Installation and Maintenance Guide, HiPath ProCenter Agile

*1PA31003-S2265-S100-1-7620*1P A31003-S2265-S100-1-7620The information provided in this document contains merely general descriptions orcharacteristics of performance which in case of actual use do not always apply asdescribed or which may change as a result of further development of the products.An obligation to provide the respective characteristics shall only exist if expresslyagreed in the terms of contract. The trademarks used are owned by Siemens AG ortheir respective owners.© Siemens AG 2005 ● Siemens Communications,Hofmannstraße 51, D-81359 München, GermanyReference No.: A31003-S2265-S100-1-7620Subject to availability. Right of modification reserved.

HPPCAInstallTOC.fmContentNur für den internen Gebrauch6 Maintaining the HiPath ProCenter system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16.1 Backing up the HiPath ProCenter database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16.1.1 Scheduling database backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16.1.2 Backing up the HiPath ProCenter database to a tape drive. . . . . . . . . . . . . . . . . . 6-26.1.3 Backing up the HiPath ProCenter database to a local drive. . . . . . . . . . . . . . . . . . 6-36.2 Scheduling and applying patches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-46.2.1 Creating a control file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-46.2.2 Uploading a patch file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-56.2.3 Transferring a patch file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-56.2.4 Verifying patch activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-66.2.5 Applying a patch manually on a server machine . . . . . . . . . . . . . . . . . . . . . . . . . . 6-66.2.6 Applying a patch manually on a client machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-76.2.7 Undoing a patch on a server machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-76.2.8 Undoing a patch on a client machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-86.2.9 Troubleshooting AutoPA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-86.2.10 Known Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Z-1A31003-S2265-S100-1-7620, May 20050-2 HiPath ProCenter Agile, Version 6.5, Installation and Maintenance Guide

Nur für den internen Gebrauchmisabout.fmAbout this guideWho should use this guide1 About this guideThis guide provides detailed instructions on how to install the HiPath ProCenter software onboth server and client machines, and describes how to perform ongoing maintenance of theHiPath ProCenter system.1.1 Who should use this guideThis guide is intended for install technicians or anyone else in the organization who isresponsible for installing and configuring the HiPath ProCenter software.1.2 How to use this guideThis guide contains the following chapters and appendixes, as well as an index:Chapter 1, “About this guide” describes the intended audience and the formatting conventions,and provides a brief description of the other guides in the HiPath ProCenter documentation set.Chapter 2, “Upgrading to the HiPath ProCenter 6.5 release” provides detailed instructions onhow to upgrade existing HiPath ProCenter server and client software to the HiPath ProCenter6.5 release.Chapter 3, “Preparing to install HiPath ProCenter on a server machine” describes the hardwareand software requirements for installing the HiPath ProCenter software on a server machine,and provides guidelines for planning the installation.Chapter 4, “Installing HiPath ProCenter on a server machine” provides detailed instructions onhow to install the HiPath ProCenter software on a server machine.Chapter 5, “Installing HiPath ProCenter on a client machine” provides detailed instructions onhow to install HiPath ProCenter software on a client machine.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 1-1

Nur für den internen Gebrauchmisabout.fmAbout this guideFormatting conventions1.4 Formatting conventionsThe following formatting conventions are used in this guide:BoldThis font identifies HiPath ProCenter components, window and dialog box titles, and itemnames.ItalicsThis font identifies references to related documentation.Monospace FontThis font distinguishes text that you should type, or that the computer displays in a message.I>Notes identify information that is useful but not essential, such as tips or alternativemethods for performing a task.7Warnings identify information that is essential. Ignoring a warning can adverselyaffect the operation of the application.1.5 Documentation feedbackTo report an issue with this document, call your next level of support:●●Siemens employees should call the Interactive Customer Engagement Team (i-CET).Customers should call the Siemens Customer Support Center.When you call, be sure to include the following information. This will help identify whichdocument you are having issues with.●●Title: Installation and Maintenance GuideOrder Number: A31003-S2265-S100-1-7620A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 1-3

misabout.fmAbout this guideDocumentation feedbackNur für den internen GebrauchA31003-S2265-S100-1-7620, May 20051-4 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisupgrade.fmUpgrading to the HiPath ProCenter 6.5 releaseUpgrading HiPath ProCenter on a main server machine2 Upgrading to the HiPath ProCenter 6.5 releaseThis chapter provides detailed instructions on how to upgrade existing HiPath ProCenter serverand client software to the HiPath ProCenter 6.5 release.2.1 Upgrading HiPath ProCenter on a main server machineThis section provides detailed instructions on how to upgrade existing HiPath ProCentersoftware on a main server machine.7It is strongly recommended that you back up the existing database before performingan upgrade. Failure to do so may result in the loss of data. For detailed instructions,see Section 6.1, “Backing up the HiPath ProCenter database”, on page 6-1.2.1.1 Upgrading from the HiPath ProCenter 6.0 SMR A releaseThere are two methods by which you can upgrade from the HiPath ProCenter 6.0 SMR Arelease to the HiPath ProCenter 6.5 release.●●Machine-to-machine upgrade - Use this method if you intend to install the HiPathProCenter 6.5 server software on a different machine and want to retain the existing data.In-place upgrade - Use this method if you intend to install the HiPath ProCenter 6.5 serversoftware on the same machine where the data currently resides.>If you are currently using the HiPath ProCenter 6.0 release, you must first upgradeto the 6.0 SMR A release and then follow the instructions in this section.2.1.1.1 Performing a machine-to-machine upgradeTo perform a machine-to-machine upgrade from the 6.0 SMR A release and still retain theexisting data, you must back up and export the existing database and perform a new installationof the HiPath ProCenter 6.5 server software on a new Windows Server 2003 machine.This procedure describes how to export the existing data to text files so they can be importedinto a database on the new server machine during the installation process.To perform a machine-to-machine upgrade:1. Log on to the existing 6.0 SMR A server machine under the Informix account.2. Stop the HiPath ProCenter service on the 6.0 SMR A server machine. Please wait for theservice to completely shut down before proceeding.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 2-1

misupgrade.fmUpgrading to the HiPath ProCenter 6.5 releaseUpgrading HiPath ProCenter on a main server machineNur für den internen Gebrauch3. Insert the HiPath ProCenter 6.5 CD1 into the CD-ROM drive and copy the following filesfrom the CD to the 6.0 SMR A server machine:x:\utilities\database\hppcexport.cmdx:\utilities\database\tinecs.exewhere x is the CD-ROM drive letter.4. On the Start menu, point to Programs, then Informix Dynamic Server 9.40, and thenclick ol_servername, where servername is the name of the HiPath ProCenter servermachine.5. Proceed to the folder where you copied the hppcexport file, and then type the following onthe command line:hppcexport[d] {}where d specifies you are exporting the data to disk (optional) and specifies thepath to the folder where you want to export the data.6. Press ENTER.7. Copy the folder containing the backed up data to a safe location on the network.8. Perform a new installation of the HiPath ProCenter 6.5 server software on a new WindowsServer 2003 machine.>For instructions on how to perform a new installation of the HiPath ProCenter 6.5server software, see Chapter 3, “Preparing to install HiPath ProCenter on a servermachine” and Chapter 4, “Installing HiPath ProCenter on a server machine”.2.1.1.2 Performing an in-place upgradeWhen performing an in-place upgrade from the 6.0 SMR A release on the same machine, theHiPath ProCenter 6.5 Server Setup Program automatically detects the previous version of thesoftware and prompts you to upgrade.To perform an in-place upgrade:1. Log on to the computer as an Administrator. Only users with administrative rights canupgrade the HiPath ProCenter software.2. Stop the HiPath ProCenter and HiPath ProCenter AutoPA services. Please wait for theservices to completely shut down.3. Insert the HiPath ProCenter 6.5 CD1 into the CD-ROM drive.4. On the Start menu, click Run, then type:x:\HiPath ProCenter Server\setup.exeA31003-S2265-S100-1-7620, May 20052-2 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisupgrade.fmUpgrading to the HiPath ProCenter 6.5 releaseUpgrading HiPath ProCenter on an auxiliary server machinewhere x is the CD-ROM drive letter, and then click OK.5. Select a language for the installation, and then click OK.6. When the system informs you that you are about to upgrade the HiPath ProCenter softwareon the server machine, click Yes.7. To activate the HiPath ProCenter features immediately, specify the name of the license file,and then click Next.The HiPath ProCenter Features panel appears displaying the features you are about toactivate. To activate the features, click Next.>To activate the HiPath ProCenter features later using the Manager application,click Configure Later, and then click Next.8. To begin the HiPath ProCenter upgrade process, click Install. The upgrade process maytake approximately one hour to complete.9. When the upgrade process is complete, click Finish.10. When prompted to restart the computer, click Yes.2.2 Upgrading HiPath ProCenter on an auxiliary server machineThis section provides detailed instructions on how to upgrade existing HiPath ProCentersoftware on an auxiliary real-time server machine.>If you are currently using an earlier version of RésuméRouting or HiPath ProCenter(versions 4.0 to 5.1 SMR B), you must first upgrade to version 5.1 SMR C and thenfollow the instructions in this section.2.2.1 Upgrading from the HiPath ProCenter 6.0 SMR A releaseWhen upgrading from the 6.0 SMR A release, the HiPath ProCenter 6.5 Server Setup Programautomatically detects the previous version of the software and prompts you to upgrade.To upgrade from the HiPath ProCenter 6.0 SMR A release:1. Log on to the computer as an Administrator. Only users with administrative rights canupgrade the HiPath ProCenter software.2. Insert the HiPath ProCenter 6.5 CD1 into the CD-ROM drive.3. On the Start menu, click Run, then type:x:\HiPath ProCenter Client\setup.exeA31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 2-3

misupgrade.fmUpgrading to the HiPath ProCenter 6.5 releaseUpgrading HiPath ProCenter on a client machineNur für den internen Gebrauchwhere x is the CD-ROM drive letter, and then click OK.4. Select a language for the installation, and then click OK.5. When the system informs you that you are about to upgrade the HiPath ProCenter softwareon the client machine, click Yes. This launches the HiPath ProCenter 6.5 Server SetupProgram, which will guide you through the rest of the installation.6. Click Next. The Setup program upgrades the HiPath ProCenter software on the servermachine.7. When the upgrade process is complete, click Finish.2.3 Upgrading HiPath ProCenter on a client machineThis section provides detailed instructions on how to upgrade existing HiPath ProCentersoftware on a client machine.2.3.1 Upgrading from the HiPath ProCenter 6.0 or 6.0 SMR A releaseWhen upgrading from the HiPath ProCenter 6.0 or 6.0 SMR A release, the HiPath ProCenter6.5 Client Setup Program automatically detects the previous version of the software andprompts you to upgrade.To upgrade from the HiPath ProCenter 6.0 or 6.0 SMR A release:1. Log on to the computer as an Administrator. Only users with administrative rights canupgrade the HiPath ProCenter software.2. Insert the HiPath ProCenter 6.5 CD1 into the CD-ROM drive.3. On the Start menu, click Run, then type:x:\HiPath ProCenter Client\setup.exewhere x is the CD-ROM drive letter, and then click OK.4. Select a language for the installation, and then click OK.5. When the system informs you that you are about to upgrade the HiPath ProCenter softwareon the client machine, click Yes. This launches the HiPath ProCenter 6.5 Client SetupProgram, which will guide you through the rest of the installation.6. Click Next. The Setup program upgrades the HiPath ProCenter software on the clientmachine.7. When the upgrade process is complete, click Finish.A31003-S2265-S100-1-7620, May 20052-4 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

mispreserver.fmNur für den internen Gebrauch Preparing to install HiPath ProCenter on a server machineSystem requirements3 Preparing to install HiPath ProCenter on a servermachineThis chapter describes the hardware and software requirements for installing the HiPathProCenter software on a server machine, and provides guidelines for planning the installation.>For detailed instructions on how to install and configure third-party hardware thatintegrates with the HiPath ProCenter software, see the Hardware Integration Guide.3.1 System requirementsThe minimum system requirements for installing HiPath ProCenter software on a servermachine are as follows:Requirement Main Server Auxiliary Real-Time ServerProcessor Pentium 4 processor at 2.4 GHz Pentium 4 processor at 1.7 GHzOperating System Windows Server 2003, StandardEditionWindows Server 2003, StandardEditionMemory 1 GB SDRAM 512 MB RAMHard Drive 40 GB IDE hard drive (60 GB 10 GB IDE hard driverecommended)CD-ROM Drive 16x CD-ROM drive 16x CD-ROM driveDisplay SettingsNetwork Interface1024 x 768 or higher-resolutionmonitor with high color (16 bit)10/100 Mbps Ethernet (10 Mbpsonly supported if there are no ClientDesktops)Modem 56K modem for service N/ATable 3-1>1024 x 768 or higher-resolutionmonitor with high color (16 bit)100 Mbps EthernetSystem requirements for HiPath ProCenter server softwareIf you are using a high capacity system, you require a Dual Pentium 4 processor at2.4 GHz with 2 GB SDRAM, and a 60 GB IDE hard drive (80 GB recommended).A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 3-1

mispreserver.fmPreparing to install HiPath ProCenter on a server machineInstallation checklistNur für den internen Gebrauch3.2 Installation checklistBefore you begin, verify that you have each of the items in the following checklist:Hardware requirements1.44 MB floppy disk drive (optional)56K modem for pager notifications (optional)Dialogic D/41 JCT-LS four-port analog board (Hicom 300 E only)Network adapter card for Local LANNetwork interface card for Switch LAN (Hicom 300 E and HiPath 4000 only)Software requirementsWindows Server 2003, Standard Edition CD-ROMHiPath ProCenter 6.5 CD1HiPath ProCenter 6.5 CD2HiPath ProCenter license filepcAnywhere V11.5Table 3-2 Installation checklistVerificationVerification7When installing the network cards, always install the network adapter card for theLocal LAN prior to installing the network interface card for the Switch LAN.3.3 Installing and Configuring the Windows Operating SystemBefore installing the HiPath ProCenter server software, you must first install and configure theWindows operating system on the server machine.>Although multiple partitions are supported, it is recommended that you format theserver machine with only one partition on the C: drive.During the Windows installation and configuration process:●●Ensure that disk partitions are formatted as NTFS file systems.Ensure that the name of the server machine begins with a letter, contains only letters,numbers, or the underscore character, and does not exceed 12 characters.7To prevent conflicts with the default user names that are created during theHiPath ProCenter installation process, you must not use hppc or informix asthe server machine name.A31003-S2265-S100-1-7620, May 20053-2 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmispreserver.fmPreparing to install HiPath ProCenter on a server machineInstalling and configuring a modem●●●●●●●Ensure that a user name and organization are specified during the installation process.If supported by the processor(s) on the server machine, ensure that Hyper-Threading isdisabled.Ensure that Internet Information Services (IIS) is not installed.Ensure that Simple Network Management Protocol is installed.Ensure that Simple TCP/IP Services is installed.Ensure that the Maximize data throughput for network applications option is selected.Ensure that you configure at least one DNS Server, and that the server machine is includedas a member of the Windows domain.>For detailed instructions on how to install the Windows operating system, see theWindows documentation.3.4 Installing and configuring a modemPrior to installing and configuring the modem, you must do the following●●Ensure that two modems are attached to the serial ports, and that they are powered fromthe same uninterruptible power supply that is attached to the computer.If you are using the INSYS ONBIT INS 56K PLUS modem (this is the standard modem forthe International Market), insert the HiPath ProCenter 6.5 CD1 into the CD-ROM drive andselect the MDMYPK56.INF file from the following folder:\Utilities\Modem>For detailed instructions on how to install and configure a modem, see the Windowsdocumentation.3.5 Installing the pcAnywhere Remote Connectivity SoftwareIf you require remote access to a HiPath ProCenter server, you must install the pcAnywhereV11.5 software.7Siemens is not responsible for any issues that may occur if you install any otherversion of pcAnywhere. For detailed instructions on how to install the PcAnywheresoftware, see the pcAnywhere documentation.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 3-3

mispreserver.fmPreparing to install HiPath ProCenter on a server machineInstalling the Dialogic system software (Hicom 300 E only)Nur für den internen Gebrauch3.6 Installing the Dialogic system software (Hicom 300 E only)If you are connecting to a Hicom 300 E switch, you must install and configure the Dialogicsystem software.>To install the Dialogic system:1. Insert the HiPath ProCenter CD2 into the CD-ROM drive.2. On the Start menu, click Run, then type:x:\Dialogic\setupwhere x is the CD-ROM drive letter, and then click OK. This launches the Dialogic SystemSetup Program, which will guide you through the rest of the installation.3. Click Next. The Customer Information panel appears.4. Type your name and the name of your organization in the provided fields, and then clickNext. The Choose Destination Location panel appears.5. Accept the default destination folder, and then click Next. The Select Components panelappears.6. Select the Core Runtime Package option, and then click Next.7. When the system informs you that third party software will be installed and prompts you tocontinue with the installation, click Yes.8. Accept Intel Dialogic System Release 6.0 PCI as the default name for the program folder,and then click Next. The Start Copying Files panel appears.9. Review the list of components you have selected to install, and then click Next to begincopying the files.10. When the Setup Complete panel appears, select the No, I will restart my computer lateroption, and then click Finish.11. Shut down the computer to install and configure the Dialogic board.>This procedure assumes you have uninstalled any previous versions of the Dialogicsystem software and have not installed the Dialogic board.For detailed instructions on how to install and configure the Dialogic board, seeSection 3.7, “Installing a Dialogic four-port analog board (Hicom 300 E only)”, onpage 3-5.A31003-S2265-S100-1-7620, May 20053-4 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmispreserver.fmPreparing to install HiPath ProCenter on a server machineInstalling a Dialogic four-port analog board (Hicom 300 E only)3.7 Installing a Dialogic four-port analog board (Hicom 300 E only)If you are connecting to a Hicom 300 E switch, you must install and configure a Dialogic fourportanalog board to be used as the heartbeat card for the switch.7You must install the Dialogic system software before installing the Dialogic four-portanalog board. For detailed instructions, see Section 3.6, “Installing the Dialogicsystem software (Hicom 300 E only)”, on page 3-4.To install the Dialogic four-port analog board:1. Set the board ID to one.2. Insert the Dialogic board into an available PCI slot.>3. Using ports 1 and 2, connect the Dialogic board to the assigned analog board in the switch.4. Restart the computer.For detailed instructions on how to install the board in the server machine, seethe Dialogic installation instructions included with the analog board.5. When the computer restarts and the Found New Hardware Wizard appears, click Cancel.6. On the Start menu, point to Programs, then Intel Dialogic System Software, and thenclick Configuration Manager – DCM. The Intel Dialogic Configuration Managerwindow appears.7. On the Service menu, point to Startup Mode, and then click Automatic.8. On the Service menu, click Start Service.9. On the File menu, click Exit.10. Open the Services window.11. In the right pane of the Services window, double-click ProCenter. The ProCenterProperties dialog box appears.12. In the Startup type list, select the Automatic option, and then click OK.13. On the Action menu, click Start.14. Close the Services window.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 3-5

mispreserver.fmPreparing to install HiPath ProCenter on a server machineInstalling a Dialogic four-port analog board (Hicom 300 E only)Nur für den internen GebrauchA31003-S2265-S100-1-7620, May 20053-6 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machine4 Installing HiPath ProCenter on a server machineThis chapter provides detailed instructions on how to install the HiPath ProCenter software ona server machine.>Before proceeding, ensure that you have installed and configured all of theprerequisite hardware and software, as described in Chapter 3, “Preparing to installHiPath ProCenter on a server machine”.4.1 Installing HiPath ProCenter on a main server machineThis section provides detailed instructions on how to install the HiPath ProCenter serversoftware on a main server machine.4.1.1 Installation worksheetUse the following worksheet to record all the relevant information you will need to successfullyinstall the HiPath ProCenter server software on a main server machine.>It is recommended that you print a copy of this worksheet and have it available duringthe installation of the HiPath ProCenter server software.Installation RequirementCustomer InformationHiPath ProCenter ServiceInformationInformationUser name: __________________Organization: __________________Note: This is the name of the user and organization licensed touse the HiPath ProCenter software.HiPath ProCenter user name: hppcHiPath ProCenter password: __________________Note: This is the account that HiPath ProCenter will use to startand stop the HiPath ProCenter servers.Informix Service Information Informix user name: informixInformix password: __________________Note: This is the account that HiPath ProCenter will use tocommunicate with the Informix database.Table 4-1Installation worksheetA31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-1

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machineNur für den internen GebrauchInstallation RequirementHicom 300 E InformationHiPath 3000/5000InformationCAP Fault ManagementInformation (optional)Dialing PropertiesInformationTime Server InformationInformationACD number: __________________ACD group number: __________________Route Control Group number: __________________RSM server name ____________________Trap destination: __________________Note: This is the IP address or host name of the machine towhich you want to send trap notifications.Current location: __________________Country code: __________________Area code: __________________Local access code: __________________Note: This information is required to use the assisted dialingfeature in the Client Desktop application.Time server name: __________________Table 4-1Installation worksheetNote: This information is only required if the time service is notalready configured.4.1.2 Installing HiPath ProCenter on a main server machineFollow the instructions in this section to install the HiPath ProCenter server software on a mainserver machine.7Before installing HiPath ProCenter server software on a main server machine,ensure that you have properly configured the IP address of the server machine.To install HiPath ProCenter software on a main server machine:1. Log on to the computer as an Administrator. Only users with administrative rights caninstall HiPath ProCenter software.2. Insert the HiPath ProCenter 6.5 CD1 into the CD-ROM drive.3. On the Start menu, click Run, then type:x:\HiPath ProCenter Server\setup.exewhere x is the CD-ROM drive letter, and then click OK.A31003-S2265-S100-1-7620, May 20054-2 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machine4. Select a language for the installation, and then click OK. This launches the HiPathProCenter 6.5 Server Setup Program, which will guide you through the rest of theinstallation.5. Select Main Server, and then click Next. The Setup program performs a system check toensure that the computer meets the minimum requirements to install the HiPath ProCenterserver software.>If the computer fails to meet one of the requirements, you will be unable to installthe HiPath ProCenter server software.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-3

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machineNur für den internen Gebrauch6. After you have read the license agreement, click I accept the terms in the licenseagreement, and then click Next.>If you do not accept the terms of the license agreement, you will be unable toinstall the HiPath ProCenter server software.7. Type the name of the user and the organization licensed to use this product, and then clickNext.A31003-S2265-S100-1-7620, May 20054-4 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machine8. Select one of the following setup options, and then click Next:●Typical – Select this option to install all the HiPath ProCenter server components to adefault location on the computer. This is the recommended option.>By default, the server software will be installed on drive C. If drive D exists, andsufficient disk space is available, the Reporting Database will be installed there.●Custom – Select this option to choose the location where each HiPath ProCenterserver component is installed. This option is for advanced users only.7It is strongly recommended that you do not change the default location of theHiPath ProCenter software unless advised to do so by Siemens personnel.9. Type the password for the account that will be created for the HiPath ProCenter service,and then click Next. This service is used to start and stop the HiPath ProCenter servers.>It is strongly recommended that you specify a password that meets the securityrequirements of your organization. For more information, contact your systemadministrator.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-5

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machineNur für den internen Gebrauch10. Type the password for the account that will be created for the Informix service, and thenclick Next. This account is used by HiPath ProCenter to communicate with the Informixdatabase.>It is strongly recommended that you specify a password that meets the securityrequirements of your organization. For more information, contact your systemadministrator.11. Select the type of switch to which HiPath ProCenter will be connecting, and then click Next.A31003-S2265-S100-1-7620, May 20054-6 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machine>If you selected the Hicom 300 or HiPath 4000 switch, you can verify theconnection to the switch by clicking Test.12. Depending on the switch you have selected, do one of the following:●If you selected the Hicom 300 E CS V6.6 switch, type the ACD number, ACD groupnumber, and Route Control Group number you want to use for the switch heartbeatsettings, and then click Next.●If you selected the HiPath 3000 V4.0, HiPath 3000 V5.0, or HiPath 5000 V4.0 switch,type the host name of the server machine on which the HiPath 5000 Real-TimeServices Manager (RSM) resides, and then click Next.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-7

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machineNur für den internen Gebrauch●If you selected the HiPath 4000 V1.0, HiPath 4000 V2.0, HiPath DX 7.1, or HiPathDX V8.0 switch, proceed to the next step.13. To use the assisted dialing feature in the Client Desktop application, click Configure.Specify the dialing rules for the location, and then click Next.>For detailed instructions on how to configure the TAPI dialing rules for thelocation, see the Windows documentation.A31003-S2265-S100-1-7620, May 20054-8 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machine14. Type the IP address or host name of the machine to which you want to send trapnotifications, and then click Next.15. Specify the language used for the HiPath ProCenter servers, and then click Next.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-9

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machineNur für den internen Gebrauch16. To ensure that the HiPath ProCenter server machine receives time updates from a centrallocation, type the name of the Authoritative Time Server to which you want to connect, andthen click Update. When the time service has been successfully updated, click OK, andthen click Next.>The Time Server Configuration panel will only appear if the time service is notalready configured.17. Select one of the following installation options, and then click Next:A31003-S2265-S100-1-7620, May 20054-10 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machine●●New Installation – Select this option if you are performing a new HiPath ProCenterinstallation.New Installation with data import – Select this option if you are performing a newHiPath ProCenter installation and need to import data from a previous release.>If you select the data import option, you must browse to the folder containing thedata that was previously exported using the hppcexport utility. For detailedinstructions, see Chapter 2, “Upgrading to the HiPath ProCenter 6.5 release”.18. To activate the HiPath ProCenter features immediately, specify the name of the license file,and then click Next.The HiPath ProCenter Features panel appears displaying the features you are about toactivate. To activate the features, click Next.>To activate the HiPath ProCenter features later using the Manager application,click Configure Later, and then click Next.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-11

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machineNur für den internen Gebrauch19. To begin the HiPath ProCenter server installation, click Install. The installation processmay take approximately one hour to complete.20. When the installation process is complete, click Finish.21. When prompted to restart the computer, click Yes.A31003-S2265-S100-1-7620, May 20054-12 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on a main server machine4.1.3 Installing a private SSL certificate (Web callback only)To set up a secure (SSL) connection to use the Web callback feature, you must do the following:●●●Install a private certificate on the HiPath ProCenter server machine.Install a public certificate on the corporate web server machine. For detailed instructions,see the Hardware Integration Guide.Enable SSL security for the Web connection. For detailed instructions, see the Managerdocumentation.>To install a private SSL certificate on the HiPath ProCenter server machine:1. Log on to the server machine under the hppc user account.2. On the Start menu, point to Control Panel, and then click Internet Options.3. Click the Content tab.4. Click Certificates.5. Click the Personal tab, and then click Import. The Certificate Import Wizard appears,which will guide you through the importing of a private certificate.>You can create your own private and public certificates or purchase them from acertificate vendor, such as VeriSign.Ensure that you can start the Web Collaboration Server without SSL securityenabled before you enable SSL security using the Manager application.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-13

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on an auxiliary server machineNur für den internen Gebrauch4.1.4 Assigning remote user access to the ShareData folderTo save a design database to a production database from a remote machine, users require fullread/write access to the ShareData folder.To assign remote user access to the ShareData folder:1. Using Windows Explorer, locate the ShareData folder on the main server machine.2. Right-click the ShareData folder, and then click Sharing and Security on the shortcutmenu.3. On the Sharing tab, click Permissions.4. Click Add. The Select Users, Computers, or Groups dialog box appears.5. Click Locations. When the Enter Network Password window appears, click Cancel. Inthe Locations window, select the domain to which the user belongs, and then click OK.6. In the Enter the object name to select box, specify the user or users to which you wantto assign full read/write access to the ShareData folder, and then click OK.7. In the Permissions for ShareData dialog box, ensure that Full Control is selected foreach of the users you have added, and then click OK.8. Click OK to close the ShareData Properties dialog box.4.2 Installing HiPath ProCenter on an auxiliary server machineIf the contact center requires a second server machine to accommodate additional users, youmust install the HiPath ProCenter server software on an auxiliary real-time server machine.4.2.1 Installation worksheetUse the following worksheet to record all the relevant information you will need to successfullyinstall the HiPath ProCenter server software on an auxiliary real-time server machine.>It is strongly recommended that you print a copy of this worksheet and have itavailable during the installation of the HiPath ProCenter server software.Installation RequirementInformationHiPath ProCenter Service Information HiPath ProCenter user name: hppcHiPath ProCenter password: __________________Table 4-2Installation worksheetA31003-S2265-S100-1-7620, May 20054-14 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on an auxiliary server machineInstallation RequirementHiPath ProCenter Server InformationTable 4-2 Installation worksheetInformationMachine name: __________________Port number: __________________4.2.2 Installing HiPath ProCenter on an auxiliary server machineFollow the instructions in this section to install the HiPath ProCenter server software on anauxiliary real-time server machine.>The auxiliary real-time server machine must reside on the same LAN segment asthe client machines that it supports. The LAN segment for the auxiliary real-timeserver machine should be different from the LAN segment used for the main HiPathProCenter server machine.To install HiPath ProCenter software on an auxiliary real-time server machine:1. Log on to the computer as an Administrator. Only users with administrative rights caninstall HiPath ProCenter software.2. Insert the HiPath ProCenter 6.5 CD1 into the CD-ROM drive.3. On the Start menu, click Run, then type:x:\HiPath ProCenter Server\setup.exewhere x is the CD-ROM drive letter, and then click OK.4. Select a language for the installation, and then click OK. This launches the HiPathProCenter 6.5 Server Setup Program, which will guide you through the rest of theinstallation.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-15

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on an auxiliary server machineNur für den internen Gebrauch5. Select Auxiliary Real-Time Server, and then click Next. The Setup program performs asystem check to ensure that the computer meets the minimum requirements to install theHiPath ProCenter server software.>If the computer fails to meet one of the requirements, you will be unable to installthe HiPath ProCenter server software.6. After you have read the license agreement, click I accept the terms in the licenseagreement, and then click Next.A31003-S2265-S100-1-7620, May 20054-16 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on an auxiliary server machine>If you do not accept the terms of the license agreement, you will be unable toinstall the HiPath ProCenter server software.7. Type the name of the user and the organization licensed to use this product, and then clickNext.8. Specify the location where you want to install the HiPath ProCenter server software, andthen click Next.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-17

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on an auxiliary server machineNur für den internen Gebrauch7It is strongly recommended that you do not change the default location of theHiPath ProCenter software unless advised to do so by Siemens personnel.9. Type the password for the account that will be created for the HiPath ProCenter service,and then click Next. This service is used to start and stop the HiPath ProCenter servers.>It is strongly recommended that you specify a password that meets the securityrequirements of your organization. For more information, contact your systemadministrator.A31003-S2265-S100-1-7620, May 20054-18 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on an auxiliary server machine10. Type the machine name and port number of the HiPath ProCenter server machine to whichyou want to connect, and then click Next.11. Specify the language used for the HiPath ProCenter servers, and then click Next.12. To begin the HiPath ProCenter server installation, click Install.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-19

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on an auxiliary server machineNur für den internen Gebrauch13. When the installation process is complete, click Finish.14. When prompted to restart the computer, click Yes.4.2.3 Configuring the Automatic Patch (AutoPA) Service>To schedule and apply patches to an auxiliary real-time server machine, you must configure theAutoPA service.>This section is only applicable if you are installing HiPath ProCenter software on anauxiliary real-time server machine. If this is the case, you must configure the AutoPAService on all machines running HiPath ProCenter server software.Ensure that the account you use to log on to the AutoPA service is a member of theAdministrators group so that you have full control over the local computer. If thisaccount does not already exist, you must create the account on the domain on whichall computers are members. You must then add the new domain account to the LocalAdministrators group on each computer running AutoPA, and assign AutoPA to rununder that domain account as a service.To configure the AutoPA service:1. Open the Local Security Settings window.2. In the left pane of the Local Security Settings window, double-click Security Settings,then Local Policies, and then User Rights Assignment.A31003-S2265-S100-1-7620, May 20054-20 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on an auxiliary server machine3. In the Policy list, double-click Log on as a service. The Log on as a service Propertiesdialog box appears.4. Click Add User or Group. The Select Users, Computers, or Groups dialog box appears.5. Click Locations. When the Enter Network Password windows appears, click Cancel. Inthe Locations window, select the local computer name, and then click OK.6. In the Enter the enter object name to select box, type Administrators, and then clickOK twice to close the open dialog boxes.7. Close the Local Security Settings window.8. Open the Services window.9. In the right pane of the Services window, double-click HiPath ProCenter AutoPA. TheHiPath ProCenter AutoPA Properties dialog box appears.10. To assign a log on account to the AutoPA service, click the Log On tab, and then select theThis account option.11. Click Browse.12. Click Locations. When the Enter Network Password windows appears, click Cancel. Inthe Locations window, select the local computer name for workgroups or the domainname if the computer is a member of a domain, and then click OK.13. In the Enter the enter object name to select box, type the name of the account whoserights and permissions you want AutoPA to use, and then click OK.14. Type the password in the provided fields, and then click OK.15. Close the Services window.>>If the computer is a member of a workgroup, the account name and passwordyou specify must be the same on every computer participating in the workgroup.To disable the AutoPA service, double-click HiPath ProCenter AutoPA in theServices window, select Disabled in the Startup type box, and then click OK.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 4-21

misserver.fmInstalling HiPath ProCenter on a server machineInstalling HiPath ProCenter on an auxiliary server machineNur für den internen GebrauchA31003-S2265-S100-1-7620, May 20054-22 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisclient.fmInstalling HiPath ProCenter on a client machineSystem requirements5 Installing HiPath ProCenter on a client machineThis chapter provides detailed instructions on how to install HiPath ProCenter software on aclient machine. Use the guidelines in this chapter to ensure a successful installation.The procedures in this chapter describe how to install and upgrade the HiPath ProCenter clientsoftware from the CD-ROM. However, you can also install and upgrade the client software fromthe NetSetup folder that was created as part of the server installation.●●To install or upgrade the Client Desktop application silently without having to interact withthe Setup program, run Tinslnt.exe from the NetSetup folder.To install or upgrade the Client Desktop, Manager, or IT Monitor applications, remotely froma network drive without using the CD-ROM, run setup.exe from the NetSetup folder.5.1 System requirementsThe minimum system requirements for installing HiPath ProCenter software on a clientmachine are as follows:Requirement Client Desktop Machine Manager MachineProcessor Pentium III processor at 300 MHz Pentium III processor at 400 MHzOperating System ● Windows XP Professional withService Pack 2 or later● Windows XP Professional withService Pack 2 or later● Windows 2000 Professionalwith Service Pack 4 or later● Windows 2000 Professionalwith Service Pack 4 or laterMemory 128 MB RAM 256 MB RAMHard Drive 25 MB of available disk space 60 MB of available disk spaceCD-ROM Drive 16x CD-ROM drive (optional) 16x CD-ROM drive (optional)Display SettingsTable 5-11024 x 768 or higher-resolutionmonitor with high color (16 bit)1024 x 768 or higher-resolutionmonitor with high color (16 bit)Network Interface 10/100 Mbps Ethernet 10/100 Mbps EthernetSystem requirements for HiPath ProCenter client softwareA31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 5-1

misclient.fmInstalling HiPath ProCenter on a client machineInstalling HiPath ProCenter software on a client machineNur für den internen Gebrauch5.2 Installing HiPath ProCenter software on a client machineTo install the HiPath ProCenter software on a client machine from the CD-ROM:1. Log on to the computer as an Administrator. Only users with administrative rights caninstall HiPath ProCenter software.2. Insert the HiPath ProCenter 6.5 CD1 into the CD-ROM drive.>To install HiPath ProCenter client software remotely from a network drive withoutusing the CD-ROM, run the Setup program from the NetSetup folder. Contactyour system administrator for more details.3. On the Start menu, click Run, then type:x:\HiPath ProCenter Client\setup.exewhere x is the CD-ROM drive letter, and then click OK.4. Select a language for the installation, and then click OK. This launches the HiPathProCenter 6.5 Client Setup Program, which will guide you through the rest of theinstallation.5. Click Next. The Setup program performs a system check to ensure that the computermeets the minimum requirements required to install the HiPath ProCenter client software.>If the computer fails to meet one of the requirements, you will be unable to installthe HiPath ProCenter client software.A31003-S2265-S100-1-7620, May 20055-2 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisclient.fmInstalling HiPath ProCenter on a client machineInstalling HiPath ProCenter software on a client machine6. After you have read the license agreement, click I accept the terms in the licenseagreement, and then click Next.7. Type your name and the name of your organization, and then click Next.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 5-3

misclient.fmInstalling HiPath ProCenter on a client machineInstalling HiPath ProCenter software on a client machineNur für den internen Gebrauch8. Select one of the following options, and then click Next:●●Typical – Select this option to install only the HiPath ProCenter Client Desktopapplication to a default location on the computer. This is the recommended option.Custom – Select this option to choose the HiPath ProCenter client software (ClientDesktop, Manager, or IT Monitor) you want to install, and the location where you wantto install the applications. This option is for advanced users only.7It is strongly recommended that you do not change the default location of theHiPath ProCenter software unless advised to do so by Siemens personnel.A31003-S2265-S100-1-7620, May 20055-4 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmisclient.fmInstalling HiPath ProCenter on a client machineInstalling HiPath ProCenter software on a client machine9. Type the machine name and port number of the HiPath ProCenter server machine to whichyou want to connect, and then click Next.10. To begin the HiPath ProCenter client installation, click Install.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 5-5

misclient.fmInstalling HiPath ProCenter on a client machineInstalling HiPath ProCenter software on a client machineNur für den internen Gebrauch11. When the installation process is complete, click Finish.A31003-S2265-S100-1-7620, May 20055-6 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmismaintenance.fmMaintaining the HiPath ProCenter systemBacking up the HiPath ProCenter database6 Maintaining the HiPath ProCenter systemThis chapter provides detailed instructions on how to perform ongoing maintenance of theHiPath ProCenter system, including backing up the HiPath ProCenter database and applyingpatches.6.1 Backing up the HiPath ProCenter databaseBacking up the HiPath ProCenter database on a regular basis ensures that the data isprotected in the event of corruption. There are two types of database archives you can perform.●●Full database archive - To limit the potential loss of data to no more than one day, it isstrongly recommended that you perform a full database archive on a daily basis. At thevery least, you should back up the database once a week.Incremental database archive - To minimize the potential loss of data between fulldatabase backups, you can perform an incremental database archive. For example, if yourun a full database archive at night, you can run an incremental backup during the day. Theincremental backup takes less time, because it only backs up the changes since the startof the last full backup.>Since the HiPath ProCenter database can be quite large, it is strongly recommendedthat you back up the database only during periods of very low call volume.6.1.1 Scheduling database backupsYou can use the Schedule Task Wizard to create a schedule for backing up the HiPathProCenter database.To schedule database backups:1. On the Start menu, point to Settings, and then click Control Panel.2. In the Control Panel window, double-click Scheduled Tasks.3. In the Scheduled Tasks window, double-click Add Scheduled Task. This launches theScheduled Task Wizard. Click Next.4. Click Browse, locate the folder where you installed the HiPath ProCenter software, andthen do one of the following:●●To schedule a full database archive, select FULLBACKUP.BATTo schedule an incremental database archive, select INCREMENTALBACKUP.BATand then click Open.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 6-1

mismaintenance.fmMaintaining the HiPath ProCenter systemBacking up the HiPath ProCenter databaseNur für den internen Gebrauch5. Specify a name for the type of database backup you are scheduling and how often youwant to perform the database backup, and then click Next.6. Specify the time and day you want the database backup to start, and then click Next.7. Specify the Informix user name (informix) and the password for the Informix account youcreated during the installation process, and then click Next.8. Select the Open advanced properties for this task when I click Finish checkbox, andthen click Finish. The properties dialog box for the scheduled tasks appears.9. Type the following after FULLBACKUP.BAT or INCREMENTALBACKUP.BAT in the Run box:> results.txtand then click OK. This writes the results of the database archive to a text file.6.1.2 Backing up the HiPath ProCenter database to a tape driveTo back up the HiPath ProCenter database to a tape drive, you must use the Informix ontapeutility.To back up the HiPath ProCenter database to a tape drive:1. Insert a blank 4-8 GB tape into the tape drive of the server machine.2. On the Start menu, point to Programs, then Informix Dynamic Server 9.40, and thenclick ol_servername, where servername is the name of the HiPath ProCenter servermachine.3. Type the following on the command line:ontape -s -L 0where -s directs the ontape utility to create a backup and -L 0 directs the ontape utilityto start a level 0 archive of the entire Informix database.4. Press ENTER. If there is not enough space on the current tape, the system prompts youto insert another tape.5. If prompted, remove the tape and label it with the date, time, level, and number of the tapein the sequence. Insert another tape, and then press ENTER. Repeat this process for asmany tapes as are required.>You can restore previously saved data from the backup tape by typing ontape -ron the command line. If you performed an incremental backup, you need the mostrecent full database archive as well as the incremental database archive.A31003-S2265-S100-1-7620, May 20056-2 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmismaintenance.fmMaintaining the HiPath ProCenter systemBacking up the HiPath ProCenter database6.1.3 Backing up the HiPath ProCenter database to a local driveYou can use the Informix Storage Manager (ISM) or another third-party storage managerapplication to manage the storage devices and media containing the backed up data.>This section describes how to back up the HiPath ProCenter database to a local drive using theInformix onbar utility that is packaged with the Informix Storage Manager (ISM).>To back up the HiPath ProCenter database to a local drive:1. On the Start menu, point to Programs, then Informix Dynamic Server 9.40, and thenclick ol_servername, where servername is the name of the HiPath ProCenter servermachine.2. Type the following on the command line:onbar -b -L 0where -b directs the onbar utility to create a backup and -L 0 directs the onbar utility tostart a level 0 archive of the entire Informix database.3. Press ENTER.>Some third-party storage managers support network and distributed backups. Fordetailed information, see your storage manager documentation.You must configure the Informix Storage Manager (ISM) prior to running the onbarutility. For detailed instructions, refer to the IBM Informix Storage ManagerAdministrator’s Guide located in the Informix\Documentation folder on CD1.You can download all the latest Informix documentation from the following location:http://www-306.ibm.com/software/data/informix/pubs/library/ids_94.htmlYou can restore previously saved data from the backup tape by typing onbar -ron the command line. If you performed an incremental backup, you need the mostrecent full database archive as well as the incremental database archive.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 6-3

mismaintenance.fmMaintaining the HiPath ProCenter systemScheduling and applying patchesNur für den internen Gebrauch6.2 Scheduling and applying patchesThe HiPath ProCenter AutoPA service is installed on the HiPath ProCenter server machineduring the installation process so that you can schedule and apply patches to the existingHiPath ProCenter software. The HiPath ProCenter AutoPA service:●Monitors the following folder for any new patches:ShareData\AutoPA\Upload●●●●Applies the patch at the time indicated in the control fileDeletes the patch and control files from the directories once the patch is successfullyappliedRestores the original version of the HiPath ProCenter software if the patch failsMaintains a log file that provides details on the applied patches>The HiPath ProCenter service, HiPath ProCenter AutoPA service, and all HiPathProCenter server components must be running when the patch is applied. If theHiPath ProCenter server component is not running due to a configuration issue, youmust apply the patch manually. For detailed instructions see, Section 6.2.5,“Applying a patch manually on a server machine”, on page 6-6.6.2.1 Creating a control fileThe control file contains the name of the patch file to apply, as well as the date and time at whichto apply the patch.Using a text editor, such as Notepad, do one of the following:●●Create a control file on a different machine, and then transfer the file to the main HiPathProCenter server machine (recommended)Create a control file on the HiPath ProCenter server machine. The patch file must be storedin the upload folder prior to storing the control file.When creating a control file:●●●●The file name must not contain any spaces or other illegal characters, and must have a“.ctl” suffixThe control file and patch file must be located in the same folderThe first non-comment/non-blank line must contain the name of the patch file (For example,F5157G03.pat)The second non-comment/non-blank line must contain the application date and time in thefollowing format yyyy/mm/dd hh:mm (For example, 2003/09/30 1:00)A31003-S2265-S100-1-7620, May 20056-4 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmismaintenance.fmMaintaining the HiPath ProCenter systemScheduling and applying patches●Zeros in the month are optional (For example, 2003/9/30 or 2003/09/30) and the time mustbe specified in a 24 hour format>The format of a sample control file is shown below:# Control File# 5.1.57G03 Full History PatchF5157G03.pat # Name of patch file2003/09/30 1:00 # Apply patch on September 30, 2003 at 1 am>If an immediate activation of the patch is required, you must specify the 'i' flag in thecontrol file, rather than specifying a date and time. To ensure that AutoPA startscorrectly, you must press the ENTER key after typing the last line in the control file.Anything you type after the pound (#) character is treated as a comment andignored.6.2.2 Uploading a patch fileTo upload a patch, you must copy the new patch and its corresponding control file to thefollowing folder:\ShareData\AutoPA\UploadThe mechanism for placing the appropriate files in the folder varies from customer to customer.Use of the pcAnywhere transfer mechanism is supported.>If the HiPath ProCenter site consists of both the main and auxiliary real-time servers,you only need to upload the patch to the main server. In this instance the log file willcontain details about the other servers where the patch was applied.6.2.3 Transferring a patch fileTo transfer a patch file to the AutoPA upload folder, use either the pcAnywhere file transferfunction, or another file transfer program. If you are on-site, you can copy the files directly to thefollowing folder:\ShareData\AutoPA\UploadA31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 6-5

mismaintenance.fmMaintaining the HiPath ProCenter systemScheduling and applying patchesNur für den internen Gebrauch6.2.4 Verifying patch activationAs part of the patching process, AutoPA maintains log files that provide details on the appliedpatches. These log files are stored in the following folder:\ShareData\AutoPA\LogsYou can verify whether a patch activation was successful by viewing the following files:●●InstalledVer.log - This file indicates which patches were applied at the customer site. Apatch is considered successful if this file contains the version number of the patch and thetime that the patch was applied.Patches.log - This file contains a summary of all patch download actions, including if thepatch schedule has been accepted or rejected. If a patch application process fails, this filedisplays the errors that occurred during the patch download process.>Log files are deleted after each upgrade or new installation of HiPath ProCenter.Although backup copies of the log files are created, you must manually copy the filesto another location to retain them.Reasons for patch failure include:●●The patch application contains invalid information. In this instance, the control file name isappended with the “.failed” suffix. Modify the control file and reschedule the patch.The patch application date has expired. In this instance, the control file name is appendedwith the “.expired” suffix. Modify the control file and reschedule the patch.7Failure of the patch application on any server results in the patch being rolled backon all of the servers for the site.6.2.5 Applying a patch manually on a server machineIf a patch fails, you can install the patch manually or reschedule the patch activation aftercorrecting the problem.To install the patch manually on a server machine:1. Copy the patch to the folder in which you installed the HiPath ProCenter servers.2. Open the zipped patch file.3. Extract the *.patch file from the zipped file.4. Rename the patch to have an *.exe extension.5. Stop the HiPath ProCenter service from running.6. Stop HiPath ProCenter client applications, if running.A31003-S2265-S100-1-7620, May 20056-6 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmismaintenance.fmMaintaining the HiPath ProCenter systemScheduling and applying patches7. Run the *.exe file.8. Check the patch.err file, to ensure that the patch worked properly. A copy of this file onlyexists if there was a problem applying the patch.9. Start the HiPath ProCenter service.>To reschedule the patch activation, edit the control file using Notepad, and thenensure the file uses the “.ctl” suffix instead of the ".failed" or ".expired" suffix.6.2.6 Applying a patch manually on a client machineTo apply a patch manually on a client machine:1. Install the patch on the HiPath ProCenter server machine as described in the precedingsections.2. From the client machine on which you want to install the patch, browse to theNetsetup\Patch folder on the server machine, and run the patchautopac.exe file.>You can also apply a patch manually by copying the file to the client machine andapplying the patch locally.6.2.7 Undoing a patch on a server machineTo undo a patch that you have applied on a HiPath ProCenter server machine:1. Stop the HiPath ProCenter and HiPath ProCenter AutoPA services from running.2. Remove the read-only attribute from the PatchAudit.txt file located in the NetSetup\Patchfolder.3. In the folder where the server patch was installed, open the relevant "sbackup" folder, andthen select the unpatch.bak file.4. Rename the undo patch file to have a .bat extension.5. Run the unpatch.bat file.6. Start the HiPath ProCenter and HiPath ProCenter AutoPA services.>If the patch included client fixes, you would also need to perform the stepsdescribed in Section 6.2.8, “Undoing a patch on a client machine”, on page 6-8.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 6-7

mismaintenance.fmMaintaining the HiPath ProCenter systemScheduling and applying patchesNur für den internen Gebrauch6.2.8 Undoing a patch on a client machineTo undo a patch that you have applied on a HiPath ProCenter client machine:1. Close all HiPath ProCenter applications.2. Remove the read-only attribute from the PatchAudit.txt file located in the following folder:NetSetup/Patch3. In the folder where the client patch was installed, open the relevant "cbackup" folder, andthen select the unpatch.bak file.4. Rename the undo patch file to have a .bat extension.5. Run the unpatch.bat file.6. Start the HiPath ProCenter service.6.2.9 Troubleshooting AutoPAThis section provides guidelines to consider prior to applying a patch or when troubleshootingAutoPA in the event of a patch application failure or rollback.●●●●The AutoPA application is designed to patch all HiPath ProCenter server machines runningthe HiPath ProCenter AutoPA Service. Patch application failure on any one machine willresult in rollback on all machines.The HiPath ProCenter AutoPA service unpacks the patch in the TEMP folder, associatedwith the domain user account under which the HiPath ProCenter AutoPA service isrunning, before applying the patch on that machine. If the domain user account, underwhich the HiPath ProCenter AutoPA service is running, does not have proper permissionsto write to the TEMP folder or there is not enough disk space left on the drive where theTEMP folder is located, the patch application will fail on the machine resulting in patchrollback on all machines.Ensure that all HiPath ProCenter servers are running prior to the application of the patch.For example, the HiPath ProCenter E-mail Server could be down if the Corporate E-mailServer is down. This would lead to patch application failure and rollback.Ensure that the HiPath ProCenter AutoPA service is running on all HiPath ProCenterservers that require the patch. This includes the main server and all auxiliary real-timeservers. If the HiPath ProCenter AutoPA service is not running on a particular auxiliary realtimeserver machine, that machine will not be patched even though the patch applicationsucceeds on all other server machines.A31003-S2265-S100-1-7620, May 20056-8 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen Gebrauchmismaintenance.fmMaintaining the HiPath ProCenter systemScheduling and applying patches●●●●●Ensure that the AutoPA registry entries “InstallationInProgress” and “LastCtlFile” containempty strings on all HiPath ProCenter server machines that are running the HiPathProCenter AutoPA service and require the patch. For details, see Section 6.2.10, “KnownLimitations”, on page 6-9.Ensure that the AutoPA service is installed and configured correctly on all HiPathProCenter server machines. For details, see Section 4.2.3, “Configuring the AutomaticPatch (AutoPA) Service”, on page 4-20.Ensure that the domain user account, under which the AutoPA Service is running, hasbeen added to the local Administrators group on all HiPath ProCenter server machines thatrequire the patch. Failure to do so will result in the AutoPA Service not having enoughpermissions to install the patch on that machine, which in turn leads to the rollback of thepatch on all servers.Ensure that the domain user account, under which AutoPA Service is running, has the “LogOn as a Service” permission on all HiPath ProCenter server machines. Failure to do so willresult in patch application failure. For details, see Section 4.2.3, “Configuring the AutomaticPatch (AutoPA) Service”, on page 4-20.Ensure that the AutoPA registry setting “NumberOfAuxServers” value is calculated as:Number of actual auxiliary real-time servers + 1 on main server machine and that this valueis set to 2 on all auxiliary real-time server machines.7To ensure that the required amount of disk space is maintained on the HiPathProCenter server machine, it is strongly recommended that you periodically checkthe \ShareData\Diags folder and remove any unnecessary diagnostics files.6.2.10 Known LimitationsThe following issues are known limitations with AutoPA.6.2.10.1 Loss of power or network connectionsIf the system loses power or network connections while AutoPA is applying a patch, the tpasrvcservice is disabled, and the patch is not applied. If this occurs, the tpasrvc server cannot:●●Search for updated patch filesStart, either manually or automaticallyThese issues occur because of the left-over registry settings that the system cannot update. Tofix the tpasrvc problem, you must manually update the registry settings on all computersrunning the ProCenter AutoPA service.A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide 6-9

mismaintenance.fmMaintaining the HiPath ProCenter systemScheduling and applying patchesNur für den internen GebrauchTo update the registry settings:1. Execute the REGEDIT program.2. Assign empty strings to the following locations:HKEY_LOCAL_MACHINE\Software\Siemens\HiPathProCenter\Settings\AutoPA\InstallationInProgressHKEY_LOCAL_MACHINE\Software\Siemens\HiPathProCenter\Settings\AutoPA\LastCtlFile6.2.10.2 Consolidated GUI does not display properlyIf the Consolidated GUI does not display properly after applying the AutoPA patch on a HiPathProCenter server machine, log off of the computer and then log back on.A31003-S2265-S100-1-7620, May 20056-10 HiPath ProCenter Agile, Version 6.5 Installation and Maintenance Guide

Nur für den internen GebrauchHPPCAInstallIX.fmIndexIndexZAAutomatic Patch (AutoPA)applying a patch (client machine) 6-7applying a patch (server machine) 6-6configuring an auxiliary server 4-20creating a control file 6-4known limitations 6-9transferring a patch 6-5troubleshooting 6-8undoing a patch (client machine) 6-8undoing a patch (server machine) 6-7uploading a patch 6-5verifying patch activation 6-6auxiliary server machineconfiguring AutoPA 4-20installation worksheet 4-14installing server software 4-15system requirements 3-1upgrading from 6.0 SMR A 2-3CClient Desktop applicationinstalling 5-2system requirements 5-1client softwareinstalling on client machine 5-2system requirements 5-1upgrading from 6.0 SMR A 2-4Ddatabase backupsfull database archive 6-1incremental database archive 6-1scheduling 6-1to a local drive 6-3to a tape drive 6-2Dialogic hardware and softwareinstalling four-port analog board 3-5installing system software 3-4documentationfeedback 1-3formatting conventions 1-3related information 1-2HHicom 300 E switchinstalling Dialogic system software 3-4installing four-port analog board 3-5HiPath ProCenter softwareinstalling on auxiliary server 4-15installing on client machine 5-2installing on main server 4-2upgrading on auxiliary server 2-3upgrading on client machine 2-4upgrading on main server 2-1Iinstallation checklist 3-1installation worksheetauxiliary server machine 4-14main server machine 4-1installingClient Desktop application 5-2Dialogic four-port analog board 3-5Dialogic system software 3-4IT Monitor application 5-2Manager application 5-2modem 3-3pcAnywhere software 3-3server software (auxiliary server) 4-15server software (main server) 4-2SSL certificate on main server 4-13Windows operating system 3-2IT Monitor applicationinstalling 5-2system requirements 5-1Mmain server machineassigning remote user access 4-14A31003-S2265-S100-1-7620, May 2005HiPath ProCenter Agile, Version 6.5, Installation and Maintenance Guide Z-1

HPPCAInstallIX.fmIndexNur für den internen Gebrauchinstallation worksheet 4-1installing server software 4-2system requirements 3-1upgrading from 6.0 SMR A 2-1Manager applicationinstalling 5-2system requirements 5-1modem, installing 3-3Ppatchesapplying manually (client machine) 6-7applying manually (server machine) 6-6creating a control file 6-4known limitations 6-9transferring 6-5troubleshooting 6-8undoing (client machine) 6-8undoing (server machine) 6-7uploading 6-5verifying activation 6-6pcAnywhere software, installing 3-3Sserver softwareinstallation worksheet 4-1, 4-14installing on auxiliary server 4-15installing on main server 4-2system requirements 3-1upgrading on auxiliary server 2-3upgrading on main server 2-1ShareData folder, assigning access 4-14SSL certificate, installing 4-13system requirementsclient software 5-1server software 3-1Uupgradingfrom 6.0 SMR A (auxiliary server) 2-3from 6.0 SMR A (client machine) 2-4from 6.0 SMR A (main server) 2-1WWindows operating system, installing 3-2A31003-S2265-S100-1-7620, May 2005Z-2 HiPath ProCenter Agile, Version 6.5, Installation and Maintenance Guide

© Siemens AG 2005 • Information and CommunicationNetworks • Hofmannstraße 51 • D-81359 München, GermanyReference No.: A31003-S2265-S100-1-7620Printed in the Federal Republic of Germany.Subject to availability. Right of modification reserved.