2001 Annual Report - Edmonton International Airport

OUR EYES ON THE SKYBusiness Leadership: To achieve and sustain a financially strong, competitive business advantageby developing an entrepreneurial, innovative and best practices culture.Supporting the economic growth of the regiondemands that we show financial and businessleadership. From supporting local business throughland use development to developing anentrepreneurial culture among our staff, we arecommitted to being a financially sound, competitivebusiness. Reflecting our efforts in this area is our A+bond rating, which serves as a validation from thefinancial community that our business is well run. Inaddition, Edmonton Airports was awarded theEconomic Development Edmonton AmbassadorAward — Business Environment, which annuallyrecognizes the one organization that makes a majorcontribution to regional economic development.Priority One — Safety and SecurityEdmonton Airports is committed to being a leader inthe delivery of security services. We recognize thatsuccessful security programs are not just aboutimplementing procedures, but about caring for ourcustomers.Operation Pegasus was an extensive three-daytraining exercise involving airport tenants,government agencies, emergency response servicesand law enforcement. These groups were challengedto practice numerous real-time safety, security,public health, political and other emergencyscenarios that could arise due to The World’s.Through these high-pressure exercises, agenciesworked collaboratively to implement emergencyresponse plans and build a strong team environment.In addition, Edmonton Airports led a number of tabletopsafety and security exercises in 2001. Theseexercises allow team members to review variousoperational and emergency scenarios, and providethe opportunity to implement protocols to ensure anefficient, professional response to emergencysituations.We were put to the test on a worldwide stage with thesignificant demands of The World’s. With commitmentto diligent planning, and strict execution, thousandsof international visitors arrived and departed throughEdmonton International Airport in a customerfocused, safe and secure manner.One month after successfully managing this event,September 11 again called on the professionalcommitment of our team to manage the impacts onthe aviation industry. We worked earnestly toimplement critical security procedures, workingcooperatively with our partner agencies and airlines.Edmonton Airports will continue to operate in fullcompliance with all Transport Canada securityregulations. We also recognize that with increasedsecurity programs there must be a renewedcommitment to customer service. Edmonton Airportswill continue to foster a comfortable, customeroriented airport experience.Four Airports, One VisionEdmonton Airports manages four airports thattogether provide complementary services to theregion:Edmonton International Airport (YEG) – a hub fordomestic and international air travel. Passengernumbers have grown from 1.8 million in 1992 whenwe assumed management, to almost 4 million in2001.Edmonton City Centre Airport (YXD) – a corporateand general aviation (GA) facility supporting smallcharters, private and company aircraft, training,military, industrial and medevac flights.Villeneuve Airport (ZVL) – a flight training, charterand GA facility.Cooking Lake Airport (EZ3) – a GA airport supportingfloat planes, flight training and private andrecreational aircraft.5