arctic adventures swedish lapland - Nordic Experience

ARCTIC ADVENTURESThe small printBrochure descriptionsThe descriptions of areas and hotels in thisbrochure have been compiled as a result ofinspection by our staff or agents and checkedto ensure they are accurate. However, changesmay occur after the date of publication. Inaddition there may be occasions whenaccommodation owners, proprietors offacilities etc. may decide to withdraw some ofthe facilities. These are regrettably beyond ourcontrol and we therefore reserve the right tochange the particulars at any time before weconfirm your booking. We will inform you ofany such change at the time of booking, or, ifyou have already booked, you will becontacted before your departure if there istime. Public holidays particularly Christmas,New Year and religious festivals may also affectthe availability of centre and hotel facilities.Minimum numbersCertain tours require a minimum number ofpeople to enable them to operate. We willcheck whether these minimum numbers havebeen reached no later than 6 weeks before therelevant tour departure date. We shall informyou immediately if the minimum numbernecessary has not been reached for your tourand in that event we reserve the right to cancelyour holiday and refund all monies which youhave paid to us.CorrespondenceIf you make your booking through a travelagent, all communications between you andNordic Experience must be through that travelagent. If you book your tour direct with us wewill send all correspondence direct to you.Please quote the reference number shown onyour invoice in any communication.Health, visas and documentsa) You must ensure that you and all members ofyour party have a valid passport and visas andany inoculations and health certificates for allcountries to be visited. Your passport must bevalid for at least six months following yourarrival at your foreign destination.b) We will offer reasonable assistance andadvice as to how to arrange such items, but wecannot in any circumstances be responsible ifany member of your party is not permitted toenter any country. You should therefore makenecessary arrangements well in advance ofyour departure date.For FCO advice contact www.fco.gov.uk/knowbeforeyougo or ABTA Information LineTel: 0901 2011 5050 (calls are charged at 50pper minute).Special requestsIf you have any special request, (e.g. dietaryrequirements or a need for special assistance),please inform us. We will always do our best tomeet such requests but cannot guarantee todo so, and in no circumstances will any suchrequest be accepted by us so as to form part ofour contractual agreement.Board & transfersAll our tours include open style Scandinavianbuffet breakfasts. These will include cereal,juices, fresh rolls, bread, cheeses and coldmeats. Picnic or snack lunches and buffetsuppers are provided where indicated in theprice panel sub text and itinerary. Transfers areincluded where necessary or if we can organisethem economically. Otherwise they arepayable locally and by public transport, fly busservices or taxi, for which we provide detailedinformation in your travel pack.AccommodationThe nature, style and standard ofaccommodation we use for our tours variesaccording to country, location and itinerary:please check the thumbnail sketches providedin each case. In respect of hotels we do notendorse any local star rankings since they donot, in our opinion, provide an accuratereflection of style, atmosphere or location.Please note the description ‘twin room’ refersto a twin bedded room and that a showerrather than a bathtub is the norm throughoutScandinavia. Whilst some hotel rooms cantake an extra bed this will invariably result inthe room being cramped. In someareas/countries single rooms may be inferior instandard to twin rooms.Climatic conditionsMany of the tours in this brochure depend fortheir successful accomplishment on suitableclimatic and weather conditions both prior toand during operation. Air temperature, seastate, cloud cover, rainfall and terrainconditions are just some of the factors that caneffect the operation of excursions, visibility ofnatural phenomena and sightings of wildlife.Tour validity and excursion/safari dates aregiven in good faith based on our experienceand that of our suppliers. However, we or ouragents may have to change itineraries orcancel excursions at any time prior todeparture or during a tour. If we do so, it is withyour interest in mind and we regret thenecessity of having to point out that we do notaccept any liability for compensation in respectof such changes or cancellations.ClothingTemperatures in the Nordic countries andNorthern Europe can vary considerably fromday to day or even in a day and conditions canchange unexpectedly and rapidly; the terrain isoften hazardous and ground conditionsfrequently difficult. You should take suitableclothing with these conditions in mindparticularly good quality wind/rain proofouterwear; strong walking shoes or boots,gloves and sufficient and varied clothes toenable you to ‘layer up’. Many of our tours,particularly in Iceland and Greenland, involvewalking or medium grade hiking and you mayfind it useful to invest in a good pair of boots,broken in well before departure. If you’re in anydoubt as to what to take, we’re always happyto talk it through with you.Your travel documentsWe will normally send all your traveldocuments and itineraries to either yourself oryour travel agent approximately two to threeweeks before your departure. PLEASE CHECKTHEM CAREFULLY. In some cases, the timingsmay have changed from those on your holidayconfirmation, and the correct timings willappear on the tickets themselves, or onaccompanying documentation.Tour pricesDetails of what is included in the price of yourtour are shown in the sub text of the relevantprice panel and reconfirmed on yourconfirmation invoice. Prices include allappropriate local taxes and mandatorycharges. This brochure was published in 2010and the details and prices are valid fordepartures in 2010/2011. The followingexchange rate has been used in calculatingprices in the brochure.Iceland ISK 188/£Norway NOK 9.30/£Sweden SEK 11.25/£Eurozone EUR 1.17/£Denmark/Greenland 8.85/£ScanSaver PricesPrices shown are based on lowest airfares andare therefore only a guide. Please ask for pricesbased on the best available airfare at the timeof booking.INSURANCE COVERWe have both a legal obligation under legislation covering the travelindustry to ensure your travel is covered by comprehensive travel insurancethat protects your safety and travel enjoyment. If you already have suchinsurance or prefer to buy it from a third party then all we ask is that younotify us of the name of your insurer when you complete you booking form.Alternatively, we are an Appointed Representative of NJ HeritagePartnership Ltd and we are able to provide travel insurance covering all thedestination and activities featured in this brochure. NJ Heritage PartnershipLtd are specialist Insurance Brokers whose cover is provided by InternationalInsurance Company of Hannover Ltd. The cover includes a 24 HourWorldwide emergency Medical Service with experts providing friendly andprofessional emergency help.Your premium should be forwarded to us with your tour deposit in order toensure immediate protection under the holiday cancellation section of theinsurance. The details below show only a summary of cover; full details of thecover provided are shown on your policy document which will be sent to youupon receipt of payment of premium; please read it carefully to ensure youunderstand the cover provided which includes certain terms conditions,exclusions and warranties. Should you wish a specimen, a copy will be madeavailable prior to purchase upon request. If the insurance does not meet yourrequirements you may return the documentation within 14 days of thepurchase or prior to travel if this is sooner and, provided no claim has beenmade, obtain a refund.Travel Insurance Summary of Cover(Sums Insured are per insured person)A Medical Expenses £5,000,000Inpatient Benefit £200Criminal Injuries £ 5,000Inability to Dive £250Personal Liability £2,000,000B Personal Accident £10,000Permanent Loss of Sight £25,000Loss of Limb(s) £25,000Permanent Total Disablement £25,000Death £10,000(limited to £1,000 for persons aged over 65 or under 16 years at time of death)C Cancellation or Curtailment £5,000D Delayed Departure or Arrival £100/£1,000Hi-jack of Aircraft £3,000Failure of flight connections £150Interruption of Transport £300E Personal Effects £1,500(Valuables limited to £350)(Single Article limit £250)(Disc Collections £200)Money £250Tickets £1,000Passport and Visas £250Damage to Hired Sports Equipment £750F Legal Expenses £15,000G Winter Sports ExtensionOptionalPREMIUMS (INCLUDING INSURANCE PREMIUM TAX) PER PERSONUp to 4 days £20.00Up to 9 days £25.00Up to 17 days £30.00Children under 2 years on date of departure are insured free of charge. Children underthe age of 18 on departure are insured at half the adult rate. Adults aged 66 or over atthe date of departure can be insured at twice the appropriate premium. Winter sportscover is available to people under 65 years at twice the normal rate.IMPORTANTThis policy includes certain terms, conditions, exclusions and excesses. In particularcover is excluded for any defined pre-existing medical condition from which you or anyperson upon whom travel depends are suffering. If in doubt please contact the medicalhelpline in confidence on 0844 826 2686, as additional cover may be purchaseddirectly from the insurer’s medical screening helpline for certain pre-existingconditions. Should you wish a specimen, a copy will be made available uponrequest or alternatively a copy is available for download from our websitewww.nordicexperience.co.uk. The policy contains a 14 day ‘Cooling Off’ Period anddetails of how to make a claim and who to contact in the event of a medical emergency.Both NJ Heritage Partnership Ltd and International Insurance Company of HannoverLtd and authorised and regulated by the Financial Services Authority. This can bechecked on the FSA’s website www.fsa.gov.uk/register or by contacting them on 0845606 1234. Nordic Experience and Scantours are trading names of Colchester TravelLtd who are Appointed Representatives of N J Heritage Partnership Ltd.Nordic Experience 45