Translation Bureau Benchmarking and Comparative Analysis - Final ...

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Translation Bureau Benchmarking and Comparative Analysismillion per annum) are initiating consolidation activity. Globalization continues within theindustry with more and more small and medium size LSPs diversifying globally.It is expected that industries depending on quality, service and confidentiality, such as thepublic sector and regulated industries, will continue to rely on traditional translation services.Their focus will be on streamlining the translation process and implementing enablingtechnologies to increase quality and increase timing and cost efficiencies.Page 22 of 43
Translation Bureau Benchmarking and Comparative Analysis4. Overview of ComparatorOrganizationsIn order to collect data on other organizations with which the Translation Bureau could becompared and benchmarked, representatives from a selection of Canadian and internationallanguage service providers were interviewed. Interviews were conducted with five Canadian andthree international organizations. This section is intended to provide an overview of the outputof those interviews. Table 7 provides a profile of the eight organizations that were interviewedas well as a profile of the Translation Bureau.4.1 ServicesThe primary focus of the organizations interviewed is the delivery of translation services, withsome revision, editing and localization. Interpretive services are offered within Organization #7and Organization #8, however in the case of the Organization #7, they are managed by anentirely separate group. While Organization #5 does not provide interpretive services, the groupdoes manage contracts for the provision of interpreters for the organization.Other services offered included:• Preparation and delivery of summary translations;• Terminology;• Translation for websites; and• Issuance of opinion on third party translations.Only two of the organizations interviewed provide services to external parties, and of those, onlyone could truly be considered a commercial service. Organization #1 provides translationservices within the firm, as well as to clients of the firm. Their services are not commerciallyavailable to other third parties.The volume of work ranged from 650,000 words to over 600 million words. As one wouldexpect, the organizations within Canada predominately managed translation between Frenchand English, whereas the international organizations were required to manage translationbetween the official languages of their respective organizations.Page 23 of 43
Page 1: www.pwc.com/caFinal ReportMay 15, 2
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