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2007 Issue 2 - Raytheon

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L E A D E R S C O R N E R<br />

Heidi Shyu<br />

Vice President, Corporate<br />

Technology and Research<br />

Recently Technology Today talked with<br />

Heidi Shyu about technology and<br />

innovation, and her new role as vice<br />

president of Corporate Technology and<br />

Research. Shyu discusses her approach to<br />

creating an enterprise-wide technology<br />

vision and direction, the importance of<br />

disruptive technologies and radical innovation,<br />

and her penchant for taking on —<br />

and reaching — “unachievable” goals.<br />

TT: Throughout your career, you’ve held<br />

many senior leadership positions. Can you<br />

share with us some of the attributes you<br />

believe are essential to effective leadership?<br />

And how do those attributes influence<br />

your new role as vice president of<br />

Corporate Technology and Research?<br />

HS: First, I always try to look at the big<br />

picture, and figure out how all the pieces<br />

of the puzzle fit together. Even from the<br />

early stages of my career, when I was<br />

given one task that was part of a huge<br />

effort, I always tried to understand,<br />

“Here’s my little piece of the puzzle, now,<br />

how does it fit into the big picture? What<br />

is the right thing to do for our customer?”<br />

Second, you need to communicate your<br />

vision and your plan. You can never communicate<br />

enough. People fail because<br />

they don’t communicate clearly. Therefore,<br />

your ability to articulate and communicate<br />

is very essential.<br />

One other thing that has always helped<br />

me is I have always had a passion to do<br />

whatever task I am given. I just dive right<br />

in; whatever the challenge is. That<br />

becomes infectious. When troops see that<br />

you really care about what they are doing<br />

and the goal that you have set, they then<br />

realize we are really trying to aim for the<br />

same goals. Namely, we are trying to do<br />

the best thing for the company, the best<br />

thing for the customer and to beat our<br />

competition, not each other.<br />

TT: How has your past experience<br />

prepared you for this role?<br />

HS: I think that as I grew in my career, I<br />

faced many things that I have tried to figure<br />

out how to orchestrate. One of the early<br />

tasks I was given was developing modeling<br />

and simulation, and I tried to figure<br />

out, “How does my piece fit into that big<br />

picture?” I then took the initiative to lay out<br />

the entire simulation, and show my little<br />

piece in the overall big picture. I am always<br />

trying to figure out “How does this work?”<br />

I know my project manager was delighted<br />

that I took the initiative to do that.<br />

Another key: Never stop learning. Each<br />

step, wherever I am in my career, I look a<br />

couple of ladders above me and I observe<br />

the people there. What are things that<br />

they know, that I don’t know? Those are<br />

things I need to learn. What attributes do<br />

they have, that I currently don’t have, and<br />

I can learn? Find out your own shortfalls.<br />

It’s good to get independent assessments of<br />

yourself, and figure out how you need to<br />

grow as a person throughout your career.<br />

TT: What people or programs influenced<br />

your career?<br />

HS: When Dr. Peter Pao asked me in 1997<br />

to lead the Joint Strike Fighter Active<br />

Electronically Scanned Array development,<br />

it seemed insurmountable at the time<br />

because we had an incredibly short period<br />

of time to develop something that seemed<br />

unachievable — weight reduction, reliability<br />

improvement, reducing the observability,<br />

improving the survivability, reducing<br />

cost … and do it in record time. Most<br />

people told me I was crazy to take that<br />

job, but I never came to that conclusion.<br />

The way I approached it was, “OK, truly<br />

here’s an opportunity to do something<br />

that’s incredibly important for the company.”<br />

So you have to not be afraid of challenges.<br />

Then you have to methodically figure out<br />

how to do it. You can’t eat the whole elephant<br />

in one bite, so what is your path?<br />

What is your plan? How do you put your<br />

arms around this incredibly difficult problem?<br />

I think a lot of the “thinking<br />

through” early on and planning the steps<br />

that you have to take is so important.<br />

TT: In your new role, you’re responsible<br />

for the development and execution of an<br />

integrated enterprise-wide technology and<br />

research vision and strategy. How do you<br />

go about formulating a vision that encompasses<br />

<strong>Raytheon</strong>’s breadth of technologies,<br />

programs and priorities?<br />

HS: Again, the approach I take from the<br />

beginning is to figure out the big picture.<br />

I read the Quadrennial Defense Review —<br />

the 20-year vision of the capability we<br />

would like to have. I then think about the<br />

capability we would like to achieve. What<br />

are the threats out there that we are facing<br />

today? What are our capability shortfalls<br />

that we have relative to the threats in<br />

the environment we are facing? Then you<br />

take a systems approach to decomposing<br />

the problem. What are the opportunities<br />

out there for us? What are the enablers<br />

that can help you achieve this capability to<br />

fill the gap that we have, and what are<br />

the technology options that we have to<br />

close this capability gap?<br />

Then, from the technology options we<br />

have, how well are we doing in this particular<br />

technology relative to our competition?<br />

Are we ahead of the pack? Nose to<br />

nose? Or are we lagging? Then consider<br />

are there other companies out there that<br />

we can team with to help us bridge this<br />

gap? Then you flow down: Are there<br />

CRAD (Contract Research and<br />

Development) opportunities? Are there<br />

IRAD (Internal Research and Development)<br />

opportunities we should be pursuing?<br />

What is our road map for getting there in<br />

the near-term, in the mid-term and in the<br />

long-term?<br />

Continued on page 22<br />

RAYTHEON TECHNOLOGY TODAY <strong>2007</strong> ISSUE 2 21

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