2001 Annual Report - Edmonton International Airport

CONTENTSThere’s Change in the AirMessage from the Chairman and the President . . . . . . . . 3Our Eyes on the Sky: Business LeadershipPriority One: Safety and Security . . . . . . . . . . . . . . . . . . . . . 5Four Airports, One Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Bringing the World to Edmonton:Air Terminal Redevelopment Project . . . . . . . . . . . . . . . . 7Making an Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Prime Real Estate: Land Development . . . . . . . . . . . . . . . . 9The Wind at our Back: Customer SatisfactionOnce and For All: The World’s andITU Triathlon World Championship . . . . . . . . . . . . . . . . . 13A Community Comes Together:September 11, 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Room to Manoeuvre: Barrier Free Access . . . . . . . . . . . . 15Comings and Goings: Air Service . . . . . . . . . . . . . . . . . . . . 15Stuff That Matters: Cargo Service . . . . . . . . . . . . . . . . . . . . 17Hit the Ground Running: Ground Transportation . . . . . . . 17Our Ear to the Ground: Stakeholder/Community RelationsSetting Records: ITU Triathlon World Championshipand The World’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19What’s in a Name? Reputation Management . . . . . . . . . 21Listening to Our Community:Noise Awareness Campaign . . . . . . . . . . . . . . . . . . . . . . 21Leading the WayBoard of Directors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Our Sights on TomorrowAchieving the Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Financial ReviewManagement Discussion and Analysis . . . . . . . . . . . . . . 32Financial Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391