Pay as you go - EDF Energy
Pay as you go - EDF Energy
Pay as you go - EDF Energy
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What if <strong>you</strong>r meter doesn’t work?<br />
• If <strong>you</strong>r prepayment meter stops working,<br />
we have a 24-hour emergency service and<br />
can visit <strong>you</strong>r home. Ple<strong>as</strong>e call us free on<br />
0800 015 1733* <strong>as</strong> soon <strong>as</strong> <strong>you</strong> find out<br />
there’s a fault.<br />
• The operator will <strong>as</strong>k <strong>you</strong> a few questions<br />
to try and find out what the problem is<br />
• If <strong>you</strong> can’t get a g<strong>as</strong> or electricity supply<br />
because of a fault with the key or card,<br />
we may need to visit <strong>you</strong>r home or we<br />
may simply be able to post <strong>you</strong> a new<br />
key or card<br />
• Ple<strong>as</strong>e note that if <strong>you</strong> phone during the<br />
evening to report a problem, our staff may<br />
want to visit <strong>you</strong> during the night. If that’s<br />
not convenient, ple<strong>as</strong>e call our Prepayment<br />
Customer Helpline number free on<br />
0800 015 1733* and we’ll arrange<br />
another appointment for <strong>you</strong><br />
• Ple<strong>as</strong>e note, if the problem is not the result<br />
of a fault, <strong>you</strong> may be charged for the visit<br />
Call our Prepayment<br />
Customer Helpline<br />
0800 015 1733 *<br />
Would a prepayment meter suit <strong>you</strong>?<br />
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