Important information - the HiPath Knowledge Base

DocumentationHiPath 500, HiPath 3000, HiPath 5000OpenStage 30 TUser GuideCommunication for the open mindedSiemens Enterprise Communicationswww.siemens.com/open

Important informationImportant informationQFor safety reasons, the telephone should only be suppliedwith power as follows (when an OpenStage Key Module 15is connected):• using the original power supply unit.Part number: L30250-F600-C14x (x: 1=EU, 2=UK,3=US).Never open the telephone or a key module. Should you encounterany problems, contact the responsible service personnel.Use only original Siemens accessories. The use of other accessoriesmay be hazardous and will render the warranty,extended manufacturer’s liability and the CE marking invalid.TrademarksThe device conforms to the EU directive 1999/5/EC as attestedby the CE marking.All electrical and electronic products should be disposed ofseparately from the municipal waste stream via designatedcollection facilities appointed by the government or the localauthorities.Proper disposal and separate collection of your old appliancewill help prevent potential damage to the environmentand human health. It is a prerequisite for reuse and recyclingof used electrical and electronic equipment.For more detailed information about disposal of your old appliance,please contact your city office, waste disposal service,the shop where you purchased the product or yoursales representative.The statements quoted above are only fully valid for equipmentwhich is installed and sold in the countries of the EuropeanUnion and is covered by the directive 2002/96/EC.Countries outside the European Union may impose otherregulations regarding the disposal of electrical and electronicequipment.2

Important informationLocation of the telephone• The telephone should be operated in a controlled environment with anambient temperature between 5°C and 40°C.• To ensure good speakerphone quality, the area in front of the microphone(front right) should be kept clear. The optimum speakerphonedistance is 50 cm.• Do not install the telephone in a room where large quantities of dustaccumulate; this can considerably reduce the service life of the telephone.• Do not expose the telephone to direct sunlight or any other source ofheat, as this is liable to damage the electronic components and theplastic casing.• Do not operate the telephone in damp environments, such as bathrooms.Product support on the internetInformation and support for our products can be found on the Internet at:http://www.siemens-enterprise.com/.Technical notes, current information about firmware updates, frequentlyasked questions and lots more can be found on the Internet at:http://wiki.siemens-enterprise.com/.3

ContentsContentsImportant information . . . . . . . . . . . . . . . . . . . . . . . . . .2Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3General information. . . . . . . . . . . . . . . . . . . . . . . . . . .10About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 11Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 12Team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Getting to know your OpenStage phone . . . . . . . . .13The user interface of your OpenStage 30 T . . . . . . . . . . . . . . . . . . . . . 13OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Call log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

ContentsBasic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Answering a call via the loudspeaker (speakerphone mode) . . . . . . 24Accepting a call via the headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Open listening in a room during a call . . . . . . . . . . . . . . . . . . . . . . . . . . 26Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Dialing with the headset connected . . . . . . . . . . . . . . . . . . . . . . . . 28Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29End call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Reject calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 31Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 34Call forwarding in the carrier network andforwarding multiple subscriber numbers (MSN) (not for U.S.). . . . . 35Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . 375

ContentsEnhanced phone functions. . . . . . . . . . . . . . . . . . . . .38Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 38Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Answering calls from the entrance telephone and opening the door40Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 42Using the caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 44Using the LDAP directory (not for HiPath 500) . . . . . . . . . . . . . . . . 45Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 47Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 48Talking to your colleague with discreet calling (not for HiPath 500) 49Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 49Reserving a trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 50Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50During a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Preventing and allowing call waiting (automatic camp-on) . . . . . . . 52Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 52Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Holding external calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 57Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Transferring a call after a speaker call announcement in a group . . 59Send trunk flash (not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . . 60If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Busy override – joining a call in progress. . . . . . . . . . . . . . . . . . . . . 61Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Programming the function keys . . . . . . . . . . . . . . . .63Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Overview of functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 686

ContentsDisplaying and assigning call charges . . . . . . . . . . 69Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Displaying call charges for another telephone (not for U.S.) . . . . . . . . . 70Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 72Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Silent Monitoring/Secret busy override (not for HiPath 500) . . . . . . . . . 73Monitoring a room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74Trace call: identifying anonymous callers (not for U.S.) . . . . . . . . . . . . . 74Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 75Locking another telephone to prevent unauthorized use . . . . . . . . . . . 76Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76More functions/services . . . . . . . . . . . . . . . . . . . . . . 77Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 79Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . . 80Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Displaying the number of waiting calls/overload display . . . . . . . . . . . . 82Using another telephone like your own for a call. . . . . . . . . . . . . . . . . . 82Fax details and message on answering machine . . . . . . . . . . . . . . . . . 83Changing a number (after exchanging/moving/relocating a phone). . . . 84Resetting services and functions(system-wide cancellation for a telephone) . . . . . . . . . . . . . . . . . . . . . . 85Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 86Using system functions from outsideDISA (direct inward system access) . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 88Controlling connected computers/programs/telephone data service . . 89Communicating with PC applications over a CSTA interface . . . . . . . . 90Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . 91Sensors (HiPath 33x0/35x0 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Paging persons (not for U.S., not for HiPath 500) . . . . . . . . . . . . . . . . . 927

General informationIntended useThe OpenStage phone was developed as a device for speech transmissionand should be placed on the desk or mounted on the wall. Any other useis regarded as unauthorized.Telephone typeThe identification details (exact product designation and serial number) ofyour telephone can be found on the nameplate on the underside of thebase unit. Specific details concerning your communications platform canbe obtained from your service technician.Please have this information ready when you contact our service departmentregarding faults or problems with the product.Speakerphone quality and display legibility• To ensure good speakerphone quality, the area in front of the microphone(front right) should be kept clear. The optimum speakerphonedistance is 50 cm.• Proceed as follows to optimize display legibility:– Turn the phone to tilt the display to ensure you have a frontal view ofthe display while eliminating light reflexes.– Adjust the contrast as required page 113.11

General informationSingle-line telephone/multi-line telephoneYour OpenStage 30 T is a "multi-line telephone". This means that your servicepersonnel can configure multiple lines on your phone, which is not thecase with single-line phones. Each line is assigned an individual phonenumber which you can use to make and receive calls.The programmable sensor keys function as line keys on multi-line phones page 94.When using a multi-line phone to make and receive calls, certain particularsmust be taken into account page 95 ff.The executive-secretary configuration is a special case. This is a multi-linetelephone with special features (e.g., "Ring Transfer" and "Accept call"),configured especially for executive/secretary use page 93 ff.Team functionsTo increase the efficiency of telephony, your service personnel can configurevarious Team functions such as pickup groups, hunt groups, and calldistribution groups.12

Getting to know your OpenStage phoneProperties of your OpenStage 30 TDisplay typeLCD, 24 x 2 charactersFull-duplex speakerphone function ;Wall mounting ;OpenStage Key Module 15The OpenStage Key Module 15 is a key module attached to the side of thephone that provides an additional 18 illuminated, programmable sensorkeys.Like keys on the phone, these keys can be programmed and used accordingto your needs page 17.You can only attach one OpenStage Key Module 15 to yourOpenStage 30 T.14

Getting to know your OpenStage phoneKeysFunction keysKey Function when key is presseds End (disconnect) call) page 26., Redial page 29r Button for fixed call forwarding (with red LED key) page 33.O Open mailbox (with red LED key) page 20.N Open Program/Service menu (with red LED key) page 22.Audio keysKeyFunction when key is pressedo Making calls using the headset page 24Activate/deactivate microphone (also for speakerphone mode)p page 26.- Set volume lower and contrast brighter page 113.n Turn loudspeaker on/off (with red LED key) page 26.+ Set volume louder and contrast darker page 113.15

Getting to know your OpenStage phoneNavigation keysThese are used to manage most of your phone’s functions and display.Key Function when key is pressed< Open the idle menu page 19 or browse back in the menu.= Perform action.: Open the idle menu page 19 or browse forward in the menu.16

Getting to know your OpenStage phoneProgrammable function keysYour OpenStage 30 T has eight illuminated keys to which you can assignfunctions or numbers.Increase the number of programmable function keys by connectinga key module page 14.Peter FoxDestinations?Depending on how they are programmed, you can use the keys as:• Function key page 63• Repdial/Direct station selection key page 67Each key can be programmed with one function.The configuration of direct station selection keys must be activatedby your service personnel.Direct station selection keys can be assigned an internal numberfrom the HiPath 4000 network.Press the key briefly to activate the programmed function or dial the storednumber.Your OpenStage is delivered with label strips. Write functions or names inthe white fields on the label strips.The status of a function is shown by the LED on the corresponding functionkey.Meaning of LED displays on function keys and DSS keysLED Meaning of function key Meaning of DSS keyS Off The function is deactivated. The line is free.T Flashing 1 Indicates the function status. The line is busy.R On The function is activated. There is a call on the line.[1] In this manual, flashing keys are identified by this icon, regardless of the flashing interval.The flashing interval represents different statuses, which are described in detail in the correspondingsections of the manual.The programmable keys on multi-line phones function as trunk keys page 94.17

Getting to know your OpenStage phoneKeypadIn cases where text input is possible, you can use the keypad to input text,punctuation and special characters in addition to the digits 0 to 9 and thehash and asterisk symbols. To do this, press the numerical keys repeatedly.Example: To enter the letter "h", press the number 4 key on the keypadtwice.To enter a digit in an alphanumerical input field, hold down the relevantkey.Alphabetic labeling of dial keys is also useful when entering vanity numbers(letters associated with the phone number’s digits as indicated on thetelephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).18

Getting to know your OpenStage phoneDisplayYour OpenStage 30 T comes with a black-and-white LCD display. Adjustthe contrast to suit your needs page 113.Idle modeIf there are no calls are being made or settings are not being adjusted, yourphone is in idle mode.Example:Time10:29 SU 05 . . 08.07 :220870 fDateOpen the idle menuOwn phone numberIdle menuPress the : navigation key in the idle mode page 16, the idle menuthen appears. You can call up various functions here. Entries may vary. Theidle menu includes selected functions from the Program/Service menu page 22.The idle menu may contain the following entries:• Caller list• Forwarding on• Lock phone• DND on [1]• Advisory msg. on• Ringer cutoff on• Send message• View sent message [2]• View callbacks [3]• Directory• HF answerback on• Suppress call ID• Waiting tone off• DISA intern[1] Must be activated by service personnel.[2] Only appears when there are messages that the recipient has not yet viewed[3] Only appears if callback requests are saved19

Getting to know your OpenStage phoneMailboxDepending on the type and configuration of your communications platform(contact the relevant service personnel), messages from services, such asHiPath Xpressions are displayed in this application in addition to messagesreceived.MessagesYou can send short text messages to individual internal stations or groups.In idle mode ( page 19) the following signals alert you to the presence ofnew messages:• O key LED lights up• Displays "Messages received".Press the mailbox key O.Example:Caller IDMsg. from: Coco, ChanelMessage sent?fFunction menuDisplay messageFor a description of how to edit the entries page 80.VoicemailIf your telephone is connected to a voicemail system (such as Entry VoiceMail), the Mailbox key will also light up to alert you to any messages thathave arrived.An appropriate message also appears on the display (for instance, in EntryVoice Mail: " new messages").To play back your voicemail, follow the instructions on the display.20

Getting to know your OpenStage phoneCall logIf you are unable to accept an external or internal call, the call attempt isstored in the caller list.Answered calls can also be saved (contact your service personnel).Your telephone stores up to ten calls in chronological order. Each call is assigneda time stamp. The most recent entry not yet answered in the list isdisplayed first. Multiple calls from the same caller do not automaticallygenerate new entries in the caller list. Instead, only the most recent timestamp for this caller is updated and its number incremented.The caller list is automatically displayed page 19 in the idle menu page 43.Callers with suppressed numbers cannot be saved in the call log.Information is displayed regarding the caller and the time at which the callwas placed.Example:Caller ID10168 PETERBusy 21.02. 16:25 fFunction menuTimeDateTelephone status duringa call attemptFor a description of how to edit the call logs page 43.21

Getting to know your OpenStage phoneProgram/Service menuUse the N menu key to reach the Program/Service menu for your communicationsystem.The menu key LED remains red as long as you are in this menu.Example:Program/Service:*7= Use speed dialing? lMenu titleFurther entries are availableMenu optionThe menu structure comprises several levels. The first line in this structureshows the menu currently selected while the second line shows an optionfrom this menu.22

Basic functionsStep by StepBasic functionsPlease read the introductory chapter "Getting toknow your OpenStage phone" page 13 carefullybefore performing any of the steps describedhere on your phone.Answering a callSpecial default ring signaling is set for your telephone:• When you receive an internal call, your telephonerings once every four seconds (single-tone sequence).• When you receive an external call, your telephonerings twice in rapid succession every four seconds(dual-tone sequence).• When you receive a call from the entrance telephone,your telephone rings three times in rapidsuccession every four seconds (triple-tone sequence).• If a call is waiting, you hear a short tone (beep) everysix seconds.Your service personnel can adjust the ring cadencefor external and internal calls for you.In other words, different ring cadences can beset for different internal callers.The number or the name of the caller appears on thedisplay.Answering a call via the handset^if nec. + or -The phone rings. The caller is displayed.Lift the handset.Set the call volume.23

Basic functionsStep by StepAnswering a call via the loudspeaker(speakerphone mode)nif nec. + or -Suggestions for using speakerphone mode:• Tell the other party that you are using speakerphonemode.• The speakerphone works bests at a low receivingvolume.• The ideal distance between the user and the telephoneset in speakerphone mode is about 50 cm(approx. 20 inches).The phone rings. The caller appears on the screen.Press the key shown. The LED lights up.Raise or lower the volume. Keep pressing the key untilthe desired volume is set.Ending a callnPress the key shown. The LED goes out.Accepting a call via the headsetPrerequisite: A headset is connected.oif nec. + or -The phone rings. The o key flashes.Press the key shown.Set the call volume.The headset port on the phone is preset for acorded device and is automatically switchedwhen you use a cordless headset. You musthowever use the "call answer" function of theheadset at least once so that the telephone canmake the corresponding setting.24

Basic functionsStep by StepSwitching to speakerphone modePeople present in the room can participate in your call.n \if nec. + or -Prerequisite: You are conducting a call via the handset.Hold down the key and replace the handset. Then releasethe key and proceed with your call.Set the call volume.U.S. modenIf your communication system is set to US mode (contactyour service personnel), you do not have to holddown the speaker key when replacing the handsetwhen switching to speakerphone mode.Press the key shown.] Replace the handset. Proceed with your call.if nec. + or - Set the call volume.Switching to the handset^nPrerequisite: You are conducting a call in speakerphonemode.Lift the handset.The key shown goes out.25

Basic functionsStep by StepOpen listening in a room during a callPeople present in the room can silently monitor yourcall. Let the other party know that you have turned onthe speaker.Prerequisite: You are conducting a call via the handset.nnActivatingPress the key shown.DeactivatingPress the lit key.Turning the microphone on and offTo prevent the other party from listening in while youconsult with someone in your office, you can temporarilyswitch off the handset microphone or the handsfreemicrophone.Prerequisite: You are conducting a call.Deactivating the microphonepPress the key shown.Activating the microphonepPress the lit key.Ending a calls Press the key shown.orn Press the lit key.or\ Replace the handset.26

Basic functionsStep by StepMaking callsOff-hook dialing^jLift the handset.internal: Enter the station number.External calls: Enter the external code and the stationnumber.The connection is established as soon as your input iscomplete.On-hook dialingjinternal: Enter the station number.External calls: Enter the external code and the stationnumber.The party you are calling answers via loudspeaker.Your system may also be programmed so thatyou have to press the "internal" key before youdial an internal number.To call an external party, you have to enter an externalcode before dialing the party’s telephonenumber (Prime Line is not active; contact yourservice personnel).The other party answers with speaker:^orLift the handset.On-hook dialing: Speakerphone mode.The called party does not answer or is busy:nPress the key shown. The LED goes out.27

Basic functionsStep by StepDialing with the headset connectedjoPrerequisite: The headset is connected.internal: Enter the station number.External calls: Enter the external code and the stationnumber.The headset key lights up.The connection is established as soon as your input iscomplete.Dialing with DDS keysSPrerequisite: You have saved a number on a DDS key page 67.Press the key with a saved number.If the number is saved on the second layer, press theshift key first.You can press the DDS key during a call and automaticallyinitiate a callback page 31.^ornLift the handset.Press the key shown.28

Basic functionsStep by StepRedialing a numberThe last ten external telephone numbers dialed arestored automatically.If this feature is configured (contact your servicepersonnel), account codes entered are alsosaved page 71.You can redial them simply by pressing a key.Displaying and dialing saved station numbersNext?Call?, Press the "Redial" key to dial the last number dialed.Press the key twice to dial the next to the last numberdialed.Press the key three times to dial the third-to-the-lastnumber dialed.orKeep confirming until the phone number you want appears.Select and confirm the option shown.End calln Press the lit key.or\ Replace the handset.29

Basic functionsStep by StepReject callsYou can reject calls which you do not wish to take. Thecall is then signaled at another definable telephone(contact your service personnel).sPress the "Disconnect" key.If a call cannot be rejected, your telephone will continueto ring. The message "Currently not possible" is displayed(e.g. in the case of recalls).Turning the microphone on and offporpTo prevent the other party from listening in while youconsult with someone in your office, you can temporarilyswitch off the handset microphone or the handsfreemicrophone. You can also switch on the handsfree microphoneto answer an announcement via the telephonespeaker (speaker call, page 48).Prerequisite: A connection is set up, the microphone isactivated.Press the "microphone" key. The microphone is deactivated.Press the illuminated "microphone" key. The microphoneis activated.30

Basic functionsStep by StepConsultation?Calling a second party (consultation)You can call a second party while a call is in progress.The first party is placed on hold.Confirm.jCall the second party.Return to held call?Quit and return?Toggle/Connect?Conference?Leave conference?orReturn to the first party:Confirmselect and confirm the option shown.Switching to the held party (alternating)Select and confirm the option shown.Combine the calling parties into a three-partyconferenceSelect and confirm the option shown.Allowing call partners to continue a conferenceafter you exitSelect and confirm the option shown.For more information on conferences, see page 55.31

Basic functionsStep by StepConsultation?jTransferring a callIf the person you are speaking to wants to talk to anothercolleague of yours, you can transfer the call that colleague.Confirm.Enter the number of the party to which you want totransfer the call.[ Announce the call, if necessary.Transfer?\ Replace the handset.orSelect and confirm the option shown [1] .[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11632

Basic functionsStep by StepCall forwardingUsing variable call forwardingYou can immediately forward internal or external calls todifferent internal or external telephones (destinations).(External destinations require special configuration inthe system.)When call forwarding is active, a special dial tonesounds when you lift the handset.If DID DTMF is active (contact your service personnel),you can also forward calls to this destination.Destinations: Fax = 870, DID = 871,Fax-DID = 872.If you are a call forwarding destination, your displaywill show the number or the name of theoriginator on the upper line and that of the calleron the lower line.Special features must be taken into considerationif your telephone operates withHiPath 5000 (system networking via PC network) page 108!Forwarding on?r Press the forwarding key.or: Open the idle menu page 19.Select and confirm the option shown.1=all calls?2=external calls only?3=internal calls only?Save?Forwarding offororjConfirmselect and confirm the option shownselect and confirm the option shown.Enter the destination number.Confirm.Deactivating call forwardingSelect and confirm the option shown.33

Basic functionsStep by Step*495=CFNR on?Save?#495=CFNR off?NjNUsing call forwarding no reply (CFNR)Calls that are not answered after three rings (=default,can be adjusted by service personnel) or that are receivedwhile another call is ongoing can be automaticallyforwarded to a specified telephone.Press the key shown.Select and confirm the option shown.Enter the destination number.• Enter the internal station number for internal destinations• Enter the external code and the external stationnumber for external destinationsConfirm.Deactivating call forwarding no replyPress the key shown.Select and confirm the option shown.Delete?ExitorConfirm.Select and confirm to deactivate but not delete the forwardingdestination.If CFNR is activated, when you hang up, "CFNRto:" appears briefly on the display: ...“ .34

Basic functionsStep by StepTrunk FWD on?NCall forwarding in the carrier network andforwarding multiple subscriber numbers(MSN) (not for U.S.)If this function has been configured (contact your servicepersonnel), you can forward calls to your assignedmultiple subscriber number (MSN) (DID number) directlywithin the carrier network.For example, you can forward your phone line to yourhome phone after business hours.Press the key shown.Select and confirm the option shown.1=immediate?2=on no answer?3=on busy?ororjjSelect and confirm the required type of call forwardingselect and confirm the option shown.select and confirm the option shown.Enter your DID number.Enter the destination number (without the external code).Save?Trunk FWD off?Confirm.Deactivating call forwardingSelect and confirm the option shown.jConfirm the displayed call forwarding type.Enter your DID number.35

Basic functionsStep by StepUsing callbackYou can request a callback if the internal station called isbusy or if nobody answers. This also applies for externalcalls via ISDN exchanges. This feature saves you fromhaving to make repeated attempts to reach the user.You receive a callback• When the other party is no longer busy,• When the user who did not answer has conductedanother call.When configured (contact your service personnel),all callback requests are automatically deletedover night.Storing a callbackCallback?Prerequisite: You have reached a busy line or no oneanswers.Confirm.Accepting a callbackAnswer?^ornorPrerequisite: A callback was saved. Your telephonerings. "Callback: ..." appears on the display.Lift the handset.Press the key shown. The LED lights up.Select and confirm the option shown.You hear a ring tone.36

Basic functionsStep by StepViewing and deleting a stored callbackView callbacks?Next callback?: Open the idle menu page 19.Select and confirm the option shown [1] .Select and confirm to display additional entries.Deleting a displayed entryDelete?Confirm.Exit?orNornEnding retrievalSelect and confirm the option shown.Press the key shown. The LED goes out.Press the key shown. The LED goes out.[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11637

Enhanced phone functionsStep by StepEnhanced phone functionsAnswering callsAccepting a specific call for your colleagueMore features?NYou hear another telephone ring.Press the key shown.Select and confirm the option shown.*59=Pickup - directed?Next?Accept call?if nec.orjSelect and confirm the option shown [1] .Select and confirm until the name/number of the requiredsubscriber is displayed.Confirm.If you know the number of the telephone that is ringing,enter it directly.38[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 116

Enhanced phone functionsStep by StepMute off?^orUsing the speakerphoneA colleague addresses you directly over the speakerwith a speaker call. You hear a tone before the announcement.The other party’s name or station numberappears on the screen.You can conduct the call with the handset or in speakerphonemode.Lift the handset and answer the call.Press the "OK" key to confirm your selection and answerthe call.If handsfree answerback is enabled (see below),you do not need to switch on the microphone -you can answer directly. You can answer immediatelyin speakerphone mode.If handsfree answerback is disabled (default setting),follow the procedure described above.Placing a speaker call to a colleague page 48.Enabling and disabling handsfree answerbackHF answerback on?HF answerback off?: Open the idle menu page 19.Select and confirm the option shown.orselect and confirm the option shown.39

Enhanced phone functionsStep by StepOpen door?*61=Open door?^or^jNjjAnswering calls from the entrance telephoneand opening the doorIf an entrance telephone has been programmed, youcan use your telephone to speak to someone at the entrancetelephone and to activate a door opener.If you have the proper authorization (contact your servicepersonnel), you can activate the door opener, enablingvisitors to open the door themselves by enteringa 5-digit code (using a DTMF transmitter or the keypadinstalled).Speaking to visitors via the entrance telephonePrerequisite: Your telephone rings.Lift the handset within thirty seconds. You are connectedto the entrance telephone immediately.Lift the handset after more than thirty seconds.Dial the entrance telephone number.Opening the door from your telephone during a callfrom the entrance telephoneConfirm.Opening the door from your telephone withoutcalling the entrance telephonePress the key shown.Select and confirm the option shown.Dial the entrance telephone number.Special features must be taken into considerationif your telephone operates withHiPath 5000 (system networking via PC network) page 112!Opening the door with a code (at the door)After ringing the bell, enter the five-digit code (using thekeypad or a DTMF transmitter). Depending on how thedoor opener has been programmed, a doorbell call signalmay or may not be forwarded.40

Enhanced phone functionsStep by Step*89=Door opener on?NjActivating the door openerPress the key shown.Select and confirm the option shown.Dial the entrance telephone number.3=change password?j Enter the five-digit code. Default code = "00000".orSelect the displayed function and press the "OK" dialogkey to change the code.1=enable with ring?2=enable w/o ring?#89=Door opener off?orNSelect and confirm the option shown.You can also open the door without a doorbell ring.Deactivating the door openerPress the key shown.Select and confirm the option shown.41

Enhanced phone functionsStep by StepMaking callsEn-bloc sending/correcting numbersjIf this feature is configured (contact your service personnel),a connection is not attempted immediatelywhen a station number is entered. This means that youcan correct the number if necessary.The station number is only dialed at your specific request.internal: Enter the station number.External calls: Enter the external code and the stationnumber.Dial?Delete number?Cancel?^orjornDialing entered/displayed numbersLift the handset.Confirm.Correcting numbers enteredA station number can only be corrected as it isbeing entered. Station numbers stored for numberredial, for example, cannot be corrected.Select and confirm the option shown.The last digit entered in each case is deleted.Enter the required digit(s).Canceling en-bloc sendingSelect and confirm the option shown.Press the key shown. The LED goes out.42

Enhanced phone functionsStep by StepUsing the caller listDetailed information, as well as a sample display entryare provided on page 21.Retrieving the caller listCaller list?Next?Prerequisite: Service personnel has set up a caller listfor your telephone.: Open the idle menu page 19.Confirm [1] .The latest entry is displayed, see the exampleon page 21.To view other calls, confirm each subsequent display.Ending retrievalPrevious menu?Time/date sent?Call?Delete?orNornSelect and confirm the option shown.Press the key shown. The LED goes out.Press the key shown. The LED goes out.Displaying the call timePrerequisite: You have retrieved the caller list and theselected call is displayed page 21.Select and confirm the option shown.Dialing a station number from the caller listPrerequisite: You have retrieved the caller list and theselected call is displayed.Select and confirm the option shown.Removing an entry from the caller listPrerequisite: You have retrieved the caller list and theselected call is displayed.Confirm.The caller is automatically deleted from the callerlist when a connection is finally set up.[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11643

Enhanced phone functionsStep by StepDialing a number from the internal directoryThe internal directory contains all station numbers andsystem speed-dial numbers assigned to a name. Contactyour service personnel to find out if one was configuredfor your system.Prerequisite: Names have been assigned to the stationnumbers stored in the system.Directory?1=internal?^Lift the handset.orn Press the key shown. The LED lights up.Confirm.if nec. If several directories have been configured (not forHiPath 500):Confirm.The first entry is displayed on the screen.+ or - Scroll to next or previous entry.orScroll Next?Scroll Previous?Delete Character?Delete Line?Call?ororjif nec.if nec.select and confirm the option shown.select and confirm the option shown.Enter the name you want to find, or just the first few letters,using the alphanumeric keypad page 18.Select and confirm each letter to be deleted. The lastletter entered is deleted. If all letters are deleted, thefirst entry in the directory will be displayed again.Select and confirm the option shown. All entered lettersare deleted, and the first entry in the internal directoryis displayed again.The entry you wish to dial appears on the screenSelect and confirm the option shown.44

Enhanced phone functionsStep by StepDirectory2=LDAP?^ornif nec.Using the LDAP directory (not for HiPath 500)If configured (ask your service personnel), you cansearch for directory data in the LDAP database and dialthe number of any subscriber you find there.Prerequisite: The LDAP search feature has been configuredin the system.Lift the handset.Press the key shown. The LED lights up.Confirm.If several directories have been configured:Select and confirm the option shown.Delete Character?Search?jif nec.if nec.Enter the name you wish to search for using the keypad(max. 16 characters) page 18.You can enter an incomplete name, e.g. "mei" for "Meier".If configured (ask your service personnel), you can alsosearch for surname and first name. To separate surnameand first name by a space, enter "0". You can enterincomplete names, e.g. "mei p" for "Meier Peter".Select and confirm each letter to be deleted. The lastletter entered is deleted.In large databases, the results of the search maybe incomplete if too few characters are entered page 46.Confirm.The name is searched for. This may take a few seconds.45

Enhanced phone functionsStep by StepThe result is displayedCall?If only one name is found, it is displayed.Confirm.If several names are found (max. 50), the first name isdisplayed.+ or - Scroll to next or previous entry,orScroll Next?Scroll Previous?Call?Modify search?Show matches?Modify search?ororconfirm,select and confirm the option shown.Select and confirm the option shown.If no name is foundIf your search does not yield any name corresponding toyour query, you can extend the range of the search,e.g. by deleting characters.Select and confirm the option shown.For further procedure, see above.If too many names are foundIf more than the maximum of 50 names are found correspondingto your query, only an incomplete list of resultscan be displayed.You can view these results, select any of the names, orchange the search string (e.g. narrow the search by enteringmore characters).In this case it is advisable to narrow down thesearch so that all corresponding names can bedisplayed.Confirm, to view the incomplete list.For further procedure, see above.Narrow the search down.Select and confirm, in order to change the search string.For further procedure, see above.46

Enhanced phone functionsStep by Step*7=Use speed dialing?Njif nec.jMaking calls using system speed-dial numbersPrerequisite: You know the system speed-dial numbers(consult your service personnel).Press the key shown.Select and confirm the option shown [1] .Enter a three-digit speed-dial number.Suffix-dialingIf necessary, you can suffix-dial additional digits (forexample, the user’s extension) at the end of the savedstation number.If this feature is configured, a suffix is automatically dialed(for example, "0" for the exchange) if no entries aremade within 4 or 5 seconds.Dialing with speed-dial keys*7=Use speed dialing?NPrerequisite: You have configured speed-dial keys page 47.Press the key shown.Select and confirm the option shown [1] .*92=Change Speed Dial?Change?) Press the key shown.j Press the required speed-dial key.NConfigure a speed-dial keyYou can program the keys 0 to 9 withten frequently used phone numbers.Press the key shown.Select and confirm the option shown [1] .Confirm.) Press the key shown.j Press the required speed-dial key. If the key is already inuse, the programmed phone number appears on thescreen.[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11647

Enhanced phone functionsStep by StepChangeSavePrevious?Next?Change?Delete?Exit?jororororConfirm.First enter the external code and then the external stationnumber.Confirm.If you make a mistake:Select and confirm the option shown. This deletes allentered digits.Confirm.Select and confirm the option shown.select and confirm the option shownselect and confirm the option shown.Talking to your colleague with a speaker call*80=Speaker call?You can make a loudspeaker announcement through aloudspeaker if connected (ask your service personnel),or to an internal user with a system telephone withoutany action on their part.: Open the idle menu page 19.jSelect and confirm the option shown.Enter the station number.Responding to a speaker call page 48.48

Enhanced phone functionsStep by StepTalking to your colleague with discreet calling(not for HiPath 500)^If this function has been configured (ask your servicepersonnel), you can join an ongoing call conducted byan internal user at a system telephone with display.You can listen in unnoticed and speak to the internaluser without being overheard by the other party (discreetcalling).Lift the handset.)945 Enter the code.jEnter your internal station number.Your service personnel can protect your telephoneagainst discreet calling.Automatic connection setup (hotline)^If this function is configured (contact your service personnel),the system automatically sets up a connectionto a preset internal or external destination.Lift the handset.Depending on the setting, the connection is either setup immediately or only after a preset period of time(hotline after a timeout).Reserve trunk^jReserving a trunkIf configured (ask your service personnel), you can reservean occupied trunk for yourself. When the line isfree, you receive a call and a note on the display.Prerequisite: "Currently busy" appears on the display.Confirm.Reserved line is free:Your telephone rings and the display shows "Trunk isfree".Lift the handset. You will hear the dial tone.Enter the external phone number.49

Enhanced phone functionsStep by Step*41=Temporary MSN?*67=Associated dial?Njj^^NjjAssigning a station number (not for U.S.)If this function has been configured (contact your servicepersonnel), you can selectively assign a specificnumber (DID number) to your telephone before makingan external call. The assigned number then appears onthe called party’s display.Press the key shown.Select and confirm the option shown.Enter the DID number you wish to use.Dial the external number.Associated dialing/dialing aidIf this function has been configured (contact your servicepersonnel), you can use a dialing aid to dial numbersand set up calls for your telephone.The operating procedure depends on whether the dialingaid is connected to the S 0 bus or the a/b (T/R) port.You can also use your system telephone as a dialing aidfor other telephones.Dialing aid on the S0 busOn the PC, select a destination and start dialing.The speaker on your telephone is switched on. Lift thehandset when the other party answers.Dialing aid at the a/b (T/R) portOn the PC, select a destination and start dialing."Lift the handset" appears on the PC screen.Lift the handset.Dialing aid from your telephone for anothertelephonePress the key shown.Select and confirm the option shown.Enter the internal station number ("Dial for:").Enter the number you wish to dial.50

Enhanced phone functionsStep by StepDuring a callUsing call waiting (second call)Callers can still reach you while you are engaged in anothercall. A signal alerts you to the waiting call.You can ignore or accept the second call.When you accept the waiting call, you can either endthe first call or place it on hold and resume the call lateron.You can block the second call or the signal tone( page 52).Prerequisite: You are engaged in a phone call and heara tone (every six seconds).Ending the first call and answering the waiting call:Call waiting?\ Replace the handset. Your telephone rings.^ Answer the second call. Lift the handset.Placing the first call on hold and answering thesecond call:Select and confirm the option shown.You are immediately connected to the second caller.The first party is placed on hold.Quit and return?orEnding the second call and resuming the first one:Confirm.\ Replace the handset. "Recall appears on the display: ..."appears on the screen.^ Lift the handset.51

Enhanced phone functionsStep by Step#490=Call wait.trm.off?*490=Call wait.term.on?NorPreventing and allowing call waiting(automatic camp-on)If this function has been configured (ask your servicepersonnel), you can prevent or allow a second call page 51 from being signaled by automatic camp-onduring an ongoing call.Press the key shown.Select and confirm the option shown [1] ,Select and confirm the option shown.Turning the call waiting tone on and offYou can suppress the call waiting tone (every six seconds)for external calls. A one-time special dial tonethen alerts you to the waiting call.ActivatingWaiting tone off?: Open the idle menu page 19.Select and confirm the option shown.Deactivating: Open the idle menu page 19.Waiting tone on?Select and confirm the option shown.Saving a numberYou can save your call partner’s station number for subsequentredialing from the caller list page 43.Prerequisite: You are conducting a call.Save number?Select and confirm the option shown.[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11652

Enhanced phone functionsStep by Step*56=Park a call?NParking a callYou can park up to ten calls, either internal, external, orboth. Parked calls can be displayed on and picked upfrom another telephone. This feature is useful if youwant to continue a call at another phone.Prerequisite: You are conducting a call.Press the key shown.Select and confirm the option shown.0 ... 9 Enter the number of the park slot (0 - 9) and make a noteof it. If the park slot number you entered is not displayed,it is already in use; enter another one.Retrieving a parked callRetrieve call?NPrerequisite: One or more calls have been parked. Thephone is idle.Press the key shown.Select and confirm the option shown [1] .0 ... 9 Enter the park slot number you noted earlier.If the park slot number you enter is not in use, you cannotretrieve the call.If a parked call is not picked up, after a specific periodof time the call is returned to the telephonefrom where it was parked (recall).[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11653

Enhanced phone functionsStep by StepHolding external callsHeld on line: 801SIf you have programmed a hold key on your phone page 63, you can put external calls on hold.Then all other stations can accept the call on the assignedtrunk.Press the "Hold" key.The message of the relevant trunk appears (e.g. 801)and note the trunk number.If available, the LED of the assigned trunk key flashesslowly.if nec.\ or s Replace the handset or press the key shown.Depending on the configuration, this may be necessaryso other members can also pick up the call on hold.Retrieve lineNorSjorTAccepting call on holdPrerequisite: One or more calls are on hold. The phoneis idle.Press the key shown.Select and confirm the option shown.If the "Retrieve" key is available page 63, press it.Enter the noted trunk number.If there is a "Line:" key available for the relevant trunk, itflashes slowly. Press the key shown.54

Enhanced phone functionsStep by StepStart conference?Conference?Return to held call?Add party?Conference?View conf parties?Next?jjjConducting a conferenceIn a conference call, you can talk to as many as four otherparties at the same time. These may be internal orexternal users.Call the first party.Select and confirm the option shown.Call the second party. Announce the conference.Select and confirm the option shown.A tone sounds every 30 seconds to indicate that a conferenceis in progress.If the second party does not answerConfirm.Adding up to five parties to a conferenceConfirm.You can only add parties to or remove them froma conference if you initiated the conference.Call the new party. Announce the conference.Select and confirm the option shown.Viewing the conference partiesSelect and confirm the option shown. The first party isdisplayed.To display other parties, confirm each subsequent display.Exit list?To exit the list: Select and confirm the option shown.55

Enhanced phone functionsStep by StepRemoving parties from the conferenceView conf parties?Next?Remove party?Select and confirm the option shown. The first party isdisplayed.Confirm as often as required until the desired party appears.Select and confirm the option shown.Leaving a conferenceLeave conference?Select and confirm the option shown.or\ Replace the handset, if this feature is configured (contactyour service personnel).End conference?orEnding a conferenceSelect and confirm the option shown.\ Replace the handset, if this feature is configured (contactyour service personnel).Removing the ISDN central office party from theconferenceDrop last conf. party?Select and confirm the option shown.56

Enhanced phone functionsStep by StepActivating tone dialing/DTMF suffix-dialing*53=DTMF dialing?You can transmit dual-tone multifrequency (DTMF) signalsto control devices such as an answering machineor automatic information system.N Press the key shown.Select and confirm the option shown.j You can use the keys 0 through 9, ) and (to transmit DTMF signals.Ending the call also deactivates DTMF suffix dialing.Your system may be configured so that you canstart DTMF suffix-dialing immediately after settingup a connection.57

Enhanced phone functionsStep by StepRecording a callSIf configured (contact your service personnel for details),you can record an active call.Prerequisite: You are on a call, the "Recording" key isconfigured page 63.Press the "Recording" key. The LED lights up.You and the other party hear an announcement that recordinghas started and as long as recording is still running,you hear an acoustic signal approx. every 15 seconds.During recording, it is not possible to add furthercall parties.Stopping recordingRPress the "Recording" key which lights up. The LEDgoes out.Listening to a recordingPlayback of the recording depends on the voice recordingsystem used (see the associated user guide).58

Enhanced phone functionsStep by StepTransferring a call after a speaker callannouncement in a groupConsultation?*80=Speaker call?If this function has been configured (contact your servicepersonnel), you can use a speaker call (announcement, page 102) to announce a call in progress to agroup of users page 48.After a member of the group has accepted the call request,you can transfer the waiting party.Prerequisite: You are conducting a call.Confirm. The other party is placed on hold.: Press the key shown.Select and confirm the option shown.j Enter the group’s station number.[ Announce the call.When a member of the group accepts the call page 48, you are connected to this party.Transfer?\ Replace the handset.orSelect and confirm the option shown [1] .If the connection between the two other parties isnot established within 45 seconds, the call fromthe first part returns to you (recall).[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11659

Enhanced phone functionsStep by Step*51=Trunk flash?NjSend trunk flash (not for HiPath 500)To activate ISDN-type services and features through thenetwork carrier’s analog trunks or those of other communicationsplatforms (such as "consultation hold"), youmust send a signal to the trunks before dialing the servicecode or telephone number.Prerequisite: You have set up an external connection.Press the key shown.Select and confirm the option shown.Enter the service code and/or telephone number.60

Enhanced phone functionsStep by StepIf you cannot reach a destinationCall waiting (camp-on)Camp-onPrerequisite: You have dialed an internal number andhear a busy signal. It is important that you reach thecalled party.Wait (approx. 5 seconds) until "Camp-on" appears on thedisplay and the busy tone is followed by the ring tone.The called party can then respond page 51.The called party can prevent automatic call waiting page 52.If this feature is configured (contact your servicepersonnel), you will hear the ring tone and themessage "Camp-on" is immediately displayed.Busy override – joining a call in progressOverride?This function is only available if it has been configuredby the service technician (contact your service personnel).Prerequisite: You have dialed an internal number andhear a busy signal. It is important that you reach thecalled party.Select and confirm the option shown.The called party and person to whom this party is talkinghear an alerting tone every two seconds.If the called party has a system telephone with display,the following appears on the screen: "Override: (Numberor name)".You can now start talking.61

Enhanced phone functionsStep by StepUsing night answerWhen night answer mode is active, for example duringa lunch break or after office hours, all external calls areimmediately forwarded to a specific internal telephone(night station). The night station can be defined by servicepersonnel ( standard night answer service) or byyou ( temporary night answer service).ActivatingSpecial features must be taken into considerationif your telephone operates withHiPath 5000 (system networking via PC network) page 109!Night answer on?Select and confirm the option shown.*=default?orPress the "OK" dialog key to confirm ( standard night answerservice).Save?Night answer off?) Enter the code ( standard night answer service).orjEnter the destination number (= temporary night answerservice).Confirm.DeactivatingSelect and confirm the option shown.Service personnel can also configure an "automaticnight answer service". The automatic night answer serviceactivates at specific times for your telephone dependingon how it is programmed.You can deactivate the automatic night answer serviceor replace it with a night answer service you configured(see above).62

Programming the function keysStep by StepProgramming the function keysYou can program frequently used functions, stationnumbers or procedures onto the function keys on yourOpenStage 30 T or key module.Configuring function keysSee also page 17.A list of all available functions is displayed, seethe overview page 64.Example: Programming the Shift key*91=Key assignmentChange keyMore featuresN Open the Program/Service menu page 22.Select and confirm the option shown.S Press the key shown.Confirm.Select and confirm the option shown.Shift KeySave incompleteExitAnother keyif nec.orConfirm.Select and confirm the option shown.Some functions (e.g. with "Call forwarding") cannot besaved completely. This means that when later initiatingthe function by pressing the button, further inputs arerequired.Confirm.Select and confirm the option shown.The LED displays show the status of the function page 17 and page 64.63

Programming the function keysStep by StepOverview of functionsThe functions are split into the following menus:• Destinations• Feature Settings• PIN and Authorization• Calls• More featuresThe available functions depend on your configuration.If a function is missing, contact your servicepersonnel.Saved function LED messagesSRSRSRTSRTCall forwarding, Forwarding - trunk, Forward Line,Night answer,Do not disturb, Telephone lock, Advisorymessage, Ringer cutoff, HF answerback on/off,Join/leave group, Caller ID suppression, Callwait.term., Waiting tone off, Ring Transfer, Recording,Door opener on/off, Control Relay (only forHiPath 3000), Ringing group on, Shift Key, UCD(Available on/off, Work on/off), Night answer on/off,MULAP Privacy Release:Saved function is not activated.Saved function is activated.Callback:You have no entry for callback.You have an entry for callback.Repdial key (Internal), Direct station select:Party not on a call.Party is on a call or has activated DND.Flashing quickly - I’m being called, please accept.Flashing slowly - another party is being called and hasnot yet answered.Call key, General call key, Trunk key, MULAP Key,Temporary MSN:No call via corresponding trunk.Active call via the corresponding trunk.Flashing quickly - call on the relevant trunk, call pickupis possible by pressing the key.Flashing slowly - a call is placed on hold on the relevanttrunk.64

Programming the function keysStep by StepSRSRTSRSTSRTTrunk group key:At least one trunk is free.All lines in this trunk group are occupied.View call charges:No chargeable calls have been set up since the lastcheck.Chargeable calls have been set up since the last check.Call forwarding, Forward Line:Flashing slowly - your line is a call forwarding destination.Fax details:No fax received or no message on the answering machine.Fax received or message on the answering machine.View number of calls:No waiting callers.Flashing quickly - callers waiting (certain number is exceeded).Flashing quickly - callers waiting (certain number isreached).Data I/O Service:No connection to an application.Active connection to an application.Flashing slowly, connection to an application is temporarilyinterrupted.The following functions programmed on keys donot have a LED function:Repdial key (external), Procedure key, Trace call ,Speed dial , Clear, Lock all phones, Send message,Directory ( 1=internal, 2=LDAP (not for HiPath 500),Call waiting, Toggle/Connect, Conference, Speakercall, Retrieve line, Reserve trunk, Release trunk, TemporaryPhone, Override, Park a call, Pickup - directed,Pickup - group, Account code, Show call charges,Page (not for HiPath 500), Answer page, Timed reminder,Open door, DTMF dialing, Recall-key, Roommonitor, Hold key, Consult internal, Consultation, Associateddial, Associated serv., Tel. data service, Relocate,Discreet Call (not for HiPath 500).65

Programming the function keysStep by StepProgramming a procedure keyNumbers and functions which require further input, i.e.which contain several operating steps, can be saved ona key on your telephone. The relevant service personnelmust be granted appropriate authorization.For example the function "Associated dialing" page 50 together with the required input (phonenumber to be dialed) can be saved on a key.Numbers which require further input can also be saved.N Open the Program/Service menu page 22.*91=Key assignmentChange keySSelect and confirm the option shown.Press the key shown.Confirm.More featuresSelect and confirm the option shown.Procedure keySelect and confirm the option shown.j Enter procedure. Example: *67 231 123456*67 Code for associated dial231 Number of the phone for which the call should be made12345 the number to be called.if nec. S Press "Pause" to enter pauses (a "P" appears on the display).SaveConfirm.or If you make a mistake:previousExitAnother keySelect and confirm the option shown. This deletes allentered digits.Confirm.orSelect and confirm the option shown.66

Programming the function keysStep by StepSelect the saved procedure by pressing the key.Procedures with activatable/deactivatable functionsare activated with one press of the buttonand deactivated with the next.You can press the procedure key during a call toautomatically send the saved digits as DTMF signals page 57. For display messages whensaving procedures, see page 117.Configuring repdial keysYou can also program internal and external station numberson the second level. The LED function is not availablefor internal station numbers on the second level. Toprogram the second level, you must program a "Shift"key page 63.See also page 17.*91=Key assignmentChange key+=Next layerDestinationsRepdial keyN Open the Program/Service menu page 22.Select and confirm the option shown.S Press the key shown.Confirm.if nec.Select and confirm the option shown.Confirm.Confirm.jEnter the station number.previousExitAnother keyorIf you make a mistake:Select and confirm the option shown. This deletes allentered digits.Confirm.Select and confirm the option shown.67

Programming the function keysStep by StepYou dial the saved number by pressing the key page 28.You can also save a number during a call.Deleting function key programming*91=Key assignmentClear keyN Open the Program/Service menu page 22.Select and confirm the option shown.S Press the key shown.Select and confirm the option shown.68

Displaying and assigning call chargesStep by StepDisplaying and assigning callcharges*65=Show call charges?NDisplaying call charges (not for U.S.)For the current call:Call charges are shown by default on the display whena call ends.If you want to display call charges as they occur duringa chargeable call, your service personnel must requestthis option from the network operator.Call charge display must be requested from the networkoperator and configured by the relevant servicepersonnel.Depending on the setting, call charges are displayedduring or after a call.Depending on the network operator, free external callsare also displayed. The message "Free of Charge" appearson the screen either before or during the call.If the cost indication facility has not been installed, thedisplay will show the dialed number and/or the length ofthe telephone call.If a call is forwarded, call charges are assigned tothe destination of the call transfer operation.For all calls and for the last callConnection charges for the last chargeable call madeare displayed first. After five seconds, the accumulatedconnection charge (total) is displayed.Press the key shown.Select and confirm the option shown [1] .[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11669

Displaying and assigning call chargesStep by StepNextSDisplaying call charges for anothertelephone (not for U.S.)If configured (contact your service personnel), you canalso display and print out information on chargeablecalls for other phones (such as a pay phone).Prerequisite: You have programmed the function"Show call charges" on a key page 63.The LED lights up to indicate that a you have conducteda chargeable call since the last time you viewed thecharges.Press the "Call Charges" key. Chargeable calls are displayed.Press to display further chargeable calls.PrintClearAddl informationExitorororSelect and confirm the option shown.select and confirm the option shownselect and confirm the option shownselect and confirm the option shown.70

Displaying and assigning call chargesStep by StepDialing with call charge assignmentYou can assign external calls to certain projects.N*60=Account code?jif nec. (or#=Save?jPrerequisite: Your service personnel have defined accountcodes for you.Press the key shown.Select and confirm the option shown.Enter the account code.Press this key.Confirm.May be necessary, depending on configuration; contactyour service personnel.Enter the external phone number.You can also enter the account code during a call.71

Privacy/securityStep by StepPrivacy/securityTurning ringer cutoff on and offIf you do not wish to take calls, you can activate the ringercutoff function. Calls are only identified by one ringsignal, and they are shown on the display.ActivatingRinger cutoff on?Ringer cutoff off?: Open the idle menu page 19.Select and confirm the option shown [1] ,Deactivating: Open the idle menu page 19.Select and confirm the option shown.Activating/deactivating "Do not disturb"If you do not wish to take calls, you can activate do notdisturb. Internal callers hear the busy tone, external callersare connected to another phone, which you canspecify (contact your service personnel).ActivatingDND on?DND off?: Open the idle menu page 19.Select and confirm the option shown.Deactivating: Open the idle menu page 19.Confirm.When you lift the handset, you will hear a specialtone (continuous buzzing) reminding you that "Donot disturb" is activated.Authorized internal callers automatically overridethe DND feature after five seconds.[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11672

Privacy/securityStep by StepCaller ID suppressionYou can prevent your station number or name from appearingon the displays of external parties you call. Thefeature remains active until you deactivate it.ActivatingSuppress call ID?Restore caller ID?: Open the idle menu page 19.Select and confirm the option shown.Deactivating: Open the idle menu page 19.Select and confirm the option shown.Your service personnel can activate/deactivatecaller ID suppression for all phones.)944 Enter the code.jSilent Monitoring/Secret busy override(not for HiPath 500)When configured (ask responsible service personnel),you can join in an on-going call conducted by an internaluser and monitor silently and unnoticed.Enter your internal station number.73

Privacy/securityStep by Step*88=Room monitor?NNorMonitoring a roomYou can use a phone to monitor a room. This functionmust be enabled on the monitoring phone.When you call this phone, you can immediately hearwhat is happening in that room.Activating the telephone to be monitoredPress the key shown.Select and confirm the option shown.You can either leave the telephone in speakerphonemode or lift the handset and leave it directed towardsthe noise source.Deactivating the telephone to be monitoredPress the lit key. The LED goes out.\ Replace the handset.Monitoring the roomjEnter the internal station number of the phone locatedin the room that you wish to monitor.*84=Trace call?NTrace call: identifying anonymouscallers (not for U.S.)You can identify malicious external callers. You canrecord the caller’s phone number during a call or up to30 seconds after a call. In this case, you should not hangup.Press the key shown.Select and confirm the option shown.If the trace is successful, the transmitted data isstored by your network operator. Contact yourservice personnel.74

Privacy/securityStep by StepLocking the telephone to preventunauthorized useYou can prevent certain unauthorized functions beingenabled on your phone during your absence. For exampledialing external numbers and access to your mailboxcan be prohibited. Ask your service personnel whichfunctions are locked.Locking the phoneLock phone?Unlock phone?: Open the idle menu page 19.Select and confirm the option shown.orselect and confirm the option shown.j Enter code (telephone lock) page 76.When the phone is locked, a special dial tonesounds when the handset is lifted. Within thesystem, users can make calls as normal.Your phone can also be locked or unlocked by anauthorized party page 76.Unlocking the phoneUnlock phone: Open the idle menu page 19.Select and confirm the option shown.j Enter code (telephone lock) page 76.75

Privacy/securityStep by Step*943=Lock all phones?*=lock phone?#=unlock phone?*93=Change PIN?NjorNjjjLocking another telephone to preventunauthorized useIf configured (contact your service personnel), you canlock and unlock other telephones to prevent unauthorizedaccess.If a phone user locks his or her phone and forgets thepersonal lock code, you can use this function to unlockthe phone.Press the key shown.Select and confirm the option shown.Enter the internal station number of the phone you wishto lock/unlock.Confirmselect and confirm the option shown.Saving your PINEnter a personal code to use the functions• Locking the telephone to prevent unauthorizeduse page 75• for using another telephone like your own page 82• for changing a number page 84.You can save this code.Press the key shown.Confirm.Enter the current five-digit PIN.If you have not yet set a PIN, use "00000" the first time.Enter the new PIN.Re-enter the new PIN.If you forget your code, contact your service personnel.Your code can be reset to "00000".76

More functions/servicesStep by StepMore functions/servicesAppointments functionYou can configure your phone to call you to remind youabout appointments page 78.You must save the required call times. You can enter asingle appointment that will take place in the next twenty-fourhours or you can enter a daily recurring appointment.Saving appointmentsN*46=Timed reminder on?jif nec. 2 or 7One time only?orDaily?Save?Press the key shown.Confirm.Enter a 4-digit time such as 0905 for 9.05 (= 9.05 am) or1430 for 14.30 (= 2.30 pm).If the selected language is "US English" (configure page 114) you can enter the code 2 for "am" or 7 for"pm" (default = "am").Confirm.Select and confirm the option shown.Confirm.#46=Timed reminder off?NDeleting and checking a saved appointmentPress the key shown.Confirm.Delete?Exit?orConfirm.Select and confirm the option shown.77

More functions/servicesStep by StepUsing timed remindersReminder at 1200nor^ \Prerequisite: You have saved a reminder page 77.The saved time arrives.The phone rings. The appointment time is displayed.Press key twice.Lift the handset and replace it again.If you do not answer the timed reminder, it is repeatedfive times and then deleted.78

More functions/servicesStep by StepSending a messageYou can send short text messages to individual stationsor groups of stations with system telephones.Creating and sending a messageSend message?: Open the idle menu page 19.Select and confirm the option shown.0=Please callback?Enter message text?jEnter the internal station number of the recipient orgroup.Select predefined text (can be changed by service personnel)and confirm.or0 ... 9 Enter the code directly.The code is shown on your display with the correspondingmessage.orSelect and confirm the option shown.Send?j Text entry (up to 24 characters) page 18.Confirm.Transmitted text messages are saved as callbackrequests on system telephones with no displayand on ISDN, pulse or tone dialing telephones.Displaying and deleting messages you have sentPrerequisite: The recipient has not yet accepted a sentmessage.View sent message?Message sent?Delete?: Open the idle menu page 19.Select and confirm the option shown.Confirm.The text message is displayed.Select and confirm the option shown.The message is deleted.79

More functions/servicesStep by StepView messages?Message sent?Time/date sent?Call sender?Delete?OforViewing and editing incoming messagesPay attention to the notes on page 20.The LED lights up. Press the key shown.Confirm.The sender’s caller ID appears on the display.Confirm.The text message appears on the display.Viewing the transmission timeConfirm.Calling the senderSelect and confirm the option shown.Deleting messagesSelect and confirm the option shown.80

More functions/servicesStep by StepLeaving an advisory messageYou can leave messages/advisory messages on yourphone’s display for internal callers that wish to contactyou in your absence.When you receive a call, the message appears on thecaller’s display.Advisory msg. on: Open the idle menu page 19.Select and confirm the option shown.0=Will return at:Select predefined text (can be changed by service personnel)and confirm.or0 ... 9 Enter the code directly.The code is shown on your display with the correspondingmessage.orPredefined messages with a colon can be completedby entering a digit.Enter message text?Save?Select and confirm the option shown.j Enter message (up to 24 characters) page 18.Confirm.Deleting advisory messages: Open the idle menu page 19.Advisory msg. off?Select and confirm the option shown.81

More functions/servicesStep by StepDisplaying the number of waiting calls/overload displayRYou can show the number of external waiting calls onthe display if you programmed the "View number ofcalls" key page 63.Press the " Calls in Q" key.If the number of waiting calls exceeds a preset limitwhile you are engaged in another call (overload), theLED on the key lights up. Contact your service personnelto find out the waiting call limit.• LED off: There are no waiting calls.• LED is flashing slowly: The set limit has beenreached.• LED is flashing quickly: The limit has been exceeded(overload).PIN and Authorization?NUsing another telephone like your ownfor a callOther parties can temporarily use your phone like theirown for an outgoing call.Press the key shown.Select and confirm the option shown.*508=Temporary Phone?jSelect and confirm the option shown [1] .Enter the number of the other user.Change PIN?j Enter the other user’s code. page 76.if nec.jIf the other user has not set a PIN, he or she is promptedto do so on his or her phone.Dial the external number.This state is canceled as soon as the call is ended.[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11682

More functions/servicesStep by StepFax details and message on answeringmachineIf a fax or answering machine is connected to your systemand you have assigned the "Fax details" function toa programmable key page 63, the key lights up whena fax or a message has been received.Deactivating signalingRPress the flashing "Fax service" key. The LED goes out.83

More functions/servicesStep by StepRelocate?NjChanging a number (after exchanging/moving/relocating a phone)When configured (consult your service personnel), youcan move your number to any other phone.Your phone to date is then assigned the old number ofyour new phone; the number including phone settings(e. g. programmed keys) are exchanged.Prerequisite: Your old and new telephone are the firsttelephones at each connection. The telephones are inidle state.The following procedure is carried out on the newphone.Press the key shown.Select and confirm the option shown.Enter own station number.Complete relocate?j Enter code (telephone lock) page 76.(Not necessary if you have not set a code.)Confirm.If you change numbers of different systemphones, programmed keys are replaced with thedefault assignment.You can however connect your phone to a differentport and then carry out the procedure.84

More functions/servicesStep by Step#0=Reset services?NResetting services and functions(system-wide cancellation for atelephone)A general reset procedure is available for initiated functions.The following functions are deleted, if enabled:• Forwarding on• Advisory msg. on• Ringing group on• Hunt group off• Suppress call ID• Call waiting tone off• Do not disturb on• Ringer cutoff on• Received messages:• View callbacksPress the key shown.Select and confirm the option shown [1] .[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 11685

More functions/servicesStep by Step*83=Associated serv?NjjActivating functions for anothertelephoneIf configured (contact your service personnel), you canactivate and deactivate the following functions for otherphones (associated service):• Do not disturb,code: * 97/#97 page 72• Call forwarding, code * 11, * 12, * 13/#1 page 33• Lock and unlock phone,code * 66/#66 page 75• Ringing group,code * 81/#81 page 102• Leave an advisory message,code * 69/#69 page 81• Group call,code * 85/#85 page 102• Reset services and functions,code #0 page 85• Control relays,code * 90/#90 page 91• Night answer,code * 44/#44 page 62• Timed reminders,code * 46/#46 page 77Press the key shown.Confirm.Enter the internal station number of the phone whereyou wish to activate the function.Enter code (for example, * 97 for "Do not disturb on").For any additional input, follow the instructions on yourdisplay.86

More functions/servicesStep by StepUsing system functions from outsideDISA (direct inward system access)jjIf configured (contact your service personnel), you canuse an external phone like an internal station to set upan outgoing external connection via the system. Youcan also activate or deactivate the following systemfunctions:• Reset services and functions,code #0 page 85• Call forwarding, code * 1/#1 page 33• Lock and unlock phone,code * 66/#66 page 75• Save your PIN,code * 93 page 76• Send a message,code * 68/#68 page 79• Leave an advisory message,code * 69/#69 page 81• Ringing group, code * 81/#81 page 102• Group call, code * 85/#85 page 102• Caller ID suppression,code * 86/#86 page 73• Camp-on tone, code * 87/#87 page 52• Open door, code * 61 page 40• Release door opener, code * 89/#89 page 41• Control relays, code * 90/#90 page 91• Do not disturb, code * 97/#97 page 72• Ringer cutoff, code * 98/#98 page 72• Dial using speed dial, code * 7 page 47• Associated service, code * 83 page 86Prerequisite: Your phone supports tone dialing (DTMF)or you can switch your phone to tone dialing. The phoneis not connected to the system.Establish a connection to the system. Enter the stationnumber (contact your service personnel).Wait for the continuous tone (if necessary, switchphone to tone dialing) and enter the internal number assignedto you and the corresponding PIN.( Enter the code (only required if programmed in the system).87

More functions/servicesStep by StepjorjWait for the dial tone and enter the code for example,* 97 for Do not disturb on. If necessary, make furtherentries; refer also to the user guide for dial pulse/DTMFphones.Dial the external number.You can only perform one function/establish oneoutgoing connection at a time.The connection is cleared as soon as the functionis successfully activated.In the case of an external call, the connection iscleared as soon as one of the call partners hangsup.*503=Keypad dialing?NjjUsing functions in ISDN via codedialing (keypad dialing)If authorized (contact your service personnel), you canaccess ISDN functions in some regions using codes.Press the key shown.Confirm.Enter the required trunk number (contact your servicepersonnel).Entering a code for required ISDN function (contact yourservice personnel).Contact your network provider to find out whichISDN functions can be code-operated in yourcountry.Siemens Enterprise CommunicationsGmbH & Co. KG shall not be liable for damages/costs which may be incurred by fraudulent activitiesor remote operation (such as toll fraud).88

More functions/servicesStep by Step*42=Tel. data service?NControlling connected computers/programs/telephone data serviceIf this function has been configured (contact your servicepersonnel), you can control connected computersor programs running on them, such as hotel services orinformation systems, from your telephone.Prerequisite: You have set up a connection.Press the key shown.Confirm.For entering data, you are guided by the connectedcomputer. However, depending on configuration (contactyour service personnel), you must activate your entriesin one of the following ways:Inputs in en-bloc mode:0 ... 9 Enter data.( Complete entry.orEntry complete?orConfirm.Inputs in online mode:The connected computer processes your entries directly.( Enter the code.0 ... 9 Enter data.89

More functions/servicesStep by Step)494 Enter the code.Communicating with PC applicationsover a CSTA interfaceIf configured (contact your service personnel), you canuse your phone to communicate with PC applications(CSTA = Computer Supported Telecommunications Applications).You send information to the application andreceive information from the application, for example,via your phone display.j Enter the three-digit ID for the application you wish tocontrol.+- 0 ... 9 : Use the relevant keys to communicate with the application.Temporarily interrupting communication with theapplication^TThe phone rings. You answer the call.The "Data I/O" key flashes: Communication to the applicationis automatically interrupted.Resuming communication with the applicationTPress the flashing "Data I/O" key. The LED lights up.Ending communication with the applicationSelect and confirm the relevant CSTA message.or^ \Lift the handset and replace it again.90

More functions/servicesStep by StepControlling relays(only for HiPath 3000)*90=Control Relay On?#90=Control Relay Off?orIf this function has been configured (contact your servicepersonnel), you can use up to four relays to enable/disable different devices (such as a door opener).Depending on how you program the relays, you can activateand deactivate them manually them or configurethem to activate and deactivate automatically (after timeout).Special features must be taken into considerationif your telephone operates withHiPath 5000 (system networking via PC network) page 111!Select and confirm the option shown.select and confirm the option shown.1 ... 4 Enter the relay.Sensors (HiPath 33x0/35x0 only)If configured (contact your service personnel), sensorsare able to recognize signals, call your phone, and displayan appropriate message on the screen.91

More functions/servicesStep by StepPaging persons(not for U.S., not for HiPath 500)If radio paging equipment (PSE) is connected to yoursystem (contact your service personnel), you can locatepeople via their pocket receivers.Pocket receivers signal a call request to the person youwant to page. This person can then answer the page atthe nearest phone.Paging personsTo ensure that you can be found, you must have enableda ringing group page 104, call forwarding page 33 or call forwarding-no answer (service technician)to the internal station number of your PSE.A call request is signaled automatically.Answering the page from the nearest telephone^Lift the handset.)59 Enter the code.j Enter own station number.92

Making calls in the team/executive/secretary configurationStep by StepMaking calls in the team/executive/secretary configurationIf configured (consult your service personnel), you belongto a team of subscribers with multiple lines (multiline page 12). Your phone features trunk keys(MULAP keys) page 94.LinesA distinction is made between primary and secondarylines. Each of these line types can be used on a privateor shared basis page 93.Primary lineAll multi-line telephones have a primary line. This linecan be reached in the usual manner via your publicphone number. Incoming calls are signaled on this line.Secondary lineThe secondary line on your phone is used as a primaryline by another subscriber. Your primary line, which isconfigured on another telephone, simultaneously functionsas the secondary line on that telephone.Line utilizationPrivate lineA line that is used by a single telephone. This line cannotbe used as a secondary line by another telephone.Shared lineA line that is configured on multiple telephones. Theline status (if configured) is displayed for all telephonesthat share this line. If, for example, a shared line is beingused by a telephone, a status message indicating thatthis line is busy is displayed on all other telephones.Direct call lineA line with a direct connection to another telephone.You can see the status of the line from the LED.93

Making calls in the team/executive/secretary configurationStep by StepLine seizureLine seizure must be configured (consult your servicepersonnel). If automatic line seizure is configured, atrunk is automatically assigned when you lift the handsetor press the trunk key.Trunk keysThe programmable keys on multi-line phones functionas line keys. Every sensor key programmed as a "Trunkkey" (key label: Transfer Trk) corresponds to a trunk withthe result that you can configure up to 8 trunks inOpenStage 30 T .As a team member, you can independently program thefollowing functions on keys page 63:• Direct station select• Join/leave group(not available on executive phone in an executive/secretary team)• Ring Transfer: On/Off(only in an executive/secretary team)You can also program a sensor key with the function"Forward Line" (call forwarding) for each line.LED displays on trunk keysLEDExplanationS Off – The line is in idle mode.– Incoming call on the line.T Flashing 1 – Hold reminder is activated.– The line is on "Hold".R On – The line is busy.[1] In this manual, flashing keys are identified by this icon, regardlessof the flashing interval. The flashing interval represents differentstatuses, which are described in detail in the corresponding sectionsof the manual.94

Making calls in the team/executive/secretary configurationStep by StepAnswering calls with the trunk keysif nec. T^orPrerequisite: Your telephone rings or the trunk keyflashes quickly.Press the trunk key that is flashing quickly.(not necessary if "Prime Line" is active).Lift the handset.On-hook dialing: Speakerphone mode.Dialing with trunk keysif nec. Sj^orPress the free trunk key you wish to use to establish theconnection(not necessary if "Prime Line" is active).Dial the phone number.If the party does not answer: Lift the handset.On-hook dialing: Speakerphone mode.SPlacing a call on hold on a trunk key andretrieving the held callPrerequisite: You are conducting a call via one of yourgroup’s trunks. The "Hold" key has been programmedon your telephone page 63.HoldPress the "Hold" key.if nec.\ or s Replace the handset or press the disconnect key.Depending on the configuration (contact your servicepersonnel), this may be necessary so other team memberscan also pick up the call on hold.Retrieving the callT Press the trunk key flashing slowly.95

Making calls in the team/executive/secretary configurationStep by StepMaking calls on multiple lines alternatelyTTPrerequisite: You are conducting a call via one of yourgroup’s trunks. Another trunk key is flashing.Press the flashing trunk key. The first call party is onhold on the other trunk.Press the trunk key flashing slowly. The second call partyis on hold.You can switch between lines as often as you wish.Press the trunk key flashing slowly each time.MULAP conference releaseIf configured (consult your service personnel), you canprogram a sensor key on your phone with the function"MULAP Privacy Release" page 63. The default labelis "Priv Release".If you program this key, you do not have to use themenu to set up a conference. Your team partner onlyhas to press the flashing trunk key associated with yourtrunk on his or her phone to immediately join the conference.[ You are conducting a call.STPress the "Priv Release" key. The LED lights up.Up to three team members can now join the conference.Prerequisite: The trunk on which you are speaking isconfigured on the other phone as a trunk key.Press the flashing trunk key.96

Making calls in the team/executive/secretary configurationStep by StepDirect station selection keyEach team member has a direct station selection keyfor every other team member.This means that each team member can be reached directlyby other team members at the touch of a button.Understanding LED messages from DSS keysSorRorTorTLED on the DSS key is off - the team member is not engagedin a phone call.LED on the DSS key is lit - the team member is engagedin a phone call or has activated do not disturb.LED on the DSS key is flashing rapidly - a call has arrivedfor you and needs to be answered.LED on the DSS keys is flashing slowly - a caller is tryingto reach another member of your team, who has notyet answered.Using DSS keys to answer callsif nec. T^orPrerequisite: Your telephone rings or the DSS keyflashes.Press the flashing DSS key.This is not necessary if you are called directly (DSS keyflashes quickly).Lift the handset.On-hook dialing: Speakerphone mode.Calling a team member directlySorR^orPress the DSS key.If the team member you wish to reach is engaged in anothercall, the DSS key on your telephone is lit. You canstill make the call in this case.If the party does not answer: Lift the handset.On-hook dialing: Speakerphone mode.97

Making calls in the team/executive/secretary configurationStep by StepTransferring a call in progressSPress the DSS key and announce the call if necessary.\ Replace the handset.ors Press the key shown.Accepting a call for another team memberT^orPress the flashing DSS key or trunk key.Lift the handset.On-hook dialing: Speakerphone mode.98

Making calls in the team/executive/secretary configurationStep by StepForwarding calls on trunksYou can immediately forward internal or external calls todifferent internal or external telephones (destinations).(External destinations require special configuration inthe system).Activating call forwarding for one trunk activates thefunction for all trunk keys assigned to this trunk in yourgroup.Forward MULAP onN Open the Program/Service menu page 22.orSSorjSelect and confirm the option shown.If available, press the "CFW MULAP" key.(You have programmed a key with the incomplete "CFWMULAP" function, excluding the call forwarding typeand destination page 63.)Press the required line key.Enter the required trunk number.1=all calls2=external calls only3=internal calls onlySaveororjorSSelect and confirm the option shown.select and confirm the option shownselect and confirm the option shown.Enter the destination number.Confirm.If available, press the "CFW MULAP" key. (You havestored the call forwarding type and destination on the"CFW MULAP" key, page 63.)99

Making calls in the team/executive/secretary configurationStep by StepDeactivating call forwardingForward Line: OffN Open the Program/Service menu page 22.RorjorRSelect and confirm the option shown.Press the required line key.Enter the required trunk number.If available, press the "CFW MULAP" key.If you have activated call forwarding for a trunk, aspecial dial tone sounds when the line is seized.Understanding LED messages of the "CFW MULAP"keySorRorTThe LED on the "CFW MULAP" key is off - call forwardingis not active for this trunk.The LED on the "CFW MULAP" key lights up - call forwardingis active for this trunk.The LED on the "CFW MULAP" key is flashing slowly,the trunk is the call forwarding destination.100

Making calls in the team/executive/secretary configurationStep by StepTransferring calls directly to theexecutive phoneSorNormally, all calls for the executive are audibly signaledonly by the secretary phone.You can set audible signaling so calls are signaled onlyby the executive phone or by a second phone assignedto it.Prerequisite: On your phone there is a sensor key programmedwith the function "Ring Transfer". The defaultlabel is "Ring xfer".ActivatingPress the "Ring xfer" key. The LED lights up.Ring Transfer: OnRing Transfer: OffN Open the Program/Service menu page 22.Select and confirm the option shown.S Press the required line key.orj Enter the required trunk number.DeactivatingR Press the "Ring xfer" key. The LED goes out.orN Open the Program/Service menu page 22.Select and confirm the option shown.S Press the required line key.orj Enter the required trunk number.101

Using team functionsStep by StepUsing team functionsIf configured (consult your service personnel), your telephoneis part of a team. The team consists of internalphones that are able to use certain functions.Activating/deactivating a group callSpecial features must be taken into considerationif your telephone operates withHiPath 5000 (system networking via PC network) page 107!If configured (consult your service personnel), you belongto one or more groups of stations, which can bereached via hunt group or group call station numbers.Incoming calls are signaled one after the other (= huntgroup) or simultaneously (= group call) on all phones inthe group, until a group member answers the call.Each station in the group can still be reached via theirpersonal station number.You can activate and deactivate the audible signal for ahunt group, group call or individual trunks in a group.You are part of a hunt group or call groupLeave group?Join group?: Open the idle menu page 19.Select and confirm the option shown [1] ,orselect and confirm the option shown.S or RPress the "Hunt group" key.You belong to multiple groupsLeave group?Join group?: Open the idle menu page 19.Select and confirm the option shown [1] ,orselect and confirm the option shown.[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 116102

Using team functionsStep by StepS or R301 X Group nameor301 Group namePress the "Hunt group" key.If an "X" appears between group/trunk number (such as301) and group name, the audible tone is active for thisgroup or trunk.No "X" means that the audible tone is deactivated.Next?Leave group?Join group?#=Leave all groups*=Rejoin all groupsororororConfirm. The next group/trunk number is displayedwith a group name.Select and confirm the option shown [1] .The audible tone for the group/trunk displayed is deactivated.Select and confirm the option shown [1] .The audible tone for the group/trunk displayed is activated.Select and confirm the option shown.The audible tone for all groups and trunks is deactivated.Select and confirm the option shown.The audible tone for all groups and trunks is activated.If you have activated the audible tone for anothergroup/trunk or deactivated the audible tone for allgroups/trunks you belong to, you will hear a specialdial tone when you lift the handset.[1] „Differing display view in a HiPath 4000 environment(not for HiPath 500)“ Seite 116103

Using team functionsStep by StepPickup - group?Accepting a call for another member ofyour teamYou can use your own telephone to accept calls for othertelephones in your team, even while on a call (callpickup groups; contact your service personnel).Prerequisite: Your telephone rings briefly. "Call for:" appearson the upper display line with the station numberor name of the originator; the station number or nameof the caller appears on the lower line.Confirm.*81=Ringing group on?NRinging groupYou can have calls for your telephone signaled audibly atup to five other internal phones. The phone that answersthe call first receives the call.Special features must be taken into considerationif your telephone operates withHiPath 5000 (system networking via PC network) page 110!Saving, displaying, and deleting telephones for theringing groupPress the key shown.Select and confirm the option shown.Ringing group off?Follow the display prompts (enter the internal stationnumber).If your phone belongs to a ringing group, yourdisplay will show the station number or the nameof the originator on the upper line and that of thecaller on the lower line.Removing all telephones in a call ringing groupSelect and confirm the option shown.104

Using team functionsStep by StepUCD?NUniform Call Distribution (UCD)If configured (consult your service personnel), you maybelong to a group of stations (agents), to which calls aredistributed.An incoming call is always assigned to the agent idle thelongest.Logging on and off at the beginning and end of yourshiftPress the key shown.Select and confirm the option shown.*401=Log on?#401=Log off?UCD?orjNConfirmselect and confirm the option shown.To log on, enter your identification number ("Agent:").Contact your service personnel to find out what it is.Logging on and off during your shiftPress the key shown.Select and confirm the option shown.#402=Not available?*402=Available?orConfirm.select and confirm the option shown.105

Using team functionsStep by StepUCD?NRequesting and activating a work timeYou can request/activate work time to ensure you haveenough time to wrap up the last call. Your phone is excludedfrom call distribution for a set period or until youlog back on.Press the key shown.Select and confirm the option shown.*403=Work on?#403=Work off?UCD?orNConfirm.select and confirm the option shown.Turning the night service on and off for UCDPress the key shown.Select and confirm the option shown.*404=UCD night on?#404=UCD night off?UCD?orNConfirm.select and confirm the option shown.Display the number of waiting callsPress the key shown.Select and confirm the option shown.*405=Calls in queue?Confirm.106

Special functions in the LAN (not for HiPath 500)Step by StepSpecial functions in the LAN(not for HiPath 500)If your telephone is operating in a HiPath 5000 environment,multiple HiPath 3000 systems are interconnectedvia a LAN (Local Area Network, e. g. proprietary PCnetwork). You are conducting a call via the LAN (PC network).In this instance, you must note certain particularities forsome functions. These are described in this section.Leaving hunt group/group callPrerequisite: You are part of a hunt group/group call page 102 in another HiPath 3000:: Open the idle menu page 19.DISA intern?Select and confirm the option shown.j Enter the (DISA) call number of the other HiPath 3000.= or ( Confirm your entry.j Enter the (DISA) station number of your phone.= or ( Confirm your entry.Leave group?Join group?orjSelect and confirm the option shown.select and confirm the option shown.You belong to multiple groups associated withanother HiPath 3000Enter group number for "directed joining/leaving".107

Special functions in the LAN (not for HiPath 500)Step by StepSetting up "follow me" call forwardingYou can activate/deactivate call forwarding HiPath 5000for your phone from other phones in the page 33 environment.: Open the idle menu page 19.DISA intern?Select and confirm the option shown.j (DISA) station number of the HiPath 3000.= or ( Confirm your entry.j Enter the (DISA) station number of your phone.= or ( Confirm your entry.Activating: Open the idle menu page 19.Forwarding on?Select and confirm the option shown.1=all calls?2=external calls only?3=internal calls only?Save?ororjConfirm.select and confirm the option shownselect and confirm the option shown.Enter the destination phone number.Confirm.Deactivating: Open the idle menu page 19.Forwarding off?Select and confirm the option shown.108

Special functions in the LAN (not for HiPath 500)Step by StepUsing night answerIf authorized (contact your service personnel), you candefine telephones in other HiPath 3000 communicationsplatforms as the night answer page 62.: Open the idle menu page 19.DISA intern?Select and confirm the option shown.j Enter the (DISA) call number of the other HiPath 3000.= or ( Confirm your entry.j Enter the (DISA) station number of your phone.= or ( Confirm your entry.Activating: Open the idle menu page 19.Night answer on?Save?jSelect and confirm the option shown.Enter the destination number (= temporary night answerservice).Confirm.Deactivating: Open the idle menu page 19.Night answer off?Select and confirm the option shown.109

Special functions in the LAN (not for HiPath 500)Step by Step*81=Ringing group on?NRinging groupYou can have calls for your telephone signaled audibly atexternal telephones or at telephones in otherHiPath 3000 communications platforms page 104.Saving, displaying, and deleting telephones for theringing groupPress the key shown.Select and confirm the option shown.Add to ringing group?Add another station?Display/remove?#=Entry complete?ororjSelect and confirm the option shown.select and confirm the option shownselect and confirm, then follow the operating instructions.Enter the station number.Confirm.Save?Confirm.Exit?Select and confirm the option shown.Removing all telephones in a call ringing groupRinging group off?: Open the idle menu page 19.Select and confirm the option shown.110

Special functions in the LAN (not for HiPath 500)Step by StepControlling relays(only for HiPath 3000)If this feature is configured (contact your service personnel),you can also control relays page 91 in otherHiPath 3000 communications platforms.: Open the idle menu page 19.DISA intern?Select and confirm the option shown.j Enter the (DISA) station number of the HiPath 3000where you wish to control the relay.= or ( Confirm your entry.j Enter the (DISA) station number of the phone you wishto use to control the relay.= or ( Confirm your entry.*90=Control Relay On?Confirmor#90=Control Relay Off?select and confirm the option shown.1 ... 4 Enter the relay.111

Special functions in the LAN (not for HiPath 500)Step by StepOpening doorIf this feature is configured (contact your service personnel),you can also activate the door opener page 40 in otherHiPath 3000 communications platforms.: Open the idle menu page 19.DISA intern?Select and confirm the option shown.j Enter the (DISA) station number of the HiPath 3000where you wish to control the door opener.Open door?= or ( Confirm your entry.j Enter the (DISA) station number of the phone you wishto use to control the door opener.= or ( Confirm your entry.Select and confirm the option shown.j ZDial the entrance telephone number.112

Individual phone configurationStep by StepIndividual phone configurationSetting contrast+ or - Press one of the keys shown in idle mode page 19.Display contrast?fSelect and confirm the option shown.+ or - Modify the setting. Keep pressing the key until the desiredcontrast is set.= Save.Adjusting audio settingsOptimize the audio settings on your OpenStage for yourenvironment and according to your personal requirements.Adjusting the receiving volume during a callYou are conducting a call.+ or - Raise or lower the volume. Keep pressing the key untilthe desired volume is set.= Save.Adjusting the ring volume+ or - Press one of the keys in idle mode page 19 or whilea call is in progress.Ring volume?Confirm.+ or - Raise or lower the volume. Keep pressing the key untilthe desired volume is set.= Save.Adjust ring tone+ or - Press one of the keys shown in idle mode page 19.Ring tone?Select and confirm the option shown.113

Individual phone configurationStep by Step+ or - To adjust the ring tone: Keep pressing the keys until thedesired tone is set.= Save.Adjusting the attention ring volumeIf you are part of a team with trunk keys, other calls canbe signaled acoustically in the team during a call. Youwill hear the attention ring.+ or - Press one of the keys shown in idle mode page 19.Attention Ring Vol.Select and confirm the option shown.+ or - Raise or lower the volume. Keep pressing the key untilthe desired volume is set.i Save.Adjusting the speakerphone to the roomacousticsTo help the other party understand you clearly while youare talking into the microphone, you can adjust the telephoneto the acoustics in your environment: "Quietroom", "Normal room" and "Noisy room".+ or - Press one of the keys shown in idle mode page 19.Speakerphone mode?Select and confirm the option shown.+ or - To set the room type: Keep pressing these keys untilthe setting you want appears on the screen.= Save.Language for system functionsMore features?*48= Select language?15=Spanish?NfPress the key shown.Select and confirm the option shown.Select and confirm the option shown.Select the language you wish to use (such as "Spanish")and press the "OK" dialog key to confirm.114

Testing the phoneStep by StepTesting the phoneMore features?NTesting functionalityYou can test your phone’s functionality.Prerequisite: The phone is in idle mode.Press the key shown.Select and confirm the option shown.*940=Phone test?Prog. feature keyExitNSSelect and confirm the option shown.If everything is functioning correctly:• all LEDs on the phone flash (only the menu key LEDis continuously lit)• your station number is displayed• the ring tone is audibleChecking the key assignmentYou can check key assignment on your phone to determinewhich functions are assigned to which keys.Press the key shown.Select and confirm the option shown.Press any key. The key assignment is displayed.Select and confirm the option shown.115

Differing display view in a HiPath 4000 environment (not for HiPath 500)Step by StepDiffering display view in aHiPath 4000 environment(not for HiPath 500)Depending on the system configuration, some functionsmay not always be offered in the display as describedin this document.In addition, display texts may differ from those describedin this document according to the system configuration.The following table provides an overview:HiPath 3000 display HiPath 4000 display DescriptionProgram/Service Service menu? page 22Transfer Transfer? page 32View callbacks Show callback destinations? page 37Pickup - directed Pickup - directed page 38Caller list Call list/log? page 43Use speed dialingUse speed dialing?Change Speed Dial Speed dial? page 47Call wait.term.Second call release?Call wait.trm.offSecond call on/off page 52Ringer cutoff on/off Ringer cutoff on/off? page 72Join/leave group Hunt group on/off? page 102116

Fixing problemsStep by StepFixing problemsResponding to error messagesInvalid entryNot authorizedCurrently not possibleInvalid station numberPossible causes:Station number is incorrect.Possible reactions:Enter correct station number.Possible causes:Locked function selected.Possible reactions:Apply to service personnel for authorization for relevantfunction.Possible causes:Dialed a non-existent station number. Called phone isunplugged.Possible reactions:Enter correct station number. Call this station again later.Possible causes:Dialed your own station number.Possible reactions:Enter correct station number.Contact partner in the case of problemsContact your service personnel if a fault persists formore than five minutes, for example.117

Fixing problemsStep by StepTroubleshootingPressed key does not respond:Check if the key is stuck.Telephone does not ring:Check whether the "Do not disturb" function is activatedon your telephone ( page 72). If so, deactivate it.You cannot dial an external number:Check whether your telephone is locked.If the phone is locked, enter your PIN to unlock it page 75.To correct any other problems:First contact the relevant service personnel. If the servicepersonnel are unable to correct the problem, theymust contact Customer Service.Caring for your telephone• Never allow the telephone to come into contactwith coloring, oily or aggressive agents.• Always use a damp or antistatic cloth to clean thetelephone. Never use a dry cloth.• If the telephone is very dirty, clean it with a dilutedneutral cleaner containing surfactants, such as adish detergent. Afterwards remove all traces of thecleaner with a damp cloth (using water only).• Never use aggressive or alcohol-based cleansers onplastic parts. The use of scouring agents is also forbidden.118

Fixing problemsLabeling keysThe following options are available for labeling keys of the OpenStage 30and/or OpenStage Key Module 15 with the functions assigned to them orthe saved numbers on them:Labeling• By hand:Labeling strips are supplied with your OpenStage 30 andOpenStage Key Module 15. Note the function or name in the whitefield on the strip and insert the strip on your OpenStage 30 orOpenStage Key Module 15.• With a computer via the Internet:You can find the "online labeling tool" together with the user interface athttp://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool .• Select the appropriate key labeling tool in your language. You can usethe tool online via the browser or you can download it for local use.119

IndexIndexAActivating door opener .............................. 40Advisory message ..................................... 81deleting .................................................... 81Agents ........................................................ 105Alternating ................................................... 31Announcement ........................................... 48Answer timed reminder ............................ 78Answering machine ................................... 83Assigning a DID number ........................... 50Associated dialing/dialing aid ................... 50Associated service ..................................... 86Attention ring volume .............................. 114Audio keys ................................................... 15Automatic call waiting ............................... 52Automatic connection setup .................... 49Automatic line seizure ............................... 27BBusy override ........................................ 61, 73CCallaccepting ................................................. 23accepting in a team ............................... 98accepting, group ................................... 104distributing ............................................ 105ending ...................................................... 26entrance phone ...................................... 40forwarding ............................................... 33forwarding in a team ............................. 99holding ..................................................... 54in a team with trunk keys ..................... 95incoming .................................................. 23parking ..................................................... 53pickup, directed ...................................... 38rejecting ................................................... 30retrieving from park ......................... 53, 54transfer after announcement ............... 59transferring ........................................ 32, 98using DSS keys in a team ..................... 97Call charge assignment ............................. 71Call chargesfor another telephone ............................ 69for your telephone .................................. 69Call duration ................................................ 69Call forwarding ........................................... 33MSN in CO .............................................. 35Call log ......................................................... 21Call request ................................................. 21Call signal .................................................... 23Call volume ................................................ 113Call waiting .................................................. 61accepting ................................................. 51Call waiting (camp-on)tone off .................................................... 52Call waiting on/off ...................................... 52Call waiting tone on/off ............................. 52Callback ........................................................ 36Caller ID suppression ................................ 73Caller list, using .......................................... 43Calling a second party ............................... 31Callsrecording .................................................. 58Calls in queue ..................................... 82, 105CE marking .................................................... 2Central telephone lock .............................. 76CFNR ............................................................ 34Change number .......................................... 84Changed phone .......................................... 84Chargesfor another telephone ............................ 69for your telephone .................................. 69Checking the key assignment ................ 115Code dialing in ISDN .................................. 88Conference .................................................. 31Connection setupautomatic ................................................. 49Connection setup, automatic ................... 49Consultation ................................................ 31Control relays .............................................. 91CSTA ............................................................ 90120

IndexDDetails, fax .................................................. 83Dialingen-bloc ...................................................... 42from the caller list .................................. 43with speed dialing .................................. 47with the dialing aid ................................. 50Dialing aidS0 bus ...................................................... 50Dialing numbersfrom the internal directory .................... 44from the LDAP database ...................... 45using redial .............................................. 29Direct inward system access (DISA) ...... 87Direct station select ............................. 64, 97Directory, internal ....................................... 44DISA ............................................................. 87Discreet calling ........................................... 49Display view forHiPath 4000 environment ................... 116Distributing calls ....................................... 105Do not disturb ............................................. 72Door release ................................................ 41EEditing a dial number ................................. 42Editing dial inputs ....................................... 42Editing the station number ....................... 42En-bloc dialing ............................................. 42Entrance telephone ................................... 40FFax details ................................................... 83ForwardingMSN in CO .............................................. 35multiple subscriber number (MSN) ..... 35Forwarding MSN in CO ............................. 35Free keysprogramming ........................................... 63Function keys ............................................. 15programmed ........................................... 17Functionsactivating/deactivating for another telephone....................................................... 86programming on a key .......................... 63resetting ................................................... 85using from the outside .......................... 87GGeneral information ................................... 10Group call ................................................... 102HHandsfree answerback ............................. 39off .............................................................. 39on .............................................................. 39HiPath 5000"follow me" call forwarding ................. 108group call ............................................... 107hunt group ............................................. 107night answer ......................................... 109opening a door ...................................... 112relays ...................................................... 111ringing group ......................................... 110Hold .............................................................. 54Hotline .......................................................... 49Hotline delayed ........................................... 49Hunt group ................................................ 102IIdle mode ..................................................... 19Important information .................................. 3Incoming calls ............................................. 21Internal directory ........................................ 44IP telephony .............................................. 107Kkey module .................................................. 14Keypad ......................................................... 18Keypad dialing ............................................. 88Keysprogramming ........................................... 63saving incomplete .................................. 63121

IndexLLAN telephony .......................................... 107LDAP telephone database ........................ 45Leaving an advisory message .................. 81LEDtrunk keys ................................................ 94LED displaydirect station selection keys ................ 17function keys .......................................... 17LED messages, understanding . 64, 97, 100Line seizure, automatic ............................. 27Line utilization ............................................. 93Location of the telephone .......................... 3Locking all phones ..................................... 76Locking/unlocking ...................................... 75MMailbox key ................................................. 15Making calls ................................................ 27Making mobile calls ................................... 82Menu key .................................................... 15Messageanswering ................................................ 80deleting/displaying ................................. 79receiving .................................................. 80sending .................................................... 79Microphone ................................................. 26Move function ............................................ 84Move with phone ....................................... 84MULAP conference release ..................... 96MULAP keys, trunk keys .......................... 93Multi-line telephone ................................... 12Multiple subscriber number (MSN)forwarding ............................................... 35NNameplate ................................................... 11Navigation keys .......................................... 16Night answer .............................................. 62Numbersaving ....................................................... 67OOpen listening ............................................ 26Opening a door ........................................... 40with a code .............................................. 40OpenStage 30Tspeakerphone mode functionnotes ..................................................... 24setting the room character ............. 114OpenStage Key Module 15 ...................... 14Operating instructions ................................. 2Operating stepsprogramming on a key .......................... 66Operational elements ................................ 13Outgoing calls ............................................. 21Overload ...................................................... 82PParking a call ............................................... 53Personal identification number ................ 76Phonelocking another ....................................... 76locking/unlocking centrally .................... 76using another like your own ................. 82Phone settings .......................................... 113Pickup (call) ......................................... 38, 104PIN ................................................................ 76for a telephone ....................................... 75Placing a call on holdin the team .............................................. 95Primary line ................................................. 93Private line ................................................... 93Procedureprogramming on keys ............................ 66Product designation ................................... 11Program/Service menu ............................. 22Programmed function keys ...................... 17Programming free keys ............................ 63Project calls ................................................. 71Project code, account code ...................... 71122

IndexRRadio paging equipment (PSE) ................ 92Recall ............................................................ 59Receiving volume ..................................... 113Recording .................................................... 58Redialing a number .................................... 29from the caller list .................................. 43Relays .......................................................... 91Relocate ....................................................... 84Repdial keys ................................................ 28Reserve trunk ............................................. 49Resetting functions ................................... 85Resetting services ..................................... 85Ring transferin an executive/secretary team .......... 101Ringer cutoff ............................................... 72Ringing group, .......................................... 104Room monitor ............................................. 74SSafety precautions ....................................... 2Save PIN ...................................................... 76Second call .................................................. 52accepting ................................................. 51Second layer ............................................... 28Secondary line ............................................ 93Secret busy override ................................. 73Sensors ........................................................ 91Serial number ............................................. 11Shared line .................................................. 93Shift .............................................................. 28Shift key ....................................................... 28Silent monitorno tone ..................................................... 73Single-line telephone ................................. 12Speaker call ................................................. 48Speakerphonenotes ........................................................ 24Speakerphone mode ........................... 24, 25function .............................................. 24, 25information .................................... 3, 11, 24setting the room character ................. 114setting the volume ............................... 114speakerphone distance ........................... 3Special dial tone ......................................... 72Speed-dialingdialing ....................................................... 47saving station speed-dialing ................. 47suffix-dialing ............................................ 47system ..................................................... 47Station numberassigning .................................................. 50correcting ................................................. 42deactivating display ................................ 73suppressing ............................................. 73Station speed-dialing ................................. 47Suffix-dialingautomatic ................................................. 47DTMF tone dialing .................................. 57System speed-dialing ................................ 47System-wide cancellation ......................... 85TTel. data service ......................................... 89Telephonelocking ...................................................... 75locking/unlocking .................................... 75Telephone database LDAP ....................... 45Telephone maintenance ......................... 118Temporary phone ....................................... 82Textanswering ................................................ 80receiving ................................................... 80Text messagedeleting/displaying ................................. 79sending ..................................................... 79Three-party conference ............................. 31Timed reminder .......................................... 77Toggle/connectin the team .............................................. 96Tone dialing ................................................. 57Tone dialing (DTMF dialing) ...................... 57Trace call ...................................................... 74Transfer (call) ........................................ 32, 98after announcement .............................. 59Troubleshooting ........................................ 118Trunk flash ................................................... 60Trunk keys ................................................... 94Trunk, reserving .......................................... 49123

IndexUUCD ............................................................ 105Unanswered calls ...................................... 21User support ............................................... 10VVariable call forwarding ............................. 33Volumekeys .......................................................... 15set ............................................................. 28WWaiting calls ................................................ 82Work time ................................................. 106124

HiPath 3000 Service MenuHiPath 3000 Service MenuIf you click on one of the blue options, you switch to the chapter with the corresponding description or the relevant option in the menu. Please note that not all of the listed options and other optionson your HiPath 3000 system may not be enabled.*7=Use speed dialing?Abb. dial no:Speaker call: e.g. 1234*80=Speaker callPark position:*56=Park a call?Park position:#56=Retrieve call*59=Pickup - directedAnswerProject Code: Project Code:12 Please dial*60=Account code #=Save entry e.g. 12345Previous*65=Show call charges nnn.nn Euro 0.12 Euro*46=Alarm call on Remind at (HHMM): Remind at (HHMM):1230One time onlyDailyPrevious131

HiPath 3000 Service Menu#0=Reset servicesFeatures ResetDTMF dialing:*53=DTMF dialing*51=Trunk flashNo exts in group Internal No: Internal No: Jim Knopf SavedAdd another ext*81=Ringing group on Add ext to group Add ext to group Save entry Display/ClearEnd End Previous End*41=Temporary MSNMSN no.:*508=Temporary PhoneHome Extn. no:*91=Prog. feature key Key content:e.g. number Select feature:Press feature key.Change featureRepdial keyDelete featureSpeed dialKey labelRelease callNext layerClear DisplayProgram another keyCaller listCall forwardingCall forward. no reply132

HiPath 3000 Service MenuLock telephoneDo not disturbAbsence textSilent ringingForwarding - trunkSend message Message to: Text? for: 16:0=Please callback1=Someone is waiting2=Appointment3=Urgent call4=Do not disturb5=FAX waiting6=Gespr.wunsch7=Please come see me8=Please make copies9=Ready to departStore incomplete featPreviousMailboxSet CallbackPhonebookHF answerback on/offCaller ID suppressionWaiting tone offCall waitingEnquiryToggle/ConnectConferenceSpeaker call Call ext: Call ext: 123456Call KeySave entryTrunk group keyPreviousRetrieve lineRelease trunkTemporary MSN MSN no.: MSN no.:16Save entryPreviousTemporary Phone Home Extn. no: Home Extn. no:16Park a callSave entry133

HiPath 3000 Service MenuPickup - directedPickup - groupHeadsetAccount codeShow call chargesView call chargesTimed reminder Remind at (HHMM): Remind at (HHMM):1230One time onlyDailyPreviousMicrophone On/OffDTMF dialingTrunk flashFax detailsMsg. from:2back1Ringing group onHold keyEnquiry internalTrunk keyGeneral Call KeyTel. data service TDS code: TDS code:2Add’l informationSave entryPreviousEndData I/O ServiceUCDView number of callsShift KeyDISA internal DISA Number: DISA Number:2Entry completePreviousEndProcedure key p:123456 p:123456Save entryPreviousEnd134

HiPath 3000 Service MenuAbb. dial no: *0:- *0:e.g. 12345*92=Change Speed Dial Next Next entry Save entryEnd Change entry BackDeleteEndDial Pause*93=Change PIN Lock code:***** New Lock code:***** Re-enter code:***** Lock code savedUCD: Processed by: e.g. 16UCD *401=Log on #401=Log off #401=Not available *402=AvailablePrevious*47=DISA internal DISA Number: DISA Number:nEntry completePreviousEnd*491=Hotel terminalCalls for "Station":Calls for "Station":0x: "Caller" "Caller"More features #82=Caller list Previous 123456789End09:34 todayCalldeleteNextRe-display ListEnd135

HiPath 3000 Service MenuDestinations Call forwarding all to: all to: e.g. 12345 SavedExt. to: Ext. to: e.g. 12345Int. to: Int. to: e.g. 12345*1=Forwarding on 1=all calls 1=all calls Save entry2=external calls only 2=external calls only Previous3=internal calls only3=internal calls onlyEndEndForwarding off#1=Forwarding off?CFNR to: CFNR to: e.g.1234 CFNR onSave entry*495=CFNR on CFNR on PreviousCFNR to: e.g.1234CFNR off#495=CFNR offdeleteEnd*66=Lock telephone Code:**** Telephone locked#66=Unlock telephoneCode:****DND on*97=DND onDND off136

HiPath 3000 Service Menu#97=DND offText:Out to lunch*69=Absence text on 0=Will return at: Save entry1=On vacation until:Previous2=I am out until:3=Out all day4=Out to lunch5=Not available6=Home phone:7=Contact8=Avail at:9=Am in room:Enter message textEndSilent ringing onSilent ringing*98=Silent ringing onSilent ring. off#98=Silent ring. off*68=Send Message Message to: Msg. for XXXXX: Text_Text_Text Sent to XXXXXX0=Please callbackSend1=Someone is waiting2=Appointment3=Urgent call4=Do not disturb5=FAX waiting6=Call reqrd.7=Please come see me8=Please make copies9=Ready to departStore incomplete featPreviousEnd137

HiPath 3000 Service MenuPrevious#68=View sent message Message to: XXXX Text_Text_TextText Time/date sent at:hh:mm todaydelete delete deleteNext Next NextEnd Previous PreviousEnd#58=View callbacks?*96=HF answerback onHF answerback on#96=HF answerback offHF answerback off*86=Suppress call IDCall ID suppressed#86=Restore caller IDCall ID restored*87=Waiting tone offWaiting tone off#87=Waiting tone onWaiting tone on138

HiPath 3000 Service Menu*55=Call waiting?*57=Pickup - group?*0=Ret. to held call?*2=Toggle/Connect*52=Mute onMute onMute off#52=Mute offMute onMute offSelect language*48= Select language GermanUS EnglishFrenchEnglishSpanishItalianDutchPortugueseFinnishCzechDanishSwedishNorwegianTurkishPolishHungarianRussian139

HiPath 3000 Service MenuGreekSlovenianCroatianEstonianlettischLithuanianChineseSlovakFurther languagesEndCatalanGerman(2)English(2)RomanianBulgarianMacedonianSerbian-CyrillicSerbian-LatinFurther languagesEndNumber 19*940=Phone test"Test process"CFSS to: CFSS to: 12345*9411=CFSS on End Save entryPrevious#9411=CFSS offCFSS to: 12345deleteEnd*994=Service callCallback index:Previous?140

Communication for the open mindedSiemens Enterprise Communicationswww.siemens.com/openCopyright © Siemens EnterpriseCommunications GmbH & Co. KGHofmannstr. 5180200 MünchenDeutschlandSiemens EnterpriseCommunications GmbH & Co. KGis a Trademark Licensee of Siemens AGReference No:A31003-S2000-U143-3-7619The information provided in this documentcontains merely general descriptions or characteristicsof performance which in case ofactual use do not always apply as describedor which may change as a result of furtherdevelopment of the products.An obligation to provide the respective characteristicsshall only exist if expressly agreedin the terms of contract. Availability andtechnical specifications are subject tochange without notice. OpenScape,OpenStage and HiPath are registered trademarksof Siemens EnterpriseCommunications GmbH & Co. KG.All other company, brand, product and servicenames are trademarks or registeredtrademarks of their respective holders.