Translation Bureau Benchmarking and Comparative Analysis - Final ...

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Translation Bureau Benchmarking and Comparative Analysis5. Comparative AnalysisThe purpose of this section is to review the information collected from both the TranslationBureau and the participating organizations in order to provide the Translation Bureau with acomparative analysis between its practices and those of the other organizations. Thiscomparison focuses on seven key areas:• Organizational Mandate;• Organizational Funding Model;• Price and Performance ;• Tools and Technology;• Information Security;• Multilingual Services; and• Social Media.5.1 Organizational MandateThe mandate of the Translation Bureau is to provide translation, interpretation and terminologyservices to the Parliament of Canada, and federal departments and agencies. The service iscurrently provided as an optional service on a cost recovery basis to the rest of the Governmentof Canada. Departments and agencies are not required to engage the Bureau for its services, andcan opt to secure their own linguistic services. Today, the Translation Bureau handlesapproximately 72% of the Government of Canada’s translation services.Among the international comparator organizations, all three linguistic service providers hadsimilar mandates to provide services within their own public sector organization. An importantdifference, however, is that use of the comparator organization’s linguistic services is mandatoryfor those organizations.Among the Canadian organizations, three provide services exclusively to internal clients.Organization #1 provides translation services within the firm, as well as to clients of the firm.Their services are not commercially available to other third parties. Only Organization #4provides translation services on a purely commercial basis, and 85% of its volume is with thepublic sector. Of the five Canadian organizations, only Organization #3 has mandated that itsinternal translation service must be used by the lines of business.5.2 Organizational Funding ModelSince 1995, the Translation Bureau has been a Special Operating Agency retaining its mandateas the exclusive supplier of services to Parliament and the exclusive authority for terminologystandardization, but an optional service provider for federal departments and agencies. TheBureau’s funding model reflects this duality of mandate. The Bureau receives budgetaryfunding for its services to Parliament as well as for Termium. For services provided to federaldepartments and agencies, the Bureau operates through cost recovery.Among the eight comparator organizations, four organizations, including all three internationalorganizations, are fully funded and do not engage in any chargeback to the business for theirPage 30 of 43
Translation Bureau Benchmarking and Comparative Analysisservices. Organization #5 is the only public sector organization that operates in a cost recoverymode similar to the Translation Bureau. Organization #4, as a commercial service provider, isnot funded, and charges fully for its services. Organizations #1 and #2 operate through acombination of internal cost recovery and billing to external clients.5.3 Price and PerformanceAs stated in Section 4.3, collection of cost and pricing information from the comparatororganizations was a challenge. Productivity data was determined to be a suitable substitute inorder to provide a basis for quantitative comparison between the Translation Bureau and theexternal organizations. This data reflects the productivity that is expected by the organizationfrom its translation professions. The data was normalized to reflect words/hour for an“intermediate”- level interpreter. The productivity values range from 195 words / hour to 333words / hour as outlined in Table 10. The Translation Bureau’s productivity ratio is 250 words /hour, which places it in the lower-mid range of the comparator organizations.Table 10 - Productivity RatiosOrganizationProductivity Ratio (Words / hour)CanadianOrganization #1 250Organization #2 333Organization #3 267Organization #4 333Organization #5 ~195InternationalOrganization #6 300Organization #7 242Organization #8N/ATranslation Bureau 250In addition to the price information provided by the three comparator organizations, PwC wasable to collect an additional data point with respect to prices. Organization #5 provided therange of prices it is charged by its suppliers. Analysis of the Translation Bureau’s pricing,calculated using a workload-weighted average of the Bureau’s productivity ratio, as it comparesto the available data is presented in Table 11 .Page 31 of 43
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