: 63/25/glj THE COMMISSIONER: But if
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Page 29 and 30: 65/29/rds Mr Burrows, have you ever
Page 31 and 32: 66/31/glj Obviously this is your ch
Page 33 and 34: 67/33/sjr So were you at Welshpool
Page 35 and 36: 68/35/glj TOOKER, MR: You talk abou
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Page 39 and 40: 69/39/rds THE COMMISSIONER: KARSTAE
Page 41 and 42: 70/41/sjr refers to. No. There wasn
Page 43 and 44: 71-72/43/glj Do you know George Rap
Page 45 and 46: 74/45/glj Yes. Is that out of the o
Page 47 and 48: 75/47/sjr And Raphael House, who ru
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Page 51 and 52: 77/51/glj Who is "they" though ther
Page 53 and 54: 77/53/glj KARSTAEDT, MR: Chart 5. S
Page 55 and 56: 78/55/sjr Did that involve any work
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DPI Inquiry Public Hearing (Abraham ROUFAIL, William BURROWS)

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