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Driving ResultsAll thoughts must be distilled into action and action that brings results.Defusing A Supply Chain CrisisA ‘Barrel Chasing’ MindsetBUSINESS CHALLENGE The client, a world leader in packaging solutions,decided to centralise its numerous spare part distribution platforms intoa single hub, with the support of one of the world’s leaders in distributionand logistics. Within a few weeks however, it was obvious that this newplatform simply wasn’t performing as efficiently as expected, leadingto huge delays in delivery time. The situation drew critical internal andexternal customer complaints, a state of ‘crisis’ was declared by TopManagement and Celerant Consulting was brought in to lead theresponse and resolve the crisis as rapidly as possible.CELERANT SOLUTION The priority was to recover delays and implementthe agreed contractual services by the distribution partner in a sustainableway. A crisis governance structure, including a ‘Crisis Taskforce,’ wasimplemented to tackle non performance. Crisis meetings were convenedtwice a day to ensure short interval control of key crisis indicators, definerecovery actions and ensure that they were followed up until full completion.Within a few short weeks, the collaborative relationship between theclient and its logistic partner was re-established, thanks to the resultsachieved by the taskforce. 3 months after this turbulent situation, thecrisis was declared officially over by the Top Management.RESULTS All key crises were addressed within 3 months: •Daily shipmentdelays were reduced by up to 95%. •The number of spare parts referenceswaiting for reception on a daily basis was reduced by 90%. •The numberof non conformities waiting for treatment on a daily basis was reducedby 85%. •The number of virtual gaps between IT systems was reducedby 95%. •The platform workforce are now managing themselves, platformperformance and driving Continuous Improvement.BUSINESS CHALLENGE The client is a global, diversified, upstream oil andgas company with a portfolio of producing assets. It had been running anOperational Excellence programme across some of these assets in NorthernEurope for more than a year and wanted an independent review on progress.Celerant Consulting was invited to conduct an analysis of the programmeand feed back its findings. Opportunities for strengthening the approachwere identified, which resulted in a proposal for coaching the organisationto leverage behavioural change and accelerate benefits from the existingprocesses and systems. 5 assets were identified as locations for offshoresupport, with an onshore team providing design and implementation supportacross 3 workstreams, with a big emphasis on coaching.CELERANT SOLUTION The project’s aim was to deliver improved operatingefficiency across the 5 supported assets by creating a ‘Barrel Chasing’mindset. Working closely with the client team, Celerant’s experts quicklyinstalled a number of Production Loss prevention processes, a Planningand Scheduling process and used its unique Closework ® approach to coachPerformance Management meetings in order to ensure compliance.RESULTS All assets are now operating above forecast target line.•PLE processes now fully installed and embedded. •4 key PerformanceManagement meetings installed to reinforce the new performancefocused culture. •An improved Planning and Scheduling process hasalso been installed.‘Celerant provided us the appropriate methodology to solve the crisis inthe most efficient way.’ Director of Life Cycle Management Worldwide.FMCGEnergy54 CLOSEWORK® GLOBAL REVIEW 2012