Pay as you go - EDF Energy
Pay as you go - EDF Energy
Pay as you go - EDF Energy
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Useful facts about emergency credit<br />
• Many customers find that the emergency<br />
credit will be enough to cover three days’<br />
normal energy use. This should give <strong>you</strong><br />
time to recharge <strong>you</strong>r key or card<br />
• You’ll need to repay this emergency credit,<br />
<strong>as</strong> well <strong>as</strong> charging up the meter enough<br />
to cover <strong>you</strong>r energy use until the next time<br />
<strong>you</strong> plan to charge <strong>you</strong>r key or card<br />
• You should use emergency credit only if it’s<br />
absolutely necessary<br />
• For <strong>you</strong>r safety, we advise <strong>you</strong> not to use<br />
up all of <strong>you</strong>r emergency credit. If <strong>you</strong><br />
do and <strong>you</strong>r electricity or g<strong>as</strong> <strong>go</strong>es off,<br />
ple<strong>as</strong>e make sure all <strong>you</strong>r electrical and g<strong>as</strong><br />
appliances are switched off before <strong>you</strong> put<br />
<strong>you</strong>r recharged key or card into <strong>you</strong>r meter<br />
If <strong>you</strong> can’t charge <strong>you</strong>r key or card at <strong>you</strong>r usual <strong>Pay</strong>Point outlet because it’s out of order,<br />
ple<strong>as</strong>e let us know by calling our Prepayment Customer Freephone Helpline, shown on page<br />
14 of this leaflet. We’ll tell <strong>you</strong> where to find <strong>you</strong>r nearest alternative outlet. <strong>Pay</strong>Point Services<br />
normally repair out-of-order <strong>Pay</strong>Point outlets within four working hours of becoming aware of<br />
a problem.<br />
If something <strong>go</strong>es wrong<br />
9
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