DPI Inquiry Public Hearing (Abraham ROUFAIL, William BURROWS)

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59/18/sjr only reason we used to find out was because we used to get moved from station to station and you'd say, "No, that's wrong. That's not how you do it, you've got to do it this way." What's the hierarchy within DPI so far as vehicle inspections are concerned? If you have the licensing centre, the examiners at the licensing centre, who is in charge there?---Well, it used to be called a senior examiner, but with the change of times they now call him a team leader, which means nothing to the general public that come in and start looking the for person in charge. They want to see the senior vehicle examiner, and above that it has been chaos for the last probably four or five years. We've had different managers, we have had no formal training or anything. All right. Sticking with the hierarchy for the moment, let's talk about what it is at the present time?---Yeah. After the team leader, that is above the team leader, who is there?---That's a good question. I don't necessarily mean in terms of a name, but do you know the position?---Well, it used to be called the coordinator. 18/2/09 BURROWS, W.B. XN 508 Spark & Cannon
60/19/glj Yes?---And then above that it was the manager of vehicle operations; but what they call them now I've got no idea because they changed the structure and now a guy - well, when I was last there it was a fellow called Bruce Moore and he was in charge of basically all of licensing, but he didn't know diddly squat about vehicle examinations. Is there any form of training provided to vehicle examiners?---The only formal training I've done, I did a gas course last year at Challenger TAFE. What was that for?---Gas installation. What about in terms of training for the way in which you are supposed to conduct vehicle examinations or report on them or basically do that job?---That was basically left to the senior examiner in the - in the licensing centre; but as you've heard over the last few years, we've been so busy that we haven't been able to do any training whatsoever. We've been that busy licensing vehicles we've been - like people said, people were lining up at 2 o'clock in the morning just to get over the pits. What hours did you work, generally speaking?---7.30 till 4.30 and - because we did do some overtime but then there were restrictions on money so they cut out overtime and these poor people were just lined up for - one woman I remember she was there for eight hours and then I had to go and tell her she couldn't come over the pits. She was distraught. So let me just go back to the documentation. What documentation, if any, do you have access to at Welshpool? Documentation going to how to conduct examinations, I mean?---Well - - - And I include in that access to computer-based information of course?---Yeah, well, there's another problem we've had: never had any proper computer training. The manual is now apparently on a disk but you'll find that the disk is only compatible to some computers because they haven't got the right software and so it's a bit of a dog's breakfast. Do you use the computer much or at all for training purposes or to learn how you are supposed to do your job? ---If there's a specific topic that we're looking at at the time, then we'll just go to that specific topic; but we won't actually scan through the whole manual because there's just so much in there. Like Australian Design Rules originally used to be two manuals that were three-inches thick and basically you had to be an engineer to understand what they said. All right, thank you. Yes, Mr Tooker? 18/2/09 BURROWS, W.B. XN 509 2.43 Spark & Cannon
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DPI Inquiry Public Hearing (Abraham ROUFAIL, William BURROWS)

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