RFP VOL-I.pdf - National Crime Records Bureau

RFP REF NO.: SCRB/CCTNS/RFP/82-11 DATED 31 ST MARCH 2011E‐GOVERNANCEMISSION MODE PROJECT (MMP)Crime and Criminal Tracking Network & Systems(CCTNS)Request For ProposalFor Selection of System IntegratorForImplementation, Commissioning and Maintenance of CCTNSVOLUME – I :FUNCTIONAL AND TECHNICAL SPECIFICATIONSReleased By :Assam Police,Government of Assam

CCTNS Functional & Technical SpecificationsTABLE OF CONTENTSSEC. NO. TITLE PAGE NO.1 Request for Proposal Data Sheet 092 Introduction 112.1. Project Background 112.2. Background of Police Systems in India 112.3. Crime and Criminal Tracking Network and System (CCTNS) 142.4. CCTNS Implementation Framework 152.5. Goals of this Request For Proposal (RFP) 153 Project Overview 163.1. Need for the Project 163.2. Vision and Objectives of Project 173.3. Stakeholders of the Project 183.4. Desired outcome from various Stakeholders 184 State Police Department 214.1. Organization Structure 214.2. Existing Legacy Systems 244.3. Existing Data Center Infrastructure 244.4. Existing LAN Infrastructure 264.5. Existing Client Site Infrastructure 285 Core Application Software (CAS) 335.1. CAS (Center) 335.2. CAS (State) 356 Scope of the Project 436.1. Geographical Scope 43Assam Police Page 2

CCTNS Functional & Technical Specifications6.2. Functional Scope 507 Scope of Work Summary and Timelines 1148 Scope of Service during implementation phase 1208.1. Project Planning and Management 1218.2. Configuration, Customization and extension (New Modules) of 125CAS(State) and integration with CAS (Center) and externalAgencies8.3. Site Preparation at Police Station and Higher Offices 1308.4. Infrastructure at the Client Site Location 1318.5. Network Connectivity of Police Stations, Higher Offices and 135District Training Centers8.6. IT Infrastructure at the Data Center and Disaster Recovery Center 1378.7. Data Migration and Data Digitization 1458.8. Migration of CIPA and CCIS Police Stations/Higher Offices to 153CCTNS8.9. Change Management 1548.10. Capacity Building 1568.11. Hand Holding Support 1748.12. Requirement on adherence to Standards 1748.13. Acceptance Testing, Audit and Certification 1769 Scope of Services during Post Implementation Phase 18110 Implementation and Rollout Plan 18911 Service Levels 191Assam Police Page 3

CCTNS Functional & Technical SpecificationsSDASDCSDPOSHOSISLASOASPSPMCSPMUSRSSWANVPNXMLSoftware Development AgencyState Data CentreSub-Division Police OfficeStation House OfficerSystem IntegratorService Level AgreementService Oriented ArchitectureSuperintendent of PoliceState Project Management ConsultantsState Program Management UnitSoftware Requirement SpecificationsState Wide Area NetworkVirtual Private NetworkExtensible Markup LanguageStatement of Declaration:All the police Records in Assam are maintained in accordance to the AssamPolice Manual, Assam Police Act, Rules and Notifications released by theState Government from time to time and the guidelies and procedureprescribed by NCRB. The bidders are advised to refer to the above whileconsidering their solution for the implementation of CCTNS in Assam.Assam Police Page 6

CCTNS Functional & Technical SpecificationsGLOSSARY OF TERMSThe definitions of various terms that have been used in this RFP are as follows:• “Request for Proposal (RFP)” means all three Volumes and its annexure and any otherdocuments provided along with this RFP or issued during the course of the selection ofbidder, seeking a set of solution(s), services(s), materials and/or any combination of them.• “Contract / Agreement / Contract Agreement/ Master Service Agreement” means theAgreement to be signed between the successful bidder and Assam Police, including allattachments, appendices, all documents incorporated by reference thereto together with anysubsequent modifications, the RFP, the bid offer, the acceptance and all relatedcorrespondences, clarifications, presentations.• “Bidder” means any firm offering the solution(s), service(s) and /or materials as required inthe RFP. The word Bidder when used in the pre-award period shall be synonymous withparties bidding against this RFP, and when used after award of the Contract shall mean thesuccessful party with whom Assam Police signs the agreement for rendering of services forimplementation of this project.• “Proposal / Bid” means the Pre-Qualification, Technical and Commercial bids submittedfor this project against this RFP.• “Requirements” shall mean and include all the reports prepared by Assam Police SPMC,schedules, details, description, statements of technical data, performance characteristics andstandards (Indian & International) as applicable and specified in the RFP.• “Successful Implementation / Go-Live” will mean:Assam Police Page 7

CCTNS Functional & Technical Specificationso Successful deployment, commissioning and UAT of the CCTNS application modulesimplemented during the phaseo Site Preparation including civil works, creation of LAN, electrical works, etc. during thatphase after verification and approval by Assam Police or its constituted committees orrepresentativeso Successful Data digitization / migration after verification and approval by Assam Police orits constituted committees or representativeso Training and Certification of all the trainees, trained on the CCTNS application modules ofthat Phaseo Procurement, deployment and commissioning of the hardware at PHQ, Data Center, DRSite and other locations required to support the functioning of modules of that Phaseo Procurement, deployment and commissioning of the networking equipments andprovisioning of desired connectivity required to support the functioning of modules of thatPhaseo Achievement of the Service Levels as expected during that Phaseo Acceptance / Sign off from Assam Police or its constituted committees or representativesAssam Police Page 8

CCTNS Functional & Technical Specifications1. REQUEST FOR PROPOSAL DATA SHEETSL. NO. INFORMATION DETAILS1 RFP Reference No. and Date SCRB/CCTNS/RFP/82-11DATED 31 ST MARCH 20112 Non Refundable Tender Cost Rs. 25,000/- ( Rupees TwentyFive Thousand only) in theform of Demand Draft infavour of SSP, CID, AssamPayable at Guwahati3 Sale of RFP Document 31.03.2011 to 6.04.2011 upto4 pm4 Earnest Money Deposit (EMD/Bid Security) @2.5% of the Bid Value inthe form of Demand Draft infavour of SSP, CID, AssamPayable at Guwahati (As perdetails in VOL –II Section no.2.2.9 of the RFP.5 Last date and time for submission of written queries 13.04.2011 upto 4 pmfor clarifications6 Date, Time and Venue for Pre-bid Meeting 21.04.2011 at 12 pm7 Release of response to clarifications 25.04.20118 Last date, Time (deadline) and Venue for receipt of 02.05.2011 upto 12 pmproposals in response to RFP notice9 Date, Time and Venue of opening of Technical02.05.2011 at 3 pmProposals received in response to the RFP notice10 Place, Time and Date of Technical Presentations by 17-18.05.2011 10 am onwardsthe Bidders11 Place, Time and Date of opening of FinancialTo be intimated laterProposals received in response to the RFP notice12 Contact Person for queries Shri Anil Kr. Jha, IPS,Assam Police Page 9

CCTNS Functional & Technical Specifications13. Addressee and Address at which proposal inresponse to RFP notice is to be submittedInspector General of Police(CID)Assam PolicePhone: 0361-2524494Office of Additional DirectorGeneral of Police (CID)Ulubari, Guwahati-7Assam Police Page 10

CCTNS Functional & Technical Specifications2. INTRODUCTION2.1 PROJECT BACKGROUNDAvailability of relevant and timely information is of utmost necessity in conduct of businessby Police, particularly in investigation of crime and in tracking & detection of criminals.Police organizations everywhere have been handling large amounts of information and hugevolume of records pertaining to crime and criminals.Information Technology (IT) can play a very vital role in improving outcomes in the areas ofCrime Investigation and Criminals Detection and other functioning of the Policeorganizations, by facilitating easy recording, retrieval, analysis and sharing of the pile ofInformation. Quick and timely information availability about different facets of Policefunctions to the right functionaries can bring in a sea change both in Crime & Criminalshandling and related Operations, as well as administrative processes.Creation and maintenance of databases on Crime & Criminals in digital form for sharing byall the stakeholders in the system is therefore very essential in order to effectively meet thechallenges of Crime Control and maintenance of public order. In order to achieve this, all theStates should meet a common minimum threshold in the use of IT, especially for crime &criminals related functions.2.2 BACKGROUND OF POLICE SYSTEMS IN INDIASeveral initiatives have been introduced in the past to leverage IT in police functioning. Someof these initiatives include centrally initiated programs such as the NCRB-led CCIS (Crimeand Criminals Information System) and CIPA (Common Integrated Police Application) andState-led initiatives such as e-COPS (in Andhra Pradesh), Police IT (in Karnataka), ThanaTracking System (in West Bengal), CAARUS (in Tamil Nadu) and HD IITS (in Gujarat).Assam Police Page 11

CCTNS Functional & Technical Specifications2.2.2 Common Integrated Police Application (CIPA)A feature common to most of the early efforts has been a predominant focus on collection ofdata as required by the monitoring agencies and on specific functions such as recordsmanagement, statistical analysis and office automation rather than on police stations, whichare the primary sources of crime- and criminals-related data generation.In order to provide an application that supports police station operations and the investigationprocess, and that is common across all states and union territories, MHA had conceptualizedthe Common Integrated Police Application (CIPA) in 2004. It has been initiated as part of the―Modernization of State Police Forces (MPF)‖ scheme of the Ministry of Home Affairs. Theaim of CIPA is to bring about computerization and automation in the functioning at the policestation with a view to bringing in efficiency and transparency in various processes andfunctions at the police station level and improve service delivery to the citizens. So far about2,760 police stations, out of a total of 14,000+ police stations across the country, have beencovered under the Scheme.CIPA is a stand-alone application developed to be installed in police stations and to supportthe crime investigation and prosecution functions. CIPA is a centrally managed application:an application core centrally developed and is installed in police station. Any state-specificcustomizations are evaluated and made on a need basis.The core focus of the CIPA application is the automation of police station operations. Its corefunctionality includes the following modules: (i) Registration Module (ii) InvestigationModule (iii) Prosecution Module. There is also a Reporting module that addresses basicreporting needs.CIPA is built on client-server architecture on a NIC Linux platform using Java andPostgreSQL database.Assam Police Page 13

CCTNS Functional & Technical SpecificationsBenefits realized from CIPA include the ability to enter registration (FIR) details into thesystem and print out copies and the ability to create and manage police station registers on thesystem, etc.It was felt, however, that a standalone application couldn‘t provide the enhanced outcomes inthe areas of Crime Investigation and Criminals Detection that are necessary. And for thisreason, MHA has decided to launch the Crime and Criminal Tracking Network System(CCTNS) program.2.3 CRIME AND CRIMINAL TRACKING NETWORK SYSTEM (CCTNS)The Crime and Criminal Tracking Network Systems (CCTNS) was conceptualized by theMinistry of Home Affairs in detailed consultation with all stakeholders and will beimplemented as a ―Mission Mode Project (MMP)‖ and will adopt the guidelines of theNational e-Governance Plan (NeGP).CCTNS aims at creating a comprehensive and integrated system for enhancing the efficiencyand effectiveness of policing at all levels and especially at the Police Station level throughadoption of principles of e-Governance. CCTNS will operate through the creation of anationwide networked infrastructure for evolution of IT enabled state-of-the-art trackingsystem around ―investigation of crime and detection of criminals‖ in real time, which is acritical requirement in the context of the present day internal security scenario.The scope of CCTNS spans all 35 States and Union Territories and covers all Police Stations(14,000+ in number) and all Higher Police Offices (6,000+ in number) in the country. TheCCTNS project includes vertical connectivity of police units (linking police units at variouslevels within the States – police stations, district police offices, state headquarters, SCRB andother police formations – and States, through state headquarters and SCRB, to NCRB at GOIlevel) as well as horizontal connectivity, linking police functions at State and Central level toexternal entities. CCTNS also provides for a citizen‘s interface to provide basic services tocitizens.Assam Police Page 14

CCTNS Functional & Technical Specifications2.4 CCTNS IMPLEMENTATION FRAMEWORKCCTNS would be implemented in a way where the States and UTs play a major role. CCTNSwould be implemented in alignment with the NeGP principle of ―centralized planning and decentralizedimplementation‖. MHA and NCRB would play a key role in planning theprogram in collaboration with the Police leadership within States, in the development of afew core components and in monitoring and reviewing the program. It is, however, the Statesand UTs that would drive the planning and implementation at the State level.The role of the Centre (MHA and NCRB) focuses primarily around planning, providing theCore Application Software (CAS) (to be configured, customized, enhanced and deployed inStates), managing (from a high level) and monitoring the program. States would drive theimplementation at the state level and would continue to own the system after deployment.The implementation of CCTNS would be taking an ―integrated service delivery‖ approachrather than that of procurement of hardware and software. The central feature of CCTNSimplementation at the State level is the ―bundling of services‖ concept. According to this,each States selects one System Integrator (SI) who would be the single point of contact forthe State for all the components of CCTNS. These components include the application (thechanges made to the core application provided by MHA), hardware, communicationsinfrastructure, associated services such as Capacity Building and Handholding, etc.2.5 GOALS OF THIS REQUEST FOR PROPOSAL (RFP)The primary goal of this RFP is to serve as a framework or a model for the RFP to bereleased by States and UTs to select SI for their state through a competitive bidding process.This volume of RFP intends to bring out all the details with respect to solution and otherrequirements that are deemed necessary to share with the potential bidders. The goals of RFPare further elaborated below:• To seek proposals from potential bidders for providing the ―bundle of services‖ inimplementing and managing the CCTNS solution in states.Assam Police Page 15

CCTNS Functional & Technical Specifications• To understand from the bidders how they propose to meet the technical andoperational requirements of CCTNS.• To ascertain how potential bidders propose to deliver the services and sustain thedemand and growth in the requirements.• To ascertain from bidders on how they will ensure scalability and upgradeabilityof the infrastructure and solution proposed to be deployed.• To understand from the bidders as to how they intend to innovate further on thisservice delivery model.State (through CCTNS Apex Committee and Empowered Committee) shall be the finalauthority with respect to qualifying a bidder through this RFP. Their decision with regard tothe choice of the SI who qualifies through this RFP shall be final and the State reserves theright to reject any or all the bids without assigning any reason. The State further reserves theright to negotiate with the selected agency to enhance the value through this project and tocreate a more amicable environment for the smooth execution of the project.3. PROJECT OVERVIEW3.1 NEED FOR THE PROJECTThe Ministry of Home Affairs has conceptualized the Crime & Criminals Tracking Networkand Systems (CCTNS) project as a Mission Mode Project under the National e-GovernancePlan (NeGP). This is an effort of the Government of India to modernize the police forcegiving top priority to citizen services, information gathering, and its dissemination amongvarious police organizations and units across the country.A need has been felt to adopt a holistic approach to address the requirements of the police,mainly with relation to functions in the police station and traffic management. There is also aneed to strengthen the citizen interfaces with the police. Interfaces need to be built withexternal agencies like courts, transport authorities, hospitals, and municipal authorities etc tobe able to share information between departments.Assam Police Page 16

CCTNS Functional & Technical Specificationseffectiveness and efficiency of the core activities of the police. Police should be providedwith data amenable for easier and faster analysis in order to enable them to make better andinformed decisions.c) Increase Operational EfficiencyPolice should spend more time on the public facing functions. Information technologysolutions should help in reducing the repetitive paperwork/records and making the backofficefunctions more efficient.d) Create a platform for sharing crime & criminal information across the countryThere is a critical need to create a platform for sharing crime and criminal information acrosspolice stations within and between the different states in order to increase the effectiveness indealing with criminals across the state borders.3.3 STAKEHOLDERS OF PROJECTThe impact of the police subject being sensitive, a consultative and a bottom-up approach hasto be adopted in designing the MMP impacting the following stakeholders:• Citizens/ Citizens groups• MHA/NCRB/Others• State Police department• External Departments of the State• Non-Government/Private sector organizations3.4 DESIRED OUTCOMES FROM VARIOUS STAKEHOLDERSThe following are the expected benefits envisaged from successful implementation of theMMP:Benefits to CitizensAssam Police Page 18

CCTNS Functional & Technical Specificationsi) Multiple channels to access services from policeii) Simplified process for registering and tracking incidents, petitions and FIRsiii) Simplified process for accessing general services such as requests for certificates,verifications, and permissionsiv) Simplified process for registering grievances against policev) Simplified process for tracking the progress of the case during trialsvi) Simplified access to view/report unclaimed/recovered vehicles and propertyvii) Improved relationship management for victims and witnessesviii)Faster and assured response from police to any emergency calls for assistanceBenefits to Police Departmenti) Enhanced tools for investigationii) Centralized crime and criminal information repository along with the criminalimages and fingerprints with advanced search capabilitiesiii) Enhanced ability to analyze crime patterns, modus operandiiv) Enhanced ability to analyze accidents and other road incidentsv) Faster turnaround time for the analysis results (crime and traffic) to reach theofficers on the fieldvi) Reduced workload of the police station back-office activities such as preparationof regular and ad-hoc reports and station records managementvii) Enhanced tools to optimize resource allocation for patrols, emergency response,petition enquiries, and other general dutiesviii) A collaborative knowledge-oriented environment where knowledge is sharedacross the different regions and unitsix) Better coordination and communication with external stakeholder throughimplementation of electronic information exchange systemsBenefits to Ministry of Home Affairs (NCRB)i) Standardized means of capturing the crime and criminal data across the policestations in the countryii) Faster and easier access to crime and criminal information across the country in amanner amenable for trend and pattern analysisAssam Police Page 19

CCTNS Functional & Technical Specificationsiii) Enhanced ability to detect crime patterns and modus operandi across the states andcommunicate to the state police departments for aiding in crime preventioniv) The ability to respond faster and with greater accuracy to inquiries from theparliament, citizens and citizens groups; and to RTI queries.Benefits to External Departments (example: Jails, Courts, Passports Office TransportDepartment, and Hospitals)i) Seamless integration with police systems for better citizen service delivery andimproved law enforcementAssam Police Page 20

CCTNS Functional & Technical Specifications4. STATE POLICE DEPARTMENT4.1 ORGANIZATION STRUCTUREAssam Police has been divided into 7 ranges and 30 districts. Each range is under aInspector General of Police and each district is under a Superintendent of Police. Thereare 14 nos. Assam Police Battalions, 4 nos. Assam Police Task Force Battalions, 6 AssamPolice (India Reserve) Battalions, 1 Commando Battalion and 4 nos. of Training Centersin the State.Assam Police Page 21

CCTNS Functional & Technical SpecificationsThere are several agencies under the administrative control of office of the DirectorGeneral of Police, which are:Special Branch (SB)This organization collects advance intelligence, disseminations the same to Govt.and all law enforcing agencies. It has two principal adjuncts – Districts SB eachdistrict and Zonal set up in Zones. These Zones are:Eastern Zone, GuwahatiNorthern Zone, TezpurSouthern Zone, SilcharThere is a control room of S.B. running round the clock. The Special OperationUnit (SOU) under S.B. deals with activities of extremist militants etc.Training and Armed Police (T&AP)This wing looks after the training requirements of Assam Police Battalions,Assam Police Task Force Battalions, Assam Police (India Reserve) Battalions andtraining institutions. It also deals with the matter of inter – state border underDeputy Inspector General of Police (T&AP), Dergaon.Criminal Investigation Department (CID)The CID investigates cases having inter – state or inter – district ramification, Itinvestigates serious, complicated and sensational cases having jurisdiction all overthe State. Besides, it offers expertise and guidance to district Police in overallinvestigation through scientific aids, dog squads and other modern gadgets.Border OrganizationMain function of Border Organization is to prevent infiltration of foreignersthrough immigration check posts, patrol posts and intelligence cell. Under thisorganization, River Police operates to deal with crime and law & order along theriver Brahmaputra as well as char areas keeping watch against illegal migrants atinternational border. There are 159 watch posts, 6 immigration check posts & 15patrol posts under Border Organization which are responsible for detectingAssam Police Page 22

CCTNS Functional & Technical Specifications4.2. EXISTING LEGACY SYSTEMSSl.No.Applicationname1. CTS(CriminalTrackingSystem)2. PayApplicationsoftwareDescription ofservicesprovided byApplicationPhotographs ofArrested personby P.S. withcases registeredagainst themPay for CIDEmployeesApplicationarchitecture(Centralized/Decentralized)DevelopmentPlatform –Web Enabledor notDatabaseCentralized No MicrosoftAccessCentralized No MicrosoftAccessDevelopedbyInternallyInternallyLocationCentralized /DecentralizedH.Q.H.Q.4.3 EXISTING DATA CENTER INFRASTRUCTUREASDC of the State is to consolidate services, applications and infrastructure to provideefficient electronic delivery of G2G, G2C and G2B services. SDC infrastructure shall provideadequate space to house ICT assets of various departments within the state in an environmentthat meets the need for reliability, availability, scalability, security and serviceability. Variousapplications and some of the functionalities envisaged at the ASDC include Secure CentralData Repository of the State, Core Application Servers, Service Delivery Gateway, CitizenInformation/Services Portal, State Intranet Portal, Remote Management and ServiceIntegration facility. ASDC will act as a mediator and convergence point between openunsecured public domain and sensitive government environment. It will be equipped to host/co-locate systems such as Web Servers, Application Servers, Database Servers, SAN, andNAS etc.Assam Police Page 24

CCTNS Functional & Technical SpecificationsProposed Data Center details:ooooState Data Center shall have total area of 22,000 sq.ft. with 1500 sq.ft. ofserver farm area.The Data Center capacity has been planned to accommodate approximatelyTen (10) 42U racks to take care of the State requirements for the next 5 years.75 TB of Storage for various applicationAssam Secretariat Complex is the location of the SDC.Coverage of the Project: SDC shall be connected through SWAN & Internet cloud, itsservices will be available throughout the state to various Govt. departments & agenciesincluding Police Department.Data Center Services : ASDC is expected to provide following services and it would be theparticipating department‘s option to avail any or all services:Assam Police Page 25

CCTNS Functional & Technical SpecificationsPhysical & rack space in the Data Center.Availability of power and cooling infrastructure and other facility as per SLA.Scalability in terms of availability of physical space, racks and supportinginfrastructure.Foolproof security – locked server cabinets, with IP-based CCTV surveillance andhand key biometric access to all areas.24x7 monitoring of the IT infrastructure.Server Management- Periodic system upgrades/updates, patch management, OSsupport, hardening etc.Security Management– physical as well as IT infrastructure security managementincluding firewall Monitoring, configuration updates, Intrusion detection andprevention, antivirus, performing periodic audits etc.Database services– database provisioning & allocation.Storage Infrastructure inclusive of storage space , administration, and managementservices.Backup infrastructure and services.Mail and portal services.4.4 EXISTING WAN INFRASTRUCTUREAssam State Wide Area NetworkThe Assam State Wide Area Network is the core project of connectivity for all e-governanceproject in the State with an objective to ensure connectivity for all State Governmentdepartments/agency up to block level. The SWAN which is a 3 (three) tier network shallensure minimum 2 Mbps connectivity up to the block level. It is specifically andindependently built for the State with heterogeneous applications and Devices have commonNetwork Standards & Security Policy as specified by GOI. The network is interoperable andthe biggest advantage is that, it allows for partial or three-layer solutions, where the Networksoverlap in some but not all places, or where an intermediate layer that speaks to bothprotocols is created.Assam Police Page 26

CCTNS Functional & Technical SpecificationsEssential Features of the SWAN InfrastructureInter-operability with NICNET at State Hqrs. and adherence to other Standards,Interconnect and Security policy Guidelines already circulated to the States.Wireless connectivity infrastructure required at Block Hqrs for connectivity to‗Common Service Centers‘ (CSCs).Network connectivity hardware at State Hqrs. PoP required to support connectivityand traffic load for the State Data Centre (SDC)Voice over IP phones to be made available at least one at each PoPNetwork items to support both IPv4 and IPv6 protocol for Horizontal Connectivityunder NeGP.Bandwidth is up-gradable on demand as the network has deployed STM card.The total number of POPs- 304 nos ( 1: SHQ, 26 : DHQ, 277: BHQ)Back up power arrangement and security provided in all POP locationsProject being implemented by M/s. AMTRON Ltd., Guwahati.BSNL is the major Bandwidth providerPresent Implementation StatusSl. No Particulars SHQ DHQ BHQ Total1 Total no of POP‘s proposed 1 26 277 3042 POP‘s where equipment 1 23 198 222instillation completed3 No. of operational POP 1 19 150 170Issues with the ASWANThe major issues SWAN has encountered in the State:a) ASEB‘s connections in many locations are not availableb) BSNL has identified 77 sites as technically no feasible sites for providing bandwidthfor which now wireless connectivity arrangement are being madec) More than 32 site at Block level has to be relocatedd) SWAN operator has cited problem of theft and damage of equipments by miscreants.Assam Police Page 27

CCTNS Functional & Technical Specifications4.5 EXISTING CLIENT SITE INFRASTRUCTUREExisting Network InformationThe present communication network in the Police Department, has been looked after byAssam Police Radio Organization (APRO). They uses following networks forcommunication:i. POLNETii. VHF – RTiii. GSMiv. Landlinei. POLNET was started in 26 districts, under the assistance of Central Government, overa period of 2003 -2006. Presently, it is functioning only in 18 districts and another 8 ns.are dysfunctional due to non-availability of fund for maintenance and obsolence oftechnology platform. The network connected all SP offices via 256kbps link. The highmaintenance cost and redundant technology made the polnet today an unviableproposition.ii.VHF-RT : This is presently the backbone of the Assam Police Communication whichcovers all districts , SDPO, Police Station, SP offices, Border outpost, Out Post ,mobile patrolling, APBN etc. The network has 1376 fixed stations and 3600 mobilestations. The methodology adopted by the organization is quite unique and beingappreciated in the entire country for its ability to connect remotest geographicallychallenging corners of the State. There are around 14 nos. repeater stations strategicallylocated for amplification and modulation of signals across the State, which candelivered the desired message at the right time in right location. The network used tohandle approximately 28000 text messages per day, which is roughly 14 lakh word perday. Since the network uses VHF , there is no recurring bandwidth cost. This networkis managed by APRO ( Assam Police Radio Organisation, head quartered at GuwahatiAssam Police Page 28

CCTNS Functional & Technical Specificationsand has approximately 4500 nos. of technically trained men power stationed indifferent districts and locations .iii. GSM: Further GSM service of different service providers like BSNL, Reliance,Aircel, Airtel, etc. are being used by the police personnel across the State for officialand personnel communicationStorage InfrastructurePresently no storage infrastructure is available with police dept. of the State, as suchdetail information could not be providedOther Infrastructure informationPresently under Police modernization program various IT initiative like Dial-100,Surveillance System for Guwahati, are being planned, however implementation of theseprojects will take some times as such information could not be provided.The State Police Department has proposed for providing solar power infrastructure at 105Police Stations. Accordingly the proposal has been sent to MHA for approval.Infrastructure Analysis at Police Station Level: Detail Enclosed as Annexure-I( The information for all the sites are not available , same is provided here with anobjective to help the bidder to understand the present infrastructure conditions at PoliceStations , however bidder needs to make an own assessment of the situation while biddingfor this project )IT Hardware Availability in PS under CIPA project (excluding HQ pr)District Police Station PC UPS LaserPrinterMFD Switch Modem HDD DVDWriterGuwahati 1. Women PS 3 2 kva 1 1 16 port 2 2 22. Azara PS 3 2 kva 1 1 16 port 2 2 23. Basistha 4 2 kva 1 1 16 port 2 2 24. Bharalumukh 4 2 kva 1 1 16 port 2 2 25. Chandmari 5 2 kva 1 1 16 port 2 2 26. Panbzar 5 2 kva 1 1 16 port 2 2 27. Jalukbari 5 2 kva 1 1 16 port 2 2 28. Pragjoytishpur 3 2 kva 1 1 16 port 2 2 29. Latasil 3 2 kva 1 1 16 port 2 2 2Assam Police Page 29

CCTNS Functional & Technical Specifications10. North Ghy 3 2 kva 1 1 16 port 2 2 211. Paltan Bazar 5 2 kva 1 1 16 port 2 2 2Kamrup 12. Boko 3 2 kva 1 1 16 port 2 2 213. Chayagaon 4 2 kva 1 1 16 port 2 2 214. Hazo 3 2 kva 1 1 16 port 2 2 215. Kamalpur 4 2 kva 1 1 16 port 2 2 216. Baihata 3 2 kva 1 1 16 port 2 2 217. Rangia 4 2 kva 1 1 16 port 2 2 218. Sualkuchi 3 2 kva 1 1 16 port 2 2 2Morigaon 19. Dharamtul 3 2 kva 1 1 16 port 2 2 220. Jagiroad 5 2 kva 1 1 16 port 2 2 221. Laharighat 4 2 kva 1 1 16 port 2 2 222. Mayong 3 2 kva 1 1 16 port 2 2 223. Morigaon 4 2 kva 1 1 16 port 2 2 2Total 86 23 23 23 23 46 46 46Important Observations:a) All are having linux version supplied by NICb) UPS: UPS are out of order in most of the PSc) Internet connectivity : Broad Band connectivity is not available in PSd) In one of the PS i.e Moirabari – all IT assets are burnt down by miscreants in MorigaondistrictsExisting Capacity Building Infrastructure (DTC & PTC)Training Institution Type No. of TrainingInfrastructure RequirementsInstitutionsDistrict HQ 30 11 PC, 1 UPS, 1MFD, Switch , 1 LCDprojector , 1 Genset etc.PTC/RTS 2 doRTC 1 doTotal 33Details of 33 locations where in CCTNS training labs have been set up is as followsSl No Districts Sl No Districts1 SCRB Ulubari, Guwahati 18 Tinsukia2 PTC Dergaon, Assam 19 Sivasagar3 RTS Dergaon, Assam 20 Jorhat4 Dhubri 21 Golaghat5 Goalpara 22 Karbi-Anglong6 Kokrajhar 23 N. C. Hills7 Bongaigaon 24 Cachar8 Barpeta 25 Karimganj9 Kamrup 26 HailakandiAssam Police Page 30

CCTNS Functional & Technical Specifications10 Guwahati City 27 G.R.P. Pandu, Guwahati11 Nagaon 28 R.P.O. (Border), Assam, Ghty12 Morigaon 29 Chirang13 Darrang 30 Baksa14 Sonitpur 31 Udalguri15 Lakhimpur 32 Hamren16 Dhemaji 33 Nalbari17 DibrugarhPresently setting up of IT infrastructure at the majority of the locations are going on andlikely to be completed by June,2011 end.These labs are located in the district head quarter and being directly supervised by theconcerned Superintendent of the Police Stations.No of personals to be covered under the CCTNS project :Sl no Description Total% of peopleto be trainedTotal1 Gr-1 ( SP & above) 223 59% 1322 Gr-II( ASI & above) 6111 73% 44613 GrIII (Const & above) 45395 42% 19066Total Man Power to be trained 23659Master Trainer to be developed by SIsl no Description Total% of peopleto be trained Total1 Gr-1 ( SP & above) 223 0 02 Gr-II( ASI & above) 6111 0.10 63 Gr III (const.& above) 45395 0.25 113119Total Master TrainerSay 120Special Awareness Program to coversl no Description Total% of peopleto be trained Total1 Gr-1 ( SP & above) 223 100 2232 Gr-II( ASI & above) 6111 5 3063 Gr III (const.& above) 45395 1 454Total 983System Administration & Support Training to be providedsl no Description TotalPersons to betrained1 Comprising Gr-I & Gr-II 6334 1362Assam Police Page 31

CCTNS Functional & Technical SpecificationsThe basic computer training is being provided by Nodal Agency through AssamElectronics Development Corporation Ltd. (AMTRON) Guwahati-21 in variouslocations.Status report of Computer Basic Training as on 09/03/11 is provided below:Sl no Training Center Number of persons1 Kokrajhar 1002 Dhubri 2113 Bongaigaon 1124 Goalpara 1245 Barpeta 1116 Nalbari 1787 Darrang 2508 Sonitpur 1759 Lakhimpur 19310 Dhemaji 13211 Nagaon 25812 Morigaon 11713 Diphu 13814 Karimganj 13315 Tinsukia 22216 Dibrugarh 26917 Golaghat 15118 Sibsagar 21819 Jorhat 18120 Kamrup 18021 Silchar 10822 Hailakandi 137Total 3698Assam Police Page 32

CCTNS Functional & Technical Specifications5. CORE APPLICATION SOFTWARE (CAS)The CCTNS application software will contain a ―core‖ for the States/ UTs that I commonacross all 35 States and UTs. The CCTNS Core Application Software (henceforth referred toas CAS) will be developed at NCRB premises and provided to States and UTs fordeployment. Each State/UT would customize the CAS according to their unique requirementsand thereafter commission the same. States and UTs also have an option to develop anddeploy additional applications over and above the customized CAS. The choice of suchapplications lies exclusively with the State/UT.This section provides the details of the CAS (State) and CAS (Center) that will be developedby the Software Development Agency at the Center. The details provided here should be readin conjunction with the RFP and the associated addendums issued by NCRB for the selectionof the Software Development Agency for the Design, Development and Management ofCCTNS Core Application Software (CAS).5.1 CAS (CENTER)CAS (Centre): CAS (Centre) would cater to the functionality that is required at the GOIlevel (by MHA and NCRB). CAS (Centre) would enable NCRB to receive crime andcriminals‘ related data from States/UTs in order to organize it suitably to serve NCRB‘srequirements and to provide NCRB with the analysis and reporting abilities to meet theirobjective as the central level crime and criminals‘ data repository of the nation. This wouldaddress the crime- and criminals-related information needs of MHA, NCRB, the Parliament,and central government ministries and agencies, citizens and citizen groups. CAS (Centre)also facilitates the flow if crime and criminals information across States/UTs on a need-basis.CAS (Centre) will be developed and deployed at NCRB. Also, CAS (Centre) is expected tointerface with external agencies such as passports, transport authorities, etc.Overview of Services for CAS (Center) :i. State-SCRB-NCRB Data Transfer and ManagementAssam Police Page 33

CCTNS Functional & Technical SpecificationsThe service shall enable the NCRB to receive, transform, and collate the crime, criminal, andrelated data from States/UTs, to organize it suitably to serve NCRB requirements.ii. Crime and Criminal ReportsThe service shall enable authorized personnel to generate the reports and perform analysis onthe central crime, criminals, and related data repository of the nation.iii. Crime and Criminal Records and Query ManagementThe service shall enable the authorized personnel to view various registers and perform basicand advanced queries on the central crime, criminals, and related data repository of thenation.iv. Talaash ServiceThe service will enable the user to search for missing persons across a central/ nationaldatabase.v. Person of InterestThe service will enable the user to search for persons of interest such as persons wanted onoutstanding warrants, accused, charged, habitual offenders, convicts across the nationaldatabase.vi.Registered Vehicle and Vehicle of Interest ServiceThe service will enable the user to search for registered vehicles and vehicles of interest suchas, missing / stolen vehicles, abandoned / unclaimed vehicles, and vehicles involved in trafficincidents across the national database.vii.Publication ServiceThis functionality will help the NCRB to publish the periodic crime reviews to the NCRBportal.viii. NCRB Citizen InterfaceAssam Police Page 34

CCTNS Functional & Technical SpecificationsThe service shall enable the citizens to access/ search the NCRB National Database on thedata (ex, Stolen Vehicles / Property, Missing Persons, etc.) that is approved to be madeaccessible to public.ix.NCRB Interface for RTIDue to the sensitivity of the information that pertains to national security and harmony, thisservice shall enable a limited and restricted access to the authorized external stakeholders tosearch the NCRB National Database, upon submission of any RTI requests.5.2 CAS (STATE)CAS (State): CAS (State) covers functionality that is central to the goals of CCTNS and iscommon to all States and UTs. It would focus primarily on functionality at police station withspecial emphasis on crime investigation and criminals‘ detection. The following are the mainfunction blocks that would comprise CAS (State):• Registration• Investigation• Prosecution• Records Management• Search and Basic ReportingCAS(State) will also include the functionality required at Higher Offices such as State PoliceHQ, Range Offices, District HQ and SCRB.It is envisioned that CAS (State), once operational, will significantly enhance the outcomes incore police functions at Police Stations. It will do so primarily through its role- and eventorientation,that helps police personnel (playing different roles) in more effectivelyperforming their core functions and that relieves police personnel from repetitive tasks thatclaim much of their time while returning low or no value. In order for CAS (State) to achievethe above goals, it is envisaged to meet the following requirements:• It will lay special emphasis on the functions at police stations with focus onAssam Police Page 35

CCTNS Functional & Technical Specificationsusability and ease of use of the application• It will be designed to provide clear and tangible value to key roles at thePolice Station: specifically the SHO (Station House Officer), the IO (Investigation Officer)and the Station Writer.• It will be event- and role-driven• It will be content/forms-based, with customized forms based on requirements• It will be a flexible application, event and role-driven system where actions ona case can be taken as required without rigid sequence / workflows• It will eliminate the need for duplicate and redundant entry of data, and theneed for repetitive, manual report preparation – this freeing valuable time and resources forthe performance of core police functions• It will be intelligent and help police perform their roles by providing alerts,highlighting key action areas, etc.• Ability to view and exchange information amongst Police Stations, betweenPolice Stations and other Police formations and with external entities including citizens• Reporting and data requirements of higher offices must be met at the StateData Centre/SCRB level and not percolate to the police station level.• Central facilitation and coordination; but primarily driven and owned byStates/UTs where States/UTs can configure and customize the CAS for their uniquerequirements without the intervention of the central entityOverview of Services for CAS (State)i. Citizens Portal ServiceThis service shall enable Citizens to request services from Police through online petitions andtrack status of registered petitions and requests online. Citizens requests/services includepassport verification services, general service petitions such as No Objection Certificate(NOC) for job, NOC for vehicle theft, NOC for lost cell phone/passport, Licenses for arms,processions etc.ii. Petition Management ServiceAssam Police Page 36

CCTNS Functional & Technical SpecificationsThe service shall enable the police personnel to register and process the different kinds ofgeneral service petitions and complaints.iii. Unclaimed/Abandon Property Register ServiceThe service shall enable the police personnel to record and maintain unclaimed/abandonedproperty registers and match unclaimed/ abandoned property with property in lost/stolenregisters.iv. Complaint and FIR Management ServiceThe service shall enable the police personnel to register and process the complaints (FIR forcognizable complaints, Non-Cognizable Report for non-cognizable, Complaint Report forgeneral complaints, etc.) reported by the public.v. PCR Call Interface and Management ServiceThe service shall enable the police personnel to register and process the complaints asreceived through the Police Control Room through the Dial 100 emergency contact number.vi. Investigation Management ServiceThe service shall enable the police personnel to process the complaints through capturing thedetails collected during the investigation process that are required for the investigation officerto prepare a final report.vii. Court and Jail Interface and Prosecution Management ServiceThe service shall enable the police personnel to interface with the courts and jails during theinvestigation process (for producing evidence, producing arrested, remand etc) and during thetrial process.viii. Crime and Criminal Records and Query Management ServiceThe service shall enable the police personnel to view various registers and perform basic andadvanced queries on the crime and criminal information.ix. Police Email and Messaging ServiceAssam Police Page 37

CCTNS Functional & Technical SpecificationsThe service shall enable the police personnel to send / receive, official as well as personalcorrespondence.x. Periodic Crime, and Law & Order Reports and Review Dashboard ServiceThe service shall enable the police personnel to view relevant reports and dashboards and toconduct periodic crime, and law & order reviews of the police station(s) under the officer‘sjurisdiction.xi. Notification of Alerts, Important Events, Reminders and Activity Calendar or TasksServiceThe service shall capture / generate the required alerts, important events, reminders, activitycalendar and tasks.xii. State-SCRB-NCRB Data Transfer and Management ServiceThe service shall enable the States/UTs to collate, transform and transfer the crime, criminal,and other related data from state to NCRB.xiii. State CAS Administration and Configuration Management ServiceThe service shall enable the individual State/UT to configure/ customize the application tosuit to their unique requirements.xiv. User Help and Assistance ServiceThe service shall enable the end user to view the help manuals of the application and inguiding the end user in using the application.xv. User Feedback Tracking and Resolution ServiceThe service shall enable the police personnel in logging the issues/defects occurred whileusing the system.xvi. Activity Log Tracking and Audit ServiceThe service shall capture the audit trail resulting from execution of a business process orsystem function.Assam Police Page 38

CCTNS Functional & Technical Specificationsxvii. User Access and Authorization Management ServiceThe service shall enable the administrative user in setting the access privileges and willprovide authentication and authorization functionality.DEVELOPMENT OF CCTNS CORE APPLICATION SOFTWARE (CAS)CAS (Centre) and CAS (State) will be developed at NCRB under the overall guidance andsupervision of MHA, and a dedicated team from NCRB under the supervision of NationalInformatics Centre (NIC). NCRB, on behalf of MHA, engaged a professional softwaredevelopment agency (SDA) to design and develop CAS (Centre) and CAS (State) and offerassociated services. The SDA would enhance and maintain CAS (Centre) and CAS (State)until the end of the engagement with NCRB and subsequent to that, CAS (Centre) and CAS(State) would be managed by NCRB under the guidance of NIC, DIT and MHA.CAS (State) would be built as a platform at NCRB addressing the core requirements of thePolice Station to provide a basic framework to capture and process crime and criminalinformation at the police station while providing the States/UTs with the flexibility to buildtheir state specific applications around it and in addition to it. CAS (State) will be provided toStates and UTs for deployment. Each State/UT would customize the CAS according to theirunique requirements and thereafter commission the same. A bulk of the functionality wouldbe added at States/UTs‘ discretion and would be added as extensions to the CAS (State) bythe System Integrators (SI) chosen by the States/UTs.In order to achieve the above stated goals of simultaneously ensuring consistency andstandardization across States/UTs (where necessary and possible), and enabling States/UTs tomeet their unique requirements, CAS will be built as a highly configurable and customizableapplication. CAS would therefore be a product-like application that could be centrallymanaged and at the same time customized to meet the unique requirements of the States/UTsand deployed in all States/UTs. The following sections provide details of the configurationand customization requirements of CAS.In order to achieve the key CCTNS goal of facilitating the availability of real timeinformation across police stations and between police stations and higher offices, CAS wouldAssam Police Page 39

CCTNS Functional & Technical Specificationsbe built as a web application. However, given the connectivity challenges faced in a numberof police stations, especially rural police stations, the application must be built to work inpolice stations with low and/or unreliable connectivity.ROLE OF SOFTWARE DEVELOPMENT AGENCY (SDA) IN SUPPORTING CASThe SDA will provide Services for CAS (State) for a period of three (3) years followed bytwo optional one-year periods from the date of successful completion of the CAS (State)Certification. The decision on the two optional one-year periods will be taken in entirety byNCRB. During the contract period, the SDA shall offer the following services:i. Application Management Services for CAS (State) and CAS (Center)ii. Technical Program Management of Implementation of CAS (State).Each of these activities is detailed out below.Application Management Services for CAS (State) and CAS (Center)The SDA shall provide Application Management services to the CAS (State) and CAS(Center). The application management services include the following:• Provision of bug fixes, minor changes, error resolutions and minorenhancements.• Minor enhancements (the usual run-of-the-mill enhancements and not theones identified as part of Continuous Improvement).• Change request management based on feedback from the users.• Release Management; Version control of CAS (State) to be managedcentrally, with state-specific configuration incorporated.• Routine functional changes.• Any changes to CAS code that may be required because of patches to licensedsoftware being used (if any).• Updating and maintenance of all project documents.All planned changes to the application, especially major enhancements and changes infunctionality that are deviations from the signed-off FRS/SRS, shall be coordinated withinestablished Change control processes to ensure that:• Appropriate communication on change required has taken place.Assam Police Page 40

CCTNS Functional & Technical Specifications• Proper approvals have been received from CAS CoreGroup/CTT/CPMU.The SDA will define the Software Change Management and version control process andobtain approval for the same from NCRB. For all proposed changes to the application, theSDA will prepare detailed documentation including proposed changes, impact on the systemin terms of functional outcomes/additional features added to the system, etc.Technical Program Management of Implementation of CAS (State)After successful certification, the SDA will handover the certified CAS (State) to Statethrough NCRB. While NCRB will facilitate the transfer, the successful transfer of CAS toState on time is SDA‘s responsibility. During the period of CAS Solution Design andDevelopment and the Operations and Maintenance Phase following that, the SDA shallprovide technical program management services in implementing CAS in State. Through theTechnical Program Management, the SDA shall extend all the necessary support to the StateSI and ensure that the SI successfully configures, customizes and deploys CAS (State) inStates/UTs. The SDA‘s Technical Program Management responsibilities include but are notlimited to:• Preparation of technical manuals to enable the SI to configure, customize,enhance and deploy CAS in States/UTs; to be made available to SIs through the CAS onlinerepository managed by the SDA.• Preparation of ―CAS Implementation toolkits‖ that comprehensively coversdetails on all the aspects of the CAS (State) and CAS (Centre) applications including but notlimited to technical details of CAS, configuration, customization, and extension details,infrastructure sizing details, installation, commissioning, maintenance, infrastructureenvironment turning, and performance tuning details that are required for the SI tosuccessfully commission the CAS (State) application in the State, integrate CAS (State) withexternal agencies and third party solutions in the State and integrate CAS (State) with CAS(Centre) to seamless transfer the required data to NCRB. The implementation toolkit shallalso include the following:o All completed and updated training and support material needed forcustomizing and deploying CASAssam Police Page 41

CCTNS Functional & Technical Specificationso All completed and updated project documents including FRS, SRS, HLD,LLD and Test Planso Relevant software assets/artefacts (including configuration utilities / tools,deployment scripts to state SIs to deploy CAS (State) in States/UTs)o Relevant standards and design guidelines to the SI for customization,further enhancements, and integration of the application with externalsystems and third party components that will be implemented by the SI atthe State• Conduct of direct knowledge transfer through monthly contact sessions at NCRB coveringall State SIs during the contract period. During the contact sessions, the SDA shall conductstructured training sessions on the CAS Implementation Toolkit prepared by the SDA• Dedicated State Points of Contact: Members of the SDA‘s team shall act as points ofcontacts for the state level SIs. The number of States/UTs serviced by each SDA contactperson shall be determined in consultation between the CAS Core Group and the SDA. Thepoint of contact will be responsible for addressing queries from an SI and in meeting SLAtargets (in responding to States/UTs‘ needs).• Helpdesk Support: SDA shall provide Helpdesk support to the State during customization,deployment and stabilization phases with 8 contact hours (during normal business hours of 10AM to 6 PM), 6 days (Monday through Saturday, both included). The SDA shall deploy ateam of at least 5 qualified and certified resources in NCRB to address the questions from theSIs.• Deployment Scripts: The SDA shall develop the necessary deployment scripts to deployCAS (State) in State.and provide the same to State.• Data Migration Utility: The SDA shall develop a Data Migration Utility/application with allthe formats and tools to load the data into the state databases. This will be provided toStates/UTs will enable the State Sis to migrate data from legacy/paper based systems to theCAS databases.• Language Localization Support: Proving interface in local languages is a key requirementof CAS (State). The SDA shall build CAS (State) with interfaces in English and Hindi andalso build CAS (State) in such a way that it can be configured for interfaces in other locallanguages at the State level by the State SIs. In addition, the SDA shall assist the State SIs inAssam Police Page 42

CCTNS Functional & Technical Specificationscustomizing CAS (State) to support local language interface and ensure the development ointerface in local languages (Assamese, Bengali and Bodo ).• Supporting the SI to ensure that the CAS (State) that is configured and customized by the SIin the State successfully passes the User Acceptance Testing (UAT) milestone.• Seamless data exchange from CAS (State) to CAS (Centre)• Troubleshooting, resolution and escalation with State SIs; and ownership of end-to-end dataexchange between the CAS (State) and CAS (Centre) needs to ensure seamless and real-timedata exchange.6. SCOPE OF THE PROJECT6.1 Geographical ScopeThe locations across which the application and the bundle of services shall be rolled out(police stations, circle offices and other higher offices) during the implementation is asfollows :Project Coverage Description Nos RemarksPolice Stations 325Circles 61SDPO 55Police Districts 30Ranges 7PHQ 1SCRB 1PTCDTC330The ICT infrastructure for the CCTNS lab hasbeen deployed through another SI as suchFSL+ FPB 2Jail 28Police Control Room 29Total 570bidder is not required to factor the cost fortraining labs.During the first phase of the applications, CCTNS would be rolled out in 14 nos. of districtscovering around 30% of the PS, 100% of the higher offices and Data Center set up. The rollAssam Police Page 43

CCTNS Functional & Technical Specificationsout would include installation and commissioning of hardware, connectivity, otherinfrastructure and associated services (such as handholding). The choice of the districts(indicative only) where the phases would be rolled out are provided below.Sl. No. Districts in Phase I Rationale for choosing them1 GoalparaKokrajharBongaigaonBaksaKamrupGuwahatiDhuburiNalabariCacharKarimganjHailkandiTinsukiaJorhatSonitpur2 Districts in Phase IIDehmajiDibrugarhSivsagarGolaghatDarrangMorigaonBarpetaNagaonDima-HasaoUdalguriChirangHamrenR.P.O.(Border)G.R.P.The districts selected in the first phase will cover the districts from UpperAssam , Lower Assam and Barak valley area .The mix of districts in thefirst phase will given an idea of various crucial parameters likeconnectivity, availability of electricity etc. and more so implementationchallenges in different geographical area.The 3 districts of Barak valley area where Bengali is pre-dominantly used,will also provide an opportunity of understanding and designing the CASas per PS requirement Kamrup and Guwahati have been selected for easeof monitoring, volume of cases, andoffices at an early stage.interfacing with various higherThe district wise list of P.S to be covered under Phase I are given in the following table :SL. NO. DISTRICTNAME1. Kokrajhar 1. Kokrajhar2. Fakiragram3. BogribariNAME OF P.SAssam Police Page 44

CCTNS Functional & Technical Specifications4. Gossaigaon5. Tamarhat6. Kachugaon7. Dotoma8. Serfanguri9. Kazigaon10. Bashbari11. Chakrashila-Bashbari12. Tipkai13. Salakati2. Goalpara14. Goalpara15. Dudhnoi16. Rangjuli17. Dhupdhara18. Lakhipur19. Matia20. Baguan21. Marnoi22. Goalpara (R/PS)23. Chunari (R/PS)3. Bongaigaon 24. Manikpur25. Bongaigaon26. Abhayapuri27. Jogighopa4. Baksa28. Mererchar (River PS)29. Goreswar30. Tamulpur31. Barama32. Baganpara33. SalbariAssam Police Page 45

CCTNS Functional & Technical Specifications34. Gobardhana35. Simla36. Nagrijuli37. Kumrikata38. Masalpur5. Kamrup 39. Rangia40. Koya41. Kamalpur42. Baihatachariali43. Hajo44. Chaygaon45. Boko46. Nagarbera47. Palashbari48. Sualkuchi49. Bhatkhowadia (R/PS)50. Sualkuchi (R.PS)6. Guwahati City 51. Panbazar52. Latasil53. Paltanbazar54. Bharalumukh55. North Guwahati56. Fatasil Ambari57. Jalukbari58. Azara59. Chandmari60. GeetanagarAssam Police Page 46

CCTNS Functional & Technical Specifications61. Noonmati62. Dispur63. Basistha64. Khetri65. Pragjyotishpur66. Sonapur67. All Women P.S.Ghy.City68.Bhangagarh69. Hatigaon70. Satgaon71. Gorchuk7. Dhuburi 72. Dhubri73. Golokganj74. Bilashipara75. Chapor76. Mancachar77. South Salmara78. Gouripur79. Sukchar (R/PS)80. Fakirganj (R/PS)8. Nalbari 81. Nalbari82. Belsor83. Mukalmua84. Ghograpar85. Tihu86. Bhangnamari (R/PS)Assam Police Page 47

CCTNS Functional & Technical Specifications87. Sialmari Char (R/PS)9. Cachar 88. Silchar89. Borkhola90. Katigorah91. Dholai92. Sonai93. Lakhipur94. Udharbond95. Jirighat96. Annapurnaghat (R/PS)10. Karimganj 97. Karimganj98. Ratabari99. Badarpur100. Patharkandi101. Ramkrishna Nagar11. Hailakandi 102. Hailakandi103. Lala104. Katlichera12. Tinsukia105. Algapur106. Tinsukia107. Doomdooma109. SadiyaAssam Police Page 48

CCTNS Functional & Technical Specifications110. Digboi111. Margherita112. Lekhapani113. Makum114. Kakopathar115. Dhola116.Bordubi117. Pengeri118. Bardumsa119. ChangchupChariali120. Berekuri121. Phillobari122. Tangana123. Baghjan124. Saikhowaghat(R/PS)13. Jorhat 125. Jorhat126. Mariani127. Teok128. Titabor129. Borhula130. Majuli131. Garamur132. Jengraimukh133. Bhagamukh134. Pulibar14. Sonitpur135. Namatighat (R/PS)136. Tezpur137. RangaparaAssam Police Page 49

CCTNS Functional & Technical Specifications138. Missamari139. Dhekiajuli140. Thelamara141. Jamuguri142. Sootea143. Biswanath Chariali144. Behali145. Helem146. Gohpur147. Tezpur (R/PS)148. Biswanathghat (R/PS)The Higher Offices to be covered are given below :Higher OfficeNos.Circles 61SDPO 55Police Districts 30Ranges 7PHQ Medium 1SCRB 1Fingerprint Bureau 1Forensic Lab 1Police Control Room 29Jail 286.2 Functional ScopeThis section provides the detailed functional requirements that will be covered under theproject. It contains functional requirements at the different levels of the organization/scovering police stations and higher offices. This section also lists the functionality that thestate wants specifically for itself.The section shall also cover all the configuration and customization requirements on CAS(State) that are specific to the State that will be the responsibility of the System Integratorduring the System Study and Development of the Solution.Assam Police Page 50

CCTNS Functional & Technical SpecificationsSl. No. CCTNS Modules Functionality Requirements1. Registration Module LOGINLoginGENERAL PETITION SERVICESSubmit General Service PetitionPrepare Response for Service PetitionPROPERTY INFORMATIONMaintain (Enter/Update/Delete)Unclaimed/Abandoned Property InformationBASIC COMPLAINTSRegister ComplaintComplete RegistrationClose Complaint2. Investigation Module CRIME RELATEDCapture Crime Details FormCapture Chance Finger PrintsCapture Investigation DetailsPrepare Remand Report or Judicial CustodyReportPrepare Arrest CardPrepare Property Seize FormEXTERNAL AGENCIES RELATEDPrepare FPB/FSL/PME/MLC Request formCapture FPB/FSL/PME/MLC ResponseReportsPrepare Inquest ReportInquest Report Received from MagistrateTransfer Case to Different PS or AgencyEXTERNAL AGENCIES RELATEDIO Alerts for Finishing a Particular ActivityBefore the Stipulated TimeAlerts and MIS for Senior OfficersHELP FOR IOHelp: View Information on the SupportAgenciesHelp: View Check List Related to a Type ofCaseSUPPORT SERVICESDocument ManagementGenerate ReportsSecure Access3. Prosecution Module COURT INTERFACESubmit Trial-day UpdateSplit Case in case of Trial at Different CourtsOrder for Investigation/Re-investigationREPORTSAlerts and MIS for Senior OfficersAssam Police Page 51

CCTNS Functional & Technical SpecificationsSUPPORT SERVICESDocument ManagementGenerate ReportsSecure Access4. Navigation Module CASE VIEWMultiple Case ViewHOME PAGESIO Home PageSHO Home PageDuty Officer‘s Home PageCourt Constable‘s Home PageStation Writer‘s Home PageSSP & Senior Officers‘ Home Page5. Search Module QUICK SEARCHADVANCED SEARCH6. Configuration Module ADMIN FUNCTIONSConfigure Acts/SectionsConfigure Additional Data Elements Specificto the State Acts/SectionsConfigure MO/Property-Types/Castes/Tribes/…./…../…Configure Courts/FSL/FPB/…/…/…Configure TemplatesConfigure Case-specific Service LevelsConfigure Users7. Citizen Interface Module COMPLAINT BASED REGISTRATIONRegister Complaint and Receive/AcknowledgeQUERY BASED INTERFACINGConduct a QueryPROPERTY INFORMATIONApply for a NOC from the PoliceStatus Check on a NOC ApplicationProvide General Feedback/Comments to thePoliceAdditional Module proposed by the State and their justification8. Immigration and BorderModuleAssam shares its border with neighboring foreigncountries like Bangladesh and Bhutan. Further, it alsoshares its border with States like Arunachal, Nagalandand Mizoram. The effective management of law ordersituation in border areas and prevention of crime is apriority area. The detection of illegal immigrants andprevention of intrusion of immigrant /deportation etc.through border area needs to be taken into account andsame may be built in CCTNS for the State.Assam Police Page 52

CCTNS Functional & Technical Specifications10 Extremist or Terrorism module Assam is one of the States with a long track of recordsof insurgency. A separate module to track activitiesmembers of over ground and underground outfit,crimes committed & planed, effective coordinationwith CRPF.The database of CCTNS will have a handshake with databases of other agencies of theCriminal Justice System viz. Juvenile Justice, E-Courts, Passport Authorities, Immigration,Visa, Foreigner Registration & Tracking, Economic Offences, Cyber Crime, Forensic &Finger Print Bureau Workflow.External Interfacing shall also be provided to interface with Common Service Centres (CSC),e-Forms applications (of State portals), Transport Department, and other external governmentdepartments (indicative only) to facilitate electronic exchange of information.A) REGISTRATION MODULERegistration comprises of functionalities which gathers/stores the information and decidestheir importance/priority. All of these functionalities are performed by police personnelmainly on the inputs from civilians.Registration ModuleLoginGeneral Petition ServicesSubmit General Service PetitionPrepare response for Service PetitionProperty InformationMaintain (Enter/Update/Delete) Unclaimed/Abandoned Property InformationBasic ComplaintsRegister ComplaintComplete RegistrationClose complaintAssam Police Page 53

CCTNS Functional & Technical Specificationsi) LoginThe system which is used by multiple users has access restrictions. The CCTNS system has alogin page which takes the user to different function screen on basis of their role. This userdecides to interact with the CCNTS system. The users allowed to interact with the system arethe police staff with roles as SHO, IO, DO, SW, CC, DEO. The input is user name andpassword. On the basis of the role assigned to particular user the system display thefunctional screen.On Successful login, the user is to taken to the following page:a) If role is mapped to IO/SHO the user is taken to landing page for viewing caseinvestigation and registration.b) If role is mapped to Station writer the user is taken to landing page for viewingcase investigation and registration.c) If role is mapped to court constable the user is taken to landing page for viewingfunctionality for court cases.d) If role is mapped to data entry operator the user is taken to Landing page for dataentry.ii) General Petition ServicesApplicationCitizens can submit General Petitions to the police station, which caters to differentrequirements of citizens where police interface or support is required for those requirements.This gets initiated when a citizen approaches a police station with a request. When citizen hasa request, he can come to police station where his request (written, email, etc.) is attended andthe proper action is taken. Police Personnel logs on to the system to enter the details. Theentry is marked in register and the incoming entries are marked in Daily Diary. System savesthe petition for the citizen and generates a unique number for the petition submitted. Thepetition is filed and assigned to police personnel. System tags the assigned police personnelto the unique number generated for the petition submitted by the citizen.Prepare ResponseAssam Police Page 54

CCTNS Functional & Technical SpecificationsThis describes the sequence of steps to generate a response to those general petitionssubmitted by Citizens to the police station. Like no objection certificates. It caters to differentrequirements of citizens where police interface or support is required for those requirements.This is response to general petition submitted by a citizen. This data will be further used toa) Generation of reports/certificate required by the citizen.b) Sends notification to various authorities whose response is needed.c) The output of the request is marked in Despatch register.The police personnel navigate to the screen with the tasks on general petitions. He checks ifall the information required has been provided. The personnel can then decide either toa) Generate reports/certificate for the said petition. The system shows the user theinterface for report generation and once the report is generated, returns to the mainscreen (Landing page).b) Decide to assign the task to other person/authority. System sends a notification tothe concerned authority or person. System returns to the main page (Landing page).c) Cancel the process and the system returns to the landing page.iii) Maintain Unclaimed/Abandoned Property InformationThis facilitates capturing details of unclaimed or abandoned property. The first thing which isnoted is whether the property is numbered or unnumbered. Accordingly (property isnumbered or unnumbered) the details of the property are entered and further steps are taken.For example, a pamphlet is made about the attributes of the item(s) found. Details like actsand sections, local acts, section code, seizure place, seizure date/time, reported by, witnessinformation and other property details are captured. The input is manual in terms of enteringthe details and the search is system search which results in item wise output. This consists ofthe following scenarios:a) Information capture regarding propertyb) Perform searches related to unclaimed or abandoned propertyc) Associates unclaimed or abandoned property information to a cased) If the match is found, the owner is traced and he is informed about the property. Ifthe match is not found, a six month wait time is scheduled, if no one comes back inthe six months‘ window, the auction is arranged and the property is sold and theentries are made accordingly.Assam Police Page 55

CCTNS Functional & Technical SpecificationsThe police personnel logs into the system to enter the details of the registration. The details ofthe property are to be entered or modified in the system. The police personnel navigate to thenew case registration screen and fill in the required details i.e.a) GD entry,b) Date, time of incidentc) Place of incidentd) Investigation officere) Duty officerf) Actsg) Sections.The following information about the property is also entered by the usera) Property Categoryb) Property Typec) Descriptiond) Property Statuse) Valuef) Other details specific to property.For automobile property the following details to be captured specifically:a) Insurance Companyb) Insurance Datec) Validity of the insuranceSystem captures (if required) human organs in property type i.e. Eye, Kidney, others. Theuser chooses property status out of the following statuses:a) Involved in Crimeb) Stolenc) RecoveredSystem assigns separate numbers viz.a) Unclaimed Property Numberb) Investigative property numberDepending upon whether the property seized is unclaimed property or it is seized duringinvestigation. The user opens the witness tablet and enters the following information:Assam Police Page 56

CCTNS Functional & Technical Specificationsa) Name with Aliasb) Sexc) Parentaged) Marital Statuse) Age (year of Birth)f) Nationality informationg) Socio economic Statush) Addressi) Jurisdictionj) Other details specific to WitnessThe user saves the data and System generates registration number if it saves the data for thefirst time else it just saves the data. If the user cancels, the system takes the user to completeregistration. If the user closed the complaint, System mark the complaint as closed. If the userwants to search for a case, the personnel can start from the landing page or the advancedsearch page. The system displays the registration page in the view mode and the user can dothe following activities:a) Choose to modify the following details:i. Property Categoryii. Property Typeiii. Descriptioniv. Property Statusv. Valuevi. Other details specific to property.b) Choose to associate the case with another case through the registration screen.c) Checks if the waiting period has elapsed (registration date is 6 month prior to thecurrent date), and marks the property as ready for auction.iv) Register ComplaintThis describes the sequence of steps to register a complaint submitted by citizens in thepolice station. In some other cases police may register an incident (police may do it on itsown discretion). This may include complaints for crime such as thefts, robbery, murder orsome disputes over property. It may also include some incidents like discovery of unclaimedAssam Police Page 57

CCTNS Functional & Technical Specificationsproperty or unidentified dead body. This gets initiated by the police personnel who is incharge of registering complaints or have been designated by SHO. This is in response tocomplaint of a citizen. All the inputs are entered manually by the user. Citizen has filed apetition based on an incident that has already occurred and needs to be reported. The user(Police Personnel) logs onto the system and navigates to the screen meant for the recordingthe complaint and chooses a new case. User assigns acts, sections, & local Acts. The user alsoprovides any information specific to the assigned acts/sections/local acts. System decides if acomplaint is of type cognizable or noncognizable. It determines by the acts & sections (CrPC,IPC, & local) applied whether cognizable/non-cognizable. System captures if it is a juvenilecrime. The user fills the Complaint Information and Case Specific informationa) Occurrence place/ date/ time/ location [see NCRB code book]b) Reported place/ date/ time/ location [see NCRB code book]c) Registration place/ date/ time/ location [see NCRB code book]d) Direction/distance from PSe) Mode of information submission Oral, Written, Suo-Moto, Court, Senior Officerf) Duty officer.g) Preliminary inquiry officerh) Investigation officerThe user fills in brief facts of complaint reported by the informer. The user also fills in thedetails about :a) Victim(s) (if applicable)b) Accused (if applicable)c) Witness (if applicable)System captures victim details in the standard format [There should be a provision of feedingthe age in days for a newly born child]System captures accused details are in the standard formatSystem captures witness details are in the standard formatUser fills in the information about propertya) Property (Type, Lost/ Missing/ Stolen, Seized, Recovered, Abandoned, Involved inCrime)b) User enters Insurance details in case of automobile propertyAssam Police Page 58

CCTNS Functional & Technical Specificationsc) Details: Type of property and specific informationd) User enters details of human organs in property type i.e. Eye, Kidney, otherse) Additional details in case of seizureSystem captures property details are in the standard format.Case specific informationa) Missing Person details in case of missing person caseb) If injured, MLC detailsc) If death, MLC & PME detailsd) If unidentified dead body, physical details (captured as victim‘s details)e) If deserter, deserter details (captured as accused details)f) If accident, vehicle and driver informationSystem captures case specific informationa) Missing Person details in case of missing person caseb) If injured, MLC detailsc) If death, MLC & PME detailsd) If unidentified dead body, physical details (captured as victim‘s details)e) If deserter, deserter details (captured as accused details)f) If accident, vehicle and driver informationg) System captures time of body found in case of un natural deathh) System captures (if required) zero MLC or zero UDRi) System captures kind of weapon used in MLCj) System captures the cause of un natural deathk) System captures date of desertion in case of deserter case.l) In case of unnatural death case system captures number of photographs providedduring post-mortemm) In case of unnatural death case system captures that in case of dowry/custodydeath is videography captured or not?n) In case of unnatural death case system captures whether fingerprints/impressionsare preserved or the unclaimed dead bodyo) In case of unnatural death case system captures whether viscera is preserved or not.p) In case of unnatural death case system captures post-mortem registration numberAssam Police Page 59

CCTNS Functional & Technical SpecificationsUser fills in the further details sub-category of the case for further analysis if possible. Ex:Petty Issues, Missing Items, Deaths, Accidents, Nuisance, Land Issues, Cheating, FinancialIssues, Hurts, e-Community Issues, Suicides, Matrimonial, Property Offences, FamilyDisputes, Loss Of Property, Industrial Issues, Crime Against Women. The user is taken to thecomplete registration page.If the user cancels the process, the system goes to the landing page.Complete RegistrationComplaint registration is critical function of a police station. This functionality will elucidatethe different functions the user can perform after he/she has gone through the steps inregistration. This will enumerate the options which are created after user is done withregistration. The controlling user is either constable or data writer present at police station.This flow is the logical step that follows ―Maintain Complaint‖. The data is stored in thesystem and complaint is segregated in different categories. If an Investigating Offices has tobe assigned it is done by higher office like SHO. An SHO can also assign some critical casesto himself. This flow will have six scenarios:1. Save & quit2. Save & Create FIR3. Save & Create NCR4. Save & Create Complaint Report (for other cases)5. Generate Zero FIR (case or trial happens in the area of jurisdiction)6. Generate final report of Juvenile CrimeA complaint has been initiated and the user (police personnel) has logged onto the system toenter the details. The User navigates to the screen to decide on the options for completing theregistration process.System provides the user with 6 options1. Save & Quit2. Save & Create FIR3. Save & Create NCR4. Save & Create Complaint report5. Generate zero FIR6. Generate final report for Juvenile crimeAssam Police Page 60

CCTNS Functional & Technical SpecificationsIf the user chooses to ‗Save & Quit‘, then the User can go through multiple iterations on thecomplaint (MPR/UDR/Deserter‘s Case) initiated. The user may export the report to a PDF,Word or Excel. The complaint is saved. If the user chooses ―Save & Create FIR‖, then a FIRnumber is provided to the complaint. User can save and proceed to generate a report for FIR.The complaint is saved or submitted and is assigned to an investigation officer. Theinvestigation process can be started. If the user chooses to ―Save & Create NCR (Noncognizable report)‖, then User can save and generate an NCR. If the user chooses to ―Save &Create Complaint Report‖, then User can save and generate a report for specific complainttype. If the user chooses to ―Generate and Zero FIR‖, then System prompts user to update thestatus of Zero FIR generated by prompting user to enter the name of the Police Station towhich FIR is assigned. User assigns the report to the relevant police station and fills in thedetails. System notifies the relevant police station. If the user chooses to ―Save & CreateJuvenile Crime Report‖, then User can save and generate a report for Juvenile Crime type asper the Rule No. 11 of "The Juvenile Justice (Care and Protection of Children) Act, 2090 asamended in 2006". If the user chooses to quit without saving, then System does not save thechanges made after login and returns to the previous screen (Case Specific Details form).Close ComplaintThis functionality will facilitate the closing of a complaint for those complaints which do notproceed for investigation. The input for this flow comes from Maintain Complaint form andafter that when that particular complaint does not proceed to investigation and the ChargeSheet or Final Report (even for the cases which do not get investigated) is generated as anoutput right after the preliminary complaint. The owner of this flow is either the PoliceConstable or the Data Writer in the police station. If the user chooses to close complaint, thenSystem assigns status ‗closed‘ to the complaint. Save and close (without generating thereport). If the user chooses to create report and close the complaint, then Systems saves thecomplaint, generates report and closes the complaint. If the user cannot close the complaint,if there is an erroneous situation (for example – the reason for closing the complaint is notgiven), then Pop up with the error message.B) INVESTIGATION MODULEAssam Police Page 61

CCTNS Functional & Technical SpecificationsWhen a complaint is registered by a complainant, it is taken forward by an InvestigationOfficer to conduct investigation activities and which involved building further to theinformation gathered during the registration phase. It mainly involves a defined processesbound to procedural methodologies elucidated by Indian law.Investigation ModuleCrime RelatedCapture Crime Details FormsCapture Chance Finger PrintsCapture Investigation DetailsPrepare Remand Report or Judicial Custody ReportPrepare Arrest CardPrepare Property Seizure FormExternal Agencies RelatedPrepare FPB/FSL/PME/MLC Request FormCapture FPB/FSL/PME/MLC Response ReportsPrepare Inquest ReportInquest Report received from MagistrateTransfer case to different P.S/AgencyIO alerts for finishing a particular activity before stipulated timeAlert & MIS for Senior OfficersReportsPrepare Final Report or Charge SheetHelp for IOView information on Support ServicesView Checklist for a type of CaseSupport ServicesDocument ManagementGenerate ReportsSecure AccessSupport ServicesAssam Police Page 62

CCTNS Functional & Technical Specificationsi) Crime RelatedCapture Crime Details FormThis will capture those details of a criminal case which are not captured during registratione.g. the details of crime that are gathered from the scene. Investigation Officer captures thecrime details. The input is manual. As per the output new progress events are generated andthe data is stored in to the system. The user logs onto the system with the designated role anda case (FIR/MPR/UDR) have been filed. The IO visits the place of occurrence of offence forthe first time and records findings. Based on the role of the user navigates to the designatedform. System displays the information captured through FIR/Any Other Report. Usercaptures details of the permission granted by the court to proceed with the investigation.System displays a form requiring the actor to enter the court name and the date that thepermission was granted. These details only need to be filled in the case of an NCR. Userenters the following details:a) Select the date of Crime Details Capture.b) Case Diary Numberc) Select and enter the details related to the sections (Major and Minor are commonthroughout the country)Major Heads which comes under the previously entered Act and its SectionMinor Heads which comes under the previously entered Major HeadsLocal involves the section or article for state or municipality.d) Enter the methods which are used in the case and the special features related to thecase. Depends on Sections selected. Methods need to be made more comprehensive(compare to CIPA) for each section so as to be able to cover all possible scenarios.e) Select Place Typef) Select Suspected Gangsg) Enter Implements Usedh) Select Motive of Crimei) If victim exists then capture victim detailsj) If accused exists then capture accused detailsk) If witnesses exist then capture witnesses‘ detailsl) Enter description of place of occurrenceAssam Police Page 63

CCTNS Functional & Technical Specificationsm) If the property is involved that is damage or stolen. User adds the property detailsin the property details form.n) (Optional) User fills in the necessary details for the immovable property.o) (Optional) User fills in the necessary details for the jewelleryp) (Optional) User fills in the necessary details for the automobile(s)q) (Optional) User fills in the necessary details for the currencyr) (Optional) User fills in the necessary details for the explosives.s) (Optional) User fills in the necessary details for the electronics.t) (Optional) User fills in the necessary details for the Documentsu) (Optional) User fills in the necessary details for the Fire Arms.v) (Optional) User fills in the necessary details for the drugs.w) (Optional) User fills in the necessary details for the Cultural property.x) (Optional) User fills in the necessary details for the other/miscellaneous property.The user saves the data. System validates the data to check if the data is in the correct format.If the data is incorrect System prompts the user. The unfilled and mandatory data ishighlighted. Any inconsistencies are also highlighted. If the data is correct System saves thedata and notifies user.Capture Chance Finger PrintsWhenever there is a crime the finger prints are taken from the scene. This finger prints areanalysed by finger prints (FP) experts of police. This report is send to police station this isfeed into the system. This describes the process of storing the finger print reports send topolice station by the finger prints experts of police. The input here is the report from FPexpert. For the output the information is stored in the CCTNS systems. The personresponsible for entering the data can be the Police Constable, Data Writer or the Police FingerPrint Expert. The user logs into the system with the designated role and the case(FIR/MPR/UDR) have been filed. User enters the chance finger print details:1. Date of CaptureAssam Police Page 64

CCTNS Functional & Technical Specifications2. Captured By Scan finger print image and attach to a particular Finger Print detail.System captures the finger print capture details entered by the police personnel. Systemcaptures the scanned image and displays a preview which is clickable and can be enlarged tosee full image. Link finger print to accused and appear in the Accused Details section. Linkfinger print to victim and appear in the Victim Details section. User can capture two entries(default) for capturing of finger print details. System displays a form which has two defaultsections (forms) for entering finger print details. User can add more instances of finger printcapture via an add button. User saves the details and quits. If the user quits without saving theuse case details, System does not save the details edited after the last save action.Capture Investigation DetailsAfter a case is registered in the police station the investigation is carried out. This is normallya multistage process. The details may get updated several times. This enables the user to addthe details of the case and keep tracks of the progress of the case. The input is data enteredmanually or the link to pre-existing data in the system. User stores many different details:1. Storing any new detail2. Presenting charge sheet in court3. Actions on the comments of authorityThe persons responsible for entering the data are the SHO or the IO. The user logs into thesystem with the designated role and the case (FIR/MPR/UDR) have been filed. IO visits theplace of occurrence of offence for the first time and records findings. Based on the role, theuser navigates to the designated form and the System displays the information capturedthrough FIR/Any Other Report. User adds the relevant details and saves the data. The detailscan be new information on1. Case Status2. Witness3. Accused4. Victim5. Property6. Motive7. Place of occurrence8. Changes in section through alteration memoAssam Police Page 65

CCTNS Functional & Technical SpecificationsProgress event is generated and a log is maintained in case of a change. Relation of the suretywith the accused will have to be captured in the case of accused being released on bail. Theaccused when proclaimed as an offender will require information regarding sender ofinformation, sending date to gazette, date of publication etc. In the case of deserter casesinformation such as date of custody/arrest in addition to handling of accused to army shouldbe captured under the accused section. Property status should include a ―Miscellaneous‖option for when it is not included in a crime and nor is it stolen. If the user wants to generatea charge sheet, then the user fills in the necessary details to generate the charge sheet andgenerate the charge sheet. If the user wants to add remarks on the case, System displays a textbox for the display of comments. After actor adds the remark system saves the remark. Theseremarks may or may not be the response on the comments/remarks of seniorofficer/Authority. If the user chooses to select a case status for the current case beinginvestigated, the System displays 4 options:a) Details collectedb) Evidence Collectedc) Charge sheet createdd) Arrest madeEach of these statuses is mutually independent. If user selects the first 3 options, then TheCase is updated with the status selected. If user selects the Arrest made option, then TheSystem displays the following sub-statuses with details and number of accused under eachsub statusa) Bailb) Arrestc) FugitiveUser selects a particular sub-option and updates this information. User saves and Chargesheet details are updated and charge sheet is generated and the data stored. If the user cancels,then the system returns to the state prior to this form.Prepare Arrest CardIf any Arrest/Surrender takes place during investigation, the details are captured. Thesedetails are termed as arrest card. On the basis of evidence – sufficient evidence – cognizableAssam Police Page 66

CCTNS Functional & Technical Specificationsoffence – the arrest is made and hence an arrest card is prepared. This use case outlines thesteps to prepare the arrest card. The input data is entered manually and the data stored. Theoutput is the arrest card. Time, place of arrest is noted and when an arrest is made – thenearest relative of the arrested person is informed about the arrest. Subsequent to that, apersonal search is conducted for the arrested person and if there are some items found, entryof those items is made in the memo. Daily diary entry is made for the arrest and other(associated) police stations are informed about the arrest. After this, the arrested person isproduced in the court within 24 hours and can be taken in remand if required after that.The persons responsible for entering the data are either the IO or the SHO. The user logs intothe system with the designated role and the case (FIR/MPR/UDR) have been filed. IO visitsthe place of occurrence of offence for the first time and has recorded findings. Charge sheetdetails have been updated and charge sheet is generated. User opens the relevant case andopens the Arrest Form associated with it and the System populates the basic data entered forthe accused. User enters the arrest related info likea) Date and Time of Arrestb) Name of the police personnel who made the arrestSystem stores the data on clicking the save button. CCTNS shall have to include thecomputer serial number of the accused (Currently missing from CIPA).User enters the personal details of the arresteda) Nameb) Father‘s Namec) Age (Date of Birth)d) AddressSystem stores the data on clicking the save button. User enters the details of the nearestrelative informeda) Name of the relativeb) Relation to the arrestedc) Address of the RelativeSystem stores the data on clicking the save button. User enters the personal search detailsabout the arresteda) Details of money found with arrestedb) Details of any objectionable material (arms, drugs, explosives etc)Assam Police Page 67

CCTNS Functional & Technical SpecificationsSystem stores the data on clicking the save button. User enters the miscellaneous detailsabout the arrested person and the System stores the data on clicking the save button. If thearrested person has to be presented before magistrate, the user enters the details and thesystem stores the data on clicking the save button.If the arrested person has to be taken on remand, the user enters the details and the Systemstores the data on clicking the save button. If the user cancels, then the system returns to thestate prior to this form.Prepare Remand Report or Judicial Custody ReportThis describes the sequence of steps to create a remand or a judicial custody report. Anaccused person when arrested or surrenders will have to be presented in front of a magistratewithin a period of 24 hours. The magistrate can then decide the period during which theaccused can be sent into police remand for questioning related to the ongoing investigations.The magistrate may also decide on sending the accused into the custody of the court (i.e. Jail)for providing adequate security or surety for grant of a bail in bailable offences and for aperiod which the court decides in nonbailable cases. The investigation officer can inputdetails related to the decision of the court which relate to the accused and the current casebeing investigated. The input is manual and shall include details of the court‘s decision (i.e.Judicial Custody, Police Remand) in addition to the duration of the period during which theaccused is to remain in custody. The output shall consist of the report which the user canexport or print and shall serve as a reference for the ongoing investigation. The personresponsible for entering the data is the IO. Accused is presented in front of a court during thecourse of the investigation of a case and is ordered to be taken into judicial custody or policeremand. User with the designated role has logged into the system to update these details. TheUser navigates to the screen to update judicial custody or police remand related details.System displays a form with some fields pre-populated. e.g. Police Station, District,Investigation Officer, Date, Case Diary No etc. The system shall allow the user to updatefields relating to the judicial custody or police remand whichever the case may be.a) Custody type (Police remand or judicial custody)b) Date on which accused was presented in front of the courtc) Name and type of courtAssam Police Page 68

CCTNS Functional & Technical Specificationsd) Date up to which the accused is to remain in custodye) Name of JailThe name of the jail shall be enterable only if the accused is sent to judicial custody. Userenters details relating to the court decision and saves this information. System updatesremand/judicial custody information relating to the on-going investigation. If the Userchooses to print the results displayed, the system shall make available a printer friendlyformat of the report for the user.If the User chooses to export the report to a Spreadsheet or a PDF, the system shall export theresults in the format selected.Prepare Property Seizure FormDuring the process of investigation there are instances when the property is seized this mayhappen when the property is disputed, when it is used as an instrument in crime, to putpressure on accused. This form is used to note down the details. The police may seize theproperty in case ofa) If a property is found unclaimed.b) If a crime is committed andc) In case of a court of orderThis flow outlines the steps to enter the relevant data in case a property is seized. The inputdata is entered manually which is equivalent to the recovery memo (created by policepersonnel). This data is stored in the system. Time, place of arrest is noted and when anseizure is made if there is a witness its details are also noted. Daily diary entry is made for theany seizure and other (associated) police stations are also informed. The persons responsiblefor entering the data are either the IO or the data writer. User successfully logs on to thesystem with the designated role and the Case (FIR/MPR/UDR) has been filed. IO recordsfindings. User opens the relevant case and open the Property Seizure Form associated with it.System populates the basic data entered for the accused. User enters the seizure related infolikea) Date and Time of Seizureb) Name of the police personnel who made the seizurec) Place of seizured) Police stationAssam Police Page 69

CCTNS Functional & Technical Specificationse) Who is the owner of propertySystem stores the data on clicking the save button. User enters the property details of thearresteda) Whether the proper is serializable or notb) Typec) Estimated Costd) Conditione) Accused Detailsf) Other detailsSystem stores the data on clicking the save button. If the User enters the witness details,System stores the data on clicking the save button. Witness may be one or many. If the usercancels, then the system returns to the state prior to the form.ii) External Agencies RelatedPrepare FPB/FSL/PME/MLC/RTO/Excise Request FormThe flow describes the sequence of steps to create a request for cases which require theassistance of external agencies such as the Forensic Sciences Lab or the Finger Print Bureauin addition to hospitals, if a post mortem is warranted or if it is a Medico Legal case. Anongoing investigation might require the FPB to match a set of finger prints from the scene ofthe crime to ascertain the identity of the perpetrators. The investigations might also result inthe seizure of property which shall be sent to the Forensic Sciences Lab for analysis. In thecase of post mortems or medico legal cases the assistance of a hospital shall be required.Vehicles involved in an accident case might require verification from the RTO. In additionverifications from the Excise officer might be required in the case of Excise Cases. The Usershall be able to create a specific type of request based on the requirement. The input ismanual. The output shall consist of the request form, a hardcopy of which shall be sent to theconcerned agency along with related artifacts/evidence. This request form is prepared on theorder of SP or Magistrate. The flow consists of the following scenarios:1. Request for Finger Prints Bureau (FPB)2. Request for Forensic Sciences Lab (FSB)3. Request for a Post Mortem Enquiry (PME)Assam Police Page 70

CCTNS Functional & Technical Specifications4. Request for a Medico Legal Case (MLC)5. Request for vehicle verification from RTO6. Request for verification from Excise officerThe person responsible for entering the data is the IO. The investigation of a case by policepersonnel requires the assistance of an external agency. User successfully logs on to thesystem with the designated role to create a request for the case being investigated. The Usernavigates to the screen to create a FPB/FSL/PME/MLC request. System displays a form withsome fields pre-populated. e.g. Police Station, District, Investigation Officer, Date, CaseDiary No etc. System provides the User 6 options1. Request for Finger Prints Bureau (Default)2. Request for Forensic Sciences Lab3. Request for Post Mortem Enquiry4. Request for Medico Legal Case5. Request for RTO verification6. Request for verification from Excise DepartmentIf the user chooses ―Request for Finger Prints Bureau (Default)‖, then User enters requiredinformation and saves it. System stores information relating to the request made to the FPB.If the user chooses to export the request form to a word document, or a PDF, the system shallexport the request form in the format selected by the user. If the user chooses to print therequest form displayed, the system shall make available a printer friendly format of requestform. If the User chooses to create a request for the Forensic Sciences Lab (FSL), the systemdisplays a form requesting for inputs including:a) Information on property seizedb) Details of FSL the seized property is sent toc) Name of officer through whom the property was sentUser enters required information and saves it. System stores information relating to therequest made to the FSL. If the User chooses to create a request for a Post MortemExamination (PME), the system displays a form requesting for inputs including:a) Details of Hospital the dead body is sent tob) Name of officer through whom the dead body was depositedAssam Police Page 71

CCTNS Functional & Technical SpecificationsUser enters required information and saves it. System stores information relating to therequest made for a PME. If the User chooses to create a request for a Medico Legal Case(MLC), the system displays a form requesting for the following inputs:a) Details of Hospital the MLC is sent tob) Name of officer through whom the MLC was deposited in HospitalUser enters required information and saves it. System stores information relating to the MLCrequest. If the User chooses to create a request for RTO, the system displays a formrequesting for inputs including:a) Information on vehiclesb) Details of RTO the seized vehicle is sent toUser enters required information and saves it. System stores information relating to therequest made to the RTO. If the User chooses to create a request for verification from theExcise department, the system displays a form requesting for inputs relating to the excisecase at hand. User enters required information and saves it. System stores informationrelating to the request made to the Excise Department.Prepare FPB/FSL/PME/MLC response reportsThe flow describes the sequence of steps to create a response report after external agencieshave sent across details of their findings related to the investigation. Police personnel couldreceive a fingerprints matching report from the FPB/NCRB, property analysis report from theFSL, post mortem report from the concerned doctor and a statement from the Injured person(when deemed fit by the doctor) in the case of medico legal cases. The User shall be able tocreate a specific type of response report based on the requirement. The input is manual. Theoutput shall consist of the response report. The use case consists of the following scenarios:1. Finger Prints Bureau (FPB) Response Report2. Forensic Sciences Lab (FSB) Response Report3. Post Mortem Enquiry (PME) Response Report4. Medico Legal Case (MLC) Response Report5. Vehicle verification RTO Response Report6. Excise officer verification Response ReportThe person responsible for entering the data is the IO. Police personnel receive inputs relatingto an investigation from the external agencies. User successfully logs on to the system withthe designated role to create a response report. The User navigates to the screen to create aAssam Police Page 72

CCTNS Functional & Technical SpecificationsFPB/FSL/PME/MLC response report. System displays a form with some fields prepopulated.e.g. Police Station, District, Investigation Officer, Date, Case Diary No etc.System provides the User 6 options1. Finger Prints Bureau Response Report(Default)2. Forensic Sciences Lab Response Report3. Post Mortem Enquiry Response Report4. Medico Legal Case Response Report5. RTO verification Response Report6. Excise Department verification ReportIf the user chooses Finger Prints Bureau Response Report, User enters the requiredinformation and saves it. System stores information relating to the response report from FPB.If the User chooses to export the response report displayed to a word document, or a PDF, thesystem shall export the report in the format selected. If the User chooses to print the responsereport displayed, the system shall make available a printer friendly format of the report. If theUser chooses to attached a scanned image of the actual report, the System shall store thescanned image of the report for later retrieval.If User chooses to create a Forensic Sciences Lab (FSL) response report, the system displaysa form requesting for inputs including:a) Information on property seizedb) Details of FSL the seized property is sent to (defaults to entry made on request)c) Brief description of the property analysis report received from the FSLUser enters the required information and saves it. System stores information relating to theFSL response report. If the User chooses to create a Post Mortem Examination (PME)response report, the system displays a form requesting for inputs including:a) Details of Doctor who performed the PMb) Date on which the PM was conductedc) Brief description of the Cause of DeathUser enters the required information and saves it. System stores information relating to thePME response report. If the User chooses to create a Medico Legal Case (MLC) responsereport, the system displays a form requesting for the following inputs:a) Examination DateAssam Police Page 73

CCTNS Functional & Technical Specificationsb) Discharge Datec) Statement (by the injured) Dated) Brief description of injuriesUser enters the required information and saves it. System stores information relating to theMLC response report. If the User chooses to create a RTO Vehicle Inquiry response report,the system displays a form requesting for the following inputs:a) Verification Dateb) Vehicle verified (Y/N)c) Details of findingsUser enters the required information and saves it. System stores information relating to theRTO response report. If the User chooses to create a Excise verification response report, thesystem displays a form requesting for the following inputs:a) Verification dateb) Excise officerc) Verification detailsUser enters the required information and saves it. System stores information relating to theExcise verification response report.Prepare Inquest ReportThis flow elaborates the form details to be filled by investigation officer regarding the inquestreport. Inquest report is prepared for any dead body found (humans and animals both). Thisflow facilitates Investigation officer to fill in the details which are required regarding sendingof inquest report. The input form about inquest report sent is filled by IO. All the details arenoted regarding the dead body like – if the person was hurt, what are the details of theclothing etc – called as Panchnama. The dead body is then sent to post-mortem. Output isclosing of inquest report sent to magistrate progress event so that further changes are notpossible. If the findings after the post-mortem are different than the conclusions beforehand,then using the alteration memo the changes are updated. The persons responsible for enteringthe data are either the IO or the SHO. User successfully logs on to the system with thedesignated role and the Case (FIR/MPR/UDR) has been filed. IO visits the place ofoccurrence of offence for the first time and has recorded findings. User lands on the page toAssam Police Page 74

CCTNS Functional & Technical Specificationsfill inquest details and the System pops up the default case details. User enters the physicaldetailsa) Details of the woundb) Details of the clothesc) Details of the personal belongingsIf the dead body has been sent for post mortem, User enters the details in the system. If thereport has been sent to the magistrate, User enters the details in the system. If the usercancels, the system returns to the state prior to the form.Inquest Report Received from MagistrateThis flow elaborates the scenario when an inquest report (with magistrate‘s comments) isreceived by an investigation officer. This is for special circumstances – when magistratecreates the inquest report (like death in police or judicial custody) or death of lady within 7yrs of marriage. Dead body sent to CMO for PM, then attached to case diary. The input is acommented report received from the magistrate. The output is a submitted ‗inquest reportreceived from a magistrate‘ progress event. The persons responsible for entering the data areeither the IO or the SHO. User successfully logs on to the system with the designated role andthe Case (FIR/MPR/UDR) has been filed. IO visits the place of occurrence of offence for thefirst time and has recorded findings. Inquest report form has been filled and sent toMagistrate. User lands on the page to fill inquest report details received from the magistrate.System pops up the default case details (and inquest details). User enters the details about themagistratea) Magistrate Codeb) Magistrate NameUser enters the details about the reporta) Report Dateb) Magistrate RemarksUser saves the data.If the user cancels, the system returns to the state prior to the form.Remarks from OfficerAssam Police Page 75

CCTNS Functional & Technical SpecificationsOfficers may comment on the cases. Their remarks may be related to the progress of case orin the advisory capacity. The system will facilitate capturing the remarks of an officer whowants to oversee a case and comment or highlight a point for the case. The input is in form ofa search parameter (usually a case number) and the output is edited form for a particular case.This use case can have different scenarios of an office remarking the case for variouscategories, for example critical, important or low priority. A circle officer finds thatsomething is to done differently, or if he decides to take a different approach for a particularinvestigation. The persons responsible for entering the data are the IO or data writer. Usersuccessfully logs on to the system with the designated role and the Case (FIR/MPR/UDR) hasbeen filed. A case has been registered. User opens the relevant case to view its details and theSystem populates details already entered for the case. User after going through the detailsmay add the comments (by clicking on add comments button) and saves them. System storesthe data. The comments can be viewed by IO. An alert is sent to the IO. If the user cancels,System returns to the state prior to the form.Transfer a case to different Police StationThis flow completes the logical transfer of a case from one police station to another policestation. After certain stages of investigation are complete and it is ascertained that thisparticular case does not fall under the jurisdiction of the present police station involved. Theinput is entered by present investigation officer who fills the details required for completingthe transfer of a case from one police station to other. Output results with the case beingassigned to a certain police station and all the relevant papers being sent to different policestation via officer. The persons responsible for entering the data are the IO or data writer.User successfully logs on to the system with the designated role and the Case(FIR/MPR/UDR) has been filed. The registration is complete. Users open the relevant caseand the System populates the basic data. User chooses the option to assign it to a differentpolice station, System stores the data on clicking the save button. User enters the detailsneeded for the transfer of case.a) Date:b) Transfer Type:c) Reason:d) To Investigation Officer:Assam Police Page 76

CCTNS Functional & Technical Specificationse) To state:f) District:g) Police Station:h) To Agency: (depending on case type)System stores the data on clicking the save button. If the user cancels, System returns to thestate prior to the form.Alerts & MIS for Senior OfficersFor the purpose of notify or getting approval, senior officers needed to be informed. Forexample if a senior officer is assigned a crucial case or if some grave crime has taken place inhis area so he is notified through the alerts. This flow describes the required steps performedto generate alerts for senior officers The input is in the form of system assignments duringcourse of investigation or registration. Output is an alert when a senior officer logs on to thesystem. The persons responsible for entering the data can be SHO, Senior Officers or anypolice staff. User successfully logs on to the system with the designated role and the Case(FIR/MPR/UDR) has been filed. IO records findings. User may set the dates the date for thetask with a brief task description in the calendar. For court cases where the SHO/ Otherpolice staff attention is needed the date with task list is stored with court appointmentschedule by a third party. System notifies the User on its mobile devices on the datesmentioned. System displays the task to be performed on the Landing page. User can view thealerts on its landing page. If there is a serious offence or any information that primary usershould be given. The secondary users set it in the system. System sets the alert on the User‘slanding page. System sends the notification on the mobile device. If the user cancels, Systemreturns to the state prior to the form.Alerts for IO: Finishing a particular activity before a stipulated timeAn IO works on multiple cases simultaneously. Investing officer has to be informed ofcertain activities. IO must be made aware of deadlines to enable him/her finish certain tasksbefore stipulated timeframe e.g. filing a charge sheet. This flow generates the required alertsthrough system for an Investigation Officer The input for the flow are any triggers generatedby events such as firing of charge sheet or an assignment of a duty which an IO has toAssam Police Page 77

CCTNS Functional & Technical Specificationsperform (within a stipulated time). Output is an alert when the IO logs on to the system.Alerts are about crime in the area. The persons responsible for entering the data can be IO orany police staff. User successfully logs on to the system with the designated role and the Case(FIR/MPR/UDR) has been filed. IO records findings. User may set the dates the date for thetask with a brief task description in the calendar. For court cases where the IO presence isneeded the date with task list is stored with court appointment schedule by a third party.System stores the data. System notifies the User on its mobile devices on the datesmentioned. System displays the task to be performed on the Landing page. User views thealerts on its landing page. If there is a serious offence or any information that primary usershould be given. The secondary users set it in the system. System sets the alert on the User‘slanding page. System sends the notification on the mobile device. If the user is not present onthe mobile device, System returns to the state prior to the form.iii) ReportsPrepare Final Report or Charge SheetThis flow generates the final report after investigation. There can be different types of finalreports – one of them is Charge Sheet. Depending on the case type and on the findings in theinvestigation a certain type of Final Report is generated. The use case describes the steps forpreparation of Final Report / Charge Sheet. According to sufficient evidence and findings ofthe investigation the final report is created. A case can be closed based on the fact that it hasnot progressed much and for three months‘ time it had been inactive. The input entered inform of case type and other details. Output results with generation of Final Report after whichchanges are not possible. The persons responsible for entering the data are the IO or datawriter. User successfully logs on to the system with the designated role and the Case(FIR/MPR/UDR) has been filed. The registration is complete. Investigation process iscomplete. User opens the relevant case and view the case details including progress events.System populates the details of the case. User may adds/changes the details e.g. accuseddetails. User adds the following while generating the charge sheet for first timea) F.R Type:b) Original/Supplement (replace by Supplement Number in subsequent charge sheets)c) Court Name:Assam Police Page 78

CCTNS Functional & Technical Specificationsd) Court Type:The user generates the report. If the user cancels, System returns to the state prior to the form.iv) HelpView information on the Support AgenciesIO requires information on various sources to proceed on the case. Any help to guide himwith information to define his responsibilities and interfaces and services available fromexternal agencies would save his time and help an IO to perform efficiently. Flow getsinitiated by the IO who is in charge of investigation. IO asks for help on a particular casetype. A help document is displayed. The persons responsible for entering the data can beSHO or IO. User successfully logs on to the system. User clicks on help link. System displaysthe options.a) Case specific checklistb) Information on support agenciesIf the User chooses ‗Case specific checklist‘, System displays the options for the type ofcases. If the User chooses the support agency, System displays the help on support agency.a) Contact informationb) Area of responsibility.User closes the help window.View checklist related for a type of caseCriminal cases are sensitive issues; IO needs to take care of lot of details. There are instanceswhere accused does not meet the right judgement because of inconsistencies in technicaldetails. Checklist for charge sheet and other legal documents will assist IO to perform moreeffectively. This flow gets initiated by the IO who is in charge of investigation. IO asks forchecklist on a particular case type. A document is displayed. The persons responsible forentering the data can be SHO or IO.User successfully logs on to the system.User clicks on help link. System displays the options.a) Case specific checklistb) Information on support agenciesAssam Police Page 79

CCTNS Functional & Technical SpecificationsIf the User chooses ‗Case specific checklist‘, System displays the options for the type ofcases. If the User chooses the type of case, System opens checklist for the particular type ofcase.User closes the help window.C) PROSECUTION MODULEPolice personnel are in constant touch with the courts; hence it is imperative that CCTNSprovides a conduit which is to be used while interfacing with court. This option allows theuser to enter/update/view information about prosecution going on for the particularRegistration Type. System court interface gives a Court Case (CC#) number based on theCharge sheet filed. After the acknowledgement of the Final Report (usually Charge sheet)from the police the court gives the CC number and then the trial is executed giving nexthearing date etc. Going even beyond when the case comes up for trial the output from court isregistered like:_ Next hearing date_ Who will be examined_ What needs to be produced_ Summons_ Warrants_ Bail petition by accused_ Accused detailsCourt InterfaceSubmit Trail-Day UpdateSplit case in case of trial at different courtsOrder for investigation / re-investigationReportsAlerts & MIS for senior officersSupport ServicesDocument ManagementGenerate ReportsSecure AccessProsecution ModuleAssam Police Page 80

CCTNS Functional & Technical Specificationsi) Court InterfaceSubmit Trial Day UpdateThis flow captures the activities on the trial day and those activities get updated at the end ofthe day through the system. This use case captures the details and updates which are executedafter a charge sheet is submitted to the court. A charge sheet number is issued to the court. Italso follows when the case comes up for the trial.1. Details about the court happenings are updated (like how many witnesses came – who didnot come) etc.2. Details about the next dates are entered like (when is the next date – what is theresponsibility of the court constable on the next datea. Sort by trial dateb. Collect evidence to be producedc. Alert the witnesses/IO/victim on the upcoming dated. Produce accusede. Any summons left un-servedf. Any warrants left un-executedg. Summons to be servedh. Warrants to be executedi. Bail petitionsj. Court ruling or final resultk. Next trial datel. Assign summons and statusm. Assign warrants and statusn. Stand on bail petition and statuso. Appeal to be filed or not?The persons responsible for entering the data can be court constable or the duty officer. Usersuccessfully logs on to the system with the designated role. Charge sheet has been filed andcharge sheet details have been updated in the system. Post Charge sheet Court ExecutionOrders – details have been updated and the case is running for the trial. User loads the page tocapture charge sheet number. System prompts to enter FIR details. User enters the FIRAssam Police Page 81

CCTNS Functional & Technical Specificationsnumber. System prompts to enter charge sheet details. User associates the charge sheet detailsto the FIRa) Charge sheet Numberb) Charge sheet Issue Datec) Next Hearing DateSystem associates the particular FIR number to the entered Charge sheet details (number,date and next hearing date). User saves the above form. Charge sheet details gets saved (andassociated with an FIR).User moves to the Trial Day Update screen. User can search a particular FIR number. Systemloads that particular FIR details and it also loads related charge sheet numbers to the FIR.First it loads a particular charge sheet number and it shows the other charge sheet numbers inform of the drop down. User makes updates relating to the progress made on the trial. Usermakes updates relating to the progress made on the trial.Information includesa) Summons to be servedb) Warrants to be executedc) Any summons left un-servedd) Any warrants left un-executede) Bail petitionsf) Court ruling or final resultg) Next trial dateh) Assign summons and statusi) Assign warrants and statusj) Stand on bail petition and status including forfeiture/default of security in case bailis acceptedk) Appeal to be filed or not?The System is updated with this information related to the trial. Summons/Warrants whenexecuted details such as name, address of the person /official should be captured.Summon/Warrants when issued by the Court should capture department to which it is issued.Summon/Warrants when executed should include remarks on action taken. If the trial hasbeen postponed to Next Date, User enters the details:a) Reason for postponing the dateAssam Police Page 82

CCTNS Functional & Technical Specificationsb) The next date when trial will resumeIf the FIR has to be associated with a different charge sheet, User chooses a particular chargesheet number (from the drop down). System loads the details of that particular charge sheet(for the FIR associated). User can fill the details in the lower pane of the trial day updatepage. System stores the data. User enters the data for the particular charge sheet – associatedto a particular FIR and then saves and quits. System returns to the state prior to the form.Split CaseThis flow splits the case logically in the system. A case is generally split when some of theaccused in a case are not apprehended. The accused who have been apprehended are takenthrough prosecution proceeding and a separate case is created for those that have not beenapprehended. Separate charge sheets shall be created for the split case. Another scenariowhere a case could get split is when the trial is to take place at separate courts (e.g. Accusedin a case includes a juvenile who shall be tried in a juvenile court). Input comes from variousfindings that emerge during the investigation process. For example if it is found that out of afew accused, one is not arrested and the rest are then the case shall be split so that the originalcase can be taken to its logical conclusion and the apprehended accused can be taken througha trial. Output is a new case or a new charge sheet for which a separate investigation orprosecution process kicks off. The persons responsible for entering the data are the policeconstable or the data writer. Some accused in a case have not been apprehended and the caseis to be prosecuted hence warranting a splitting of the case. Accused in a single case are to betried in different courts. User successfully logs into the system to split the case. Usernavigates to the screen in order to split a case. The system shall display a form with thefollowing fields which are pre-populated Police Station, District, Investigation Officer, Casenumber etc. The system shall prompt the user to enter the FIR number. User enters the FIRnumber. System loads FIR details along with all related charge sheet numbers (in a dropdown). User selects a charge sheet. System displays details of the charge sheet along with thelist of accused. The user shall be able to split the case (i.e. charge sheet) by selecting theaccused for which a separate charge sheet is to be created. User selects accused and splitscase. System creates a new charge sheet number and associates it to the existing FIR. Theaccused selected shall now be associated with the new charge sheet.Assam Police Page 83

CCTNS Functional & Technical SpecificationsOrder for Reinvestigation/investigationCourt may order that a particular case must undergo reinvestigation or may give thepermission for investigation. The details related to reinvestigation/investigation are sent toinvestigation officer. This flow describes the required steps performed to update the systemwhen the court has order for reinvestigation of case of have given the permission forinvestigation. Input is data entered by the User and the case. Output is an alert and the relatedupdates in the system. The persons responsible for entering the data can be court constable orany police staff. User successfully logs on to the system with the designated role. Chargesheet has been filed and the case is being prosecuted. User navigates to details of case and setit for investigation. System displays the screen. User adds the following information to casedetailsa) Name of the Courtb) Court order detail.c) Court order date.d) Court order received on date.e) "Investigation handed over to" Investigating Officer detailsSystem notifies the concerned officers. System changes the status of the case to ―Underinvestigation‖. System displays the task to be performed on the investigative officer landingpage. User closes the window and stops the flow. System returns to the state prior to theform.ii) ReportsAlerts & MIS for Senior OfficersSenior officers need to be informed and have to receive alerts and events related to cases thatare currently being prosecuted in the courts. For example a senior officer shall have to receivealerts on crucial cases related to some grave crimes that have taken place in his area and thatare currently being prosecuted. The input is in the form of cases that are currently beingprosecuted. Output is an alert when a senior officer logs on to the system. The personsresponsible for entering the data are SHO, Senior Officers or Any police staff. Usersuccessfully logs on to the system with the designated role. Charge sheet has been filed andthe case is being prosecuted. User may set the dates the tasks with a brief task description inAssam Police Page 84

CCTNS Functional & Technical Specificationsthe calendar. For court cases where the SHO/ Other police staff attention is needed the datewith task list is stored with court appointment schedule by a third party. System stores thedata. System notifies the User on its mobile devices on the dates mentioned. System displaysthe task to be performed on the Landing page. User views the alerts on its landing page. Usercloses the window and stops the flow. System returns to the state prior to the form.D) NAVIGATION MODULENavigation comprises of functionalities which are present to the staff members as per theirdifferent roles. It describes the interface the system provides to the staff once they log into thesystem and the options present to each one of them.Case ViewMultiple Case ViewHome PagesStation Writer Home PageSHO Home PageDuty Officer‘s Home PageCourt Constable‘s Home PageSSP & Senior Officer‘s Home PageNavigation Modulei) Case ViewMultiple Case ViewA case can have several stages i.e. open case, closed case, re-opens cases, disposed case,unresolved case and case pending trial. A multiple view is needed for the summary ofsuch cases in a single page. The flow describes the navigation from and to multiple caseviews. The user see in the summary the number of open case, closed case, re-opens cases,disposed case, unresolved case as per his role and user id after the login. User thennavigates to the relevant screen using the hyperlinks on that page. The system displaysthe page for generating reports with the following criteria to select:1. FIR No.2. Select AreaAssam Police Page 85

CCTNS Functional & Technical Specifications3. Category4. Date Range5. Yearly/Monthly/WeeklyWhen the user clicks on the Generate Report, the result should be in the form of statistics anddrill down should be allowed for the user to deep dive into the details. The reports shouldcontain the following columns:1. Till Last Month2. This Month3. Completed4. PendingThe following types of cases will be shown as part of the report:1. Open Cases2. Closed Cases3. Re-Opened Cases4. Disposed Cases5. Un-Resolved Casesii) Home PagesIO Home PageOnce the IO logs into the system, he/she see the cases and various status and pending tasks.This use case elaborates on that process. This flow gets initiated by the IO who is in charge ofdoing investigation in response to complaint of a citizen. After login, IO sees the page fromwhere he view the list of cases also those under trials, under investigation, re-opened case.User can also view the task he/she had set in calendar, the court appointments and theadministration related tasks. Here the user may fill in the details manually to search. The usecase branches to another use cases for investigation and search. The user has successfullylogged onto the system with the designated role. The user navigates to the landing page of theIO. The following tabs are shown to the user:1. Case List2. Under Investigation3. Under TrialAssam Police Page 86

CCTNS Functional & Technical Specifications4. Re-Opened Cases5. Calendar6. Court Appointment Schedule7. AdministrationThe user can choose any of the cases from the tabs and drill down to see the details for thatcase. A link should be provided to the following pages:1. New Case Registration2. General Service RequestA section should be provided where the user should be able to view alerts and upcomingevents. The basic search and quick reports functionality should be available on the landingpage. A button for advanced search should also be present in case the user wants to use thatfeature.SHO Home PageOnce the SHO logs into the system, he/she see the cases and various status and pending tasks.This use case elaborates on that process. This flow gets initiated by SHO to view case basedsummary. After login SHO sees the page from where he can view the list of cases i.e. undertrial cases, under investigation cases in his police station. User can also view the task he/shehad set in calendar, the court appointments, the administration related tasks and the reports.Here the user may fill in the details manually to search. The use case branches to another usecases for investigation and search. The user has successfully logged onto the system with thedesignated role. The user navigates to the landing page of the SHO. The following tabsshould be present:1. Under Investigation2. Under Trial3. Calendar4. Court Appointment Schedule5. Administration6. Report SummaryThe user can choose any of the cases from the tabs and drill down to see the details for thatcase. A link should be provided to the following pages:1. New Case Registration2. General Service RequestAssam Police Page 87

CCTNS Functional & Technical SpecificationsA section should be provided where the user should be able to view alerts and upcomingevents. The basic search and quick reports functionality should be available on the landingpage. A button for advanced search should also be present in case the user wants to use thatfeature.Duty Officer Home PageOnce the DO logs into the system, he needs the capability to register a complaint. This flowelaborates on that process. This flow gets initiated by DO to view the case summary. Afterlogin DO sees the page from where he can a register a case.The user has successfully logged onto the system with the designated role. The user navigatesto the landing page of the Duty Officer. The system shows the case registration page to theuser. The user can enter the following details1. Registration Date2. Registration Time3. IO Name4. IO Code5. GD Entry Number6. Mode of Information7. Date of Occurrence8. Time of Occurrence9. Place of Occurrence10. Direction from PS11. Distance from PS12. Brief Fact about the case13. Case Type14. Act15. Local Act16. SectionThe user saves and submits the information or chooses to reset the page.A link should be provided to the following pages:1. New Case Registration2. General Service RequestAssam Police Page 88

CCTNS Functional & Technical SpecificationsA section should be provided where the user should be able to view alerts and upcomingevents. The basic search and quick reports functionality should be available on the landingpage. A button for advanced search should also be present in case the user wants to use thatfeature.Station Writer Home PageOnce the station writer logs into the system, he/she needs the capability to generate reportsand add data relevant to cases. This flow gets initiated by station writer to view the casesummary. After login station writer sees the report summary. He/She may generate the crimereport. He may navigate to a particular case to update it. The user has successfully loggedonto the system with the designated role. The user navigates to the landing page of theStation Writer Home Page. The system displays the page for generating reports with thefollowing criteria to select:1. FIR No.2. Select Area3. Category4. Date Range5. Yearly/Monthly/WeeklyWhen the user clicks on the Generate Crime Report, the result should be in the form ofstatistics and drill down should be allowed for the user to deep dive into the details. Thereports should contain the following columns:1. Till Last Month2. This Month3. Completed4. PendingThe following types of cases will be shown as part of the report:1. Case Pending Arrests2. Registered Cases3. Charge Sheets4. Court Disposal5. Warrants6. SummonsAssam Police Page 89

CCTNS Functional & Technical Specifications7. General Service RequestThe user can choose to reset the fields. The user should also be able to navigate to Search andAdvanced Search Pages from the landing page.Court Constable Home PageOnce the court constable logs into the system, he/she has the duty to keep the track of theupdates related to court proceedings. This flow elaborates on that process. This flow getsinitiated by court constable to view the court appointment schedule. He/She also views thesummary of charge sheet filed, case disposed by court, summons and warrants. Courtconstable is able to navigate to other pages that require updates to be recorded from the courti.e. warrants, summons, bail petitions, court notices, trial day updates, prosecution relatedupdates. The user has successfully logged onto the system with the designated role. The usernavigates to the landing page of the Court Constable Home Page. The system shows the userthe following buttons to navigate to the respective pages:1. Capture Charge Sheet Number2. Trial Date Update3. Arrest4. Warrants5. Summons6. Court Notices7. Bail PetitionsThe user gets to view the following tabs on his home page:1. Court Appointment Schedulea. Courtb. Date & Time of Trialc. FIR Nod. Case Descriptione. Activity2. Report Summarya. Till Last Monthb. This Monthc. CompletedAssam Police Page 90

CCTNS Functional & Technical Specificationsd. PendingThe report summary will be shown for the following categories:1. Charge Sheets2. Court Disposal3. Warrants4. SummonsThe user will have the choice to drill down to the particular case from the statistical datashown in the report.SSP & Senior Officer’s Home PageOnce the SSP or a senior officer logs into the system, he/she see the cases and various statusand pending tasks. This flow elaborates on that process. This flow gets initiated by SSP orSenior Officer to view the summary of cases based on junior officer or type of cases. Afterlogin Senior Officer sees the page from where he can navigate to links i.e. open case, closedcase, re-opened case, resolved case and disposed cases assigned to officers junior to him/her.The user has successfully logged onto the system with the designated role. The user navigatesto the landing page of the SSP & Senior Officer Home Page. The system displays thefollowing button to the user to navigate to the respective pages:1. Open Cases2. Closed Cases3. Re-Opened Cases4. Resolved Cases5. Disposed CasesThe user will have the facility to do basic search or can click on the advanced search buttonfor more options for search. The system displays the page for generating reports with thefollowing criteria to select:1. FIR No.2. Select Area3. Category4. Date Range5. Year ly/Monthly/WeeklyAssam Police Page 91

CCTNS Functional & Technical SpecificationsWhen the user clicks on the Generate Report, the result should be in the form of statistics anddrill down should be allowed for the user to deep dive into the details. The reports shouldcontain the following columns:1. Till Last Month2. This Month3. Completed4. PendingThe following types of cases will be shown as part of the report:1. Case Pending Arrests2. Registered Cases3. Charge Sheets4. Court Disposal5. Warrants6. Summons7. General Service RequestE) SEARCH MODULEPolice personnel are often required to retrieve case related information for review or updates.The CCTNS provides them with basic and advanced search capabilities that enable the quickretrieval of information on-demand. The ability to query on cases related to crime, accuseddetails, modus operandi etc, provides the required flexibility and quick turnaround time thatpolice personnel can benefit from. The ability to save and retrieve queries is also built intothe system and this helps to reduce the number of keystrokes required.SearchQuick SearchAdvanced SearchNavigation Modulei) Quick SearchThe flow describes the Quick search capabilities provided by the CCTNS system to an userwhich will enable the concerned to retrieve cases based on less comprehensive search criteriaAssam Police Page 92

CCTNS Functional & Technical Specificationsas compared to the Advanced Search functionality. The input is manual. The output shallconsist of a list of cases pertaining to the criteria entered and is customizable by the user. TheUser shall be able to select a case to view its details. User successfully logs on to the systemwith the designated role. The User navigates to the screen to search for a case(s). The Systemdisplays a form requesting the user for the following inputsa) FIR Nob) Date Rangec) Beat Aread) Interval (Year/Month/Week)e) Type of caseUser enters search criteria and executes search. The system shall display results which matchthe search criteria entered. The view shall default to that selected by the user (i.e.Suspect/Case). If the User chooses to change the view on the results page, The system shallswitch between views depending on the view (Suspect/Case) selected. If the User chooses tosave a query, System displays a form that enables an user to save a query. The User shall beprompted to enter a name and a path for the query that he wants to save. If the User choosesto export the results displayed to a word document, Spreadsheet or a PDF, The system shallexport the results in the format selected by the user. All pages shall be exported and not onlythe current page (i.e. Pagination present). If the User chooses to print the results displayed,the system shall make available a printer friendly format of the results for the user. All pagesshall be printed and not only the current page (i.e Pagination present). If the User chooses toview the details of a specific case, System lands to case details page. If the User chooses toreset the page to default, System refreshes page with search criteria set to default. Allpreviously entered fields are wiped out.Advanced SearchThe flow describes the Advanced Search capabilities provided by the CCTNS system to anuser which will enable the concerned to retrieve case s based on the type of crime, accuseddetails, modus operandi and property details. e.g. IO or SHO decides to retrieve cases tied toa particular type of crime (murder, theft etc). The User (SHO/IO) enters a search criteriabased on the option (Crime, Property etc) selected and shall also be provided the ability tostore and load custom queries for easy retrieval. The input is manual. The output shall consistof a list of cases pertaining to the criteria entered and is customizable by the user. The UserAssam Police Page 93

CCTNS Functional & Technical Specificationsshall be able to select a case to view its details. The persons responsible for using the systemare SHO or IO. User successfully logs on to the system with the designated role. The Usernavigates to the screen to search for a case(s). System provides the User 5 optionsa) Criminal Detail (Default)b) Suspect Detailc) Victim Detaild) Modus Operandie) Property DetailThe system shall display the search criteria for the Criminal Detail option on page load. Mostfields in the search criteria section shall be presented as a combo box providing the ability tosearch on multiple values for a single field. System shall provide the ability to execute aquery based on search criteria entered on multiple options. If the User chooses to execute asearch using the Criminal Detail option, the system shall display the search criteria for theCriminal Detail option on page load. Most fields in the search criteria section shall bepresented as a combo box providing the ability to search on multiple values for a single field.A user shall have the ability to select multiple fields from an Available list. The user shallalso be able to view results by Suspects or by Cases. If the User chooses to execute a searchusing the Suspect Detail option, the system shall display the search criteria for the SuspectDetail option on page load. Most fields in the search criteria section shall be presented as acombo box providing the ability to search on multiple values for a single field. A user shallhave the ability to select multiple fields from an Available list. The user shall also be able toview results by Suspects or by Cases. If the User chooses to execute a search using theVictim Detail search criterion, the system shall display the search criteria for the VictimDetail option on page load. Most fields in the search criteria section shall be presented as acombo box providing the ability to search on multiple values for a single field. A user shallhave the ability to select multiple fields from an Available list. The user shall also be able toview results by Suspects or by Cases. If the User chooses to execute a search using theModus Operandi search criterion. The system shall display the search criteria for the ModusOperandi option on page load. Most fields in the search criteria section shall be presented as acombo box providing the ability to search on multiple values for a single field. A user shallhave the ability to select multiple fields from an Available list. The user shall also be able toview results by Suspects or by Cases. If the User chooses to execute a search using theAssam Police Page 94

CCTNS Functional & Technical SpecificationsProperty Detail search criterion, the system shall display the search criteria for the PropertyDetail option on page load. Most fields in the search criteria section shall be presented as acombo box providing the ability to search on multiple values for a single field. A user shallhave the ability to select multiple fields from an Available list. The user shall also be able toview results by Suspects or by Cases. If the User chooses to view a previously stored query,System refreshes page with search criteria set to values defined in the query. The user shallbe able to make edits if required. If the User chooses to delete a previously stored query,System shall provide the user to ability to browse through previously stored queries anddelete them. If the User chooses to preview the query, System shall display a summary of thesearch criteria selected or entered by the user on a different form. The screen shall have thefollowing sections:a) Criminal Detailb) Suspect Detailc) Victim Detaild) Modus Operandie) Property DetailWhen the User enters search criteria and executes search, the system shall display resultswhich match the search criteria entered. The view shall default to that selected by the user(i.e. Suspect/Case).If the User chooses to change the view on the results page, the system shall switch betweenviews depending on the view (Suspect/Case) selected. If the User chooses to save a query,System displays a form that enables an user to save a query. The User shall be prompted toenter a name and a path for the query that he wants to save. If the User chooses to export theresults displayed to a word document, Spreadsheet or a PDF, the system shall export theresults in the format selected by the user. All pages shall be exported and not only the currentpage (i.e. Pagination present). If the User chooses to print the results displayed, the systemshall make available a printer friendly format of the results for the user. All pages shall beprinted and not only the current page (i.e Pagination present). If the User chooses to view thedetails of a specific case, System lands on to case details page. If the user executes a searchwithout entering fields marked as mandatory, the system shall prompt the User to enter themandatory fields and then execute a search. Search criteria previously entered shall remainintact.Assam Police Page 95

CCTNS Functional & Technical SpecificationsF) CONFIGURATION MODULEConfiguration comprises of functionalities necessary for the administration to maintain thesystem on daily basis. They keep the data updated as per the needs of police department.They are in charge of providing data and functionalities to police staff based on their roles.This section describes the interface which the system provides to the administration staffonce they log into the system.Admin FunctionsConfiguration ModuleConfigure acts/sectionsConfigure additional data elements specific to the state acts/sectionsConfigure MO/Property-Types/Castes/Tribes/…Configure Police Organization Structure (Districts, Ranges, Police Stations,..)Configure Courts/FSL/FPB/…Configure TemplatesConfigure Case-specific Service LevelsConfigure Usersi) Configure acts/sectionsThe admin needs to manage and update the data periodically. Admin may add new acts andsections. Admin may delete the acts and sections. This flow gets initiated by the admin whois in charge of keeping the acts and sections updated as per the laws especially local laws.The data is manually entered into the system by the user. After the user saves the data thechanges are reflected to the users. The admin are not allowed to make changes to the data(acts/sections) provided by the centre. User successfully logs on to the system with theadministrator‘s role. The User navigates to the screen to make changes to Acts/Sections. TheSystem displays a screen and prompts the user for the following inputsa) Act Numberb) Section Number(s)The System also provides the ability to add or delete an Act or Section. The Act number is amandatory input where as the Section Number is an optional input. The User enters an Actnumber and optionally the Section number and chooses to add it. The System shall beupdated with the new Act/Section(s). The system shall check to ensure that there are nochanges being affected to existing Acts/Sections. The User enters an Act number andoptionally the Section number and chooses to delete it. System requests the user forAssam Police Page 96

CCTNS Functional & Technical Specificationsconfirmation to proceed with the deletion. The User confirms that he wants to proceed withthe deletion. System deletes the Act/Section. The User enters an already existing Act numberand optionally the Section number and chooses to add it. System shall throw an exceptioninforming the user that he cannot proceed with the addition.ii) Configure additional data elements specific to the state acts/sectionsThe admin needs to manage and update the data periodically. Admin may add new dataelements specific to the state acts/sections. This flow gets initiated by the admin who is incharge of keeping the data elements acts and sections updated as per the laws especially locallaws. New objects/ data elements may be added on the request of specific police stations. Thedata is manually entered into the system by the user. After the user saves the data the changesare reflected to the users. The admin are not allowed to make changes to the data specified bythe centre. User successfully logs on to the system with the administrator‘s role. The Usernavigates to the screen to make changes to the data elements pertaining to Acts/Sections. TheSystem displays a screen and prompts the user for the following inputsa) Act Numberb) Section Number(s)The Act number is a mandatory input where as the Section Number is an optional input. TheUser enters an Act number and optionally the Section number and executes a search. TheSystem shall display the data elements pertaining to the Act number and the Section numberentered. The user shall have the ability to add/delete data elements tied to the Act/Section. Ifthe User chooses to add data elements, System displays a form that enables the user to addadditional data elements. The User adds the data elements. System adds the additional dataelements to the Act/Section. If the User selects data elements and deletes them, Systemdeletes selected data elements tied to the Act/Section.iii) Configure MO /Property-Type/Castes/Tribes/...The admin needs to manage and update the data periodically. Admin may add new MO/Property-Type/Castes/Tribes/.... Admin may delete the MO/Property-Type/Castes/Tribes/...It is necessary to meet the demands posed by new cases and ever changing scenarios. Thisflow gets initiated by the admin as they are in charge of keeping the master tables for MO/Property-Type/Castes/Tribes/... updated as per the need of police. The data is manuallyentered into the system by the user. After the user saves the data the changes are reflected tothe users. The admin are not allowed to make changes to the data (acts/sections) provided byAssam Police Page 97

CCTNS Functional & Technical Specificationsthe centre. User successfully logs on to the system with the administrator‘s role. The Usernavigates to the screen to manage and update data pertaining to MO/Castes/Tribes etc. TheSystem displays the following options:a) MOb) Property-Typec) Castesd) TribesThe system shall provide the ability to add/delete data tied to the options mentioned above.When the User selects a particular option, System displays the data currently tied to theparticular option. If the User chooses to add data elements to the option, System displays aform allowing the user to add additional fields to an option. The User adds the elements to theoption. The System is updated with this information and the data elements are added. If theUser selects data elements from the option and deletes them, System is updated with thisinformation and the data elements are deleted.iv) Configure Police Organisation Structure (District Ranges Police Stations)The admin needs to manage and update the data periodically. Admin may make changes tothe police organisation structure as proposed by the local authorities. This use case getsinitiated by the admin. New locations like districe, beats etc can be added. They may addbeats or add new locations within the beat. They may also change the jurisdiction of districtpolice ranges. They may add new roles for the station and assign them the functionalities.These are the changes which have to keep the system in sync with the actions of localgoverning bodies or the necessities presented due to some cases. The data is manually enteredinto the system by the user. After the user saves the data the changes are reflected to theusers. The admin are not allowed to make changes to the data specified by the centre. Usersuccessfully logs on to the system with the administrator‘s role The User navigates to thescreen to make changes to the police organisation structure. The system displays thefollowing optionsa) Update roles/functionalities for the stationb) Update Beat Informationc) Update jurisdictionIf the User chooses to update the roles/functionalities tied to the station, System displays theAssam Police Page 98

CCTNS Functional & Technical Specificationslist of roles tied to the police station. The System shall provide the ability to add/delete roles.If the User chooses to Add a role, System shall display a form enabling the user to add a newrole. If the User selects a particular role, The System shall display a form with the list offunctionalities tied to the particular role. The System shall provide the ability to add/deleteresponsibilities. If the User chooses to Delete a role, System shall ask for confirmation beforeproceeding with the deletion. If the User chooses to update Beat Information, System shallrequest the user to enter the following information:a) Beat Numberb) Beat NameThe System also provides the ability to add/delete a Beat. If the User executes a query on theBeat Number and Beat Name, System displays information about the beat such as thelocations currently tied to the beat. The System shall provide the ability to add/deletelocations from the beat. If the User chooses to add a beat, System displays a form requestingthe user to enter a Beat Number and an appropriate Name for the beat they want to add. If theUser chooses to delete a beat, System displays a form requesting to user to enter a BeatNumber and an appropriate Name for the beat they want to delete. If the User chooses toupdate information related to jurisdiction, System shall display a form listing the currentpolice stations/circles/districts etc in their jurisdiction. Granularity shall depend onjurisdiction. The System shall provide the ability to make additions/deletions to the list beingdisplayed. If the User makes additions/deletions in the jurisdiction list, System is updatedwith this information.v) Configure Court/FSL/FPBThe admin needs to manage and update the changes related to external agencies such ascourt, FSL, FPB, etc periodically. New agencies need to be updated as per the jurisdiction ofthe changes in their attributes (.e.g. addresses, names). This flow gets initiated by the adminthey maintain the master tables that stored the data related to external agencies i.e. court,FSL, FPB. They may enter delete or change the details such as (names, addresses, andAssam Police Page 99

CCTNS Functional & Technical Specificationscontact person) as per the changes taken place in local bodies. The data is manuallyentered/changed into the system by the user. After the user saves the data the changes arereflected to the users. The admin are not allowed to make changes to the data specified by thecentre. User successfully logs on to the system with the administrator‘s role. User navigatesto configuration module of the Court/FSL/FPB. System displays the option toa) Add a Court.b) Add a FSLc) Add a FPBIf the user chooses to add a court, User fill in the details of Courta) Name of the Courtb) Name of Judgec) Joining and End datesd) AddressUser stores the court. System goes to the previous screen. If the user chooses to add FSL,User fill in the details of FSLa) Name of the FSLb) Name of concerned personc) AddressUser stores the FSL. System goes to the previous screen. If the user chooses to add FPB, Userfill in the details of FPBa) Name of the FPBb) Name of concerned personc) AddressUser stores the FPB details. System goes to the previous screen.vi) Configure TemplatesThe admin needs to manage and update the templates needed for different proceduralpurposes. Admin may add new templates. Admin may delete the old templates. This flowgets initiated by the admin as they maintain the different templates needed in differentprocedures and for different case types. They may enter delete or change the templates as perthe directive of local governments or standard guidelines. The data is manually entered intoAssam Police Page 100

CCTNS Functional & Technical Specificationsthe system by the user. After the user saves the data the changes are reflected to the users.The admin are not allowed to make changes to the data specified by the centre. Usersuccessfully logs on to the system with the administrator‘s role. User navigates toconfiguration template. System displays the option toa) Add a template.b) Modify a templatec) Delete a templateIf the user chooses to Add a Template, User fills in the details of template. These templatesare the documents that are used in the normal operation of police station. These templates areonly for those functionalities not supported by the System. They are primarily for interfacingwith other entities e.g. Other police station for information sheet, For sending reports to CBI,for interfacing with hospital in cases of injuries. System displays the details that are needed tobe entered into the system. User stores the template. System goes to the previous screen. Ifthe user chooses to Delete a Template, System deletes the template. If the user chooses toModify a Template, System stores the modified template.vii) Configure Case-specific Service LevelsThe admin needs to manage and update the data periodically. Admin may add servicelevels/standards/benchmarks for a case type. This flow gets initiated by the admin they are incharge of maintaining the service levels for different case types. They may enter delete orchange the service agreements as per the directive of local governments. The data is manuallyentered into the system by the user. After the user saves the data the changes are reflected tothe users. The admin are not allowed to make changes to the data specified by the centre.User successfully logs on to the system with the administrator‘s role. User changes theservice level agreement for a case type.viii) Configure UsersThe admin needs to manage and update the other user‘s data periodically. It is need to keepthe system updated as per the change happening with respect to human resources. This flowgets initiated by the admin they are in charge of maintaining the user accounts in the system.Admin maya) Add or delete a userAssam Police Page 101

CCTNS Functional & Technical Specificationsb) Reset the password of userc) Change the role of the userThe data is manually entered into the system by the user. After the user saves the data thechanges are reflected to the users. User successfully logs on to the system with theadministrator‘s role. User navigates to configuration module of the user. System displays theoption toa) Add a userb) Delete a userc) Change role of userd) Resets the passwordIf the user chooses to Add a User, User fill in the details of Usera) Nameb) ID or PIS codec) Roled) Date of enlistmente) Castef) Educational Qualificationg) Raker YearSystem displays the details of the user that are needed to be entered into the system. PIS codeshould be at least 12 characters. User stores the data. System goes to the previous screen. Ifthe user chooses Delete User, System asks for the ID and name. User fills in the ID and Nameand then confirms to the system. System asks for confirmation and then mark the user asdeleted. If the user chooses Change Role of User, System asks for the ID and name. User fillsin the ID and Name and then confirms to the system. System asks for confirmation and thenChange the role. If the user chooses Reset Password, System asks for the ID and name. Userfills in the ID and name. System asks for the new passwords. User fills in the new passwordand confirms it. System updates the password for the user.G) CITIZEN INTERFACE MODULECitizen Interface ModuleComplaint Based RegistrationRegister Complaint and Receive AcknowledgementAssam Police Page 102

CCTNS Functional & Technical SpecificationsQuery Based InterfacingConduct a QueryProperty InformationApply for a NOC from the Policea) Permanent Residence Certificateb) Permission for special eventc) Govt. Department/Agencies for Employment of the Selected Candidatesd) Transport office for issuing driving licensese) Private Organizations for Employment of the selected candidatesf) Educational Institute for GAP Certificateg) Passport verificationh) NOC for opening Private HostelStatus check on a NOC applicationProvide general feedback/comments to the Policei) Complaint Based RegistrationRegister Complaints and Receive AcknowledgementThis flow enables citizens to register non emergency complaints online, and receive anelectronic format acknowledgement that police has received the complaint and will get backto the citizen within a stipulated time. Citizens also get the copies of the case documentswhich they have filed with the Police station. Citizens can get the copies of FIR/MC/PMEafter giving the credentials online and they can view and take the print out.1. Register non-emergency complaints and receive acknowledgement2. View status on the complaint filed (FIR, non FIR etc.)3. Get copies of the case documents (FIR, MC, PME etc)4. Submit evidence and updates on the complaintsii) Query Based InterfacingConduct a QueryThe purpose of this flow is to give citizens a handle to operate upon the wish of seekinginformation. Citizens can conduct a query based on the type of complaint they have of thetype of the information they seek. This use case helps citizens conduct following types ofqueries:Assam Police Page 103

CCTNS Functional & Technical Specifications1. Query on process of registering complaints, investigation updates, summons,warrants, appearance as witnesses, and other procedures for which citizen comes incontact with the police2. On Missing Persons3. On status of a case4. On Stolen Property (including vehicles)5. On Unclaimed/Abandoned Property (including vehicles)6. On Most Wanted Persons in the area7. On crime profile/statistics of an area.8. Query on information on the police station trends, crime maps to the citizens9. Query on information on filing false FIR/complaintiii) Property InformationApply for an NOC from the PoliceThe citizens need to apply for different kind of No Objection Certificates (NOCs). Thisinterface gives them a control of applying for those NOCs online. This flow describes therequired steps performed how a citizen can apply to an NOC online.Seek Status of an NOC RequestFor the NOCs applied, a citizen may seek the status in which his request is. This flow givesthe handle to the citizen by which he can seek the status of the NOC online. This use casedescribes the required steps performed by citizens who are going to seek the status for theirNOCs.Request for escalation on a complaint.Provide the General Feedback/Comments to the PoliceAt times citizens may have some feedback for police personnel/processes/incidents. Thisflow enables citizens to provide this feedback online to the department.1. This use case describes the required steps performed to submit the feedback to the Police.2. Submit intelligence, information to police (anonymous information).3. Register complaint against Police.Assam Police Page 104

CCTNS Functional & Technical SpecificationsH) BORDER MODULEAssam Police has proposed a special module for the State of Assam. The Border organizationof Assam Police was come into effect from 1974 and main duties of the organization are asfollows:1. Detection and deportation of foreigners and illegal migrants under Foreigner's Act &IM(D)T Acts.2. Establishment and maintenance of second line of defence on the Assam-BangladeshBorder to prevent infiltration and sabotage activities.3. Monitoring of the inter-state border relating to encroachment and other disputedmatters.Under this module SI needs to facilitate to capture following in the CASa) Demographic details of border areab) Village data base and house holds of the Border areac) Nos of Foreigners detected/ declared/deported along with enquiry reportd) No of Illegal suspects /Foreigner in the detection centere) No of D-Voter identified and referred to Foreigner Tribunalf) Uploading facility of various court order including Supreme Court judgment andinterim reportBrief Description of Police Station ProcessThe police station is a hub of several activities. Maintenance of law and order, crimeinvestigation, protection of state assets, VIP protection, traffic control, service of summons,production of witnesses in courts, intelligence gathering, bandobust duties, crime preventionare some of multifarious functions that the police station and its officers have to discharge.Police stations also serves as front-end of the entire police department in dealing with publiccomplaints and requests, and at the same time they occupy a pivotal place as the primaryinformation collection agent for the other functions/wings within the department. In order toachieve the end objective of bringing in efficiency and effectiveness in the police station, it iscrucial to understand the different responsibilities of the police station and identify the keyservices that need to be addressed in this study.The first step in identifying the key functions is to segment them under core and supporting,where the core includes services like crime prevention, petition handling and the supportingAssam Police Page 105

CCTNS Functional & Technical Specificationsinclude the employee related personnel and pay functions, store management etc. Theefficiency gains are achieved through addressing the supporting services where the policestation is provided with tools to perform the tasks faster with fewer resources, and theeffectiveness gains are achieved by addressing the core services where the police station canimprove the quality of the services.Based on the study in the police stations, the various functions of a police station have beenmapped in the diagram below:Functions in a Police StationTraffic ManagementTraffic Police handle a variety of functions with an aim to ensure smooth flow of traffic andreduce traffic incidents that result in injuries or loss of life or damage to property. The keyfunctions in Traffic are categorized under the three E‘s, - engineering, education, andenforcement. In addition to the three E‘s of traffic, police have a key responsibility ofperforming timely analysis of past traffic incidents in order to design strategies for roadAssam Police Page 106

CCTNS Functional & Technical Specificationsdesign changes, additional road signage, awareness campaigns, target audience, andidentification of junctions and frequent violations for enforcement. Citizen-facing andanalysis functions were selected for detailed study in order to focus the roadmap study onfunctions where IT enablement can lead to enhanced citizen-service delivery and higherefficiency gains rather than incremental ones.Emergency Response ManagementThe control room of the police department serves as the focal point in the initiation andresponse of resources to the immediate citizen need for service. The primary function of theemergency response wing of the police department is to respond to citizen calls forassistance. It is critical that the department responds to calls for assistance in the shortestpossible time, with the appropriate resources and with the most accurate informationavailable in order to meet the public safety. In order to achieve a minimum turnaround timefrom the time the call is received to the time an emergency responder is sent for service, thecontrol room personnel should be provided with easy interfaces to capture the callerinformation and access to caller details, incident location and the nearest available emergencyresponder. Efficient and timely responses to emergency calls are critical in building up theconfidence of public in the police department. Information systems can play a major role inimproving the efficiency and the effectiveness of the functioning of the control room andfield units while responding to emergencies. There are multiple stakeholders in an emergencyresponse scenario, right from the caller or victim making the call to report the incident to thecall receivers and dispatchers manning the control room tothe emergency responders visiting the caller at his/her location. While the patrol officers maybe the first responders, the police station takes charge of the incident after the first responsefor further enquiry and investigation.FIR Process:Primary Actors:Secondary Actors:Description:Trigger:Pre Conditions:Citizen, OC/SI/ASIIO/DSP/ SPFIR Process followed in ThanaCitizen submits application w.r.t. FIRCitizen must submit application with incident on white paper to the PoliceAssam Police Page 107

CCTNS Functional & Technical SpecificationsPost Conditions:Normal Flow:Average time takento complete theprocessStation1. Final Report sent to SP1. Citizen submits application with incident details to Police Station2. OC/SI/ASO of Police Station registers FIR by filling the FIR form3. The OC engages an SI/ASI as Investigation Officer4. Investigation Officer maintains each & every detail of the caseregistered in the case diary5. Information sent to OC6. OC fills up a final form after case is solved which as two parts:Final ReportCharge Sheet7. Only those cases are filed which are Charge Sheeted8. Final report sent to SSP7-15 daysProcess Flow Diagram for FIR:Investigation Process:Primary Actors:Secondary Actors:Description:Trigger:Affected Person, Investigation Officer, SP/ SSP OfficeOfficer in Charge (PS), CID, S.B Branch, Court etc.Investigation of crimes committed & punishment of criminalsRegistration of FIR by Affected PersonAssam Police Page 108

CCTNS Functional & Technical SpecificationsPreconditions:Post conditions:Normal Flow:Av. Time takenfor aninvestigation1. Affected person must lodge a FIR1. Trial of Cases is done by courts1. Affected person registers FIR in the nearest Thana2. Officer in Charge (Thana) puts section against the registered FIR andassigns an ASI/SI as Investigation Officer (IO)3. Investigative Officer (Thana) conducts investigation in 2 steps:a. 1 st step - consists any action taken within 24 hrsb. 2 nd step – consists further investigation4. Officer in Charge (Thana) sends one FIR copy toconcerned court & sends other FIR copy to Crime Branch5. H.M. Branch puts everything in register. Decides RC or SR and based onthe decision & sends report to SR branch or RC Crime Branch6. SR branch sends special report (SR1) to CID/DC7. CID Send remarks through SB to SSP Office (Crime Branch)8. SSP Office (Crime Branch) gives further investigation orders in writtensheet9. The Investigative Officer (Thana) investigates and when he reaches aconclusion he returns the case in FF (final form) through Officer in Charge(Thana) to court/crime branch. Returned cases may be of 2 type‘s:Charge sheet – needs trial by court.FR (final return) – case closed10. Court trials only charge sheeted cases4-6 monthsAssam Police Page 109

CCTNS Functional & Technical SpecificationsPassport Verification:Primary Actors: Passport Office, Concerned ThanaSecondary Actors: SB, Concerned District (SP)Description: Passport VerificationTrigger:Passport Office requests for passport verificationPreconditions: 1. Passport Office requests for passport verificationNormal Flow: 1. Passport Office requests for passport verification2. SB receives requests3. SB forwards requests to Concerned District (SP)4. Concerned District (SP) forwards requests to Concerned Thana5. Concerned Thana conducts verification6. Concerned Thana prepares report on passport verification7. SB receives report8. SB forwards report to Passport Office9. Passport Office receives report on passport verificationAverage time taken 1-2 months of timeProcess Flow Diagram for Passport Verification:Assam Police Page 110

CCTNS Functional & Technical SpecificationsProviding SecurityPrimary Actors:Secondary Actors:Description:Trigger:Applicant, SBSP/DIG/ IGPProviding SecurityApplicant puts in application in white paper/verbal order fromHigherPreconditions: 1. Applicant puts in application in white paperNormal Flow: 1. Applicant puts in application in white paper to ADGP2. ADGP forwards requests to IGP3. IGP forwards requests to SP or DIG4. SP or DIG forwards request to SSRC5. SSRC conducts threat perception6. If approved, SP is notified7. SP notifies branch in charge for security cover8. Applicant receives securityAlternative Flows:1. Payment if required is provided to Special Branch2. For VIP security, information is passed from Delhi & SParranges for securityAverage time1. For normal cases 7-15 days2. For VIP 1-3 daysProcess Flow Diagram for Providing Security:Assam Police Page 111

CCTNS Functional & Technical SpecificationsInvestigation aid to Police ( G2G)G2G Services Application for Forensic help for faster investigation inAdministration of JusticePrimary Actors: Thana/ SP officeSecondary Actors: Forensic LabDescription: To provide with the Forensic lab report for govt./court or privatebody with the final report of cases involving medical, criminal,toxicological etcTrigger: Application regarding the case including blood samples, DNAformat etc. with all required detailsPreconditions: 1. Application must be submitted by Thana/PSNormal Flow: 1. Thana submits the application involving criminal cases in awhite paper containing details of date, subject, questions andqueries along with all the details of blood samples, DNA format,evidences on the crime spot etc.2. The Director receives the filled detailed application form alongwith the sample details, gives his authorization and forwards theapplication to the Deputy Director of Format(ConcernedDivision) with an endorsement form3. The Deputy Director receives the application and endorsementform and forwards the endorsement to the concernedsubordinates4. The Subordinates of the Concerned Division performs theforensic analysis based on the received samples5. They send final report to the Director6. The Director receives the final report, puts his finalauthorization seal and sends one copy back to the Thana7. The Applicant receives the final report from the forensicdepartment involving any criminal caseAverage time taken 30-60 daysAssam Police Page 112

CCTNS Functional & Technical SpecificationsProcess Flow Diagram for Investigation Aid:Assam Police Page 113

7. SCOPE OF WORK SUMMARY & TIMELINESFollowing table details the key project milestones and the deliverables to be submitted by the selected bidder at each milestone:Sl. No. Project Activity Deliverables1 Project Planningi. Detailed Project Plan for Implementation of the Projectii. Risk Management and Mitigation Planiii. Manpower Deployment PlanTimelines(T - from date of signingof contract)TStudy and Design23System Study – study the legislation,business processes and organization designof Assam Police along with relevant reportssuch as PIMDetailed assessment of functionalrequirements and MIS requirements4 Finalization/ Vetting of FRSiv. A comprehensive System Study documentv. Updated/ vetted FRS report including list of additional featuresthat would result in further improvement in the overall applicationperformance for consideration of the departmentvi. A comparative report on the extent of functionality currentlyavailable in the vendor‘s application (CAS provided by Centre)other applications/ COTS products and with the FRS for CRPvii. Detailed integration and interfacing modelviii. Change/Reference document including all the changes ordeviations from the base version of the CAS(State)/ FRS of othermodulesT + 8 Weeks

CCTNS Functional & Technical Specifications56Preparation of System RequirementSpecification report and SoftwareRequirement Specification reportProcurement of IT infrastructure at DataCentre and DRix. System Requirement Specification Report and SoftwareRequirement Specification reports meeting all the Business,Functional and technical requirement of Assam Police andincorporating all the functional specifications, standards providedby the NCRB, Assam Police specific requirements and differentintegration points with CAS (Centre), external agencies and otherapplications of Assam Policex. List of additional features proposed in complete CCTNSApplicationxi. CAS (State) Implementation document w.r.t.Configuration, Customization, Extension and Integrationas per Assam Police‘s requirementsT + 8 WeeksAssam Police Page 115

CCTNS Functional & Technical Specifications7 Preparation of Solution Design documentsA detailed Design document including:xii. Technical Architecture Document (Application, Network,and Security)xiii. High Level Design (including but not limited to)a. Application architecture documentsb. ER diagrams and other data modellingdocumentsc. Logical and physical database designd. Data dictionary and data definitionse. Application component design including component deploymentviews, control flows, etc.xiv. Low Level Design (including but not limited to)a. Application flows and logic including pseudocodeb. GUI design (screen design, navigation, etc.)c. Database architecture, including defining datastructure, data dictionary as per standards laiddown by GoI/ GoAxv. CCTNS Application Test Plans and Test CasesT + 10 Weeks8 Site Surveyxvi. A site survey report detailing the current status of eachsite and the enhancements to be made at each site (s)based on the State‘s requirement and the guidelines ofT + 10 WeeksMHA, NCRBxvii. Final BoM with Technical specifications for the ITHardware, Network and other IT Infrastructure9 IT infrastructure sizingRequirementsxviii. Strategy for Data Centre and DR SiteT + 11 Weeksxix. Report on the reusability of existing infrastructurexx. Hardware procurement & Deployment plan10 Others xxi. Data Migration Strategy and Methodology T + 11 WeeksAssam Police Page 116

CCTNS Functional & Technical Specifications11Commissioning and operationalization of ITinfrastructure at Data Centre and DRT + 11 Weeks12Implement (This shall only begin after CAS (State) has been received from NCRB, MHA)Study and analyze the CAS (State) systemas received from NCRB against therequirementsof Assam Police and conduct ConferenceRoom Pilot (CRP) based on the requirementspecifications13 Finalization of requirement specifications14Configuration & Customization of CAS(State) and development of additionalmodulesxxii. Feedback Report based on CRP I and CRP IIxxiii. Final FRS, SRS and other requirements with allthe Solution Design documentsT1 + 4 WeeksT1 + 6 WeeksT1 + 14 Weeks15 Integration with CAS (Centre) T1 + 14 Weeks16Data migration and digitization of historicaldataT1 + 14 Weeks17Migration of CIPA and CCIS PoliceStations/ non-CIPA and CCIS PoliceStations/HigherT1 + 15 WeeksOffices to CCTNS18Testing of configured & deployed solution(CAS) and additional functionalitiesT1 + 16 Weeks19Site preparation at Pilot Phase Client sitelocationsT1 + 18 WeeksProcurement, Commissioning and20 Operationalizing the IT infrastructure atPilot phase Police locationsT1 + 20 WeeksAssam Police Page 117

CCTNS Functional & Technical Specifications2122User Acceptance and Testing of Pilot PhaseimplementationUser Training on Pilot Phase CCTNSSolution23 Pilot rollout in two districtsxxiv. Report on amendments / enhancements / modificationsmade based on inputs of Assam Police24 Go-Live of Pilot xxv. Pilot phase Acceptance from Assam Policexxvi. Pilot phase Go-Live Report includinga. Site Preparation and Infrastructure Deployment /25Improvement of application according to theexperience of Phase ICommissioning Report for Pilot Sites, Data Centreand DR Siteb. Data Migration report for Pilot phasec. Performance and Load Testing Report for PilotphaseT1 + 20 WeeksT1 + 22 WeeksT1 + 22 WeeksT1 + 24 WeeksT1 + 24 Weeks26CCTNS Solution customization for Phase IIand integrating with external agenciesT1 + 32 Weeks27 Site preparation at Phase II Client locations T1 + 42 WeeksProcurement, Commissioning and28 Operationalizing of IT infrastructure atT1 + 42 WeeksPhase II Client locations29 Capacity Building and Change Management T1 + 44 Weeks30 User Training on complete CCTNS Solution T1 + 44 Weeks31 State wide rollout of Phase IIxxvii. Report on amendments / enhancements / modificationsmade based on inputs of Assam Police / Third Party‘sAcceptance Testing for State-wide Roll-OutT1 + 45 Weeks323rd party Acceptance testing, audit andcertification of complete CCTNS Solution33 SLA and Performance Monitoring Planxxviii. Third Party Acceptance Testing Certificatexxix. Detailed plan for monitoring of SLAs and performance ofthe overall systemT1 + 48 WeeksBefore ―Go-Live‖Assam Police Page 118

CCTNS Functional & Technical Specifications34 Go-Live for complete CCTNS Solution35 Handholding support36 Project Operation and Maintenancexxx. Go-Live Acceptance from Assam Policexxxi. Report on roll-out across State includinga. Site Preparation and InfrastructureDeployment Report across Stateb. Manpower Deployment Reportc. Data Migration Report including Test Plansand Test Results for Data Migrationd. Training Delivery Reporte. Overall Test ReportPost Implementation - Operation and Maintenancexxxii. Fortnightly Progress Report on Project including SLAMonitoring Report and Exception Reportxxxiii. Project Quality Assurance reportxxxiv. Details on all the issues loggedT1 + 50 Weeks5 Years since the“Go-Live”ofComplete CCTNSSolutionFor next 1 year from―Go-Live of each ofthe phases - PilotandcompleteCCTNS solutionrespectively‖5 Years from thedate of ―Go-Live‖ofCompleteCCTNS SolutionAssam Police Page 119

8. SCOPE OF SERVICES DURING IMPLEMENTATION PHASEThe scope of the ―bundled services‖ to be offered by the SI includes the following:• Project planning and management• Configuration Customization and Extension (New Modules) of CAS (State)and Integration with CAS (Center) and External Agencies. CAS (State) will be developed intwo distinct technology stacks by the SDA at the Center. The SI is expected to bid with oneof the technology stacks in the response to this RFP. SI shall procure all the necessaryunderlying solution components required to deploy the CAS (State) solution for the State/UT.• Infrastructure at the District Training Centers including computers,networking components, projectors and UPS.• Site preparation at the Client site locations (police stations, circle offices,Commissionerates, Range offices, Zones, SCRB, SDPOs, Disctrict HQ and State HQ),Training Centers and Data Center.• IT Infrastructure at the Client site locations (police stations, circle offices,Commissionerates, Range offices, Zones, SCRB, SDPOs, Disctrict HQ and State HQ).• Network connectivity• IT infrastructure at the Data Center and Disaster Recovery Center includingthe necessary hardware, software and other networking components.• Data migration and Digitization of Historical Data• Migration of CIPA and CCIS Police Stations / Higher Offices to CCTNS• Change Management• Capacity building• Handholding Support• Support to 3rd party acceptance testing, audit and certificationIn implementing the above, the SI shall strictly adhere to the standards set by the MHA,NCRB, and State.The project will be managed out of State Nodal Offcer‘s office in State HQ. At all points inthe execution of the project, key senior resources including the project manager must bebased at State Nodal Officer‘s office in State HQ.

CCTNS Functional & Technical Specifications8.1 Project Planning and ManagementThis project is a geographically spread initiative involving multiple stakeholders. Itsimplementation is complex and though its ultimate success depends on all the stakeholders;the role of SI is key and hence SI is required to design and implement a comprehensive andeffective project management methodology together with efficient & reliable tools.To have an effective project management system in place, it is necessary for the SI to use aProject Management Information System (PMIS). The SI shall address at the minimum thefollowing using PMIS:a. Create an organized set of activities for the projectb. Establish and measure resource assignments and responsibilitiesc. Construct a project plan schedule including milestonesd. Measure project deadlines, budget figures, and performance objectivese. Communicate the project plan to stakeholders with meaningful reportsf. Provide facility for detecting problems and inconsistencies in the plang. During the project implementation the SI shall report to the State NodalOfficer, on following items:(i) Results accomplished during the period;(ii) Cumulative deviations to date from schedule of progress onmilestones as specified in this RFP read with the agreed andfinalized Project Plan;(iii) Corrective actions to be taken to return to planned schedule ofprogress;(iv) Proposed revision to planned schedule provided such revision isnecessitated by reasons beyond the control of the SI;(v) Other issues and outstanding problems, and actions proposed to betaken;h. Progress reports on a fortnightly basisi. Interventions which the SI expects to be made by the State Nodal Officerand/or actions to be taken by the State Nodal Officer before the next reporting period;j. Project quality assurance reportsAssam Police Page 121

CCTNS Functional & Technical Specificationsk. As part of the project management activities, the SI shall also undertake:i. Issue Management to identify and track the issues that needsattention and resolution from the State.ii. Scope Management to manage the scope and changes through aformal management and approval processiii. Risk Management to identify and manage the risks that can hinderthe project progressThe Project plan prepared by the SI would be reviewed by the Governance Structure in theState and approved by the Committee on the advice of the State Mission Team and StateProject Management Unit.The SI would update and maintain the Project Plan throughout the duration of theengagement. All changes are to be reviewed and approved by the CAS Core Group.Requirements Traceability MatrixThe SI would ensure that developed solution is fully compliant with the requirements andspecifications provided in the RFP such as functional, non-functional and technicalrequirements. For ensuring this, the SI shall prepare a Requirement Traceability Matrix onthe basis of Functional Requirements Specifications (FRS), Non Functional RequirementsSpecification, and Technical Requirements provided by State (updated, expanded and finetunedby the SI as necessary) and the System Requirements Specifications (SRS) prepared bythe SI. This matrix would keep track of the requirements and trace their compliance throughdifferent stages of theproject including software design, coding, unit testing and acceptance testing. TheRequirements Traceability Matrix would be a live document throughout the project, with theSI team updating the matrix at every stage to reflect the meeting of each specification atevery stage.Through the duration of the project, the State Mission Team will periodically review theTraceability Matrix. State Governance Structure would provide the final approval on theAssam Police Page 122

CCTNS Functional & Technical Specificationsadvice of the State Mission Team and SPMU once they are satisfied that all requirements aremet.Project DocumentationThe SI shall create and maintain all project documents that would be passed on to State asdeliverables as per the agreed project timelines. The documents created by the SI will bereviewed and approved by the Governance Structure Setup in the State. State Mission Teamwould also approve any changes required to these documents during the course of the project.State will finally sign-off on the documents on the recommendation of State Mission Team /SPMU. Project documents include but are not limited to the following:• Detailed Project Plan• Updated/vetted FRS• SRS document• HLD documents (including but not limited to)o Application architecture documentso ER diagrams and other data modeling documentso Logical and physical database designo Data dictionary and data definitionso Application component design including componentdeployment views, control flows, etc.• LLD documents (including but not limited to)o Application flows and logic including pseudo codeo GUI design (screen design, navigation, etc.)• All Test Plans• Requirements Traceability Matrix• Change Management and Capacity Building Plans• SLA and Performance Monitoring Plan• Training and Knowledge Transfer Plans• Issue LogsThe SI shall submit a list of deliverables that they would submit based on the methodologythey propose. The SI shall prepare the formats/templates for each of the deliverables upfrontAssam Police Page 123

CCTNS Functional & Technical Specificationsbased upon industry standards and the same will be approved by State prior to its use fordeliverables.All project documents are to be kept up-to-date during the course of the project. The SI shallmaintain a log of the internal review of all the deliverables submitted. The logs shall besubmitted to State Nodal Officer on request. All project documentation shall conform to thehighest standards of software engineering documentation.Procure, Commission and maintain Project Management, Configuration Managementand Issue Tracker Tools at State HQ / SCRBProject Management Tool: The SI shall keep the project plan and all related facts up-to-dateduring the course of the project. In order to help with the project management, the SI shalluse a suitable standard, proven off-the-shelf project management tool (preferably withunrestricted redistribution licenses). The SI shall install the project management software atState‘s premises right at the beginning of the project. The tool shall provide the dashboardview of the progresson project milestones by the Nodal Officer and other Supervisory Officers of CCTNS.Configuration Management Tool: The SI shall keep all project documents uptodate duringthe course of the project. In order to help with the version/configuration management for alldocuments (including source code and all other project artefacts), the SI shall use a suitablestandard, proven off-the-shelf configuration management tool (preferably with unrestrictedredistribution licenses). The SI shall install the configuration management software at State‘spremises right at the beginning of the project.Issue Tracker: The SI shall employ a suitable and proven tool for tracking issues (preferablywith unrestricted redistribution licenses) through the execution of the project. The SI shallinstall the Issue Tracking System at State‘s premises to enable State‘s users to access and usethe same.The SI shall procure and commission the required infrastructure (software, servers) forProject Management Tool, Configuration Management Tool and Issue Tracker tool andAssam Police Page 124

CCTNS Functional & Technical Specificationsmaintain the same through the duration of the project. These tools along with the servers onwhich they are deployed will become property of the State and will be used by State evenbeyond the contract period.The SI would setup an online repository on PMIS / Configuration Management Tool forproviding centralized access to all project documents including manuals and other materials.The online repository would be maintained by the SI through the engagement period. The SIshould ensure that the repository is built on appropriate security features such as role- andnecessity-based access to documents.8.2 CONFIGURATION, CUSTOMIZATION, AND EXTENSION (NEW MODULES)OF CAS (STATE) AND INTEGRATION WITH CAS (CENTER) AND EXTERNALAGENCIESSystem Study, Design, Application Development and IntegrationThe SI shall carry out a detailed systems study to refine the Functional RequirementsSpecifications provided as Annexure to this RFP and formulate the System RequirementsSpecifications (SRS) incorporating the functional specifications and standards provided bythe NCRB and the state-specific requirements. The SI shall also study CAS-State and CAS-Center being developed at NCRB and / or already running application in the State/UT duringthe system study phase. The study should also include different integration points of CASstate with external agencies as per state requirement. The SRS preparation shall take intoaccount the BPR recommendations suggested by the NCRB / State. The SI should alsoprepare a detailed document on the implementation of CAS (State) with respect toconfiguration, customization and extension as per the requirement of state. The SI would alsoprepare a change/reference document based on changes or deviations from the base versionof the CAS (State) with appropriate references to all the artifacts /documents provided byNCRB / State.1. Conduct of System Study at selected locations.2. Preparation of System Requirements Specifications (SRS) for additionalAssam Police Page 125

CCTNS Functional & Technical Specificationsfunctionalities and different integration points with CAS (Center) and Externalagencies.3. Preparation of CAS (State) implementation document with respect toConfiguration, Customization and extensions as per the requirement of state.4. Preparation of the Solution Design5. Solution Development and/or Customization and/or Configuration and/orExtension as required6. Development of reports7. Formulation of test plans and test cases for additional functionalities anddifferent integrations with external agencies including CAS (Center)8. Change/Reference document include all the changes or deviations from thebase version of the CAS (State)9. Testing of the configured solution (CAS) and additional functionalities.Enhancements of functions / additions of new modules / services to CAS-State as per statespecific requirements / integration requirements to various interfaces / SSDGs shall also beincorporated in the SRS and shall form the scope of work for the SI.The System Integrator at the state level shall register as a Service Provider with the NSDG orSSDGs on behalf of the respective State Government and provide CCTNS based services.Initially if NSDG/SSDG services are not available, the CCTNS application shall accessservices through the existing broadband networks and SDA shall develop APIs for therequired departments during CAS development to enable interoperability andinterconnectivity for its eventual integration with NSDG/SSDG. C-DAC as Gateway ServiceProvider of NSDG/SSDG shall provide connectors/Adapters and guidelines for hostingservices through NSDG/SSDG after the SI register as a Service Provider on behalf of theState Government.Assam Police Page 126

CCTNS Functional & Technical SpecificationsCreation of Test PlansOnce the SRS is approved and design is started, the SI would prepare all necessary Test Plans(including test cases), i.e., plans for Unit Testing, Integration and System Testing and UserAcceptance Testing. Test cases for UAT would be developed in collaboration with domainexperts identified at state headquarters. The Test Plans also include planning for the testingany integration with 3rd party COTS solutions, CAS (Center), any external agencies. TheTest Plans should also specify any assistance required from State and should be followedupon by the SI. The SI should have the Test Plans reviewed and approved by the StateMission Team/SPMU. The State headquarters will sign off on the test plans on the advice ofState Mission Team/SPMU.High Level Design (HLD)Once the SRS is approved, the SI would complete the HLD and all HLD documents of theadditional functionalities, integration with CAS Center and external agencies upon theapproved SRS. The SI would prepare the HLD and have it reviewed and approved by theState mission team/SPMU. The State will sign off on the HLD documents on the advice ofState Mission Team/ SPMU.Detailed (Low Level) Design (LLD)The LLD would interpret the approved HLD to help application development and wouldinclude detailed service descriptions and specifications, application logic (including ―pseudocode‖) and UI design (screen design and navigation). The preparation of test cases will alsobe completed during this stage. The SI would have the design documents reviewed andapproved by the State Mission Team/SPMU. State headquarters/Nodal officer will sign off onthe LLD documents upon the advice of State Mission Team/SPMU.Assam Police Page 127

CCTNS Functional & Technical SpecificationsApplication Development and Unit TestingThe SI would develop the application in accordance with the approved requirementsspecifications and design specifications and according to the approved Project Plan and carryout the Unit Testing of the application in accordance with the approved test plans. The SIshall consider the local language support and prepare necessary configuration files for bothCAS and additional functionalities/modules developed as part of CAS.The SI would also implement the changes proposed in the Change/Reference document toCore Application Software and carry out a thorough regression testing including runningsome of the previously executed scripts for the functionality from the traceability matrixprovided by NCRB/State.The SI shall also develop a Data Migration Utility/application for the additionalfunctionalities with all the formats and tools to load the data into the state databases. This willmigrate data from legacy/paper based systems of the new modules to the CAS databases.The user acceptance testing and fine-tuning of the application would be at State Headquarterspremises. Also, the key senior resources would continue to be based onsite at StateHeadquarter premises.Configuration of CAS (State)The SI shall configure CAS (State) to the requirements of the State that include but notlimited to:1. Developing Local Language Interfaces and Support2. Configuring users3. Configuring Police Stations / Higher Offices4. Configuration of the UI as required by the StateThe collection and validation of the data required for the configuration of the CAS (State)shall be the responsibility of the SI.Assam Police Page 128

CCTNS Functional & Technical SpecificationsSetup of Technical Environment at State HeadquartersThe SI shall procure, setup and maintain the required software and the infrastructure forsystems testing, functional testing and User Acceptance Testing; and training activities withinState Headquarter premises; and for any other activities that may be carried out of StateHeadquarter premises such as issue management (Issue Tracker), document repository(configuration management tool), etc.Regression, Integration, System and Functional TestingAfter successful unit testing of all components, the SI would conduct full-fledged integrationtesting, system testing and functional testing in accordance with the approved Test Plans forthe configured/customized CAS (State), additional functionalities and also integration withCAS (Center) and external agencies. This would include exhaustive testing includingfunctional testing, performance testing (including load and stress), scalability testing andsecurity testing. Functional testing will be led by the SI‘s experts.A thorough regression testing should be conducted for those functionalities identified inChange/Reference document to provide a general assurance that no additional errors havecropped up in the process of addressing the customizations and/or Extensions. CustomizedCAS (State) Integrations with CAS (Center) and with any external agencies should bethoroughly tested.Making all necessary arrangements for testing including the preparation of test data, scripts ifnecessary and setup of test environment (across multiple platforms) shall be the responsibilityof the SI.The SI along with State Mission Team/ SPMU should take the responsibility in coordinatingwith NCRB and other external agencies for a smooth integration.Test ReportsThe SI shall create test reports from testing activities and submit to State MissionTeam/SPMU for validation.Assam Police Page 129

CCTNS Functional & Technical SpecificationsTest Data PreparationThe SI shall prepare the required test data and get it vetted by State Mission Team/SPMU.The test data shall be comprehensive and address all scenarios identified in the test cases. TheSI should also prepare the test data for all required integrations including CAS (Center) andexternal agencies.User Acceptance Testing (UAT)Test Plans for UAT would be prepared by the SI in collaboration with the State MissionTeam /SPMU domain experts. The SI will plan all aspects of UAT (including the preparationof test data) and obtain required assistance from State Headquarters to ensure its success.State Mission Team/SPMU will assemble representatives from different user groups based oninputs from the SI and would facilitate UAT. The SI would make the necessary changes tothe application to ensure that CAS successfully goes through UAT.It‘s mandatory for SI to incorporate/consider test cases as part of UAT test cases for thosecustomized and/or extensions and/or configured functionalities identified from traceabilitymatrix provided by NCRB / State.8.3 SITE PREPARATION AT POLICE STATIONS AND HIGHER OFFICESThe SI is expected to prepare the client sites for setting up the necessary client siteinfrastructure. Site preparation at Police Stations & Higher Offices will include but notlimited to:i. Provision of Local area network (LAN cables, LAN ports etc.)ii. Provision of computer furniture for Police Stationsii. Ensure adequate power points in adequate numbers with proper electricearthingiv. Earthing and electric cabling as required at the siteAssam Police Page 130

CCTNS Functional & Technical SpecificationsSite Preparation shall cover all the activities necessary to enable the Police Station to setupthe client site infrastructure and operate on CCTNS.8.4 INFRASTRUCTURE AT THE CLIENT SITE LOCATIONSThe premises for offices will be provided by the department at respective locations. The listof Police Stations, Circle offices, and other locations where the infrastructure is required isprovided under the Geographical Scope Section. SI shall procure the CCTNS infrastructurerequired at the locations statewide.At each such location the following shall be carried out.1. Supply of the hardware, software, networking equipments, UPS, DG set to thelocation as per the requirements2. Redundant Network Connectivity - Ensuring last mile connectivity andtesting.(At some locations SWAN may be available. SI shall ensure there isredundancy in the connection)3. Installation, Testing and Commissioning of UPS, DG-Set4 Physical Installation of Desktops, Printer, Scanner, /MFD, Switch- Connectingperipherals, devices, Plugging in5. Operating System Installation and Configuration6 Installation of Antivirus and other support software if any\7. Configuring the security at the desktops, switch and broadband connectionrouters8. Network and browser Configuration9. Test accessibility and functionality of CCTNS application from the desktops10. Ensuring all the systems required are supplied, installed, configured, testedand commissioned and declaring the site to be operational.CCTNS application will be accessed and used at various access locations across the state likePolice Stations, Circle Office, Sub Division office, District Office and other higher offices.Assam Police Page 131

CCTNS Functional & Technical SpecificationsIndicative Hardware Bill of Material for Non-CIPA P.SThe table below provides a detailed break up of hardware required at a Non-CIPA policestation level.QuantityItemsUnits No. of P.S Total in No. of P.S Total inper P.S in Phase I Phase I in Phase II Phase IIClient Systems4 100 400 188 752(Preloaded GNU/LinuxOS, Open office &Antivirus software)HDD 250 GB 4 100 400 188 752Duplex Laser Printer 1 100 100 188 188UPS for 120min backup 1 100 100 188 1882 KVA Generator set 1 100 100 188 1888 Port Switch 1 100 100 188 188Fingerprint Reader 1 100 100 188 188Digital Camera 1 100 100 188 188Electronic Pen 1 100 100 188 188Operational Expenses(paper / toner)1 100 100 188 188Indicative Hardware Bill of Material for CIPA P.SThe table below provides a detailed break up of hardware required at a police station levelalready covered under CIPA.QuantityItems Units No. ofper P.S P.STotal2 KVA Generator Set 1 24 248-Port Switch 1 24 24HDD 250 GB 4 24 96Fingerprint Reader 1 24 24Assam Police Page 132

CCTNS Functional & Technical SpecificationsDigital Camera 1 24 24Electronic Pen 1 24 24Operational Expenses(paper / toner)1 24 24Indicative Site Preparation Requirements for P.S & Police Control RoomsItemNo. ofSl. No.Locationsa. Workstations with allied furniture 341b. Earthing, Electric Cabling & adequate no. of Power points 341c. Creation of LAN (with creation of LAN nodes, laying UTP cables,structured cabling, patch panels, cable cripping, installing RJ-45, etc.)341Assam Police Page 133

Indicative Hardware Bill of Material for Higher Offices & Police Control Rooms (excluding Capacity Building facilities)Higher OfficesCircleSub DivisionRangeSCRBDistrictsPHQFinger Print BureauForensic LabCIDPolice Control RoomJailsPC(Preloaded with GNU/Linux base O/s,Open office & Antivirus software) UPS MFP SwitchSitePreparationOPEX(paper / toner)3 1 1 1 1 33 1 1 1 1 34 1 1 1 1 34 1 1 1 1 310 2 2 1 1 315 3 3 1 1 33 1 1 1 1 33 1 1 1 1 33 1 1 1 1 331 1 1 1 331 1 1 1 3

Indicative Site Preparation Requirements for Higher OfficesItemNo. of Locationsa. Flooring 4b. Wall Finishing and Painting 214c. Roller Blinds 214d. Ceiling Mounted Light fixtures 214e. 4 mm thick Glass for door renovation 214f. Workstations with allied furniture 214g. Cabinets 214h. Earthing, Electric Cabling & adequate no. of Power points 214i. Creation of LAN (with creation of LAN nodes, laying UTP cables, structuredcabling, patch panels, cable cripping, installing RJ-45, etc.)2148.5 NETWORK CONNECTIVITY FOR POLICE STATIONS, HIGHER OFFICES,AND DISTRICT TRAINING CENTERSThe Networking solution of CCTNS project shall be based on a Hybrid Model which willconsist of SWAN operated by State under SWAN scheme and Data network operated byBSNL which consists of Point to point leased lines, VPNoBB, WiMax, VSAT and MPLStechnologies. BSNL shall be providing the Networking & Connectivity services along withOperations & Maintenance for all the locations implemented by BSNL in the State. BSNLshall also provide connectivity on MPLS VPN network for aggregated bandwidth at SDC forthe locations connected on VPNoBB, WiMax and VSAT network and also provideconnectivity for SDCs at SHQs to the National Data Centre of NCRB. Further BSNL shallprovide MPLS VPN network for connecting SDC and DRC of the State.Scope of work for BSNL : The details of scope of work of BSNL are as under:a) Provisioning of 2Mbps Point to Point Lease Line (P2PLL) for locations to beconnected with the nearest SWAN POP.b) Provisioning of WAN connectivity on VPNoBB/WiMax/VSAT for locations whichare not feasible to be connected directly with the SWAN on P2PLL.

CCTNS Functional & Technical Specificationsc) Provisioning of the Routers (at CCTNS site) and Modems for locations to beconnected directly with SWAN and all other hardware and network infrastructure providedfor VPNoBB/WiMax/VSAT connectivity.d) Provisioning of aggregated bandwidth on MPLS network at SDC for the locationsconnected on VPNoBB, WiMax and VSAT network.e) Provisioning of MPLS connectivity between SDC and DRC.f) Provisioning of MPLS connectivity between NDC and SDC.g) Maintaining the network including hardware supplied for minimum period of 3 years.Role of System Integrator : The SI shall coordinate with BSNL and Assam PoliceDepartment for implementation of the Network and Connectivity solution of CCTNS project.The following are the key responsibilities of the SI with respect to Networking andConnectivity.i.Site preparation at all locations for establishment and installation of networking andconnectivity solution.ii.Coordination with the State Police Department and nominated officials of BSNL forInstallation, Configuration, Testing and Commissioning of BSNL‘s 2Mbps Point to PointLeased Lines for connecting with SWAN, VPNoBB, WiMax, VSAT and MPLS links.iii.Coordination with BSNL for ensuring Operations and Maintenance of networking hardwareto ensure compliance to the SLAs as offered by BSNL.iv.The SI will also be coordinating with BSNL and State Police Department for SLAMonitoring, Fault Reporting & Troubleshooting of the links for meeting the Service levelsand Master Service Agreement.v.The Police Stations and Higher Offices which are within the proximity of SWAN PoP will beconnecting on LAN directly from SWAN PoP. The SI shall also coordinate with SWANoperator (appointed under SWAN project) for Installation, Configuration, Testing andCommissioning of LAN connectivity for sites co-located within the SWAN PoP and LANconnectivity from SWAN NOC to the SDC. The SI shall be coordinating with SWANoperator for SLA Monitoring, Fault Reporting & Troubleshooting of the LAN links as perSWAN SLA.Assam Police Page 136

CCTNS Functional & Technical Specificationsvi.SI shall also coordinate with State CCTNS Nodal Officer for finalizing Police Stations listsfor the connectivity options, issuing commissioning report for demand note/paymentclearance, reporting SLA and providing for link status updates.8.6 IT INFRASTRUCTURE AT THE DATA CENTER AND DISASTER RECOVERYCENTERThe SDC is expected to be completed by July 2011 and till the time of completion, servers ofCCTNS may be located in PHQ or NIC or AMTRON.The SI shall provide system integration services to procure and commission the requiredsoftware and infrastructure at the State Data Centre and Disaster Recovery Centre, deploy theconfigured and customized CAS (State), additional modules developed if any, and integratewith CAS (Centre) and any External Agencies as provided in the functional scope.The SI shall be completely responsible for the sourcing, installation, commissioning, testingand certification of the necessary software licenses and infrastructure required to deploy theSolution at the State Data Centre and at the Disaster Recovery Centre (DRC).CAS (State) will be developed in two distinct technology stacks by the SDA at the Center.The SI is expected to bid with one of the technology stacks in the response to this RFP. SIshall procure all the necessary underlying solution components required to deploy the CAS(State) solution for the State/UT.State will provide the premises for Primary Data Centre (DC) for hosting the solution as wellas the Disaster Recovery Centre (DRC). The SI is responsible for sizing the hardware tosupport the scalability and performance requirements of the solution. The SI shall ensure thatthe servers and storage are sized adequately and redundancy is built into the architecture thatis required to meet the service levels mentioned in the RFP.The SI shall be responsible for the sizing of necessary hardware and determining thespecifications of the same in order to meet the requirements of State.Assam Police Page 137

CCTNS Functional & Technical SpecificationsSI shall provide a Bill of Material that specifies all the hardware, software and any additionalnetworking components of solution for the State Data Centre and DRC, in detail so as tofacilitate sizing of common Data Centre and DRC infrastructure such as Racks, Power andCooling, Bandwidth among other components. The common DC and DRC infrastructureshall be provided by State.SI shall ensure that effective Remote Management features exist in solution so that issues canbe addressed by the SI in a timely and effective manner; and frequent visits to Data Centre/DRC can be avoided. After commissioning and testing of the entire system at State DataCenter / DRC, the SI shall support the State in getting the system certified by a 3rd partyagency identified by State.The following common Data Centre services will be available to the SI through the DataCentre Operator / Data Centre Service Provider (DCO):1. RACK2. Power and Cooling3. UPS, DG set power backup4. Bandwidth and Connectivity5. LAN6. VPN7. Firewall8. Intrusion Protection System9. Fire Prevention10. Physical Security Surveillance11. Network Operation Centre12. Common Data Centre Facility Maintenance and Support13. Enterprise Management SystemThe SI is responsible for the below at the Data Centre / DRC, not limiting to:1. Servers (Web, Application, Database, Backup, Antivirus, EMS, Email &Messaging etc.)Assam Police Page 138

CCTNS Functional & Technical Specifications2. Enterprise Management System (EMS)3. Antivirus Software4. SAN Storage5. SAN Switches6. Tape Library7. Router using separate IP scheme to terminate aggregated bandwidth fromSWAN and VPN over broadband network.8. All necessary software components including but not limited to OperatingSystem, Backup Software, and SAN Storage Management SoftwareSI shall develop / procure and deploy an EMS tool that monitors / manages the entireenterprise wide application, infrastructure and network related components. The EMS shallpreferably meet the following indicative requirements:i) System and Database Performance Monitoring RequirementsThe proposed server performance management system shall integrate networkperformance management systems and provide the unified performance state view ina single console. The current performance state of the entire network and serverinfrastructure shall be visible in an integrated console.The proposed tool must provide lightweight server agents to ensure availability andperformance for target server nodes and deliver scalable, real-time management ofcritical systems.The proposed tool should be able to monitor various operating system parameterssuch as processors, memory, files, processes, file systems, etc. where applicable,using agents on the servers to be monitored. It should be possible to configure theoperating system monitoring agents to monitor based on user-defined thresholds forwarning/critical states and escalate events to the central console of the enterprisemanagement system.The proposed tool should integrate with network performance management systemand support operating system monitoring for various platforms including Windows,UNIX and Linux.Assam Police Page 139

CCTNS Functional & Technical SpecificationsThe proposed solution should support following management parameters:i. Processors: Each processor in the system should be monitored for CPUutilization. It should compare Current utilization against user specified warningand critical thresholds.ii. File Systems: Each file system should be monitored for the amount of filesystem space used, which should be compared to user-defined warning andcritical thresholds.iii. Log Files: Logs should be monitored to detect faults in the operating system, thecommunication subsystem, and in applications. System agents should alsoanalyze log files residing on the host for specified string patterns.iv. System Processes: System agents should provide real-time collection of datafrom all system processes. Using this it should help identify whether or not animportant process has stopped unexpectedly.v. Memory: System agents should monitor memory utilization and available swapspace and should raise an alarm in event of threshold violation.The proposed database performance management system shall integrate network andserver performance management systems and provide the unified view of theperformance state in a single console. It should be able to automate monitoring, datacollection and analysis of performance from single point.It should also provide the ability to set thresholds and send notifications when anevent occurs, enabling database administrators (DBAs) to quickly trace and resolveperformance-related bottlenecks. The proposed management system must send alertsfor an array of server conditions, including inadequate free space, runaway processes,high CPU utilization and inadequate swap space.ii)Application Performance Management System & End-User Monitoring SystemThe proposed solution must determine if the root cause of performance issues isinside the monitored application, in connected back-end systems or at the networklayer from a single console viewThe proposed solution must proactively monitor 100% of real user transactions; detectfailed transactions; gather evidence necessary for triage and diagnosis of problemsthat affect user experiences and prevent completion of critical business processesAssam Police Page 140

CCTNS Functional & Technical SpecificationsThe proposed solution must provide deeper end-to-end transaction visibility bymonitoring at a transactional level and without deploying any software at end userdesktop.The proposed solution must be able to provide root-cause probability graphs forperformance problems showing the most probable root-cause area within applicationinfrastructure.The proposed solution must allow monitoring granularity of no more than 15 secondsfor all transactions.The proposed solution should allow access to performance data both using aGraphical user interface (GUI) and over the web (web based access).The proposed solution should measure the end users' experiences based ontransactions without necessitating installation of client agents / probes on end-userdesktops.The proposed system must be able to detect user impacting defects and anomalies andreports them in real-time. The proposed system must also be able to provide userusage analysis and show how user's success rate, average time and transaction counthas changed over a specific period of time such as current week versus previousweek.The proposed system must be able to pro-actively determine exactly which real userswere impacted by transaction defects, their location and status.The proposed system must be able to provide the ability to detect and alert when usersexperience HTTP error codes such as 404 errors or errors coming from the webapplication.The SI shall also deploy a backup software to periodically backup all data and software.The Department retains the option to have the tools deployed by the SI audited itself or byany of its nominated agencies. The Department also reserves the right to procure and deployits own SLA monitoring tool for monitoring of SLAs during the course of contract. In such acase, the SI will be required to support the deployment and operation of these tools during theproject. The selected SI will ensure that the reports for monitoring of most of the SLAs likeAssam Police Page 141

CCTNS Functional & Technical Specificationssystem uptime, connectivity uptime, performance of servers etc. are generated automaticallyfrom the system and calculation of applicable penalties as indicated in the RFP.SI would be responsible for procurement and deployment of the indicative servers at the SDCand DRC site. The SI shall also deploy a backup software to periodically backup all data andsoftware.Note: The SI will ensure that all the licenses of proposed application / system software etc.procured for this project are procured in the name of Assam Police and shall be full useperpetual licenses.Indicative Hardware & Software Bill of Material for Data Centre and DR CentersSL.NO.ITEMNO. OF UNITSDATA CENTER1. SAN 12. Storage Area Switch 23. Blade Chassis 24. Data Center Serversa. Database Server 2b. Application Server 2c. Web Server 2d. Backup Server 1e. Portal Server 2f. Other Severs (EMS, Directory etc.) 2g. Test & development Server 25. Automated Tape Library (ATL) for Data Center with backup software 16. Fiber Cabling & Network Items for Data Centera. Router using separate IP scheme to terminate aggregated bandwidth from1SWAN and VPN over broadband network.b. Core Switch L3 Gigabit 48 port 1c. Network Rack 42U 1d. Patch Panel 24 Ports CAT6 1e. CAT6 Cable 2f. Patch Cord 1 mtr. CAT6 18g. Patch Cord 2 mtr. CAT6 18h. UTM Firewall with VPN & IPS 17. Software for Data CenterRDBMS Licenses (full use and perpetual licenses for 2 Database servers) Number to beproposed based on thetechnology stackAssam Police Page 142

CCTNS Functional & Technical SpecificationsadoptedEnterprise Management System (EMS) 1Server Operating Systems 13Antivirus Software for Servers 13Email Security Software 18. Civil Worksa. Flooringb. Wall Finishing and Paintingc. Roller Blindsd. Ceiling Mounted Light fixturese. 4 mm thick Glass for door renovationf. Split Type ACg. Workstations with allied furnitureh. Cabinets (48 Sq. Ft. Approx of 1.8 ft. depth)DR Site1. SAN 12. Storage Area Switch 23. Blade Chassis 24. DR Serversa. Database Server 2b. Application Server 2c. Web Server 2d. Backup Server 1e. Portal Server 2f. Other Severs (EMS, Directory etc.) 25. Automated Tape Library (ATL) for DR site with backup software 16. Fiber Cabling & Network Items for DR sitea. Router using separate IP scheme to terminate aggregated bandwidth from1SWAN and VPN over broadband network.b. Core Switch L3 Gigabit 48 port 1c. Network Rack 42U 1d. Patch Panel 24 Ports CAT6 1e. CAT6 Cable 2f. Patch Cord 1 mtr. CAT6 18g. Patch Cord 2 mtr. CAT6 18h. UTM Firewall with VPN & IPS 17. Software for DR siteAssam Police Page 143

CCTNS Functional & Technical SpecificationsRDBMS Licenses (full use and perpetual licenses for 2 Database servers) Number to beproposed based on thetechnology stackadoptedEnterprise Management System (EMS) 1Server Operating Systems 11Antivirus Software for Servers 11Email Security Software 18. Civil Worksa. Flooringb. Wall Finishing and Paintingc. Roller Blindsd. Ceiling Mounted Light fixturese. 4 mm thick Glass for door renovationf. Split Type ACg. Workstations with allied furnitureh. Cabinets (48 Sq. Ft. Approx of 1.8 ft. depth)Note: a) These are only indicative numbers of material desired for the implementation of thisproject. Department reserves the right to increase or decrease the quantity of material at anytime during the execution of project and department shall make payments for all the materialsupplied by selected SI on actual number.b) SI shall be responsible for proposing other hardware/ software components as part oftheir Bill of Material for the successful implementation of this project.Assam Police Page 144

CCTNS Functional & Technical Specifications8.7 DATA MIGRATION & DATA DIGITIZATIONData MigrationMigrating the data from the other systems/manual operations to the new system will includeidentification of data migration requirements, collection and migration of user data, collectionand migration of master data, closing or migration of open transactions, collection andmigration of documentary information, and migration of data from the legacy systems.The SI shall perform the data digitization & migration from manual and/or the existingsystems to the new system. The Data digitization & migration to be performed by the SI shallbe preceded by an appropriate data migration need assessment including data qualityassessment. The Data migration strategy and methodology shall be prepared by SI andapproved by State. Though state is required to provide formal approval for the DataMigration Strategy, it is the ultimate responsibility of SI to ensure that all the data sets whichare required for operationalization of the agreed user requirements are digitized or migrated.Any corrections identified by state or any appointed agency, during Data Quality Assessmentand Review, in the data digitized/ migrated by SI, shall be addressed by SI at no additionalcost to STATE. So far as the legacy data is concerned, they are either available as structureddata in the IT systems that are currently used by state for related work or in the form of paperdocuments (Cases Documents and Police Station Registers). Almost all of such data itemsrelevant for a Police Station are maintained at the same Police Station.Data Migration Requirements1. Since there could be structural differences in the data as stored currentlyfrom the new system there should be a mapping done between the sourceand target data models that should be approved by Project Director2. Carry out the migration of legacy electronic data3. Carry out the migration of the data available in the existing registers, reports,case files, … (Physical Copies)4. Scan images and pictures within the case file in color and store them in thedigital format.5. Provide checklists from the migrated data to State Nodal Officer forAssam Police Page 145

CCTNS Functional & Technical Specificationsverification, including number of records, validations (where possible), othercontrols / hash totals. Highlight errors, abnormalities and deviations.6. Incorporate corrections as proposed7. Get final sign off from State Nodal Officer for migrated / digitized data8. At the end of migration, all the data for old cases and registers must beavailable in the new systemScope of Data MigrationA one-time digitization effort to migrate the data of last ten years across the police stationsinto the system is required. It is observed that normally an FIR with detail case historycontains more than 40 -50 pages and these pages are mostly handwritten in vernacularlanguages. Utmost care shall be adopted during the process of digitations of these recordsinto the system as any error in the process will create trouble for investigating officers / courtetc.Basis of data Estimation: Crime Figure for the Year -2009Sl. No. Nature of the crime Qty1. Murder 13232. Rape 16333. Kidnapping & abduction 27194. Dacoity 2515. Robbery 6806. Extortion 6457. Buglary 31398. Theft 76449. Roiting 182810. Criminal Breach of trust 80211. Rioting 109812. Cheating 8413. Other IPC 3346914. Total cognizable offence 5531315. Minor Act 184716. Total cognizable crime under IPC 57160From the above fig. it can be assumed that no. of cases p.a to be registered in the State isaround 70,000. Therefore around 7.50 Lakh cases required to be digitized for a period of 10years.Assam Police Page 146

CCTNS Functional & Technical SpecificationsThe data reconciliation and de-duplication is a major activity to be carried out as part of thedata migration.Key Points to be Considered:1. Data to be digitized in from year 2010 to 1999, which means task to be done from recentyears to the back years.2. FIR cases to be digitized first.3. The closed cases may be updated at later dates only live cases to be prioritized.4. CIPA data are in MySql database.5. Most of the data to be digitized in Police Station are in the form of handwritten and written invernacular languages like Assamese and Bengali, as such people with the knowledge ofreading, writing & speaking may be deployed for this activity for maintaining data accuracy.6. Necessary help from the Police Station is a must for ensuring quality.7. No data should be taken out of the Police Stations and work must be completed within theofficial premise.8. Other data mostly kept in Windows platform such as Word, Excel etc.9. Data digitization to be started during the first phase itself across all Police Stations.10. Registered maintained at PS which are likely to be digitized are as follows:Sl. No.Name of Register & Files1. General diary2. Register of First Information Reports.3. Register of cases in which no first information report is used.( NON FIR Case)4. Enquiry Slip Books.5. Register of Charge Sheets.6. Village crime note book, part I, II, III, IV, V & V-A.7. Surveillance registers.8. Bad character roll A.9. Bad character roll B.10. Register of absconded criminals escaped offenders.11. Thana & Outpost Khatian inspection register12. Inspection register13. Register of progresses14. Register of human beings & cattle killed by wild animals.15. Register of property stolen & of all articles taken in charge of by police.16. File of mufasil diary.Assam Police Page 147

CCTNS Functional & Technical Specifications17. File of original case diaries including all case papers.18. File of certificate of dispatch from police station & receipt at head quarterslock-up of prisoners.19. File of released convict‘s statement under Section 565, Cr.P.C.20. File of list of persons licensed to carry arms.21. File of receipt of cash & property.22. File of unexecuted warrants23. File of discharged slips.24. File of Criminal Intelligence.Scope of Data Digitization for Jail related dataTotal Capacity : Male: 6437, Female: 475, Total: 6912Present Snapshot : 8583 occupants (Convicted & under Trial).Approximate no. of admittance in Jail every year : 35000 (Under Trial: 32000, Convicted:3000, Total: 35000 per year)No. of Formats maintained (As per Jail Manual) : There are total 154 formats required for Jailoperation, out of which formats like Commitment Warrant, Convict Admission Register,History Ticket, Custody Warrant (For under Trial) etc. are directly related to crime andcriminal tracking.Scope of Data Digitization for Forensic Lab related dataPending Cases: 764Pending Exhibits: 12854Current Month received Cases: 248Current Month received exhibits: 2190Approximate No. of Cases and Exhibits being handled annually:Cases: 3000 paExhibits: 25,000 paDatabase of the Finger Print BureauFinger Print System Computerized: - Sanctioned under modernization scheme of AssamPolice, the Automatic Finger Print System FACTS { Finger Print Analysis and CriminalTracing System }version 5{five }have been installed in State F.P. Bureau of C.I.D H.QAssam ,Guwahati in the year 2005. Automatic Finger Print System FACTS uses imageAssam Police Page 148

CCTNS Functional & Technical Specificationsprocessing and pattern reorganization technique to capture, encoding, storing, and matchingFinger Prints in both single as well as ten digit printsTotal Data Base to be migrated into CAS: 32000Recommended Methodology of Data MigrationData migration methodology will comprise the following steps, explained as below. Howeverthis is just a guideline for data migration effort and the SI will be required to devise his owndetailed methodology and get it approved by State Nodal Officer.1. AnalysisAnalysis of the legacy data and its creation, conversion, migration and transfer to theproposed new data base schema will be started during the scoping phase and shall take aparallel path during the design and development phase of the application. It will cover thefollowing steps:a) Analyze the existing procedures, policies, formats of data in lieu of the newproposed system to understand the amount of the data and the applicabilityin CCTNSb) Write a specification to create, transfer and migrate the data setc) Document all exceptions, complex scenarios of the datad) This phase will generate the specification for Data Take–On routines2. TransformationTransformation phase can be commenced after integration testing phase. It will entail thefollowing steps:a) Identify the fields, columns to be added/deleted from the existing systemb) Identify the default values to be populated for all ‗not null‘ columnsc) Develop routines to create (Entry if any by data entry operators), migrate,convert the data from hard copies, old database (if any), computer records tothe new databased) Develop test programs to check the migrated data from old database to thenew databasee) Test the migration programs using the snapshot of the production dataAssam Police Page 149

CCTNS Functional & Technical Specificationsf) Tune the migration programs & iterate the Test cycleg) Validate migrated data using the application by running all the test casesh) Test the success of the data take-on by doing system test3. Data Take–OnTake–On phase will be initiated when the proposed solution is ready to be deployed. It willentail the following steps:i) Schedule data transfer of the computerized data that has been newly createdby the data entry operators based on the hard copy records.j) Schedule data transfer of the existing digital data in the proposed new formatk) Migrate the data from an old system (legacy) to the envisaged databasel) Test on the staging servers after the data take-on with testing routinesm) Migrate from staging servers to production serversn) Deploy and rollout the system as per the project planAdditional Guidelines for Data Migration1. SI shall migrate/convert/digitize the data at the implementation sites ofstate.2. SI shall formulate the ―Data Migration Strategy document‖ which will alsoinclude internal quality assurance mechanism. This will be reviewed andsigned–off by state prior to commencement of data migration.3. SI shall incorporate all comments and suggestions of state in the DataMigration Strategy and process documents before obtaining sign–off fromstate.4. SI shall perform mock data migration tests to validate the conversionprograms.5. SI shall ensure complete data cleaning and validation for all data migratedfrom the legacy systems to the new application.6. SI shall validate the data before uploading the same to the productionenvironment.Assam Police Page 150

CCTNS Functional & Technical Specifications7. SI shall generate appropriate control reports before and after migration toensue accuracy and completeness of the data.8. SI shall convey to state in advance all the mandatory data fields required forfunctioning of the proposed solution and which are not available in the legacysystems and are required to be obtained by state.9. In the event state is unable to obtain all the mandatory fields as conveyedby SI, SI shall suggest the most suitable workaround to state. SI shalldocument the suggested workaround and sign-off will be obtained fromstate for the suggested workaround.10. SI shall develop data entry programs / applications that may be required forthe purpose of data migration in order to capture data available with /obtained by state in non – electronic format.11. SI shall conduct the acceptance testing and verify the completeness andaccuracy of the data migrated from the legacy systems to the proposedsolution.12. State may, at its will, verify the test results provided by SI.Data DigitizationIn addition to the above, SI would also be carrying out the digitization of historical criminaldata during Pilot Phase which will include the digitization of historical data (covering the last10 years). The historical data to be digitized would include crime (case/incident) data,criminals‘ data, the data from the 7 IIF and data from the police stations records rooms (frompolice registers).Digitization of historical data would help the police department maximize benefits fromfeatures such as Search and Reporting and is would significantly enhance outcomes in theareas of Crime Investigation, Criminals Tracking, servicing the requests of citizens and othergroups, etc.Recommended Methodology of Data VerificationAssam Police Page 151

CCTNS Functional & Technical SpecificationsEffective data verification is the most important step in the migration/ digitization of data.Selected SI will support the Assam Police Department in carrying out the data verification ina time bound manner and evolve a mechanism for data validation at various levels. Anillustrative mechanism is given below:• The manually processed Integrated Investigation Forms (1 to 7)/ Case File for a particularcase would be given to the SI and will be checked for data completeness and consistency(lack of blank fields, correct data type per field, etc.) by the SI .• Once the data is entered, digitized IIF forms (1 to 7)/ reports will then be checked/verifiedfrom the System for the particular case and shall be compared with the manually processedCase File, whereas In case of migrated data, IIF forms will be checked against the reportgenerated from CIPA system for any particular case. Errors detected at this stage will becorrected by SI at no cost to the department.• Corrected System generated Case File and its data will then be matched for verificationagainst the existing manual records/ digitized records in CIPA application in Police Station.Further, system generated Case File will go through various levels of verification, startingfrom the Police Station to District level, District to Range and State level.• This type of data verification by the District SP or State CCTNS Nodal Officer will be donethrough Data Verification Workshops where the records are brought, verification done(against the system generated Case Files) and the issues are flagged within a definite timeframe. SI shall be responsible for conducting such a workshop and shall formally informproject nodal officer in writing well in advance for data verification workshop. SI shall alsobe responsible for incorporating and implementing changes proposed in these workshops atno additional cost to the department. These workshops shall work as User AcceptanceTesting for Data Migration and Data Digitization. However overall System Acceptancetesting shall be different from this testing and SI shall provide all the support required forensuring quality of data entry/ data digitization/ data migration, wherever required.There should also be a mechanism to incorporate those Police transactions that have takenplace during the digitization of data phase. Correction facilities available in the softwareshould be monitored to detect and discourage its misuse.Assam Police Page 152

CCTNS Functional & Technical SpecificationsOnce this process is complete, the corrected data will be re-entered in the system and therecords for which disputes have not been resolved will be flagged in the system so that thiswill not be bottleneck in the system going live. However, SI shall seek approval for flaggingsuch data and point out the same during workshops. In case approval is not provided byAssam Police on the unresolved data entry, the same shall be counted for penaltycalculations. Beyond this exercise, SI should be responsible for correcting the data entryfound erroneous by the Department or its designated representatives at no additional cost tothe Department. Assam Police may at its discretion levy penalties for erroneous data entry asper penalty terms defined in the Service Level Agreement.8.8 MIGRATION OF CIPA AND CCIS POLICE STATIONS / HIGHER OFFICES TOCCTNSThe SI is also responsible for migrating the Police Stations and Higher Offices currentlyoperational on CIPA and CCIS to CCTNS as part of the CCTNS implementation in the State.SI shall validate the data in the CIPA systems and migrate the data to CCTNS.CIPA at a Glance in the State:1. Year of Starting: CIPA started in the year 2007 in ASSAM2. Districts and no of PS covered: Implemented in 3 (three) Districts covering 24 PS(1) Guwahati City: 11 P.S. (2) Kamrup: 7 P.S. (3) Morigaon : 6 P.S3. No of personal Trained: 200 Police Officers have been trained at CID Hq. from 1/3/07 to8/5/07.4. Position of Data Entry:A. Morigaon:Registration Investigation Prosecution Information General Diary575 6 6 - -Assam Police Page 153

CCTNS Functional & Technical SpecificationsB.KamrupRegistration Investigation Prosecution Information General Diary1277 - - - -C. Guwahati cityRegistration Investigation Prosecution Information General Diary2091 - - - -8.9 CHANGE MANAGEMENTSI shall help the State with complete Change Management exercise needed to make thisproject a success. In fact Change Management will have to subsume ‗training‘ as a keyenabler for change. Following outlines the responsibilities of SI with respect to designing andimplementation of change management plan for the Project.It is to be noted that State has adopted a holistic approach for implementation of Project toensure that planned objectives are met. Change Management initiative, to be designed &implemented by SI, shall focus on addressing key aspects of Project including buildingawareness in Police personnel on benefits of new system, changes (if any) to their currentroles & responsibilities, addressing the employee‘s concerns & apprehensions w.r.t.implementation of new system and benefits that are planned for the employees.It is required that if SI doesn‘t operate in the Change Management, Communication andTraining domain then he collaborates with/ hires services of a specialist agency who will beresponsible for complete Change Management, Awareness and Communicationimplementation and monitoring, on the lines suggested below.The State Nodal Agency shall form various stakeholder groups to address the ChangeManagement Initiative. Stakeholders are all those who need to be considered in achievingproject goals and whose participation and support are crucial to its success. A key individualstakeholder or stakeholder group is a person or group of people with significant involvementAssam Police Page 154

CCTNS Functional & Technical Specificationsand/or interest in the success of the project. Stakeholder analysis identifies all primary andsecondary stakeholders who have a interest in the issues with which the CCTNS project isconcerned. The stakeholder groups will be the set of core users (Change Agents) who willdirectly participate in the awareness and communication initiatives, workshops, and providefeedback to the District and State Mission Teams.Stakeholder groups can be categorized into below categories, based on their influence androle in managing the change and making it successful:• Group I: Identify the key senior officers (ADGP, IG, DIG) responsible forCrime, Law and Order, who are directly impacted by the CCTNS with respect toreceiving/analyzing the reports through CCTNS.• Group II: Identify a few of the key officers (IG, DIG, DCP, ACP, SP) inchargeof a zone/range/district/sub-division who are directly impacted by the CCTNS with respectto reviewing the police station performance through CCTNS, reviewing the reports generatedby the system, carrying out the required analysis using CCTNS and providing the necessaryguidance to the officers at the cutting edge.• Group III: Identify a few of the key officers (SHO, SI, ASI) in the PoliceStations and Higher Offices who will use CCTNS for police station management, filing thenecessary investigation forms, and utilize the basic and advance search features of CCTNS tofacilitate their investigation process.• Group IV: Identify a few of the key officers/constables (Station Writers, CourtDuty, Head Constables) in the Police Stations and Higher Offices who will use CCTNS forcapturing the data/investigation forms, generating the reports and utilize the basic andadvance search features of CCTNS to service the general service requests and aid ininvestigation process.It is to be noted that SI is required to incorporate the cost of all resources require for design,execution and management of Change Management Plan for project, in its overall projectcost.Stakeholder Analysis / Impact AssessmentAssam Police Page 155

CCTNS Functional & Technical SpecificationsThe SI shall perform the impact assessment, in light of new system, to identify the changes tothe current functioning, organization structure, roles & responsibilities, current capacities(training to the existing resources or deployment of additional resources) etc. In this context,the SI is required to perform a baseline assessment of the communication requirements ofvarious stakeholders to understand what stakeholders currently know about the initiative;what they need and want to know; how they prefer to receive information about the project.The SI shall steer the communication efforts, for both internal & external stakeholders, forthe project andState will provide necessary support and guidance to SI for the same.A detailed study needs to be carried out to understand the impact on each of the stakeholderand the influence that they can exercise on their respective areas of control, for makingCCTNS successful. System Integrator (SI) shall ensure that the all stakeholders are aligned tothe program and their concerns are documented and addressed. This activity would ensurethat the Communications and Awareness Plan is in sync with the overall project's deploymentschedule and to develop and deliver effective stakeholder interventions to individualstakeholders and stakeholder groups.The stakeholders are distributed across the State and the SI should ensure that innovative andeffective methods are used to conduct the Stakeholder Management activity which shouldcover the following but is not limited to points mentioned in the table below.The SI would be responsible for the following activities:Sl. Requirements Details FrequencyNo.1 Stakeholder Analysis • SI shall be responsible forinterviewing stakeholders,analyzingdata and recommending actionplanOne time activityGiven the number ofstakeholders, SI willuse innovative waysAssam Police Page 156

CCTNS Functional & Technical Specifications2 DevelopStakeholderEngagementContentOther Requirements:to address concerns related to theCCTNS project.• Finalize questions tounderstandstakeholder concerns, whatsuccessmeans for them, influence onproject,what is the impact of theprogram onthe stakeholder etc• SI shall be responsible forrefreshingthe stakeholder engagement planinconsultation with the State‘sNodalAgency, whenever the projectscopeor the program implementationtimelines undergo a change.• SI shall develop content –discussionscripts, presentations or videos toexplain the objectives of theprogram,what is in it for them and theirpeople, what the benefits areto interview/interactwith Stakeholdersincluding,Phone/VC/Face toface/Focused Groupetc so as to reducecosts of interaction.Recurring activityover the entireduration of the SI• SI shall cover all the identified stakeholders and stakeholder groups identifiedin all the higher offices, State Headquarters, District Headquarters, SCRB,DCRB and Police Stations.• SI will recommend additional Stakeholder or Stakeholder Groups – Internaland External who need to be covered under this activity.• SI shall also cover the extended teams and should not limit to the directidentified stakeholders• SI shall come up with innovative ways of stakeholder engagement in additionto the video conferencing, one on one meeting and teleconference• SI shall ensure that the stakeholder engagement activity is a continuousAssam Police Page 157

CCTNS Functional & Technical Specificationsactivity and buy-in and commitment of the stakeholders are key drivers forthe success of this project• SI shall make recommendations to best manage this process• SI shall also develop Job Aids, an important component of sustaining thechange by ensuring that there is enough support material available tomaintain the performance of the transformed workforce. A job aid is arepository for information, processes, or perspectives that is external to theindividual and that supports work and activity by directing, guiding, andenlightening performance. Since job aids are external to the individual andwould be applicable to those set of activities which are complex and difficultto memorize. For example, in the beginning stage, searching of records in theCAS might require a Job Aid. However, as the time progresses and userbecomes more thorough and comfortable with the new system Job Aids forsuch activities may no longer be required. Also, for more complex activitiessuch as generating a MIS report from the system might require a Job Aid fora much longer duration. These Job Aids must be revised on periodic basis.Assess change readinessThe SI shall perform an assessment, based on the Impact Assessment, to identify to whatextent the State is currently equipped for the change, what are the key potential blockers andenablers within the structure, processes and staff for implementing the changes.The Change Readiness Assessment should be used to determine the changes, requirements,concerns, type and level of resistance and expectations emerging as a result of the CCTNSprogram. The analysis should be performed for the whole State/ UT, for each of the identifiedstakeholders impacted by CCTNS.Assessing change readiness will help the change team to:• Pinpoint where risks are likely to occur• Clarify issues associated with CCTNS• Identify potential responses to change• Identify and target where change activities are most neededAssam Police Page 158

CCTNS Functional & Technical SpecificationsChange Readiness Survey shall involve collecting information about affected groups withinthe organization to determine how ready they are to accept and assimilate forthcomingchanges. At least four Change Readiness Surveys are recommended during the project tomeasure if the project is on track and is aligned to the intended end state objectives (This maychange as per the size of the target police personnel).SI shall conduct 4 Cycles of Change Readiness Survey:• 1st Cycle shall measure readiness to change• 2nd & 3rd Cycle shall measure progress of change• 4th Cycle shall measure the Statepolice department‘s acceptance tochange, potentially on the job.Sl. No. Activities Details Frequency1 Develop ChangeReadinessSurvey approach2 Develop andConfigureChangeMeasurementSurvey/Instrument• SI shall be responsible fordeveloping the objectives, scope, andprocess for change measurement• SI shall also finalize the targetaudience, timelines, method ofchange measurement• SI shall develop or configure anappropriate change measurementinstrument that is convenient foraudience and easy to assimilate forCM Team• SI shall configure the changemeasurement instrument based onthe requirements of the projectOne time activityRecurring Activity(at least four timesin two years)3 Select SampleAudienceand• SI shall select the sample for thesurvey and should ensure that theOne time activityfollowed by reviewAssam Police Page 159

CCTNS Functional & Technical SpecificationsAdministerthetargeted audience is a fair mixof sample audiencesurveyrepresenting all State Offices,for each subsequentsolutions and all levels of thecycleorganization.• SI shall be responsible foradministering the survey- paperbased or electronic, as the case maybe.4 Analyze reportsanddevise correctiveaction plan• Analyze the result of the survey andgenerate survey reports (HigherOffice-wise, State Headquarters -wise, District Headquarters - wise andPolice Station-wise) to be shared withrespective leadership team• Identify the key patterns that emergeout of the survey for all groups ofstakeholdersOnce for eachsurvey5 Share the resultwiththe leadership andrefresh changemanagement plan• SI shall share the results of eachsurvey with audience identified byState‘s Nodal Agency and validatethe corrective action plan with theirinputs.• SI shall refresh the ChangeManagement Plan with newinterventions in consultation withState‘s Nodal Agency‘s ChangeManagement PlanOnce for eachsurveyOther Requirements:Assam Police Page 160

CCTNS Functional & Technical Specifications• Change Readiness Survey should be deployed at significant milestone alongthe project implementation timelines but not limited to four in number,considering different go-lives in the project implementation plan• SI should conduct at least four change readiness surveys- First survey shallbe a baseline survey and should be deployed at the beginning of Track-2.Second survey should be conducted after 3-4 months of the first survey.Third survey should be completed at least a month before the go-live. Fourthsurvey should be conducted after the CAS (State) go-live.• Proper mechanism for survey validation and verification should be devised.The survey result shall not be considered as valid if the participant audience isless than 60% of the target audience.• SI should ensure that the sample selected for the change readiness survey isa fair mix representing all solutions, State Offices and levels of theorganization. SI shall utilize both computer based and paper based method ofsurvey deployment• SI should ensure that the change measurement report gives insight to theleadership team if the change is on track or off-track and the corrective actionplan for desired result. Report should bring forth results for higher offices,State Headquarters, District Headquarters, SCRB, DCRB and Police Stations.• Change management plan should be revisited and revised based on thesurvey results and corresponding corrective actions in consultation withState‘s Nodal Agency‘s Change Management TeamDevelop the Change Management planThe SI shall design a road map to achieve/implement all the change management initiatives,which are essential for success of the project. The plan shall be more than an implementationplan; and shall contain change milestones based on the change vision, benefits milestones,benefits tracking mechanisms, actions to build commitment and actions to ensure businesscontinuity. The plan shall also define change governance – including appropriate decisionmaking and review structures.Implementation of Change Management PlanAssam Police Page 161

CCTNS Functional & Technical SpecificationsSI shall take lead in assisting State in implementing the change and State in turn shall provideall the necessary support for successful implementation of the change management plandeveloped by the SI. The SI shall be responsible for all the costs involved in design andimplementation of the change management plan for Project.The SI shall proactively work with State to address the project needs and gain buy-in andinvolvement of all the stakeholders in achieving the change. During the whole exercise,stakeholders‘ awareness, understanding and commitment to new ways of working should beraised. Stakeholders should also be encouraged, where appropriate, to contribute to orparticipate in the project to engender a joint sense of ownership.Communication and AwarenessCommunication and Awareness aims at engaging officers of the police force in two wayinteractive communications about the changes so that all individuals in the State/ UT‘s policedepartment understand the target vision and strategy for moving forward. The purpose ofcommunication plan is to educate and involve all audience groups to build understanding andownership of the CCTNS Project. The communication plan also ensures that the CCTNSproject provides relevant, accurate, consistent and timely project information to relevantstakeholders topromote and gain support for CCTNS Project. This plan provides a framework to manage andcoordinate the wide variety of communications that take place during the project coveringwho will receive the communications, how the communications will be delivered, whatinformation will be communicated, who communicates, and the frequency of thecommunications.Communication & Awareness campaigns will be conducted throughout the duration of theimplementation of the CCTNS project across the State at Project, Program level as well as forGeneral awareness.Assam Police Page 162

CCTNS Functional & Technical SpecificationsSl. No Activities Details Frequency1 Develop andValidate detailedCommunication plan• SI shall facilitate an exploration ofspecific objectives; i.e., who mustunderstand what, by when, and whywith respect to the project, to ensuresuccessful uptake of the project.• SI shall prepare a detailedcommunication plan for the programin line with the implementationtimelines of each solutionOnce2 DevelopCommunicationContent• SI shall ensure that all the impactedaudience is covered in thecommunication plan and the mostappropriate mode of communicationis being used to deliver the messagesto the target audience• These key audiences are not the onlyones who will receive information,but their demographics will shape thestrategy in terms of message andvehicle selection.• SI shall be responsible fordevelopingthe content for communicationmaterial in English, Hindi andvernacular language.• SI shall ensure that thecommunication is simple, continuousand consistent.Recurring Activityover the entireduration of the SIAssam Police Page 163

CCTNS Functional & Technical Specifications3 DeliverCommunicationEvents• Prior to implementing the plan, theSI shall obtain the necessary sign-offsfrom State on the CommunicationStrategy & plan and make necessarychanges as recommended by State.• SI shall determine who needs toapprove communications prior todissemination, who is responsible fordistributing the message, and who isresponsible for ensuring that thoseaccountable for specific elements ofthe plan follow through on theirresponsibilities.• SI shall organize the communicationevents or interventions for the targetaudience.• SI shall ensure consistency betweenmessages delivered via differentinterventions, since the engagement ofa key individual stakeholder orstakeholder group is an integratedeffort, aiming at the same objective.Recurring Activity(once a month) overthe entire duration ofthe SIAssam Police Page 164

CCTNS Functional & Technical Specifications4 MeasureEffectivenessof Communicationand Update ChangeManagement Plan• After implementing thecommunications program, SI shallseek feedback on and measure theimpact of the communicationsprogram.• SI shall evaluate the effectiveness ofthe communication by electronic orpaper based survey or focused groupdiscussion and develop an action planto improve the effectiveness ofcommunication• SI shall refresh the ChangeManagement Plan in consultation withState’s Nodal Agency’s ChangeManagement Plan• Through feedback, SI shall assesswhich messages have been deliveredmost clearly; which vehicles are mosteffective; and whether the appropriatetarget audiences have been identified.Based on such assessment, SI shallupdate the communication strategy &plan and shall ensure that objectivesof communication program areensured, which further should lead tosuccessful uptake of system.Once in a Six MonthOther Requirements:• SI shall work with the identified internal change agents (identified from theDistrict and State Mission Teams) for all the Communication and AwarenessProgramsAssam Police Page 165

CCTNS Functional & Technical Specifications• SI shall utilize existing channels of communication and at the same time useinnovative methods of communication for effectiveness• SI should ensure that the communication messages are consistent,continuous and easy to understand and wherever possible in vernacularmedium using all available channels• The SI shall conduct Communications & Awareness Campaigns for eachTechnology Solution offered in CAS (State) being implemented throughvarious means – Print, Electronic, Face to Face, Audio/Visual etc.• SI shall align communication content, timing and delivery to the deploymentphases/plan of each solution.Change Management WorkshopsSI shall conduct Change Management workshops build appreciation of change managementand develop change leadership across the stakeholder groups. SI shall define the requirementsbased on the detailed analysis and design the necessary content (reading material,presentations) in English, Hindi, and Local Language (if different) for the ChangeManagement Workshops. SI shall conduct at least three Change Management Workshops(minimum of one-day) in the State Headquarters and at least one Change ManagementWorkshop (minimum of one-day) all of theDistricts (at the District Headquarters) covering at least 3 officers/constables (SHO,SI/ASI/HC, and Station Writer) from each police station in the district.The SI is required to conduct the Change Management Workshops for all the identifiedPolice personnel in a phased manner in line with the overall implementation plan. Theseworkshops shall be conducted at the locations provided by the State. The workshop content &material shall be designed with specific focus on the requirements of the personnel. SI shallconduct workshops for each group of personnel in sync with the training plan and as part ofthe training module. SI is required to provide the necessary material for the workshopsincluding presentations, training material etc in both soft and hard copy formats.Assam Police Page 166

CCTNS Functional & Technical SpecificationsSI shall also associate and train the identified internal change agents (identified from theDistrict and State Mission Teams) during these workshops so that subsequent workshops canbe conducted by the internal change agents.8.10 CAPACITY BUILDINGIdentification of Trainers (Internal)The State Nodal Agency shall identify at least four qualified Trainers with relevant ITexperience and training competency within each District Mission Team and State MissionTeam who will be directly trained by the System Integrator and will be responsible forinterfacing with the System Integrator for all the Capacity Building Initiatives. TheseTrainers will be responsible for implementing the Capacity Building interventions beyond thescope of the System Integrator.Identification of Trainers (Police Training Colleges)The State Nodal Agency shall identify the Trainers within each of the Police TrainingColleges in the State who will be directly trained by the System Integrator. These trainers willbe responsible for including training on CCTNS within the training college curriculum andimpart the training on CCTNS to the new recruits and current personnel (refresher training) atthe Police Training Colleges.Identification of TraineesBased on the nature of their responsibilities and their requirements from CCTNS, police staffcan be classified into the following categories for training purposes:• Group I: Identify the key senior officers (ADGP, IG, DIG) responsible forCrime, Law and Order who are directly impacted by the CCTNS withrespect to receiving/analyzing the reports through CCTNS.o Role-based training will be carried out for these officers at suitablelocation in the State Headquarters by the System Integrator• Group II: Identify the key officers (IG, DIG, SP, DCP, ACP) in charge of aAssam Police Page 167

CCTNS Functional & Technical Specificationszone/range/district/sub-division who are directly impacted by the CCTNS withrespect to reviewing the police station performance through CCTNS,reviewing the reports generated by the system, carrying out the requiredanalysis using CCTNS and providing the necessary guidance to the officers atthe cutting edge.o Role-based training will be carried out for these officers at suitablelocation in the State Headquarters and respectiveDistricts/Commissionerates by the System Integrator• Group III: Identify the key officers (SHO, SI, ASI) in the Police Stations andHigher Offices who will use CCTNS for police station management, filing thenecessary investigation forms, and utilize the basic and advance searchfeatures of CCTNS to facilitate their investigation process.o In addition to the computer awareness training, role-based training willbe carried out for these officers at District Training Centers in therespective Districts/Commissionerates by the System Integratoro Refresher training can be carried out by the internal trainers subsequentto the System Integrator trainings• Group IV: Identify at least 3-4 key officers/constables (Station Writers, CourtDuty, Head Constables, Constables) in each of the Police Stations andHigher Offices who will use CCTNS for capturing the data/investigationforms, generating the reports and utilize the basic and advance search featuresof CCTNS to service the general service requests and aid in investigationprocess.o In addition to the computer awareness training, role-based training willbe carried out for the identified officers at District Training Centers inthe respective Districts/Commissionerates by the System Integratoro Refresher training, subsequent training to the remainingofficers/constables in the Police Station and Higher Offices can becarried out by the internal trainers subsequent to the SystemIntegrator trainings• Group V: Identify 2 constables for each Circle Office that can provide thebasic computer operation support to the police stations within the Circle.Assam Police Page 168

CCTNS Functional & Technical Specificationso Technical training will be carried out for the identified constables atDistrict Training Centers in the respective Districts/Commissioneratesby the System IntegratorA break-up of Police Personnel to be trained Group-wise is as follows :GROUPNO. OF PERSONNEL TO BETRAINEDGroup A – Senior Officers of SP rank and above 132Group B – Officers of ASI rank and above 4,461Group C – Constable rank and above 19,066TOTAL 23,659The main challenges to be addressed effectively by the SI are the geographically dispersedtrainee base, wide variability in education and computer proficiency and minimal availabilityof time. The SI holds the responsibility for creation of a detailed and effective trainingstrategy, user groups and classifications, training plan and guidelines, detailed trainingmaterial, training program designed their delivery to the target groups.The SI holds the responsibility for creation of training material, designing the trainingprograms and their delivery to the target group. The State SI shall be responsible for thefollowing activities as part of the End User and Train the Trainer Training:Develop Overall Training PlanSI shall be responsible for finalizing a detailed Training Plan for the program in consultationwith State‘s Nodal Agency covering the training strategy, environment, training need analysisand role based training curriculum. SI shall own the overall Training plan working closelywith the State‘s Nodal Agency‘s Training team. SI shall coordinate overall training effort.Assam Police Page 169

CCTNS Functional & Technical SpecificationsDevelop District-Wise Training Schedule and CurriculumSI shall develop and manage the District-Wise training schedule in consultation with State‘sNodal Agency, aligned with the overall implementation roadmap of the project andcoordinate the same with all parties involved. Training schedule shall be developed bysolution and shall be optimized to reduce business impact and effective utilization of Traininginfrastructure and capacities. The training curriculum for the CCTNS training program shouldbe organized by modules and these should be used to develop the training materials. Thetraining curriculum outlines the mode of delivery, module structure and outline, duration andtarget audience. These sessions should be conducted such that the users of theapplication/modules are trained bythe time the application ―goes-live‖ in the District with possibly no more than a week‘s gapbetween completion of training and going live of modules. Continuous reporting (MIS) andassessment should be an integral function of training. SI shall also identify the languages tobe used by the end-user for entering data and ensuring multi-language training to the endusers as per requirement.Learning Management System and Training PortalDeveloping a Learning Management System and Training Portal for providing access to alltraining content online including documents, demo, audio, video, simulation and practice,assessment, self-learning and context sensitive help and monitoring, support and reportingDevelop Training MaterialBased on their needs and the objectives of CCTNS, training programs could be organizedunder the following themes:1. Role-based training on the CCTNS application – Basic and Advanced. Thistraining should be in a role based, benchmarked and standardized format,multi-lingual and lead to learning completion and assessment. It shouldalso allow for self-learning and retraining. Training would includemechanism for demonstration using audio/video/simulated/demo practiceAssam Police Page 170

CCTNS Functional & Technical Specificationsexercises and evaluation of trainees.2. ―Train the Trainer‖ programs, where members of the police staff would betrained to enable them to conduct further training programs, thus helpingbuild up scalability in the training program and also reducing thedependency on external vendors for training.3. System Administrator training: a few members of the police staff withhigh aptitude would be trained to act as system administrators andtroubleshooters for CCTNS.4. Customization of the Training Manuals, User Manuals, Operational andMaintenance Manuals provided along with the CCTNS CAS Software5. Design and development of the Training Manuals, User Manuals,Operational and Maintenance Manuals for the modules developed at theState level.In cases where the training material may be made available by MHA/NCRB, it is the SI‘sresponsibility to ensure the relevance of the material to the state, customize if necessary andown up the delivery and effectiveness.SI shall ensure that the training content meets all the objectives of the training course. Thematerial shall be developed in English, Hindi and vernacular language. SI shall also developthe training material for delivery through Computer Based Training, Instructor Led Training,Online User Material/Help Manuals and Job Aids. SI shall provide detailed training materialproviding step-by-step approach in soft and hard copies to all police stations and offices forreference.Deliver Training to End UsersSI shall deliver training to the end users utilizing the infrastructure at the District TrainingCenters. Role-based training for the Senior Officers will be carried out for at suitable locationin the State Headquarters by the System Integrator.SI shall also impart simulated training on the actual CAS (State) with some real life likedatabase. The SI should create case studies and simulation modules that would be as close toAssam Police Page 171

CCTNS Functional & Technical Specificationsthe real life scenario as possible. The objective of conducting such trainings would be to givefirst had view of benefits of using CAS system. Such specialised training should also be ableto provide the participant a clear comparison between the old way of crime and criminalinvestigation against the post CCTNS scenario. This training needs to be conducted by the SIat the very end when all the other trainings are successfully completed. This training mayseem similar to role play training mentioned in the section above however, in this simulatedtraining, the SI would ensure that the IO‘s are provided an environment that would be exactlysimilar at a Police Station post CAS (State) implementation.Most of the training would be an Instructor-Led Training (ILT) conducted by trained andqualified instructors in a classroom setting. To maintain consistency across CCTNS trainings,standard templates should be used for each component of a module.An ILT course will have the following components:• Course Presentation (PowerPoint)• Instructor Demonstrations (CAS - Application training environment)• Hands-on Exercises (CAS - Application training environment)• Application Simulations: Miniature version of CAS Application with dummydata providing exposure to the IOs to a real life scenario post implementationof CAS• Job Aids (if required)• Course Evaluations (Inquisition)In addition to the ILT, for the modules that may be more appropriate to be conducted througha Computer Based Training (CBT), a CBT should be developed for them. CBT shouldinvolve training delivered through computers with self instructions, screenshots, simulatedprocess walk-through and self assessment modules.Select set of police staff with high aptitude group and/or relevant prior training, are to beimparted with the training/skills to act as system administrators and also as troubleshooterswith basic systems maintenance tasks including hardware and network.Assam Police Page 172

CCTNS Functional & Technical SpecificationsDeliver Training to Trainers (Internal and Trainers from the Training Colleges)SI shall help State‘s Nodal Agency in assessing and selecting the internal trainers as well asthe trainers at training colleges who can conduct the end user training subsequent to thetraining by the SI. SI shall coordinate the ‗Train the Trainer‘ session for the identified trainersto ensure that they have the capability to deliver efficient training.In addition to the training delivered to the end-users, the trainers should also be trained oneffectively facilitate and deliver training to end users. Also, it is advisable to always runpilots for any training program before deployment. This training will hence serve as the pilotand as a training session for trainers as well. In addition the end-user training sessions, ToTtraining will consist of three segments:1. The first segment will be set of workshops covering effective presentationskills and coaching techniques and discussing the benefits and structure ofthe trainer model.2. The second segment will be the formal CCTNS training which will consist ofall modules of CCTNS relevant for their role.3. The third segment will be a teach-back session where trained trainers willpresent course content and receive feedback regarding content, flow, andpresentation techniques. This will also include a feedback session wheretrainers can provide feedback on the training materials, flow, comprehensionlevel, and accuracy.Training Effectiveness EvaluationSI shall evaluate the effectiveness of all end users trainings using electronic or manualsurveys. SI shall be responsible for analyzing the feedback and arrange for conductingrefresher training, wherever needed.State will periodically monitor the training effectiveness through the performance metrics andService levels and the SI shall comply with the same.Assam Police Page 173

CCTNS Functional & Technical Specifications8.11 HANDHOLDING SUPPORTThe System Integrator will provide one qualified and trained person per police station officefor a period of 6 months to handhold the staff in the police station and ensure that the staffs inthat police stations are able to use CCTNS on their own by the end of the handholding period.Handholding support would be required only after the successful commissioning of CoreApplication and the necessary infrastructure and completion of capacity building and changemanagement initiatives in respective police stations and higher offices.NO. OF NO. OF NO. OF Duration for Minimum Qualification of theP.S RESOURC RESOURCES whichResourceES REQD. REQD. handholdingneeds to be done.325 325 (1*325) 325 6 month Science graduate with one yearcomputer diploma of ―A‖ Level orequivalent from DOEACC /IGNOU or similar organizationsand having minimum 6 months ofworking experience in the ICTfield.* Bidder may note necessary labor laws applicable in the State and has to indemnify AssamPolice in respects of their employment with them.8.12 REQUIREMENT ON ADHERENCE TO STANDARDSCCTNS system must be designed following open standards, to the extent feasible and in linewith overall system requirements set out in this RFP, in order to provide for good interoperabilitywith multiple platforms and avoid any technology provider lock-in. End of lifeproducts are not encouragedBidders are requested to comply with e-governance standards published by Department ofInformation Technology, Govt. of India. ( www.egovstandards.gov.in)Assam Police Page 174

CCTNS Functional & Technical SpecificationsCompliance with Industry StandardsIn addition to above, the proposed solution has to be based on and compliant with industrystandards (their latest versions as on date) wherever applicable. This will apply to all theaspects of solution including but not limited to design, development, security, installation,and testing. There are many standards that are indicated throughout this volume as well assummarised below. However the list below is just for reference and is not to be treated asexhaustive.Portal developmentInformation access/transfer protocolsInteroperabilityW3C specificationsSOAP, HTTP/HTTPSWeb Services, Open standardsPhotograph JPEG (minimum resolution of 640 x 480pixels)Scanned documentsTIFF (Resolution of 600 X 600 dpi)Biometric framework BioAPI 2.0 (ISO/IEC 19784-1:200specificationFinger print scanningDigital signatureDocument encryptionInformation SecurityOperational integrity & secur managementIT Infrastructure managementService ManagementProject DocumentationIAFIS specificationsRSA standardsPKCS specificationsCCTNS system to be ISO 27001 certifiedCCTNS system to be ISO 17799 compliantITIL / EITM specificationsISO 20000 specificationsIEEE/ISO specifications for documentationAll the licenses shall have to be procured by the selected SI for the successful implementationof this project. The system software licenses mentioned in the Bill of Materials shall begenuine, perpetual, full use and should provide patches, fixes, security patches and updatesAssam Police Page 175

CCTNS Functional & Technical Specificationsdirectly from the OEM. All the licenses and support (updates, patches, bug fixes, etc.) shouldbe in the name of Assam Police.• The SI shall provide with a full use database license. All the licenses and support (updates,patches, bug fixes, etc.) should be in the name of Assam Police.• The software proposed should be from an OEM with presence in India (and easyavailability of skilled resources for the product in India).• SI shall provide a comprehensive warranty that covers all components after the issuance ofthe final acceptance by Assam Police Department. The warranty should cover all materials,licenses, services, and support for both hardware and software. SI shall administer warrantieswith serial number and warranty period. SI shall transfer all the warranties to the Departmentat no additional charge at the time of termination of the project. All warranty documentation(no expiry) will be delivered to Department.• The OEM must authorize the selected SI for products listed below.· Operating System Name & Versions· RDBMS Name & Versions· Directory Server Name & Versions· Office Productivity Suite Name & Versions· Reporting Server Name & Versions· Application Server Name & Versions· Web Server Name & Versions· Enterprise Management Server Name & Versions· Antivirus Server Name & Versions· Proxy and backup server name and version8.13 ACCEPTANCE TESTING, AUDIT AND CERTIFICATIONAssam Police Page 176

CCTNS Functional & Technical SpecificationsThe primary goal of Acceptance Testing, Audit & Certification is to ensure that the systemmeets requirements, standards, and specifications as set out in this RFP and as needed toachieve the desired outcomes. The basic approach for this will be ensuring that the followingare associated with clear and quantifiable metrics for accountability:1. Functional requirements2. Test cases and Requirements Mapping3. Infrastructure Compliance Review4. Availability of Services in the defined locations5. Performance and Scalability6. Security / Digital Signatures7. Manageability and Interoperability8. SLA Reporting System9. Project Documentation10. Data Quality ReviewAs part of Acceptance testing, audit and certification, performed through a third party agency,State shall review all aspects of project development and implementation covering software,hardware and networking including the processes relating to the design of solutionarchitecture, design of systems and sub-systems, coding, testing, business processdescription, documentation, version control, change management, security, service orientedarchitecture, performance in relation to defined requirements, interoperability, scalability,availability and compliance with allthe technical and functional requirements of the RFP and the agreement. Here it is importantto mention that there may be two agencies selected by STATE, one for audit & certificationof security and control aspect of the system and the other for audit & certification of overallapplication software.State will establish appropriate processes for notifying the SI of any deviations from definedrequirements at the earliest instance after noticing the same to enable the SI to take correctiveaction. Such an involvement of the Acceptance Testing & Certification agencies, nominatedby State, will not, however, absolve the operator of the fundamental responsibility ofAssam Police Page 177

CCTNS Functional & Technical Specificationsdesigning, developing, installing, testing and commissioning the various components of theproject to deliver the services in perfect conformity with the SLAs.Following discusses the acceptance criteria to be adopted for system as mentioned above:1. Functional Requirements ReviewThe system developed/customized by SI shall be reviewed and verified by the agency againstthe Functional Requirements signed-off between STATE and SI. Any gaps, identified as asevere or critical in nature, shall be addressed by SI immediately prior to Go-live of thesystem. One of the key inputs for this testing shall be the traceability matrix to be developedby the SI from system. Apart from Traceability Matrix, agency may develop its own testingplans for validation of compliance of system against the defined requirements. Theacceptance testing w.r.t. the functional requirements shall be performed by both independentthird party agency (external audit) as well as the select internal department users (i.e. UserAcceptance Testing).2. Infrastructure Compliance ReviewThird party agency shall perform the Infrastructure Compliance Review to verify theconformity of the Infrastructure supplied by the SI against the requirements andspecifications provided in the RFP and/or as proposed in the proposal submitted by SI.Compliance review shall not absolve SI from ensuring that proposed infrastructure meets theSLA requirements.3. Security ReviewThe software developed/customized for system shall be audited by the agency from a security& controls perspective. Such audit shall also include the IT infrastructure and networkdeployed for system. Following are the broad activities to be performed by the Agency aspart of Security Review. The security review shall subject the system for the followingactivities:Assam Police Page 178

CCTNS Functional & Technical Specificationsa. Audit of Network, Server and Application security mechanismsb. Assessment of authentication mechanism provided in the application/components/ modulesc. Assessment of data encryption mechanisms implemented for the solutiond. Assessment of data access privileges, retention periods and archival mechanismse. Server and Application security features incorporated etc4. PerformancePerformance is another key requirement for system and agency shall review the performanceof the deployed solution against certain key parameters defined in SLA described in this RFPand/or agreement between STATE and SI. Such parameters include request-response time,work-flow processing time, concurrent sessions supported by the system, Time for recoveryfrom failure, Disaster Recovery drill etc. The performance review also includes verificationof scalability provisioned in the system for catering to the requirements of application volumegrowth in future.5. AvailabilityThe system should be designed to remove all single point failures. Appropriate redundancyshall be built into all the critical components to provide the ability to recover from failures.The agency shall perform various tests including network, server, security, DC/DR fail-overtests to verify the availability of the services in case of component/location failures. Theagency shall also verify the availability of services to all the users in the defined locations.6. Manageability ReviewThe agency shall verify the manageability of the system and its supporting infrastructuredeployed using the Enterprise Management System (EMS) proposed by the SI. Themanageability requirements such as remote monitoring, administration, configuration,inventory management, fault identification etc. shall have to be tested out.Assam Police Page 179

CCTNS Functional & Technical Specifications7. SLA Reporting SystemSI shall design, implement/customize the Enterprise Management System (EMS) and shalldevelop any additional tools required to monitor the performance indicators listed under SLAprescribed in this RFP. The Acceptance Testing & Certification agency shall verify theaccuracy and completeness of the information captured by the SLA monitoring systemimplemented by the SI and shall certify the same. The EMS deployed for system, based onSLAs, shall be configured to calculate the monthly transaction-based payout by State to SI.The EMS shall provide End to End Service Level Management System for the Datacenterand Network Infrastructure preferably with following indicative requirements:Provide end-to-end, comprehensive, modular and integrated management of ITinfrastructure components to maximize the availability of IT services and SLAperformance.The management system needs to aggregate events and performance information from thedomain managers and tie them to service definitions. This capability is critical for theadministrators to have a complete view of the performance and availability of variousapplication services being managed.The proposed tools should automatically document problems and interruptions for variousIT services offered and integrate with the service level management system for reportingon service level agreements (SLAs).The system must be capable of managing IT resources in terms of the business servicesthey support, specify and monitor service obligations, and associate users/Departments/Organizations with the services they rely on and related Service/Operational LevelAgreements.Provide a high level view for executives and other users of the system using a real timebusiness services Dashboard.Provide an outage summary that gives a high level health indication for each service aswell as the details and root cause of any outage.The Service Level Agreements (SLAs) definition facility must support defining a set ofone or more service Guarantees that specify the Service obligations stipulated in an SLAAssam Police Page 180

CCTNS Functional & Technical Specificationscontract for a particular time period (weekly, monthly, and so on). Guarantees supportedmust include one that monitors service availability (including Mean Time to Repair(MTTR), Mean Time between Failure (MTBF), and Maximum Outage Time thresholds)and the other that monitors service transaction response time.SLA violation alarms must be generated to notify whenever an agreement is violated or isin danger of being violated.Provide the capability to designate planned maintenance periods for services and take intoconsideration maintenance periods defined at the IT resources level. In addition thecapability to exempt any service outage from impacting an SLA must be available.A historical reporting facility that will allow for the generation of on-demand andscheduled reports of Business Service related metrics with capabilities for customizationof the report presentation.8. Project DocumentationThe Agency shall review the project documents developed by SI including requirements,design, source code, installation, training and administration manuals, version control etc.Any issues/gaps identified by the Agency, in any of the above areas, shall be addressed to thecomplete satisfaction of State.9. Data QualityThe Agency shall perform the Data Quality Assessment for the Data digitized/ migrated by SIto the system. The errors/gaps identified during the Data Quality Assessment shall beaddressed by SI before moving the data into production environment, which is a key milestone for Go-live of the solution.9. SCOPE OF SERVICES DURING POST-IMPLEMENTATION PHASEThe SI shall be responsible for the overall management of the system including theApplication, IT infrastructure and enabling infrastructure maintenance services/ facilityAssam Police Page 181

CCTNS Functional & Technical Specificationsmanagement services at all client locations for ensuring adherence of SLAs. SI shall integratewith the existing EMS tool at the State Data Centre that monitors / manages the entireenterprise wide application, infrastructure and network related components.SI shall provide the Operations and Maintenance Services for a period of 5 years followingthe deployment and ―Go-Live‖ of the complete solution in Assam Police.Scope of Services during Operate and Maintain PhaseAs part of the Operate and Maintain services, the SI shall provide support for the software,hardware, and other infrastructure provided as part of this RFP. SI shall also provide five (5)years of comprehensive AMC and extendable upto 3 additional years, comprising of but notlimiting to the following:1. Warranty Support2. Annual Technical Support (ATS)3. Handholding Servicesa. Operations and maintenance services for the server and related infrastructuresupplied or commissioned by the SI for the application at the Data Center andDisaster Recovery Center – for five years from Go-Live of complete CCTNS solution.b. Central Helpdesk from the Assam Police designated premises – for five years fromGo-Live of complete CCTNS solution.c. Support for the end users at each of the locations including deployment of onecompetent person per two police stations and one each at Higher Offices for a periodof one year to handhold the staff after the Core application and the necessaryinfrastructure are successfully commissioned in the police officesd. Software maintenance and support services28 – for five years from Go-Live ofcomplete CCTNS solution.e. Application functional support services – for five years from Go-Live of completeCCTNS solution.f. Other IT infrastructure related support services – for five years from Go-Live ofcomplete CCTNS solution.Assam Police Page 182

CCTNS Functional & Technical SpecificationsThe services shall be rendered onsite from the Assam Police designated premises. To providethe support for the police stations, sub-divisional offices, district headquarters /commissionerates, ranges, Assam Police Headquarters and other locations across the AssamPolice where the software, hardware, and other infrastructure will be rolled out, SI isexpected to provide experienced and skilled29 personnel at each location. The SI will alsoensure that there is a Service Center available or setup at each district or a group of districtsof Assam, as per mutual understanding between State and SI.As part of the Warranty Services SI shall provide:1. SI shall provide a comprehensive warranty and on-site free service warranty for 5 yearsfrom the date of Go Live for all equipments.2. SI shall obtain the five year product warranty and five year onsite free service warrantyfrom OEM on all licensed software, computer hardware and peripherals, networkingequipments and other equipment for providing warranty support to Assam Police.3. SI shall provide the comprehensive manufacturer's warranty and support in respect ofproper design, quality and workmanship of all hardware, equipment, accessories etc. coveredby the RFP. SI must warrant all hardware, equipment, accessories, spare parts, software etc.procured and implemented as per this RFP against any manufacturing defects during thewarranty period.4. SI shall provide the performance warranty in respect of performance of the installedhardware and software to meet the performance requirements and service levels in the RFP.5. SI is responsible for sizing and procuring the necessary hardware and software licenses asper the performance requirements provided in the RFP. During the warranty period SI shallreplace or augment or procure higher-level new equipment or additional licenses at noadditional cost to the Assam Police in case the procured hardware or software is not adequateto meet the service levels.6. Mean Time Between Failures (MTBF): If during contract period, any equipment has ahardware failure on four or more occasions in a period of less than three months, it shall bereplaced by equivalent or higher-level new equipment by the SI at no cost to Assam Police.However, if the new equipment supplied is priced lower than the price at which the originalitem was supplied, the differential cost should be refunded to Assam Police. For any delayin making available the replacement and repaired equipments for inspection, delivery ofequipments or for commissioning of the systems or for acceptance tests / checks on per siteAssam Police Page 183

CCTNS Functional & Technical Specificationsbasis, Assam Police reserves the right to charge a penalty.7. During the warranty period SI shall maintain the systems and repair / replace at theinstalled site, at no charge to Assam Police, all defective components that are brought to theSI's notice.8. The SI shall as far as possible repair/ replace the equipment at site.9. In case any hard disk drive of any server, SAN, or client machine is replaced duringwarranty / AMC the unserviceable HDD will be property of Assam Police and will not bereturned to SI.10. Warranty should not become void, if Assam Police buys, any other supplementalhardware from a third party and installs it within these machines under intimation to the SI.However, the warranty will not apply to such supplemental hardware items installed.11. The SI shall carry out Preventive Maintenance (PM), including cleaning of interior andexterior, of all hardware and testing for virus, if any, and should maintain proper records ateach site for such PM. Failure to carry out such PM will be a breach of warranty and thewarranty period will be extended by the period of delay in PM.12. SI shall monitor warranties to check adherence to preventive and repair maintenanceterms and conditions.13. The SI shall ensure that the warranty complies with the agreed Technical Standards,Security Requirements, Operating Procedures, and Recovery Procedures.14. SI shall have to stock and provide adequate onsite and offsite spare parts and sparecomponent to ensure that the uptime commitment as per SLA is met.15. Any component that is reported to be down on a given date should be either fully repairedor replaced by temporary substitute (of equivalent configuration) within the time frameindicated in the Service Level Agreement (SLA).16. The SI shall develop and maintain an inventory database to include the registeredhardware warranties.17. The SI may also be responsible for the comprehensive AMC of existing ITInfrastrucutureprocured by Assam Police in the year 2010 and at the CIPA Police Stations under this phase.Details of the existing hardware which may be required to covered under AMC by theselected bidder through this RFP are attached in Annexure VIII B. Currently this hardware isunder AMC cover, however SI will be required to provide AMC post expiry of existing AMCAssam Police Page 184

CCTNS Functional & Technical Specificationscover, for which the SI is required to provide costing per component as per the commercialformat.As part of the ATS services SI shall provide:1. SI shall maintain data regarding entitlement for application software upgrades,enhancements, refreshes, replacements and maintenance.2. If the Operating System or additional copies of Operating System are required to beinstalled / reinstalled / de-installed, the same should be done as part of ATS.3. SI should carry out any requisite adjustments / changes in the configuration forimplementing different versions of Application Software.4. Updates/Upgrades/New releases/New versions: The SI shall provide from time to time theUpdates/Upgrades/New releases/New versions of the Application software, operatingsystems, etc. as required. The SI should provide free Updates and Patches of the software andtools to Assam Police as and when released by OEM.5. Software License Management. The SI shall provide software license management andcontrol. SI shall maintain data regarding entitlement for application software upgrades,enhancements, refreshes, replacements, and maintenance.6. SI shall have complete manufacturer‘s technical support for all the licensed softwareproblems and/or questions, technical guidance, defect and non-defect related issues. SI shallprovide a single-point-of-contact for software support and provide licensed software supportincluding but not limited to problem tracking, problem source identification, problem impact(severity) determination, bypass and recovery support, problem resolution, and managementreporting.7. The SI would be responsible for arrangements with Manufacturer for all the technicalsupport which shall at a minimum include but not limiting to online technical support andtelephone support during the Assam Police‘s business hours (Business hours in Assam Policewill be from 0700 hours to 2300 hours from (Mon-Sat) with access for SI to themanufacturer‘s technical support staff to provide a maximum of 4 hour response turnaroundtime. There should not be any limits on the number of incidents reported to the manufacturerby SI as part of provisioning of support services to Assam Police. SI shall have access to theonline support and tools provided by the manufacturer as well as should have 24x7 access toa variety of technical resources including the manufacturer‘s knowledge base with completecollections of technical articles specifically for Assam Police.Assam Police Page 185

CCTNS Functional & Technical SpecificationsAs part of the Handholding services to provide Operations and maintenance support for theserver and related infrastructure supplied or commissioned by the SI for the application at theData Center and Disaster Recovery Center SI shall provide:1. The scope of the services for overall IT infrastructure management as per ITIL frameworkshall include 365x24x7 on site Monitoring, Maintenance and Management of the server andrelated infrastructure supplied and commissioned by the SI for the application at the DataCenter and Disaster Recovery Center. The business hours in Assam Police will be from 0700hours to 2300 hours from (Mon-Sat). SI will plan these services accordingly. The SI shallprovide the MIS reports for all the devices installed in the Data Center and Disaster RecoveryCenter in format and media as mutually agreed with the Assam Police on a monthly basis.Whenever required by Assam Police, SI should be able to provide additional reports in a prespecifiedformat. The indicative services as part of this support are as below:(a) System Administration, Maintenance & Management Services(b) Application Monitoring Services(c) Network Management Services(d) Backend Services (Mail, messaging, etc)(e) Storage Administration and Management Services(f) IT Security Administration Services and Services for ISO 27001 and ISO 20000compliance(g) Backup and Restore ServicesAs part of the Handholding services to provide Centralized Helpdesk and Support for endusers at each location SI shall provide:1. The service will be provided in the local language of the Assam Police.2. The help desk service that will serve as a single point of contact for all ICT relatedincidents and service requests. The service will provide a Single Point of Contact (SPOC) andalso resolution of incidents. Assam Police requires the SI to provide Help Desk services totrack and route requests for service and to assist end users in answering questions andresolving problems related to the software application, network, Data Center, DisasterRecovery Center, Client side infrastructure, and operating systems at all locations. It becomesthe central collection point for contact and control of the problem, change, and serviceAssam Police Page 186

CCTNS Functional & Technical Specificationsmanagement processes. This includes both incident management and service requestmanagement. SI shall provide sufficient number of lines to contact the Help Desk ensuring allthe call are attended without any wait.3. SI shall provide such type of IT training to the staff of Police that SI remains responsiblefor providing a second level of support for application and technical support at policestations, sub-divisional offices, district headquarters / Commissionerates (if any), rangeoffices, Assam Police headquarters and other locations across the Assam Police where thesoftware, hardware, and other infrastructure will be rolled out. However, this does notabsolve SI from providing first level of support for the aforementioned activities.4. For all the services of Assam Police within the scope of this RFP, SI shall provide thefollowing integrated customer support and help.5. Establish 16X6 Help Desk facilities for reporting issues/ problems with the software,hardware and other infrastructure.6. SI shall maintain and support to all client side infrastructure including hardware,networking components, and other peripherals.7. SI shall provide maintenance of Hardware, including preventive, scheduled and predictiveHardware support, as well as repair and / or replacement activity after a problem hasoccurred.8. SI shall track and report observed Mean Time Between Failures (MTBF) for Hardware.9. SI shall provide functional support on the application components to the end users.10. SI shall also provide system administration, maintenance and management services, LANmanagement services, and IT security administration services.As part of the Handholding services to provide software maintenance and support services SIshall provide:1. The Software Maintenance and Support Services shall be provided for all softwareprocured and implemented by the SI. The SI shall render both on-site and off-sitemaintenance and support services to Assam Police to all the designated locations. TheMaintenance and Support Services will cover, all product upgrades, modifications, andenhancements.2. Updates/Upgrades/New releases/New versions/Patches/Bug fixes. The SI will implementfrom time to time the Updates/Upgrades/New releases/New versions/Patches/Bug fixes of theAssam Police Page 187

CCTNS Functional & Technical SpecificationsApplication software and operating systems as required after necessary approvals fromAssam Police about the same.3. Tuning of application, databases, third party software‘s and any other componentsprovided as part of the solution to optimize the performance.4. Amendments in the applications implemented as part of the project to meet therequirements of Assam Police.5. The SI shall apply regular patches/ updates/upgrades to the licensed software including theoperating system and databases as released by the OEMs.6. Software Distribution. SI shall formulate a distribution plan prior to rollout anddistribute/install the configured and tested software as per the plan.7. Software License Management. The SI shall provide for software license management andcontrol. SI shall maintain data regarding entitlement for Application software upgrades,enhancements, refreshes, replacements, and maintenance. SI should perform periodic auditsto measure license compliance against the number of valid End User software licensesconsistent with the terms and conditions of site license agreements, volume purchaseagreements, and other mutually agreed upon licensed software terms and conditions andreport to Assam Police on any exceptions to SI terms and conditions, to the extent suchexceptions are discovered.2) The SI shall undertake regular preventive maintenance of the licensed software.As part of the Handholding services to provide application functional support services SIshall provide:1. The Application Functional Support Services shall be provided for all software procuredand implemented by the SI. The SI shall render both on-site maintenance and supportservices to Assam Police from the development center in Assam Police.2. Enhancements and defect fixes. SI shall incorporate changes, and provide enhancements asper the requests made by Assam Police. SI shall perform changes, bug fixes, error resolutionsand enhancements that are required for proper and complete working of the application.3. Routine functional changes that include user and access management, creating new reportformats, and configuration of reports.Assam Police Page 188

CCTNS Functional & Technical Specifications9. SI shall provide user support in case of technical difficulties in use of the software,answering procedural questions, providing recovery and backup information, and any otherrequirement that may be incidental/ancillary to the complete usage of the application.10. The SI shall migrate all current functionality to the new / enhanced version at noadditional cost to Assam Police and any future upgrades, modifications or enhancements ofthe Application software.11. The SI shall perform user ID and group management services.12. The SI shall maintain access controls to protect and limit access to the authorised EndUsers of the Assam Police.13. The services shall include administrative support for user registration, creating andmaintaining user profiles, granting user access and authorisation, providing ongoing userpassword support, announcing and providing networking services for users and providingadministrative support for print, file, directory and e-mail servers.Exit Management and Transition – Capacity Building at Assam PoliceAfter the exit of the SI, Assam Police shall take up the management of CAS (State).Therefore before the exit of the SI, Assam Police must be strengthened and capacity must bedeveloped for them to manage CAS. The SI must plan the capacity building initiative toenable Assam Police to manage CAS, and will collaborate with them to implement the plan.The SI shall create a detailed plan for Capacity Building (CB) required at Assam Police tomanage CAS and a Transition Plan (implemented over a minimum period of three months) toaffect the handover to the department; and implement the same in collaboration with AssamPolice before the completion of their engagement.10. IMPLEMENTATION AND ROLL-OUT PLANIt is suggested that the solution be piloted in a few police stations in one or twodistricts/commissionerates and the feedback incorporated before rolling out across the State.The rollout plan shall be defined date-wise, location-wise, modulewise and trainingcompletion and change management completion wise. A detailed rollout checklist should bemaintained for migrating application to production as well as for location readiness.Assam Police Page 189

CCTNS Functional & Technical SpecificationsSI shall prepare a detailed roll-out plan for each of the Districts in the Phase and get the sameapproved by the State. SI is also responsible for conducting workshops for the key officers(State Mission Team, District Mission Team, District Core Team) of the Districts / State forpresenting the District-Wise roll-out plan and get the approval from the District Teams beforegetting the final approval of the State Nodal Officer. The SI shall also provide the necessaryassistance for the key officers (State Mission Team, District Mission Team, District CoreTeam) of the Districts / State during the design and implementation of CCTNS in the State.One of the important factors that would determine the success of the CCTNS implementationin the State is the continuous availability of domain experts to the implementation team. SIshall put together a team of at least five (5) domain experts with a minimum of 10 years ofexperience in the State Police Department who will work on this project on a full time basisduring the entire duration of the project.242List of Indicative Deliverables:1. Overall Project Plan2. CAS Configuration / Customization / Extensiona. Requirements Traceability Matrixb. Refined Functional Requirements Specificationc. Systems Requirement Specificationd. Design Document (High Level Design and Low Level Design)e. Test Plansf. CAS Configuration / Customization / Extension Documentg. Change / Reference Document documenting changes to the baseversion of CAS (State)3. Network Connectivitya. Network Architectureb. Network diagrams (LAN and WAN) for PS / HO to State DC / DRCc. Network diagrams for connectivity between State DC / DRC toNCRB DC / DRC4. Data Migration Strategy and Methodology including Detailed DataMigration PlanAssam Police Page 190

CCTNS Functional & Technical Specifications5. Change Management and Capacity Buildinga. Overall Change Management Planb. Content for Change Management including Awareness andCommunications Programc. Overall Capacity Building Plan and District-wise Training Scheduleand Curriculumd. Training Material6. District-wise Roll-out / Implementation Plans11. SERVICE LEVELSThis section describes the service levels to be established for the Services offered by the SI toState. The SI shall monitor and maintain the stated service levels to provide quality service toState. The SLA are provided as an Annexure to this RFP.Assam Police Page 191

CCTNS Functional & Technical SpecificationsANNEXURE 1DETAILS OF THE TECHNOLOGY STACKS FOR CAS (STATE) ANDCAS (CENTER)CAS (State) will be developed in two distinct technology stacks by the SDA at the Center.The Technical Details for CAS (State) Solution Stack 1 and Stack2, CAS (State) Offlinesolution, CAS (Centre) Solution are provided in subsequent tables. Bidders are requested tobid with only one (1) stack:CAS (State) Solution - Stack 1ProSolutionWeb ServerProposedSolution bySoftwareDevelopmentAgencySun Java SystemWeb Server 7.0VersionandYear ofReleasesOriginalSupplierDescription(includemajorfeatures/servicesonly)SupportProvidedBy7.0 SUN HTTP Server SUNApplicationServerGlassfishApplicationServer3.0 SUN J2EEApplicationServerSUNDatabase MySQL 5.1 SUN DB Store SUNOperatingSystemReportingEngineSolaris 10 SUN OperatingSystemJasper Reports 3.7 Jasper ReportingServicesSUNEmail/MessagingQ-Mail 1.4 QmailCommunityE-MailSolutionSearchEngineSearch:Unstructure data:using openCMSsearch featuresN/a N/a N/a N/aAssam Police Page 192

CCTNS Functional & Technical SpecificationsStructured DataMysql &CustomapplicationinterfacePortalServerGlassfishApplicationServer3.0 SUN J2EEApplicationServerSUNWorkflowEngineRulesEnginejBPM 4.0 JBoss WorkflowengineCustom Built N/a N/a N/a N/aDirectoryServicesSun DirectoryServices7.0 SUN LDAP SUNDMS/CMS openCMS 7.5.1 OpenCMSContent ManagementSystemSecurityPhysicalSecurity,NetworkSercurity,DB Encryption(MySQL), DBAccess Controls,Role BasedAccessControl (CustomDeveloped),LDAP(Sun DirectoryServices),N/a N/a N/a N/aIdentityManagementOpenSSO 7.0 SUN LDAP SUNAudit log4j, CustomBuiltapplication auditN/a N/a N/a N/aETL Custom Built N/a N/a N/a N/aAssam Police Page 193

CCTNS Functional & Technical SpecificationsCAS (State) Solution - Stack 2Proposed SolutionbyProposedSolution bySoftwareDevelopment AgencyVersionandYear ofReleasesOriginalSupplierDescription(include majorfeatures/servicesonly)Web Server IIS 6 Microsoft Web & AppServerSupportProvidedByMicrosoftApplicationServerIIS 6 Microsoft Web & AppServerMicrosoftDatabaseSQL Server20082008 Microsoft DB Store MicrosoftOperatingSystemWindowsServer20082008 Microsoft OperatingSystemMicrosoftOthersMicrosoftReportingEngineSQL ServerReportingServices2008 Microsoft ReportingServicesMicrosoftEmail/MessagingQ-Mail 1.4 QmailCommunityE-MailSolutionSearchEngineSearch:Unstructuredata:usingopenCMSsearchfeaturesStructuredData:SQL DBSearchEngine &CustomapplicationN/a N/a N/a N/aAssam Police Page 194

CCTNS Functional & Technical SpecificationsinterfacePortal Server IIS 6 Microsoft Web & AppServerMicrosoftWorkflowEngineWindowsWorkflowFoundationN/a N/a N/a N/aRules Engine Custom Built N/a N/a N/a N/aDirectoryServicesDMS/CMSSecurityIdentityManagementMicrosoftActiveDirectoryWindowsSharepointServicesPhysicalSecurity,NetworkSercurity,DBEncryption(MySQL),DBAccessControls,Role BasedAccessControl(CustomDeveloped),LDAP(SunDirectoryServices)MicrosoftActiveDirectory2008 Microsoft LDAP MicrosoftN/a N/a N/a MicrosoftN/a N/a N/a N/a2008 Microsoft LDAP MicrosoftAudit IIS Log,CustomBuiltETL SQL ServerETLN/a N/a N/a N/a2008 Microsoft ETL MicrosoftProposed SolutioCAS (State) Offline SolutionAssam Police Page 195

CCTNS Functional & Technical SpecificationsindiThe belowlist isindicativeonlySynchronizationSolutionProposed Solution bySoftwareDevelopment AgencyVersionand Yr. ofReleasesOriginalSupplierDescription(includemajor features/servicesonly)SupportProvidedByCustom Built N/a N/a N/a N/aApplicationApache6.0 ApacheJ2EE ApplicationContainerTomcatFoundationContainerDatabaseMySQL / SQL5.1/2008 SUN /DB Store SUN /ExpressMicrosoftMicrosoftByCAS (Center) Solution (only for information of Bidders)The below list isindicative onlyProposedSolution bySoftwareDevelopmentAgencyWeb Server Sun JavaSystemWeb Server7.0Versionand Yr.ofReleasesOriginalSupplierDescription(includemajorfeatures/servicesonly)SupportProvidedBy7.0 SUN HTTP Server SUNApplicationServerGlassfishApplicationServer3.0 SUN J2EE ApplicationServerSUNDatabase Sybase IQEnterpriseOperating SolarisSystem15.1 Sybase ETL SybaseAssam Police Page 196

CCTNS Functional & Technical SpecificationsReportingEngineSearchEnginePortalServerJasperReportsSearch:Unstructuredata:usingAlfrescosearchfeaturesStructuredData:Sybase DBSearchEngine &CustomapplicationinterfaceGlassfishApplicationServer3.7 Jasper Reporting ServicesN/a N/a N/a N/a7.0 SUN HTTP Server SUNWorkflowEngineRulesEnginejBPM 4.0 JBoss WorkflowengineCustom Built N/a N/a N/a N/aDirectoryServicesDMS/CMSSun DirectoryServicesAlfresco7.0 SUN LDAP SUNEmail/Messaging N/aSecurityPhysicalSecurity,NetworkSercurity,DBEncryption(MySQL), DBAccessControls, RoleBasedN/a N/a N/a N/aAssam Police Page 197

CCTNS Functional & Technical SpecificationsIdentityManagementAuditETL + DataQualityAccessControl(CustomDeveloped),LDAP (SunDirectoryServices)Open SSO 7.0 SUN LDAP SUNlog4j, Custom N/a N/a N/a N/aBuiltSybase ETL 15.1 Sybase ETL SybaseAssam Police Page 198

CCTNS Functional & Technical SpecificationsANNEXURE 2SERVICE LEVELS1. This document describes the service levels to be established for the Service offered by theSI to the state / UT. The SI shall monitor and maintain the state service levels to providequality service to the state / UT.1. Definitions.(a) “Scheduled Maintenance Time” shall mean the time that the System is not inservice due to a scheduled activity as defined in this SLA. The scheduled maintenancetime would not be during 16X6 timeframe. Further, scheduled maintenance time isplanned downtime with the prior permission of the state / UT.(b) “Scheduled operation time” means the scheduled operating hours of the System forthe month. All scheduled maintenance time on the system would be deducted from thetotal operation time for the month to give the scheduled operation time. The totaloperation time for the systems and applications within the Primary DC, DRC andcritical client site infrastructure will be 24X7X365. The total operation time for theclient site systems shall be 18 hours.(c) “System or Application downtime” means accumulated time during which theSystem is totally inoperable within the Scheduled Operation Time but outside thescheduled maintenance time and measured from the time the state / UT and/or itsemployees log a call with the SI team of the failure or the failure is known to the SIfrom the availability measurement tools to the time when the System is returned toproper operation.(d) “Availability” means the time for which the services and facilities are available forconducting operations on the state / UT system including application and associatedinfrastructure. Availability is defined as:Assam Police Page 199

CCTNS Functional & Technical Specifications{(Scheduled Operation Time – System Downtime) / (Scheduled Operation Time)} *100%(e) “Helpdesk Support” shall mean the 16x6 basis support centre which shall handleFault reporting, Trouble Ticketing and related enquiries during this contract.(f) ―Incident‖ refers to any event / abnormalities in the functioning of the Data CentreEquipment / Services that may lead to disruption in normal operations of the DataCentre, System or Application services.2. Interpretations.(a) The business hours are 8:30AM to 4:30PM on all working days (Mon-Sat) excludingPublic Holidays or any other Holidays observed by the state / UT. The SI howeverrecognizes the fact that the state / UT offices will require to work beyond the businesshours on need basis.(b) "Non-Business Hours" shall mean hours excluding ―Business Hours‖.(c) 18X7 shall mean hours between 06:00AM -12.00 midnight on all days of the week.(d) If the operations at Primary DC are not switched to DRC within the stipulatedtimeframe (Recovery Time Objective), it will be added to the system downtime.(e) The availability for a cluster will be the average of availability computed across allthe servers in a cluster, rather than on individual servers. However, non compliancewith performance parameters for infrastructure and system / service degradation willbe considered for downtime calculation.(f) The SLA parameters shall be monitored on a monthly basis as per the individual SLAparameter requirements. However, if the performance of the system/services isdegraded significantly at any given point in time during the contract and if theAssam Police Page 200

CCTNS Functional & Technical Specificationsimmediate measures are not implemented and issues are not rectified to the completesatisfaction of the state / UT or an agency designated by them, then the state / UT willhave the right to take appropriate disciplinary actions including termination of thecontract.(g) A Service Level violation will occur if the SI fails to meet Minimum Service Levels,as measured on a half yearly basis, for a particular Service Level. Overall Availabilityand Performance Measurements will be on a monthly basis for the purpose of ServiceLevel reporting. An ―Availability and Performance Report‖ will be provided by the SIon monthly basis in the state / UT suggested format and a review shall be conductedbased on this report. A monthly Availability and Performance Report shall beprovided to the state / UT at the end of every month containing the summary of allincidents reported andassociated SI performance measurement for that period. The monthly Availability andPerformance Report will be deemed to be accepted by the Stateupon review andsignoff by both SI and the state / UT. Where required, some of the Service Levels willbe assessed through audits or reports e.g. utilization reports, measurements reports,etc., as appropriate to be provided by the SI on a monthly basis, in the formats asrequired by the state / UT. The tools to perform the audit will need to be provided bythe SI. Audits willnormally be done on regular basis or as required by the state / UT and will beperformed by the state / UT or the state / UT appointed third party agencies.(h) EMS system as specified in this RFP shall play a critical role in monitoring the SLAcompliance and hence will have to be customized accordingly. The 3 rd party testingand audit of the system shall put sufficient emphasis on ensuring the capability ofEMS system to capture SLA compliance correctly and as specified in this RFP. Theselected System Integrator (SI) must deploy EMS tool and develop additional scripts(if required) for capturing the required data for SLA report generation in automatedway. This tool should generate the SLA Monitoring report in the end of every monthwhich is to be shared with the state / UT on a monthly basis. The tool should also beAssam Police Page 201

CCTNS Functional & Technical Specificationscapable of generating SLA reports for a half-year. the state / UT will audit the tooland the scripts ona regular basis.(i) The Post Implementation SLAs will prevail from the start of the Operations andMaintenance Phase. However, SLAs will be subject to being redefined, to the extentnecessitated by field experience at the police stations / higher offices and thedevelopments of technology practices globally. The SLAs may be reviewed on anannual/bi-annual basis as the state / UT decides after taking the advice of the SI andother agencies. All the changes would be made by the state / UT in consultation withthe SI.(j) The SI is expected to provide the following service levels. In case these service levelscannot be achieved at service levels defined in the tables below, it shall result in abreach of contract and invoke the penalty clause. Payments to the SI are linked to thecompliance with the SLA metrics laid down in the tables below. The penalties will becomputed and calculated as per the computation explained in this Annexure. Duringthe contract period, it is envisaged that there could be changes to the SLA, in terms ofaddition, alteration or deletion of certain parameters, based on mutual consent of boththe parties i.e. the state / UT and SI.(k) Following tables outlines the key service level requirements for the system, whichneeds be ensured by the SI during the operations and maintenance period. Theserequirements shall be strictly imposed and either the state / UT or a third partyaudit/certification agency shall be deployed for certifying the performance of the SIagainst the target performance metrics as outlined in the tables below.Assam Police Page 202

CCTNS Functional & Technical SpecificationsImplementation Phase SLAs1. Capacity BuildingService LevelDescriptionCapacity BuildingMeasurementAt least 80% of the trainees within thetraining program should give a rating ofsatisfactory or above.Severity of Violation: HighThis service level will be monitored andmeasured on a per District basis throughfeedback survey to be provided to eachattendee within the program.If the training quality in the program fallsbelow the minimum service level, it will betreated as one (1) violation.The total number of violations for thepayment period will be the cumulativenumber of violations across all the programsacross all Districts in the payment period.2. Data Migration / DigitizationService LevelDescriptionMeasurementData Migration Error rate in a batch should be less than 0.5%.Severity of Violation: HighThis service level will be measured on a monthly basis for each PoliceStation / Higher Office.Assam Police Page 203

CCTNS Functional & Technical SpecificationsIf the data migration / digitization service level in a police station /higher office falls below the minimum service level, it will be treatedas one (1) violation.The total number of violations for the payment period will be thecumulative number of violations across all the police stations / higheroffices in the payment period.3. Violations and Associated Penalties(a) The primary intent of Penalties is to ensure that the system performs in accordancewith the defined service levels. Penalties are not meant to be punitive or, conversely, avehicle for additional fees.(b) Penalty Calculations. The framework for Penalties, as a result of not meeting theService Level Targets are as follows:(i) The performance will be measured for each of the defined servicelevel metric against the minimum / target service level requirements andthe violations will be calculated accordingly.(ii) The number of violations in the reporting period for each level ofseverity will be totaled and used for the calculation of Penalties.(iii) Penalties applicable for each of the high severity violations is 0.1%of respective payment-period payment to the SI.(iv) Penalties applicable for each of the medium severity violations is0.05% of respective payment-period payment to the SI.Assam Police Page 204

CCTNS Functional & Technical SpecificationsPost Implementation Phase SLAs1. Primary DC/DRC Site Infrastructure Systems and Application Availability andPerformance(a) Production CAS Systems: The failure or disruption has a direct impact on the state /UT‘s ability to service its police stations / higher offices, ability to perform criticalback-office functions or a direct impact on the organization.This includes but not limited to:-(i) Storage and related switches at Primary DC and DRC.(ii) Web, Application, Database, and Backup Servers at Primary DC andDRC.(iii) Primary DC to DRC connectivity.(iv) Primary DC and DRC network infrastructure.(v) Primary DC and DRC security infrastructure.(b)Non-CAS Systems in Production and Non Production Systems(Development, QA, and Training). The failure or disruption has no direct impact on thestate / UT‘s ability to serve its police stations / higher offices, or perform critical back-officefunctions.(i) Production Non CAS Servers.(ii) Test, QA and Training Servers.(iii) Helpdesk infrastructure & applications.(iv) EMS Infrastructure.(c) CAS Solution Components: The failure or disruption has a direct impact on the state /UT‘s ability to service its police stations / higher offices, ability to perform critical backofficefunctions or a direct impact on the organization.Assam Police Page 205

CCTNS Functional & Technical Specifications(d) Non ERP Solution Components: The failure or disruption has no direct impact on thestate / UT‘s ability to serve its police stations / higher offices, or perform critical back-officefunctions.(e) These service levels will be monitored on a monthly basis.(f) The below tables gives details on the Service Levels the SI should maintain.Service LevelDescriptionInfrastructureAvailabilityMeasurementAvailability of production CAS systems shall be at least 99%Severity of Violation: HighAvailability over the six monthperiodViolations for calculationof penalty< 99% & >= 98.5% 1< 98.5% & >= 98% 2< 98%> 3In addition to the above, if the service level in any month in the sixmonthperiod falls below 98%, one (1) additional violation will beadded for each such month to the overallviolations for this service level.Availability of non-CAS systems in production and nonproductionsystems shall be at least 97%.Severity of Violation: MediumAvailability over the six month Violations for calculation ofPeriodpenaltyAssam Police Page 206

CCTNS Functional & Technical Specifications< 97% & >= 96.5% 1< 96.5% & >= 96% 2< 96% 3In addition to the above, if the service level in any month in the sixmonthperiod falls below 96%, one (1) additional violation will beadded for each such month to the overall violations for this servicelevel.RTO shall be less than or equal to six (6) hours.Severity of Violation: HighEach instance of non-meeting this service level will be treated as one(1) violationInfrastructurePerformanceRPO (zero data loss in case of failure of Primary DC) should be zerominutesSeverity of Violation: HighEach instance of non-meeting this service level will be treatedas two (2) violationsSustained period of peak CPU utilization of any server crossing 70%(with the exception of batch processing) shall be less than or equal to30 minutes.Severity of Violation: HighEach occurrence where the peak CPU utilization of any server crosses70% (with the exception of batch processing) and stays above 70% fortime more than 30 minutes will be treated as one (1) instance.Assam Police Page 207

CCTNS Functional & Technical SpecificationsService LevelDescriptionInfrastructurePerformanceMeasurementNumber of instances over the Violations for calculationsix month periodof penalty>0 & 3 2In addition to the above, if the number of instances in any month inthe six-month period exceeds 3, one (1) additional violation will beadded for each such month to the overall violations for this servicelevel.Sustained period of peak I/O utilization of any server crossing 70%(with the exception of batch processing) shall be less than or equal to30 minutes.Severity of Violation: HighEach occurrence where the peak I/O utilization of any server crosses70% (with the exception of batch processing) and stays above 70% fortime more than 30 minutes will be treated as one (1) instance.Number of instances overthe six month periodViolations for calculationof penalty>0 & 3 2In addition to the above, if the number of instances in any month inthe six-month period exceeds 3, one (1) additional violation will beadded for each such month to the overall violations for this servicelevel.Assam Police Page 208

CCTNS Functional & Technical SpecificationsService LevelDescriptionInfrastructurePerformanceMeasurementSustained period of peak memory utilization of any server crossing70% (with the exception of batch processing) shall be less than orequal to 30 minutes.Severity of Violation: HighEach occurrence where the peak memory utilization of any servercrosses 70% (with the exception of batch processing) and stays above70% for time more than 30 minutes will be treated as one (1) instance.Number of instances over the Violations for calculation ofsix month periodpenalty>0 & 3 2ApplicationAvailabilityIn addition to the above, if the number of instances in any month in thesix-month period exceeds 3, one (1) additional violation will be addedfor each such month to the overall violations for this service level.Availability of CAS solution components measured within the DataCenter shall be at least 99.9%Severity of Violation: HighThis service level will be monitored on a monthly basis.Availability over the sixmonth periodViolations for calculation ofpenalty< 99.9% & >= 99.5% 1< 99.5% & >= 99% 2< 99% 3Assam Police Page 209

CCTNS Functional & Technical SpecificationsIn addition to the above, if the service level in any month in the sixmonthperiod falls below 99%, one (1) additional violation will beadded for each such month to the overall violations for this servicelevel.ApplicationAvailabilityAvailability of non-CAS solution components measured within theData Center shall be at least 97%Severity of Violation: MediumThis service level will be monitored on a monthly basis.Availability over the six Violations for calculation ofmonth periodpenalty< 97% & >= 96% 1< 96% 2In addition to the above, if the service level in any month in the sixmonthperiod falls below 96%, one (1) additional violation will beadded for each such month to the overall violations for this servicelevel.ApplicationPerformanceAverage application response time during peak usage hours asmeasured from a client terminal within the Data Center shall notexceed 4 seconds.Severity of Violation: HighThe list of critical business functions and peak usage hours will beidentified by the state / UT during the Supply and System IntegrationPhase.This service level will be monitored on a monthly basis.Average application response Violations for calculationtime over the six-month periodof penalty> 4s & 5s & 6s 5Assam Police Page 210

CCTNS Functional & Technical SpecificationsIn addition to the above, if the average turnaround time in any monthin the six-month period goes beyond 6s, one (1) additional violationwill be added for each such month to the overall violations for thisservice level.2. Client Site Infrastructure Systems(a) Critical Client Site Systems. The failure or disruption results in inability of thepolice station / higher offices to service its dependent offices or perform critical backofficefunctions. Critical client site infrastructure means the IT infrastructure at clientsite which are shared by multiple users i.e., Core Switch, Core Routers, etc.(b) This service level will be measured on a monthly basis for each implementation site.(c) The below tables gives details on the Service Levels the SI should maintain.Service Level DescriptionMeasurementClient Site SystemsAvailabilityAvailability of the critical client site infrastructurecomponentsat all the implementation sites shall be at least 99%Severity of Violation: HighThis service level will be measured on a monthly basis foreach implementation site.If the availability in a month for an implementation site fallsbelow the minimum service level, it will be treated as one(1)violation. The total number of violations for the six-monthperiod will be the cumulative number of violations across allthe months across all sites in the six-month period.Assam Police Page 211

CCTNS Functional & Technical Specifications3. Handholding Support: Client Site Support(a) Level 1 Incidents. The incident has an immediate impact on the state / UT‘s ability toservice its police stations / higher offices, to perform critical back-office functions orhas a direct impact on the organization.(b) Level 2 Incidents. The incident has an impact on the state / UT‘s ability to service itspolice stations / higher officesthat while not immediate, can cause service to degradeif not resolved within reasonable time frames(c) The severity of the individual incidents will be mutually determined by the state / UTand SI.(d) The scheduled operation time for the client site systems shall be the business hours ofthe state / UT.(e) This service level will be measured on a monthly basis for each implementation site.(f) The tables on following page give details of Service Levels the SI is required tomaintain.Assam Police Page 212

CCTNS Functional & Technical SpecificationsService LevelDescriptionClient Site SupportPerformanceMeasurement80% of the Level 1 Incidents at each site should be resolvedwithin 2 business hours from the time call is received / loggedwhichever is earlier. The maximum resolution time for anyincident of this nature shall not exceed 8 business hours.Severity of Violation: MediumThis service level will be measured on a monthly basis foreach implementation site.If the performance in a month for an implementation site fallsbelow the minimum service level, it will be treated as one (1)instance. The total number of instances for the six-month periodwill be the cumulative number of instances across all the monthsacross all sites in the six-month period.Average number of instances per month = (Total number ofinstances for the six-month period) / 6Average number of instances Violations for calculation ofper monthpenalty>0 & 4 & 8 & 12 4Client SiteSupport Performance80% of the Level 2 Incidents at each site should be resolvedwithin 6 business hours from the time a call is received / loggedwhichever is earlier. The maximum resolution time for anyincident of this nature shall not exceed 48 hours.Severity of Violation: MediumAssam Police Page 213

CCTNS Functional & Technical SpecificationsThis service level will be measured on a monthly basis for eachimplementation site.If the performance in a month for an implementation site fallsbelow the minimum service level, it will be treated as one (1)instance. The total number of instances for the six-month periodwill be the cumulative number of instances across all the monthsacross all sites in the six-month period.Average number of instances per month = (Total number ofinstances for the six-month period) / 6Average number of instances Violations for calculation ofper monthpenalty>0 & 4 & 8 & 12 4Replacement of hardware equipment shall be done within 7 daysof notification by the state / UT. These equipments would havefailed on four or more occasions in a period of less than threemonths or six times in a period of less than twelve months. (MeanTime Between Failure Condition)Severity of Violation: HighEach instance of non-meeting this service level will be treated asone (1) violation.Assam Police Page 214

CCTNS Functional & Technical Specifications(g) Handholding Support: Application Support(a) Level 1 Defects. The failure to fix has an immediate impact on the state / UT‘s abilityto service its police stations / higher offices, inability to perform critical back-officefunctions or a direct impact on the organization.(b) Level 2 Defects. The failure to fix has an impact on the state / UT‘s ability to serviceits police stations / higher offices that while not immediate, can cause service todegrade if not resolved within reasonable time frames.(c) Level 3 Defects. The failure to fix has no direct impact on the state / UT‘s ability toserve its police stations / higher officers, or perform critical backoffice functions.(d) The severity of the individual defects will be mutually determined by the state / UTand SI.(e) This service level will be monitored on a monthly basis.(f) The below tables gives details on the Service Levels the SI should maintain.Service LevelDescriptionApplication SupportPerformanceMeasurement95% of the Level 1 defects shall be resolved within 4 businesshours from the time of reporting full details.Severity of Violation: HighThis service level will be monitored on a monthly basis.Performance over the sixmonth periodViolations for calculationof penalty< 95% & >= 90% 1< 90% & >= 85% 2Assam Police Page 215

CCTNS Functional & Technical Specifications< 85% 3In addition to the above, if the service level in any month in thesix-month period falls below 85%, one (1) additional violationwill be added for each such month to the overall violations forthis service level.95% of the Level 2 defects shall be resolved within 72 hoursfrom the time of reporting full details. Severity of Violation:HighThis service level will be monitored on a monthly basis.Performance over the sixmonth periodViolations for calculation ofpenalty< 95% & >= 90% 1< 90% & >= 85% 2< 85% 3In addition to the above, if the service level in any month in thesix-month period falls below 85%, one (1) additional violationwill be added for each such month to the overall violations forthis service level.Application SupportPerformance100% of the Level 3 defects shall be resolved within 120 hoursfrom the time of reporting full details.Severity of Violation: HighThis service level will be monitored on a monthly basis.Performance over the sixmonth periodViolations for calculationof penalty< 100% & >= 90% 1Assam Police Page 216

CCTNS Functional & Technical Specifications< 90% & >= 80% 2< 80% 3In addition to the above, if the service level in any month inthe six-month period falls below 80%, one (1) additionalviolation will be added for each such month to the overallviolations for this service level.Up to date of the documentation of the design, modifications,enhancements, and defect-fixes in the half-yearly period.Severity of Violation: MediumThis service level will be measured on a half-yearly basis.Each instance of non-meeting this service level will be treatedas one (1) violation.(h) Network Uptime:Severity of Violation: HighThis service level will be monitored on a monthly basis.The below tables gives details on the Service Levels the SI should maintain.Service LevelDescriptionNetwork UptimeMeasurementAvailability of the network and all related components at allthe implementation sites shall be at least 99%Severity of Violation: HighThis service level will be measured on a monthly basis for eachimplementation site.If the network availability in a month falls below the minimumAssam Police Page 217

CCTNS Functional & Technical Specificationsservice level, it will be treated as one (1) violation.The total number of violations for the six-month period will bethe cumulative number of violations across all the months acrossall sites in the six-month period.(i) Handholding Support: Helpdesk and Data Center Support(a) Level 1 Calls. The failure to fix has an immediate impact on the state / UT‘s ability toservice its police stations / higher offices, inability to perform critical back-office functions ora direct impact on the organization.(b) Level 2 Calls. The failure to fix has an impact on the state / UT‘s ability to service itspolice stations / higher offices that while not immediate, can cause service to degrade ifnot resolved within reasonable time frames.(c) Level 3 Calls. The failure to fix has no direct impact on the state / UT‘s ability to serveits police stations / higher offices, or perform critical back-office functions.(d) This service level will be monitored on a monthly basis.(e) The below tables gives details on the Service Levels the SI should maintain.Service LevelDescriptionHelpdeskPerformanceMeasurement98% of the calls shall be answered within 45 secondsSeverity of Violation: HighThis service level will be monitored on a monthly basisPerformance over the Violations for calculationsix-month periodof penalty< 98% & >= 90% 1< 90% & >= 80% 2Assam Police Page 218

CCTNS Functional & Technical Specifications< 80% 3In addition to the above, if the service level in any month in thesix-month period falls below 80%, one (1) additional violationwill be added for each such month to the overall violations for thisservice level.98% of the incidents within helpdesk resolution capacity shall beresolved in a cycle time of 24 hours Severity of Violation: HighThis service level will be monitored on a monthly basisPerformance over the Violations for calculationsix-month periodof penalty< 98% & >= 90% 1< 90% & >= 80% 2< 80% 3HelpdeskPerformanceIn addition to the above, if the service level in any month in thesix-month period falls below 80%, one (1) additional violationwill be added for each such month to the overall violations for thisservice level98% of the non SI supported incidents shall be routed to theappropriate service provider within 30 minutes.Severity of Violation: MediumThis service level will be monitored on a monthly basis.Performance over the sixmonthViolations for calculationperiodof penalty< 98% & >= 90% 1Assam Police Page 219

CCTNS Functional & Technical Specifications< 90% & >= 80% 2< 80% 3HelpdeskPerformanceIn addition to the above, if the service level in any month in thesix-month period falls below 80%, one (1) additional violationwill be added for each such month to the overall violations for thisservice level80% of the Level 1 calls shall be resolved within 2 hours from callreceived / logged whichever is earlier. The maximum resolutiontime for any incident of this nature shall not exceed 8 businesshours.Severity of Violation: HighThis service level will be monitored on a monthly basisPerformance over the six Violations for calculation ofmonthpenaltyperiod< 80% & >= 70% 1< 70% & >= 60% 2< 60% 3In addition to the above, if the service level in any month in thesix-month period falls below 60%, one (1) additional violationwill be added for each such month to the overallviolations for this service level.Assam Police Page 220

CCTNS Functional & Technical SpecificationsHelpdeskPerformance80% of the Level 2 calls shall be resolved within 6 hours from callreceived / logged whichever is earlier. The maximum resolutiontime for any incident of this nature shall not exceed 48 hours.Severity of Violation: HighThis service level will be monitored on a monthly basis.Performance over the sixmonth periodViolations for calculation ofpenalty< 80% & >= 70% 1< 70% & >= 60% 2< 60% 3In addition to the above, if the service level in any month in thesix-month period falls below 60%, one (1) additional violationwill be added for each such month to the overall violations for thisservice level.80% of the Level 3 calls shall be reported on status and action tobe communicated within 24 hours from call received / loggedwhichever is earlier. The maximum resolution time for anyincident of this nature shall not exceed 72 hours.Severity of Violation: HighThis service level will be monitored on a monthly basisPerformance over the six Violations for calculation ofmonth periodpenalty< 80% & >= 70% 1< 70% & >= 60% 2Assam Police Page 221

CCTNS Functional & Technical Specifications< 60% 3DatacenterSupportPerformanceIn addition to the above, if the service level in any month in thesix-month period falls below 60%, one (1) additional violationwill be added for each such month to the overall violations for thisservice level.Replacement of hardware equipment shall be done within 15 daysof notification by the state / UT. These equipments would havefailed on four or more occasions in a period of less than threemonths or six times in a period of less than twelve months. (MeanTime Between Failure Condition)Severity of Violation: HighEach instance of non-meeting this service level will be treated asone (1) violation.Up to date of the documentation of the design, modifications,enhancements, and fixes.Severity of Violation: MediumThis service level will be measured on a half-yearly basis.Each instance of non-meeting this service level will be treatedas one (1) violation.(c)ReportingThe below tables gives details on the Service Levels the SI should maintain for client sitesystems availability.Service LevelMeasurementDescriptionAssam Police Page 222

CCTNS Functional & Technical SpecificationsAvailabilityPerformanceReportandProvide monthly SLA compliance reports, monitoring andmaintenance related MIS reports by the 5th of the followingmonth.Severity of Violation: MediumThis service level will be monitored on a monthly basis. If themonthly SLA compliance report related to the service level metricsis not provided in the given timeframe, it will be treated as one (1)instance.The total number of instances for the six-month period will bethe cumulative number of instances across all the months inthe six-month periodTotal number of instances Violations for calculation ofover the six month periodpenalty>0 & 3 2(d) Credits for Successful Application UptakeThe below tables gives details of the credits that can gained by the SI for successful uptake ofthe application in the State. The credits will not be calculated for the first reporting period.Service LevelDescriptionCCTNS UptakeMeasurementThe following metrics will be measured at the end of eachreporting period for each District that has been declared as ―GoLive‖:1. Number of key transactions carried through internet (ex:Transactional such as submitting an application for a noobjectioncertificate and Informational such a requesting thestatus of a case)Assam Police Page 223

CCTNS Functional & Technical Specifications2. Number of active users profiles in CCTNS3. Number of read-write transactions on CCTNS system4. Number of Searches carried out on data in CCTNS5. Total number of FIRs prepared through CCTNS6. Total number of Crime Details Forms prepared throughCCTNS7. Total number of Key Investigation Forms prepared throughCCTNS8. Total number of Arrest Cards prepared through CCTNS9. Total number of ChargeSheets prepared through CCTNS10. Quality (recency and accuracy) of information available inCCTNS11. Number of cases reported to be solved because of theavailability of CCTNS12. Number of ad-hoc requests successfully responded to usingCCTNS13. Turnaround Time for submitting the monthly and annualcrime/criminal information to NCRB from the State/UTA credit will be gained for each of the above parameters if theuptake for that parameter shows significant improvement.The following table applies for each of the above parameters:% increase over theCreditsmeasurement in the lastreporting period>5 & 10 & 15% 4Assam Police Page 224

CCTNS Functional & Technical Specifications(e) Violations and Associated Penalties(a) The primary intent of Penalties is to ensure that the system performs in accordance withthe defined service levels. Penalties are not meant to be punitive or, conversely, a vehicle foradditional fees.(b) A six monthly performance evaluation will be conducted using the six monthly reportingperiods of that period.(c) Penalty Calculations : The framework for Penalties, as a result of not meeting the ServiceLevel Targets are as follows:i. The performance will be measured for each of the defined service level metricagainst the minimum / target service level requirements and the violations will becalculated accordingly.b) The number of violations in the reporting period for each level of severity willbe totaled and used for the calculation of Penalties.i. If the total number of credits gained by the SI is lower than the total number ofhigh severity violations in the reporting period, the total number of credits willbe subtracted from the total number of High Severity Violations in thereporting period for the calculation of Penalties.ii.If the total number of credits gained by the SI is higher than the total numberof high severity violations in the reporting period, the resultant total numberof high severity violations in the reporting period for calculation of penaltieswill be considered as zero (0).iii.Penalties applicable for each of the high severity violations is two (2) % ofrespective half yearly payment to the SI.Assam Police Page 225

CCTNS Functional & Technical Specificationsiv.Penalties applicable for each of the medium severity violations is one (1%) ofrespective half yearly payment to the SI.v. Penalties applicable for each of the low severity violations is half percentage(0.5%) of respective half yearly payment to the SI.vi.Penalties applicable for not meeting a high (H) critical performance target intwo consecutive half years on same criteria shall result in additional deductionof 5% of the respective half yearly payment to the SI. Penalty shall beapplicable separately for each such high critical Activityvii.Penalties applicable for not meeting a medium (M) critical performancetarget in two consecutive half yearly periods on same criteria shall result inadditional deduction of 3% of the respective half yearly payment to the SI.Penalty shall be applicable separately for each such medium critical activityviii.Penalties applicable for not meeting a low (L) critical performance target intwo consecutive half yearly periods on same criteria shall result in additionaldeduction of 2% of the respective half yearly payment to the SI. Penalty shallbe applicable separately for each such medium critical Activityix.It is to be noted that if the overall penalty applicable for any of the reviewperiod during the currency of the contract exceeds 25% or if the overallpenalty applicable for any of the successive half year periods during thecurrency of the contract is above 15%; then the state / UT shall have the rightto terminate the contract.Assam Police Page 226

CCTNS Functional & Technical SpecificationsANNEXURE 3Guidelines on Network Architecture and details provided by BSNL w. r. to ConnectivityThe overall connectivity can be planned in two way for CCTNS:1.MPLS VPN (wire &wireless such as 3G, Wimax as Primary from BSNL2. ASWAN network as SecondaryAssam Police Page 227

CCTNS Functional & Technical SpecificationsMPLS VPN Network (wire and wireless)MPLS VPN is a technology that allows a Service Provider to have complete control over parametersthat are critical to offering customers service guarantees with regard to bandwidth throughputs,latencies and availability. The technology enables secure Virtual Private Networks (VPN) to be builtand allows scalability that will make it possible for BSNL to offer assured growth to its customerswithout having to make significant investments. BSNL would now be geared to provide Bandwidthon demand, Video Conferencing, Voice Over IP (VoIP) and a host of other value added services asper demand. This Network can be easily implemented and built for better traffic management . AnyDifferentiated Services possible and further network considered as reliable due to built in redundancy-PANBAZARPSSP KAMRUP-UDALGURI PSSP MORIGAONJAGIROAD PSMPLS-VPN NETWORKFor CCTNSCONNECTIVITYSP SILCHARBADARPUR PSRouterMAJULI PSSP JORHATAssam Police Page 228

Name of DistrictName of the Police Station/Sub-Divisional OfficeNCRB CODE NumberWhether BSNL's MPLS connectivity availablein that areaWhether BSNL's VPNOBB connectivityavailable in that areaWhether BSNL's CDMA connectivity availablein that areaWhether BSNL's GSM mobile connectivityavailable in that areaCCTNS Functional & Technical SpecificationsNOC Lay out Diagram of MPLS VPN NetworkDetail survey reports on availability of BSNL MPLS connectivity at the PS levelSl. No.1 Baksa Baganpara PS No No Yes Yes2 Baksa Barama PS Yes Yes No Yes3 Baksa Barbari PS Yes Yes Yes Yes4 Baksa Gobardhana PS No No No Yes5 Baksa Goreswar PS Yes Yes Yes YesAssam Police Page 229

CCTNS Functional & Technical Specifications6 Baksa Kumarikata PS Yes Yes Yes Yes7 Baksa Musalpur PS Yes Yes Yes Yes8 Baksa Nagrijuli PS No No No Yes9 Baksa Salbari PS Yes Yes No Yes10 Baksa SDPO Tamulpur Yes Yes Yes Yes11 Baksa Simla PS Yes Yes No Yes12 Baksa Tamulpur PS Yes Yes Yes Yes13 Barpeta Howly PS Yes Yes No Yes14 Barpeta Kalgachia PS Yes Yes Yes Yes15 Barpeta PS Baghbor Yes Yes No Yes16 Barpeta PS Barpeta Yes Yes Yes Yes17 Barpeta18 BarpetaPS BarpetaRoadPSPatacharkuchiYes Yes Yes YesYes Yes No Yes19 Barpeta PS Sarbhog Yes Yes No Yes20 Barpeta PS Sarthebari Yes Yes Yes Yes21 Barpeta PS Tarabari No No No Yes22 Barpeta23 BarpetaSub-DivisionBajaliSub-DivisionBarpeta SadarYes Yes Yes YesYes Yes Yes Yes24 BIEO BIEO PS Yes Yes Yes Yes25 Bongaigaon Jogighopa PS Yes Yes No Yes26 Bongaigaon Manikpur PS Yes Yes No Yes27 BongaigaonSDPO NorthSalmaraYes Yes Yes YesAssam Police Page 230

CCTNS Functional & Technical Specifications28 Bongaigaon Abhayapuri PS Yes Yes Yes Yes29 Bongaigaon Bongaigaon PS Yes Yes Yes Yes30 Bongaigaon SDPO Bijni Yes Yes Yes Yes31 Cachar32 Cachar33 CacharDholai PoliceStationJirighat PoliceStationLakhipur PoliceStationYes Yes No YesYes Yes No YesYes Yes Yes Yes34 Cachar SDPO Lakhipur Yes Yes Yes Yes35 Cachar36 CacharSilchar PoliceStationSonai PoliceStationNo No Yes YesYes Yes Yes Yes37 Cachar Borkhola PS Yes Yes No Yes38 Cachar Katigorah PS Yes Yes No Yes39 Cachar Udharbond PS Yes Yes No Yes40 Chirang Basugaon PS Yes Yes Yes Yes41 Chirang Bijni PS Yes Yes Yes Yes42 Chirang Dhaligaon PS Yes Yes Yes Yes43 Chirang Sidli PS Yes Yes No Yes44 Chirang Amguri PS Yes Yes No No45 Chirang Ballamguri PS Yes Yes No Yes46 Chirang Kajolgaon PS Yes Yes Yes Yes47 Chirang Panbari PS Yes Yes Yes Yes48 Chirang Runikhata PS No No No Yes49 Chirang SDPO Bijni Yes Yes Yes Yes50 CID CID PS Yes Yes Yes YesAssam Police Page 231

CCTNS Functional & Technical Specifications51 Darrang Dalgaon PS Yes Yes No Yes52 Darrang Dhula PS Yes Yes No53 Darrang Sipajhar PS Yes Yes No Yes54 Darrang Mangaldai PS Yes Yes Yes Yes55 Dhemaji Dhemaji PS Yes Yes Yes Yes56 Dhemaji Silapathar PS Yes Yes Yes Yes57 Dhemaji Gerukamukh PS Yes Yes No Yes58 Dhemaji Gogamukh PS Yes Yes Yes Yes59 Dhemaji Jonai PS Yes Yes Yes Yes60 Dhemaji SDPO, Jonai Yes Yes Yes Yes61 Dhubri62 Dhubri63 DhubriPS SouthSalmaraSub- DivisionBilasiparaSub-DivisionHatsingimariYes Yes No YesYes Yes Yes YesYes Yes Yes Yes64 Dhubri PS Bagribari Yes Yes Yes Yes65 Dhubri PS Bilasipara Yes Yes Yes Yes66 Dhubri PS Chapar Yes Yes Yes Yes67 Dhubri PS Dhubri Yes Yes Yes Yes68 Dhubri PS Gauripur Yes Yes Yes Yes69 Dhubri PS Golakganj Yes Yes No Yes70 Dhubri PS Mankachar Yes Yes No Yes71 Dibrugarh Barbaruah PS Yes Yes No YesAssam Police Page 232

CCTNS Functional & Technical Specifications72 Dibrugarh Chabua PS Yes Yes Yes Yes73 Dibrugarh Dibrugarh PS Yes Yes Yes Yes74 Dibrugarh Duliajan PS Yes Yes Yes Yes75 Dibrugarh Joypur PS Yes Yes No Yes76 Dibrugarh Khowang PS Yes Yes No Yes77 Dibrugarh Lahowal PS Yes Yes No Yes78 Dibrugarh Moran PS Yes Yes Yes Yes79 Dibrugarh Naharkatia PS Yes Yes Yes Yes80 Dibrugarh Namrup PS Yes Yes Yes Yes81 Dibrugarh Tengakhat PS Yes Yes Yes Yes82 Dibrugarh Rohmaria PS No No Yes83 Dibrugarh Tingkhong PS Yes Yes Yes Yes84 Goalpara Lakhipur PS Yes Yes Yes Yes85 Goalpara Matia PS No No No Yes86 Goalpara Rangjuli PS Yes Yes Yes Yes87 Goalpara Baguan PS No No No No88 Goalpara Dhupdhara PS Yes Yes No Yes89 Goalpara Dudhnoi PS Yes Yes Yes Yes90 Goalpara Goalpara PS Yes Yes Yes Yes91 Goalpara Mornoi PS Yes Yes No Yes92 Golaghat SDPO Bokakhat Yes Yes Yes YesAssam Police Page 233

CCTNS Functional & Technical Specifications93 GolaghatSDPOSarupatharYes Yes Yes Yes94 Golaghat Bogijan PS Yes Yes No95 Golaghat Bokakhat PS Yes Yes Yes Yes96 Golaghat Borpathar PS Yes Yes No Yes97 Golaghat Chungajan PS Yes Yes No98 Golaghat Dergaon PS Yes Yes Yes Yes99 Golaghat Ghiladhary PS Yes Yes No Yes100 Golaghat Golaghat PS Yes Yes Yes Yes101 Golaghat Jamuguri PS Yes Yes No Yes102 Golaghat Kamargaon PS Yes Yes No Yes103 Golaghat Merapani PS Yes Yes No Yes104 Golaghat Sarupathar PS Yes Yes Yes Yes105 Golaghat Uriumghat PS Yes Yes No Yes106 GRP AssamBongaigaonGRPSYes Yes Yes Yes107 GRP Assam108 GRP Assam109 GRP Assam110 GRP AssamChaparmukhGRPSDy. SPBadarpurLumbdingGRPSNorthLakhimpurGRPSYes Yes Yes YesYes Yes Yes YesYes Yes Yes YesYes Yes Yes YesAssam Police Page 234

CCTNS Functional & Technical Specifications111 GRP AssamRangaparaGRPSYes Yes Yes Yes112 GRP AssamSimaluguriGRPSYes Yes Yes Yes113 GRP Assam Tinsukia GRPS Yes Yes Yes Yes114 GRP Assam Badarpur GRPS Yes Yes Yes Yes115 GRP Assam Bokajan GRPS Yes Yes Yes Yes116 GRP Assam Dy. SP Lumding Yes Yes Yes Yes117 GRP Assam Dy. SP Pandu Yes Yes Yes Yes118 GRP Assam Dy. SP Rangia Yes Yes Yes Yes119 GRP Assam Guwahati GRPS Yes Yes Yes Yes120 GRP Assam Mariani GRPS Yes Yes Yes Yes121 GRP Assam Rangia GRPS Yes Yes Yes Yes122 GRP AssamSilapatherGRPSYes Yes Yes Yes123GuahatiCityBharalumukhPSYes Yes Yes Yes124GuahatiCityFatasil AmbariPSYes Yes Yes Yes125GuahatiCityKhetri PS Yes Yes No Yes126GuahatiCityNorth GuwahatiPSYes Yes Yes YesAssam Police Page 235

CCTNS Functional & Technical Specifications127GuahatiCityPragjyotishpurPSYes Yes Yes Yes128GuahatiCitySDPOChandmariYes Yes Yes Yes129130131132133GuahatiCityGuahatiCityGuahatiCityGuahatiCityGuahatiCityAll Women PS Yes Yes Yes YesAzara PS Yes Yes Yes YesBasistha PS Yes Yes Yes YesBhangagarh P.S. Yes Yes Yes YesChandmari PS Yes Yes Yes Yes134135136137138139140GuahatiCityGuahatiCityGuahatiCityGuahatiCityGuahatiCityGuahatiCityGuahatiCityDispur PS Yes Yes Yes YesGarchuck P.S. Yes Yes Yes YesGeetanagar PS Yes Yes Yes YesHatigaon P.S. Yes Yes Yes YesJalukbari PS Yes Yes Yes YesLatasil PS Yes Yes Yes YesNoonmati PS Yes Yes Yes Yes141GuahatiCityPaltanbazar PS Yes Yes Yes Yes142GuahatiCityPanbazar PS Yes Yes Yes YesAssam Police Page 236

CCTNS Functional & Technical Specifications143GuahatiCitySDPO Dispur Yes Yes Yes Yes144GuahatiCitySDPO Panbazar Yes Yes Yes Yes145GuahatiCitySDPO Pandu Yes Yes Yes Yes146GuahatiCitySonapur PS Yes Yes Yes Yes147 Hailakandi Algapur PS Yes Yes Yes Yes148 Hailakandi Katlicherra PS Yes Yes Yes Yes149 Hailakandi Hailakandi PS Yes Yes Yes Yes150 Hailakandi Lala PS Yes Yes No Yes151 Hamren Baithalangso PS Yes Yes Yes Yes152 Hamren Kheroni PS Yes Yes Yes Yes153 Hamren Hamren PS Yes Yes Yes Yes154 Hamren Zirikinding PS No No No No155 JorhatO/CBhogamukhPolice StationYes Yes No156 JorhatO/C BorhullaPolice StationYes Yes Yes Yes157 JorhatO/C GarmurPolice StationNo No No Yes158 JorhatO/CJengraimukhPolice StationNo No No Yes159 JorhatO/C JorhatPolice StationYes Yes Yes YesAssam Police Page 237

CCTNS Functional & Technical Specifications160 Jorhat161 Jorhat162 Jorhat163 Jorhat164 JorhatO/C MajuliPolice StationO/C MarianiPolice StationO/C PuliborPolice StationO/C Teok PoliceStationO/C TitaborPolice StationYes Yes Yes YesYes Yes Yes YesYes Yes No YesYes Yes No YesYes Yes Yes Yes165 Jorhat SDPO, Majuli Yes Yes Yes Yes166 Jorhat SDPO, Titabor Yes Yes Yes Yes167 KamrupBaihata CharialiPSYes Yes Yes Yes168 Kamrup Boko PS Yes Yes Yes Yes169 Kamrup Chaygaon PS Yes Yes Yes Yes170 KamrupDy. SP (HQ),KamrupYes Yes Yes Yes171 Kamrup Hojo PS Yes Yes Yes Yes172 Kamrup Kamalpur PS Yes Yes No Yes173 Kamrup Kaya PS Yes Yes No Yes174 Kamrup Nagarbera PS Yes Yes Yes Yes175 Kamrup Palashbari PS Yes Yes No YesAssam Police Page 238

CCTNS Functional & Technical Specifications176 Kamrup Rangia PS Yes Yes Yes Yes177 Kamrup Sualkuchi PS Yes Yes Yes Yes178 Kamrup SDPO Rangia Yes Yes Yes Yes179180181182183184185186187188189190191192193194195KarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongKarbiAnglongBokajan PS Yes Yes Yes YesAnjokpani PS No No NoBokolia PS Yes Yes Yes YesBorlangfer PS No No Yes YesBorpathar PS Yes Yes YesChowkihola PS No No Yes YesDeithor PS No No NoDillai PS Yes Yes Yes YesDiphu PS Yes Yes Yes YesDokmoka PS Yes Yes No YesDolmara PS No No No YesHowraghat PS Yes Yes Yes YesKhatkhati P.S. Yes Yes Yes YesManja PS Yes Yes Yes YesRongmongwePSNo No No YesSamelangsho PS No No No YesSDPO Bokajan Yes Yes Yes Yes196KarbiAnglongSDPO Hamren Yes Yes Yes YesAssam Police Page 239

CCTNS Functional & Technical Specifications197 KarimganjRamkrishnaNagar PSYes Yes No Yes198 Karimganj Badarpur PS Yes Yes Yes Yes199 Karimganj Karimganj PS Yes Yes Yes Yes200 Karimganj Patherkandi PS Yes Yes Yes Yes201 Karimganj Ratabari PS Yes Yes No Yes202 KokrajharSDPOGossaigaonYes Yes Yes Yes203 Kokrajhar Bashbari PS Yes Yes No Yes204 KokrajharChakra ShilaBasbari PSYes Yes No205 Kokrajhar Dotma PS Yes Yes Yes Yes206 Kokrajhar Fakiragram PS Yes Yes Yes Yes207 Kokrajhar Gossaigaon PS Yes Yes Yes Yes208 Kokrajhar Kachugaon PS Yes Yes No Yes209 Kokrajhar Kazigaon PS No No No Yes210 Kokrajhar Kokrajhar PS Yes Yes Yes Yes211 Kokrajhar Natabari PS Yes Yes Yes Yes212 Kokrajhar Salakati PS Yes Yes No Yes213 Kokrajhar Serfanguri PS Yes Yes Yes Yes214 Kokrajhar Tamarhat PS Yes Yes No Yes215 Kokrajhar Tipkai PS No No No216 LakhimpurDhakuakhanaPSYes Yes Yes Yes217 Lakhimpur Laluk PS Yes Yes Yes Yes218 LakhimpurNorthLakhimpur PSYes Yes Yes YesAssam Police Page 240

CCTNS Functional & Technical Specifications219 LakhimpurSDPODhakuakhanaYes Yes Yes Yes220 Lakhimpur Bihpuria PS Yes Yes Yes Yes221 Lakhimpur Boginadi PS Yes Yes Yes Yes222 Lakhimpur Ghilamora PS Yes Yes Yes Yes223 Morigaon PS Dharamtul Yes Yes No Yes224 Morigaon PS Jagiroad Yes Yes No Yes225 Morigaon PS Laharighat Yes Yes No Yes226 Morigaon PS Mayong No No No Yes227 Morigaon PS Mikirbheta No No No Yes228 Morigaon PS Moirabari Yes Yes Yes Yes229 Morigaon PS Morigaon Yes Yes Yes Yes230 NagaonJakhalabandhaPSYes Yes No Yes231 Nagaon Lumding PS Yes Yes Yes Yes232 Nagaon Bordowa PS Yes Yes No233 Nagaon Dhing PS Yes Yes No Yes234 Nagaon Dobaka PS Yes Yes Yes Yes235 Nagaon Hojai PS Yes Yes Yes Yes236 Nagaon Jajori PS Yes Yes Yes Yes237 Nagaon Jamunamukh PS Yes Yes Yes Yes238 Nagaon Juria PS Yes Yes Yes Yes239 Nagaon Kachua PS Yes Yes No Yes240 Nagaon Kaki PS Yes Yes Yes Yes241 Nagaon Kaliabor PS Yes Yes No Yes242 Nagaon Kampur PS Yes Yes No YesAssam Police Page 241

CCTNS Functional & Technical Specifications243 Nagaon Khatowal PS No No No Yes244 Nagaon Lanka PS Yes Yes No Yes245 Nagaon Murajhar PS Yes Yes No Yes246 Nagaon Nagaon PS Yes Yes Yes Yes247 Nagaon Raha PS Yes Yes No Yes248 Nagaon Rupahihat PS Yes Yes No Yes249 Nagaon Samaguri PS Yes Yes Yes Yes250 Nagaon SDPO Hojai Yes Yes Yes Yes251 Nagaon SDPO Kaliabor Yes Yes Yes Yes252 Nagaon SDPO Sadar Yes Yes Yes Yes253 Nagaon Uluani PS Yes Yes No Yes254 Nalbari Ghoprapar PS Yes Yes No Yes255 Nalbari Belsor PS Yes Yes Yes Yes256 Nalbari Mukalmua PS Yes Yes Yes Yes257 Nalbari Nalbari PS Yes Yes Yes Yes258 Nalbari Tihu PS Yes Yes Yes Yes259260261262263264265NorthCacharNorthCacharNorthCacharNorthCacharNorthCacharNorthCacharNorthCacharDaiyangmukh Yes Yes No NoDehangi PS Yes Yes No NoHaflong PS No No Yes YesHarangajao PS Yes Yes No YesLangting PS Yes Yes No YesMahur PS Yes Yes Yes YesMaibong PS Yes Yes Yes YesAssam Police Page 242

CCTNS Functional & Technical Specifications266267NorthCacharNorthCacharSDPO Maibong Yes Yes Yes YesUmrangsho PS No No Yes Yes268 RPOAlopoti CharRPSYes Yes No269 RPOArnapurnaghatRPSYes Yes No270 RPO Badatighat RPS Yes Yes No271 RPOBhangnamariRPSYes Yes No Yes272 RPOBhatkhowadiaRPSYes Yes No No273 RPO Bhelowguri RPS Yes Yes No Yes274 RPO Bhuragaon RPS Yes Yes Yes Yes275 RPOBiswanath GhatRPSYes Yes Yes Yes276 RPOChengajanghatRPSYes Yes No277 RPO Chonari RPS Yes Yes No278 RPO Fakiganj RPS Yes Yes No279 RPO Goalpara RPS Yes Yes Yes Yes280 RPO Kochumara RPS Yes Yes No281 RPOLaokhowachapari RPSYes Yes No Yes282 RPO Mererchar RPS Yes Yes No283 RPO Nimatighat RPS Yes Yes No No284 RPOSaikhowa ghatRPSYes Yes No Yes285 RPO Shyampuri RPS Yes Yes No Yes286 RPOSialmari CharRPSYes Yes No287 RPO Sualkuchi RPS Yes Yes Yes Yes288 RPO Sukhchar RPS Yes Yes No289 RPO Tezpur RPS Yes Yes Yes Yes290 SB SOU PS Yes Yes Yes Yes291 SivasagarBakataNemuguri PSYes Yes Yes292 Sivasagar Demow PS Yes Yes Yes Yes293 SivasagarDy. Supdt ofPoliceYes Yes Yes Yes294 Sivasagar Gaurisagar PS Yes Yes Yes Yes295 Sivasagar Haluwating PS Yes Yes No YesAssam Police Page 243

CCTNS Functional & Technical Specifications296 Sivasagar SDPO, Sonari Yes Yes Yes Yes297 Sivasagar Amguri PS Yes Yes Yes Yes298 Sivasagar Bihubor PS Yes Yes No Yes299 Sivasagar Borhat PS Yes Yes Yes Yes300 Sivasagar Charaipung PS Yes Yes No Yes301 Sivasagar Geleky PS Yes Yes Yes Yes302 Sivasagar Kakotibari PS Yes Yes No Yes303 Sivasagar Mathurapur PS Yes Yes No Yes304 Sivasagar Moranhat PS Yes Yes Yes305 Sivasagar Namti PS Yes Yes No Yes306 Sivasagar Namtola PS Yes Yes No307 Sivasagar Nazira PS Yes Yes Yes Yes308 Sivasagar Sapekhati PS Yes Yes Yes Yes309 Sivasagar SDPO, Nazira Yes Yes Yes Yes310 Sivasagar Simaluguri PS Yes Yes Yes Yes311 Sivasagar Sivasagar PS Yes Yes Yes Yes312 Sivasagar Sonari PS Yes Yes Yes Yes313 Sonitpur314 SonitpurBiswanathChariali PSSDPOBiswanathCharialiYes Yes Yes YesYes Yes Yes Yes315 Sonitpur SDPO Gohpur Yes Yes Yes Yes316 Sonitpur Tezpur PS Yes Yes Yes Yes317 Sonitpur Behali PS Yes Yes No Yes318 Sonitpur Dhekiajuli PS Yes Yes Yes YesAssam Police Page 244

CCTNS Functional & Technical Specifications319 Sonitpur Gohpur PS Yes Yes Yes Yes320 Sonitpur Helem PS Yes Yes Yes No321 Sonitpur Jamuguri PS Yes Yes No Yes322 Sonitpur Missamari PS Yes Yes No Yes323 Sonitpur Rangapara PS Yes Yes Yes Yes324 Sonitpur Seetea PS Yes Yes No Yes325 Sonitpur Thelamara PS Yes Yes Yes Yes326 STF STF PS Yes Yes Yes Yes327 Tinsukia Dholla P.S. Yes Yes Yes Yes328 Tinsukia329 Tinsukia330 Tinsukia331 TinsukiaDoomdoomaCircleDoomdoomaP.S.MargheritaCircleMargherita Sub-DivisionYes Yes Yes YesYes Yes Yes YesYes Yes Yes YesYes Yes Yes Yes332 Tinsukia Sadiya P.S. Yes Yes Yes Yes333 TinsukiaSadiya Sub-DivisionYes Yes Yes Yes334 Tinsukia Baghjan P.S Yes Yes No Yes335 Tinsukia Barekuri P.S. No No No336 Tinsukia Bordubi P.S. Yes Yes No Yes337 Tinsukia Bordumsa P.S. Yes Yes No338 TinsukiaChengsumpCharialiNo No No339 Tinsukia Digboi P.S. Yes Yes Yes Yes340 Tinsukia Kakopathar P.S. Yes Yes Yes YesAssam Police Page 245

CCTNS Functional & Technical Specifications341 Tinsukia Lekhapani P.S. Yes Yes Yes Yes342 Tinsukia Makum P.S. Yes Yes Yes Yes343 Tinsukia Margherita P.S. Yes Yes Yes Yes344 Tinsukia Pengri P.S. No No Yes Yes345 Tinsukia Phillobari P.S. Yes Yes Yes Yes346 Tinsukia Sadiya Circle Yes Yes Yes Yes347 Tinsukia Tangna P.S. Yes Yes No No348 Tinsukia Tinsukia P.S. Yes Yes Yes Yes349 Udalguri Kalaigaon PS Yes Yes Yes Yes350 Udalguri Khairabari PS Yes Yes Yes Yes351 Udalguri Mazbat PS Yes Yes Yes Yes352 Udalguri Orang PS Yes Yes Yes353 Udalguri Panery PS Yes Yes No Yes354 Udalguri SDPO Udalguri Yes Yes Yes Yes355 Udalguri Tangla PS Yes Yes Yes Yes356 Udalguri Udalguri PS No No Yes YesDetailed Survey Report on availability of BSNL WiMAX serviceAs per policy of HQ-BSNL the focus of WiMAX service is towards rural Areas of Assam.The Commissioning, implementation and hence delivery of connectivity service is dividedinto 2 phases:Phase 1: Started in 2009 and is completed in 2010 (28 WiMAX Sites)Assam Police Page 246

CCTNS Functional & Technical SpecificationsPhase 2: Started in Feb'11 and shall be complete by 31st Mar'2012 (By 31st'Mar'11 26WiMax Sites will start delivery of connectivity service, out of total 198 WiMAX sitesproposed in Phase 2)The ultimate target of BSNL is to cover all CSCs and GPs in Assam, however the timelinefor completion is not finalized.The availability of WiMAX service under phase 1 & 2 is given below:Phase I :Sl. No.WiMax Site District/Area1 Saigaon Kampup2 Hazo Kampup3 Rangia Kampup4 Baginadi Tezpur5 Kalaigaon Tezpur6 Balipara Tezpur7 Sotia Tezpur8 Jengaghat Dibrugarh9 Majuli Jorhat10 Dimow Jorhat11 Boithamari Bongaigaon12 Chapar Bongaigaon13 Srijamgram Bongaigaon14 Lakhipur Bongaigaon15 Dudhnoi Bongaigaon16 Mancachar Bongaigaon17 Gouripur Bongaigaon18 Mandia Bongaigaon19 Jalah Bongaigaon20 Boithalangshu Nagaon21 Katiatolia Nagaon22 Patharghat Silchar23 Behra Bazar Silchar24 Lala Silchar25 Katichasa Silchar26 Sonaimukh Silchar27 Badarpur Silchar28 Algapur SilcharPhase II :WiMAX SiteSl. No.1 Agamoni2 BajaliAssam Police Page 247

CCTNS Functional & Technical Specifications3 Balijana4 Barbhag5 Barigog-Banbhag6 Barkhetri7 Barpeta8 Baska9 Bengtol10 Bhawanipur11 Bilasipara12 Birshingjarua13 Borobazar14 Chakchaka15 Chenga16 Dangtola17 Dham Dhama18 Dotoma19 Fekamari20 Gauripur21 Gobardhana22 Golokganj23 Gossaigaon24 Gumafulbari25 Hatidhura26 Jaleswar27 Jamadarhat28 Kachugaon29 Kharmuja30 Kokrajhar31 Krishnai32 Kushdhawa33 Madhupur34 Mahamaya35 Manikpur36 Matia37 Nagrijulli38 Nayeralga39 Paschim Nalbari40 Pakabetbari41 Pub-Nalbari42 Rupsi Pt.43 Rupsi Pt.44 Sarukhetri45 Sidli-Chirang Pt.46 South Salmara47 Tamulpur48 Tapatari49 Tihu50 Tihu-Barama51 BarbaruaAssam Police Page 248

CCTNS Functional & Technical Specifications52 Guijan53 Hapjan54 Itakhuli55 Joypur56 Kakapathar57 Khowang58 Lahowal59 Margherita60 Moran61 Panitola62 Sadiya63 Saikhowaghat64 Tingkhong65 Amguri66 Gamariguri67 Golaghat Central68 Golaghat East69 Golaghat North70 Golaghat South71 Golaghat West72 Gourisagar73 Jorhat74 Jorhat Central75 Jorhat East76 Jorhat North West77 Kakodonga78 Kaliapani79 Lakwa80 Morongi81 Nazira82 Pachim Abhoypur83 Sapekhati84 Sibsagar85 Sonari86 Titabar87 Ujani Majuli88 Bangaon89 Bezera90 Bihdia-Jajikona91 Boko-Bongaon92 Chamaria93 Chayani Barduar94 Dimoria95 Goreswar96 Goroimari97 Kamalpur98 Rampur99 Chandrapur100 RaniAssam Police Page 249

CCTNS Functional & Technical Specifications101 Sualkuchi102 Bajiagaon103 Barhampur104 Batadrawa105 Bhurbandha106 Binnakandi107 Bokajan108 Chinthong109 Dhal Pukhuri110 Diphu111 Dokmoka112 Dulongghat Pt.113 Howraghat114 Jugijan115 Juria116 Kaliabor (Korital)117 Kapili Pt.118 Khagarijan119 Kheroni120 Laharighat121 Laokhowa122 Longsomepi123 Lumbajang124 Lumding125 Mairabari Pt.126 Mayang127 Nilip128 Paschim Kaliabor129 Pakhimaria130 Raha131 Rongkhag132 Rongmongway133 Rupahi134 Socheng135 Somelangso136 Udali137 Barjalenga138 Barkhola139 Baskandi140 Binnakandi141 Diyung Vally142 Diyungbra143 Dullavcherra144 Hailakandi145 Harangajao146 Jatinga Valley147 Katigorah148 Lakhipur149 LowairpoaAssam Police Page 250

CCTNS Functional & Technical Specifications150 Narshingpur151 New Sangbar152 North Karimganj153 Olivia154 Palanghat155 Rajabazar156 Ramkrishna Nagar157 Salchapra158 Silchar159 South Hailakandi160 South Karimganj161 Tapang162 Udarbond163 Lakhimpur164 Baghmara165 Barchala166 Bechimari167 Behali168 Bhergaon169 Bihaguri170 Bihpuria171 Bishawnath Chariali172 Bordoloni173 Chaiduar174 Dhakuakhana175 Dhekiajuli176 Dhemaji177 Dolgaon-Sialmari178 Gabharu179 Ghilamora180 Gogamukh181 Karunabari182 Khairabari183 Machkhowa184 Mazbat185 Murkongselek186 Naduar187 Narayanpur188 Nowboicha189 Pachim Mangaldai190 Pub Chaiduar191 Pub Mangaldai192 Rangapara193 Rowta194 Sakomatha195 Sipajhar196 Sissibargaon197 Telahi198 UdalguriAssam Police Page 251

CCTNS Functional & Technical Specifications2. ASWAN as secondaryASSAM Police - SWAN ConnectivityINTERNETInternetRouterBACKHAUL LINK TO VSATSERVICE PROVIDER HUBCore SwitchDC RouterSERVERFARMAssam Police HQ at Guwahatiwould be connected to theASWAN SHQ via OFC linkASWAN SHQSTM1 LINKBSNL CLOUD2 Mbps LINK2 Mbps LINKASWANDHQ ROUTERASWAN DHQ’S2 Mbps LINKASWANDHQ ROUTERAssam PoliceDistrict OfficeFiber Optic LINKAssam PoliceDistrict OfficeAll Assam Police District Officeswould be connected to theASWAN DHQs throughTerrestrial LinkAssam PoliceDistrict OfficeBLOCK ROUTERBLOCK HQsASWAN BHQ’SAssam PoliceCircle OfficesAssam Police Sub-DivisionOffices would connect to theASWAN BHQs on Terrestrial/ Radio LinksSome Remote Assam Police sites whereTerrestrial Links are not Feasible, would beconnected via MFTDMA VSATS ON Ku BandAssam Police SiteAssam SWAN POPAssam Police Page 252

CCTNS Functional & Technical SpecificationsThe Government of Assam, with its nodal agency AMTRON is in the process of establishinga State Wide Area Network (SWAN) under the National e-Governance program. The SWANis envisaged as the backbone network for data, voice and video communications throughoutthe State. SWAN would act as the vehicle for effective implementation of ElectronicGovernance (e-Governance) across the state.The ASWAN network is being implemented to link each Block Head Quarter (BHQ) and SubDivisional Head Quarter (SDHQ) to the District HQ and finally to the State Secretariat atGuwahati through terrestrial leased lines from Power Grid, RailTel and BSNL.The connectivity pattern will be basically 3 tier. The SDHQs and BHQs will connect to theDHQ over individual 2 Mbps Leased Lines while DHQs would connect in similar manner tothe SHQ. The blocks will be further connected to villages/panchayats through wireless media.As illustrated in the above diagram, the Assam Police Offices (PS /Higher offices) would beconnected to the nearest ASWAN PoP with Terrestrial links.Most of the Assam Police sites at the District Level would have feasible connectivity optionsto the nearest ASWAN POP over terrestrial media. This could either be over fiberconnectivity to the ASWAN POP or Leased Line over Service Provider network.At the Block Level, terrestrial media would still be the preferential medium of connectivity.However, there would be several sites where connectivity over Terrestrial media will beTechnically Not Feasible (TNF). Wireless / Radio links would be media of choice for theselocations. In addition to this, wherever the above mentioned terrestrial links would not befeasible at present, VSATs would be used to connect the Assam Police offices to the centralData Center. MFTDMA Ku Band VSATs may be used for this purpose.The AMTRON broadband network could be used to give the redundant/backup connectivityto the Assam Police offices. AMTRON has formed a Optical Fiber backbone (from PGCIL,etc.) to provide Internet connectivity to various organisations across the state. They have theirpresence in various districts of the State. OFC links from the nearest AMTRON PoPs wouldbe used to connect the respective Assam Police office / campus to form a Metro EthernetNetwork.The routers would ensure secure connectivity over the Service Provider backbone byimplementation IPSec from the Branch Routers at the remote Assam Police stations to theAssam Police Page 253

CCTNS Functional & Technical SpecificationsCentral Router at the Assam Police Head Quarters. The SHQ router of the ASWAN would beconnected to the Assam Police Core Router with multiple fiber optic links.Assam Police Page 254

Name of DistrictName of the Police Station/Sub-Divisional Office NCRB CODE NumberComplete postal address of PoliceStation /Sub-Devisional Office alongwith PIN CODEName of ASWAN PoPAddress of ASWAN PoPMediadistanceThe ASWAN Connectivity Matrix for around 362 sites have been provided below:Sl.No.1 Baksa Baganpara PSOC Baganpara P.S., P.O. –Baganpara, Dist. – Baksa,Assam-781344Dhamdhama BHQPolice station campus,Dhamdhama, Nalbari districtRF10 km2 Baksa Barama PS3 Baksa Barbari PS4 Baksa Gobardhana PS5 Baksa Goreswar PS6 Baksa Kumarikata PSOC Barama P.S., P.O. –Barama, Dist. – Baksa,Assam-781346OC Barbari P.S., P.O. –Barbari, Dist. – Baksa,Assam-781343OC Gobardhana P.S., P.O. –Gobardhana, Dist. – Baksa,Assam-781315OC Goreswar P.S., P.O. –Goreswar, Dist. – Baksa,Assam-781366OC Kumarikata P.S., P.O. –Kumarikata, Dist. – Baksa,Assam-781360Barama BHQ Near Barama block office campus Fiber

CCTNS Functional & Technical Specifications7 Baksa Musalpur PS8 Baksa Nagrijuli PS9 Baksa Salbari PS10 Baksa SDPO Tamulpur11 Baksa Simla PS12 Baksa Tamulpur PS13 Barpeta Howly PS14 Barpeta Kalgachia PS15 Barpeta PS Baghbor16 Barpeta PS BarpetaOC Musalpur P.S., P.O. –Musalpur, Dist. – Baksa,Assam-xxxOC Nagrijuli P.S., P.O. –Nagrijuli, Dist. – Baksa,Assam-781368OC Salbari P.S., P.O. –Goreswar, Dist. – Baksa,Assam-781318SDPO Tamulpur, P.S. –Tamulpur, P.O. –Tamulpur, Dist. – Baksa,Assam-781367OC Simla P.S., P.O. Simla,Dist. – Baska, AssamOC Tamulpur P.S., P.O.Tamulpur, Dist. – Baska,Assam-781367O/C, Police Station Howly,Distt. Barpeta-781316,AssamO/C, Police StationKalgachia, Distt. Barpeta-781319, AssamO/C, Police StationBaghbor, Distt. Barpeta-781308, AssamO/C, Police StationBarpeta, Distt. Barpeta-781301, AssamMasalpur DHQ SP Office Campus, Masalpur RF 1.5-2 kmNagrijuli BHQ Nagrijuli block office campus RF 10 kmSarupeta BHQ Circle office campus, Sarupeta RF 12 kmTamulpur BHQ Circle office campus, Tamulpur fibre 0.5kmJalah BHQ Circle office campus, Jalah RF 10kmTamulpur BHQ Circle office campus, Tamulpur RF 1/1.5kmHowli BHQ Narmal H.S. School fibre

CCTNS Functional & Technical Specifications17 Barpeta PS Barpeta Road18 Barpeta PS Patacharkuchi19 Barpeta PS Sarbhog20 Barpeta PS Sarthebari21 Barpeta PS Tarabari22 Barpeta Sub-Division Bajali23 BarpetaSub-DivisionBarpeta Sadar24 BIEO BIEO PS25 Bongaigaon Jogighopa PS26 Bongaigaon Manikpur PSO/C, Police Station BarpetaRoad, DistrictBarpeta781315, AssamO/C, Police StationPatacharkuchi, Distt.Barpeta-781326, AssamO/C, Police StationSarbhog, Distt. Barpeta-781317, AssamO/C, Police StationSarthebari, Distt. Barpeta-781307, AssamO/C, Police StationTarabari, Distt. Barpeta-781302, AssamSDPO, Pathsala, Bajali SubDivision, Distt.Barpeta781325, AssamDy. SP (HQ), Barpeta SadarSub-Division, Distt.Barpeta781325, AssamBIEO PS, Roopnagar,Guwahati-781016Jogighopa P.S. P.O. –Jogighopa Dist.Bongaigaon, Assam-783388Manikpur P.S. P.O. –Manikpur, Dist.Bongaigaon, Assam-7813392Barpeta rd. BHQ Forest office campus RF 1/1.5 kmPatacharkuchi BHQSarbhog BarnagarBHQCircle office campus,PatacharkuchiBarnagar Juroram Pathak H.S.School,SarbhogRFfibreSarthebari BHQ Circle office campus, Sarthebari RFChenga BHQ Block office campus, Chenga RF1 or morekm500m/1km3 kmapprox3 kmapproxPathsala SDHQ SDO office campus, Pathsala RF 2/2.5 kmBarpeta DHQ DC office campus, Barpeta RF 1.5 kmDispur SHQ Assam Secretariat Campus RF 6 kmAbhayapuri SDHQ SDO office campus, Abhayapuri RF 20 kmManikpur BHQ Block office campus, Manikpur fibre < 1kmAssam Police Page 257

CCTNS Functional & Technical Specifications27 BongaigaonSDPO NorthSalmara28 Bongaigaon Abhayapuri PS29 Bongaigaon Bongaigaon PS30 Bongaigaon SDPO Bijni31 Cachar32 Cachar33 CacharDholai PoliceStationJirighat PoliceStationLakhipur PoliceStation34 Cachar SDPO Lakhipur35 CacharSilchar PoliceStationSDPO North Salmara, P.O.– Abhayapuri, P.S. –Abhayapuri, Dist.Bongaigaon, Assam-783384Abhayapuri P.S. P.O. –Abhayapuri Dist.Bongaigaon, Assam-783384Bongaigaon P.S. P.O. –Bangaigaon. Dist.Bongaigaon, Assam-783380SDPO Bijni, P.O. – Bijni, P.S.– Bijni, Dist. Bongaigaon,Assam-783390Office-In-Charge, DholaiPolice Station, P.O. Dholai,Dist. Cachar, Assam788114Office-In-Charge, JirighatPolice Station, P.O. Jirighat,Dist. Cachar, Assam788104Office-In-Charge, LakhipurPolice Station, P.O.Lakhipur, Dist. Cachar,Assam788103SDPO Lakhipur, P.O.Lakhipur, Dist. Cachar,Assam788103Office-In-Charge, SilcharPolice Station, P.O. Silchar,Dist. Cachar, Assam788001Abhayapuri SDHQ SDO office campus, Abhayapuri RF 6 kmAbhayapuri SDHQ SDO office campus, Abhayapuri Fiber 500 mBongaigaon DHQ DC office campus, Bongaigaon RF 3kmBijni SDHQ SDO office campus, Bijni RF 1.5 kmNarsingpur Block office campus RF 7 kmLakhipur SDHQ SDO Civil office campus RF 18 kmLakhipur SDHQ SDO Civil office campus fibre 300 mLakhipur SDHQ SDO Civil office campus RF 1.2 kmSilchar DHQ Dak Banglow campus, Silchar RF 2.5 kmAssam Police Page 258

CCTNS Functional & Technical Specifications36 CacharSonai PoliceStation37 Cachar Borkhola PS38 Cachar Katigorah PS39 Cachar Udarbond PS40 Chirang Basugaon PS41 Chirang Bijni PS42 Chirang Dhaligaon PS43 Chirang Sidli PS44 Chirang Amguri PSOffice-In-Charge, SonaiPolice Station, P.O. Sonai,Dist. Cachar, Assam788119Office-In-Charge, BorkholaPolice Station, P.O.Borkhola, Dist. Cachar,Assam-788110Office-In-Charge, KatigorahPolice Station, P.O.Katigorah, Dist. Cachar,Assam-788805Office-In-Charge,Udarbond Police Station,P.O. Udarbond, Dist.Cachar, Assam-788030Officer-In-ChargeBasugaon PS, Ward No. III,P.O. – Basugaon, Assam-783372Officer-In-Charge Bijni PS,Bijni W/No.I P.O. – Bijni,Assam-783390Officer-In-ChargeDhaligaon PS, P.O. –Dhaligaon Assam-783385Officer-In-Charge Sidli PS,P.O.- Sidli Assam-783373Officer-In-Charge AmguriPS, P.O.- Amguri Assam-783393Sonai BHQ Circle office campus, Sonai fibre 0.5 kmHillarah (Kalain) BHQ Block office campus RF 15 kmKatigora BHQ Circle office campus, Katigora RF 0.5 kmUdarbond BHQ Block office campus, Udarbond fibre

CCTNS Functional & Technical Specifications45 Chirang Ballamguri PS46 Chirang Kajalgaon PS47 Chirang Panbari PS48 Chirang Runikhata PS49 Chirang SDPO Bijni50 CID CID PS51 Darrang Dalgaon PS52 Darrang Dhula PS53 Darrang Sipajhar PS54 Darrang Mangaldai PS55 Dhemaji Dhemaji PSOfficer-In-ChargeBallamguri PS, P.O.-Ballamguri Assam-783393Officer-In-ChargeKajalgaon PS, P.O.-Kajalgaon Assam-783385Officer-In-Charge PanbariPS, P.O.- Panbari Assam-783391Officer-In-ChargeRunikhata PS, P.O.-Runikhata Assam-783375SDPO, Bijini Sub-Division,Puran Bijni, P.O. – BijniAssam-783390CID PS, Ulubari, Guwahati-781007Dalgaon P.S. P.O.- DalgaonDist. – Darrang Assam-784147Dhula P.S. P.O. – DhulaDist. – Darrang Assam-784146Sipajhar P.S. P.O. – SipajharDist. –Darrang Assam-784145Mangaldai P.S. P.O. –Mangaldai Dist. –Dararang,Assam-784125Dhemaji PS P.O.- DhemajiDist. – Dhemaji Assam-787057Boro Bazar BHQ Block office campus, Boro Bazar RF 6 kmKajalgaon DHQ DC office campus, Kajalgaon Fiber 2 kmManikpur SDHQ Block Office Campus,Manikpur 15 kmSidli Co Circle office campus Fiber 10 kmBijni SDHQ SDO office campus, Bijni Fiber 1kmDispur SHQ Assam Secretariat Campus RF 4-5 kmDalgaon CO BHQ Circle office campus, Dalgaon fibre 250 mPub Mangaldoi BHQ Block office campus, Dhula fibre 300 mSipajhar BHQ Block office campus, Sipajhar RF 1.5 kmMangaldoi DHQ DC office campus, Mangaldoi Fiber 150 mDhemaji DHQ Circle office campus, Dhemaji fibre 500 mAssam Police Page 260

CCTNS Functional & Technical Specifications56 Dhemaji Silapathar PS57 Dhemaji Gerukamukh PS58 Dhemaji Gogamukh PS59 Dhemaji Jonai PS60 Dhemaji SDPO, Jonai61 Dhubri PS South Salmara62 Dhubri63 DhubriSub- DivisionBilasiparaSub-DivisionHatsingimari64 Dhubri PS Bagribari65 Dhubri PS BilasiparaSilapathar PS P.O. –Silapathar Dist. – DhemajiAssam-787059Gerukamukh PS P.O. –Gerukamukh Dist. –Dhemaji Assam-787035Gogamukh PS P.O. –Gogamukh Dist. – DhemajiAssam-787057Jonai PS P.S. – Jonai Dist. –Dhemaji Assam-787060SDPO, Jonai P.O. – JonaiDist. - Dhemaji Assam-787060O/C, Police Station SouthSalmara, P.O. SouthSalmara, Distt. –Dhubri,Assam-783127SDPO, Bilasipara, Distt-Dhubri Assam-783348SDPO, Hatsingimari, Distt.– Dhubri Assam-783135O/C, Police StationBagribari, P.O. Bagribari,Distt. Dhubri, Assam-783349O/C, Police StationBilasipara, P.O. Bilasipara,Distt. Dhubri, Assam-783348Sisiborgaon BHQ Circle office campus, Sisiborgaon RF 15/20 kmGogamukh BHQ Circle office campus, Gogamukh RF 15/16 kmGogamukh BHQ Circle office campus, Gogamukh RF1km ormoreJonai SDHQ SDO office campus, Jonai fibre 500 mJonai SDHQ SDO office campus, Jonai Fiber 500 mSouth Salmara BHQCircle office campus, SouthSalmara BHQRF2.5 kmBilasipara BHQ circle office campus, Bilasipara RF 500 mHatsingimari SDHQ SDO office campus, Hatsingimari Fiber 1 kmMahamaya BagaribariBHQCircle office campus, Bagaribari fibre 0.5 kmBilasipara BHQ Circle office campus, Bilasipara RF 3 kmAssam Police Page 261

CCTNS Functional & Technical Specifications66 Dhubri PS Chapar67 Dhubri PS Dhubri68 Dhubri PS Gauripur69 Dhubri PS Golakganj70 Dhubri PS Mankachar71 Dibrugarh Barbaruah PS72 Dibrugarh Chabua PS73 Dibrugarh Dibrugarh PS74 Dibrugarh Duliajan PSO/C, Police Station Chapar,P.O. Chapar, Distt. Dhubri,Assam-783371O/C, Police Station Dhubri,P.O. & Distt. Dhubri,Assam-783301O/C, Gauripur PoliceStation, P.O. Gauripur,Distt. Dhubri, Assam-783331O/C, Police StationGolakganj, P.O. Golakganj,Distt. Dhubri, Assam-783334O/C, Police StationMankachar, P.O.mankachar, Distt. Dhubri,Assam-783131O/C Barbaruah PS PO-Barbaruah Dist.-DibrugarhAssam-786007O/C Chabua PS PO- ChabuaDist.-Dibrugarh Assam-786184O/C Dibrugarh PS PO-Dibrugarh Dist.-DibrugarhAssam-786001O/C Duliajan PS PO-Duliajan Dist.-DibrugarhAssam-786602Chapar BHQ Circle office campus, Chapar RF 2 kmDhubri DHQ DC office campus, Dhubri RF 2 kmGauripur BHQ DIC Gauripur RF 2 kmGolokganj BHQ Circle office campus, Golokganj RF 2 kmMancachar BHQ Circle office campus, Mancachar RF 1.5 kmBarbaruah BHQ Block office campus, Lapetkota RF 5 kmChabua BHQ Block office campus, Panitola RF 2.5/3 kmDibrugarh DHQ DC office campus, Dibrugarh RF 2.5 kmDuliajan BHQ Duliajan college campus, Joynagar RF 2.5 kmAssam Police Page 262

CCTNS Functional & Technical Specifications75 Dibrugarh Joypur PS76 Dibrugarh Khowang PS77 Dibrugarh Lahowal PS78 Dibrugarh Moran PS79 Dibrugarh Naharkatia PS80 Dibrugarh Namrup PS81 Dibrugarh Tengakhat PS82 Dibrugarh Rohmaria PS83 Dibrugarh Tingkhong PS84 Goalpara Lakhipur PS85 Goalpara Matia PSO/C Joypur PS PO- JoypurDist.-Dibrugarh Assam-786614O/C Khowang PS PO-Khowang Dist.-DibrugarhAssam-785676O/C Lahowal PS PO-Lahowal Dist.-DibrugarhAssam-786010O/C Moran PS PO- MoranDist.-Dibrugarh Assam-785670O/C Naharkatia PS PO-Naharkatia Dist.-DibrugarhAssam-786610O/C Namrup PS PO-Namrup Dist.-DibrugarhAssam-786623O/C Tengakhat PS PO-Duliajan Dist.-DibrugarhAssam-786103O/C Rohmaria PS PO-Rohmaria Dist.-DibrugarhAssam-786101O/C Tingkhong PS PO-Tingkhong Dist.-DibrugarhAssam-786621Lakhipur P.S., P.O.-Lakhipur, Dist. Goalpara,Assam – 783129Matia P.S., P.O.-Matia,Dist. Goalpara, Assam –Naharkatia BHQ Circle office campus, Naharkatia RF 10 kmKhowang (Tiloynagar)BHQBlock office campus RF 10 kmLahowal BHQ Block office campus, Lahowal RF 4 kmMahamara BHQCircle office campus, Near Moranbus stand, Sibsagar districtRF2.5 kmNaharkatia BHQ Circle office campus, Naharkatia RF 1.5 kmNaharkatia BHQ Circle office campus, Naharkatia RF 10 kmTengakhat BHQ Circle office campus, Tengakhat fibre 0.5 kmlahoal DHQ DC office campus, Dibrugarh RF 16 kmJoypur BHQ Block office campus, Naharani RF 10 kmLakhipur BHQ Block office campus, Lakhipur RF > 1kmMatia BHQ Block office campus, Matia fibre 0.5 kmAssam Police Page 263

CCTNS Functional & Technical Specifications78312586 Goalpara Rangjuli PS87 Goalpara Baguan PS88 Goalpara Dhupdhara PS89 Goalpara Dudhnoi PS90 Goalpara Goalpara PS91 Goalpara Mornoi PS92 Golaghat SDPO Bokakhat93 Golaghat SDPO Sarupathar94 GolaghatBogijan PS/ no psas per bharatbordoloiRangjuli P.S., P.O.-Rangjuli,Dist. Goalpara, Assam –783130Baguan P.S., P.O. – Baguan,Dist. Goalpara, Assam -783129Dhupdhara P.S., P.O.-Dhupdhara- 783123, Dist.Goalpara, AssamDudhnoi P.S., P.O.-Dudhnoi, Dist. Goalpara,Assam – 783124Goalpara P.S., P.O.Goalpara, Dist. Goalpara,Assam – 783101Mornoi P.S., P.O.-Mornoi,Dist. Goalpara, Assam –783101Sub-Divisional PoliceOfficer, Bokakhat P.O. –Bokakhat Dist.- GolaghatAssamSub-Divisional PoliceOfficer, Sarupathar P.O. –Sarupathar Dist. –Golaghat AssamO/C Bogijan P.S. P.O. –Bogijan Dist. – GolaghatAssam-782490Rangjuli BHQ Rangjuli block office campus fibre < 1 kmLakhipur BHQ Block office campus, Lakhipur RF 13 kmRangjuli BHQ Rangjuli block office campus RF 12 kmDudhnoi BHQ Circle office campus, Dudhnoi fibre < 1 kmGoalpara DHQ New DC office campus, Goalpara RF 5 kmMatia BHQ / GoalparaDHQBlock office campus, Matia/NewDC office campus, GoalparaRF13 kmBokakhat SDHQ SDO office campus, Bokakhat RF 3.5 kmSarupathar SDHQ SDO office campus, Sarupathar fibre 800mMorangi BHQ Block Office campus RF 20 kmAssam Police Page 264

CCTNS Functional & Technical Specifications95 Golaghat Bokakhat PS96 Golaghat Borpathar PS97 Golaghat Chungajan PS98 Golaghat Dergaon PS99 Golaghat Ghiladhary PS100 Golaghat Golaghat PS101 GolaghatJamuguri PS (no psAs per BharatBordoloi)102 Golaghat Kamargaon PS103 Golaghat Merapani PS104 Golaghat Sarupathar PSO/C Bokakhat P.S. P.O. –Bokakhat Dist. – GolaghatAssam -785612O/C Borpathar P.S. P.O. –Borpathar Dist. – GolaghatAssam -785602O/C Chungajan P.S. P.O. –Chungajan Dist. – GolaghatAssam -785601O/C Dergaon P.S. P.O. –Dergaon Dist. – GolaghatAssam 785614O/C Ghiladhary P.S. P.O. –Ghiladhary Dist. – GolaghatAssam 785603O/C Golaghat P.S. P.O. –Golaghat Dist. – GolaghatAssam 785621O/C Jamuguri P.S. P.O. –Jamuguri Dist. – GolaghatAssam 785603O/C Kamargaon P.S. P.O. –Kamargaon Dist. –Golaghat Assam 785619O/C Merapani P.S. P.O. –Merapani Dist. – GolaghatAssam 785705O/C Sarupathar P.S. P.O. –Sarupathar Dist. –Golaghat Assam -785601Bokakhat SDHQ SDO office campus, Bokakhat RF 3 kmSarupathar SDHQ SDO office campus, Sarupathar RF 15 kmSarupathar SDHQ SDO office campus, Sarupathar RF 18 kmDergaon BHQ Circle office campus,dergaon RF 1.5 kmGomariguri BHQ Block Office campus Fiber 12 kmGolaghat DHQPWD Engineer office campus,GolaghatRF1.5 kmGomariguri BHQ Block Office campus RF 10 kmKhumtai BHQ Circle office Khumtai RF 12 kmGomariguri BHQ Block office campus RF 5 kmSarupathar SDHQ SDO office campus, Sarupathar RF 2.5 kmAssam Police Page 265

CCTNS Functional & Technical Specifications105 Golaghat Uriumghat PS106 GRP AssamBongaigaon GRPS/New BongaigaonGRPS107 GRP Assam Chaparmukh GRPS108 GRP Assam Dy. SP Badarpur109 GRP Assam Lumbding GRPS110 GRP AssamNorth LakhimpurGRPS111 GRP Assam Rangapara GRPS112 GRP Assam Simaluguri GRPSO/C Uriumghat P.S. P.O. –Uriumghat Dist. –Golaghat Assam -784025O/C Bongaigaon GRPS,Bongaigaon RailwayStation, Distt.- Bongaigaon,Assam-783380O/C Chaparmukh GRPS,Chaparmukh RailwayStation, Distt. Nagaon,Assam-782447Dy. Supdt. of Police,Badarpur, BadarpurRailway Station, Distt.Silchar, Assam-788806O/C Lumding GRPS,Lumding Railway Station,Distt.-Nagaon,Assam782447O/C North LakhimpurGRPS, North LakhimpurRly. Station, Distt.Lakhimpur, Assam787001O/C Rangapara GRPS,Rangapara Railway Station,Distt. Sonitpur, Assam-784505O/C Simaluguri GRPS,Simaluguri Railway Station,Distt.- Sibsagar, Assam-785686Sarupathar SDHQ SDO office campus, Sarupathar RF 10 kmBongaigaon DHQ DC Office campus RF 1 km/4 kmRaha, Bamunijan BHQ Block Office campus,Bamunijan RF 20 kmBadarpur BHQ Circle office campus RF < 3 kmOdali Tiniali(Bamunigaon) BHQBlock Office campus,bamunigaon fibre 30 kmNorth Lakhimpur DHQ Dak Banglow Campus RF 2 kmRangapara BHQ Block office campus RF 4 kmNazira SDHQ SDO office campus RF 5 kmAssam Police Page 266

CCTNS Functional & Technical Specifications113 GRP Assam Tinsukia GRPS114 GRP Assam Badarpur GRPS115 GRP Assam Bokajan GRPS116 GRP Assam Dy. SP Lumding117 GRP Assam Dy. SP Pandu118 GRP Assam Dy. SP Rangia119 GRP Assam Guwahati GRPS120 GRP Assam Mariani GRPS121 GRP Assam Rangia GRPSO/C Tinsukia GRPS,Tinsukia Railway Station,Distt.-Tinsukia,Assam786125O/C Badarpur GRPS,Badarpur Railway Station,Distt. Silchar,Assam788806O/C Bokajan GRPS, BokajanRailway Station, Distt.Golaghat, Assam782480Dy. Supdt. of Rly. Police,Lumding, Lumding RailwayStation, Distt.-Nagaon,Assam782447Dy. Supdt. of Rly. Police(HQ), Assam, Pandu,Guwahati, Assam-781012Dy. Supdt. of Rly. Police,Rangia, Rangia RailwayStation, Distt.-Kamrup,Assam781354O/C Guwahati GRPS,Guwahati Railway Station,Distt. Kamrup,Assam781001O/C Mariani GRPS, MarianiRailway Station, Distt.Jorhat, Assam-785634O/C Rangia GRPS, RangiaRailway Station Jn., Distt.Kamrup, Assam781354Tinsukia CO BHQ Circle office campus RF 5 kmBadarpur BHQ Circle office campus RF

CCTNS Functional & Technical Specifications122 GRP Assam Silapothar GRPS123 Guahati City Bharalumukh PS124 Guahati City Fatasil Ambari PS125 Guahati City Khetri PS126 Guahati CityNorth GuwahatiPS127 Guahati City Pragjyotishpur PS128 Guahati City SDPO Chandmari129 Guahati City All Women PS130 Guahati City Azara PSO/C Rangia GRPS, RangiaRailway Station Jn., Distt.Kamrup, Assam781354PS Bharalumukh, P.O.-Bharalumukh, Dist. Kamrup(Metro), Guwahati, Assam-781009PS Fatasil Ambari, P.O.-Fatasil, Dist. Kamrup(Metro), Guwahati,Assam781025PS Khetri, P.O.-Khetri, Dist.Kamrup (Metro),Guwahati, Assam-782403PS North Guwahati, P.O.-North Guwahati, Dist.Kamrup (Metro),Guwahati, Assam781030PS Pragjyotishpur, P.O.-Chandrapur, Dist. Kamrup(Metro), Guwahati, Assam-781006PS Chandmari, P.O.-Silpukhuri, PS-Chandmari,Dist. Kamrup (Metro),Guwahati, Assam781003Panbazar, P.O.-Panbazar,Dist. Kamrup (Metro),Guwahati, Assam781006PS Azara, P.O.-Azara, Dist.Kamrup (Metro),Guwahati, Assam-781033Sisiborgaon, BHQ Circle office campus fibre 25 kmN. Guwahati TownCommittee BHQTown Committee Building,3rdFloorRF1.5 kmDispur SHQ Assam Secretariat Campus RF 10 kmDimoriya BHQ,SonapurN. Guwahati TownCommittee BHQBlock office Campus RF 11 kmTown Committee Building,3rdFloorRF6 kmChandrapur BHQ Block office campus fibre 1 kmAMTRON BHQ Industrial Estate, Bamunimaidam RF 6 kmN. Guwahati TownCommittee BHQTown Committee Building,3rdFloorRF2 kmAzara BHQ GP office campus fibre < 1 kmAssam Police Page 268

CCTNS Functional & Technical Specifications131 Guahati City Basistha PS132 Guahati City Bhangagarh P.S.133 Guahati City Chandmari PS134 Guahati City Dispur PS135 Guahati City Gorchuk P.S.136 Guahati City Geetanagar PS137 Guahati City Hatigaon P.S.138 Guahati City Jalukbari PSPS Basistha, P.O.-Basistha,Dist. Kamrup (Metro),Guwahati, Assam781009PS Bhangagarh, P.O.-Bhangagarh, Dist. Kamrup(Metro), Guwahati,Assam781007Dy. SP, Chandmari, P.O.-Silpukhuri, PS-Chandmari,Dist. Kamrup (Metro),Guwahati, Assam781003PS Dispur, P.O.-DispurSachibalaya, Dist. Kamrup(Metro), Guwahati, Assam-781006PS Gorchuk, P.O.-Gorchuk,Dist. Kamrup (Metro),Guwahati, Assam-PS Geetanagar, P.O.ZooRoad Tiniali, PS-Geetanagar, Dist. Kamrup(Metro), Guwahati,Assam781021PS Hatigaon, P.O.dispur,PS- Geetanagar, Dist.Kamrup (Metro),Guwahati, Assam781006PS Jalukbari, P.O.-Maligaon, Dist. Kamrup(Metro), Guwahati,Assam781012Dispur SHQ Assam Secretariat Campus RF 7 kmDispur SHQ Assam Secretariat Campus RF 5 kmAMTRON BHQ Industrial Estate, Bamunimaidam RF 3.5 kmDispur SHQ Assam Secretariat Campus fibre 400mDispur SHQ Assam Secretariat Campus RF 8kmAMTRON BHQ Industrial Estate, Bamunimaidam RF 2 kmDispur SHQ Assam Secretariat Campus RF 2 kmAzara BHQ GP office campus RF 5 kmAssam Police Page 269

CCTNS Functional & Technical Specifications139 Guahati City Latasil PS140 Guahati City Noonmati PS141 Guahati City Paltanbazar PS142 Guahati City Panbazar PS143 Guahati City SDPO Dispur144 Guahati City SDPO Panbazar145 Guahati City SDPO Pandu146 Guahati City Sonapur PSPS Latasil, P.O.-Uzanbazar,Dist. Kamrup (Metro),Guwahati, Assam781001PS Noonmati, P.O.-Noonmati, Dist. Kamrup(Metro), Guwahati,Assam781020PS Paltanbazar, P.O.-Paltanbazar, Dist. Kamrup(Metro), Guwahati,Assam781008PS Panbazar, P.O.-Panbazar, Dist. Kamrup(Metro), Guwahati,Assam781001Dy. SP, Dispur, P.O.-DispurSachibalaya, Dist. Kamrup(Metro), Guwahati, Assam-781006Dy. SP, Panbazar, P.O.-Panbazar, Dist. Kamrup(Metro), Guwahati,Assam781001Dy. SP, Pandu, P.O.-Jalukbari, Dist. Kamrup(Metro), Guwahati,Assam781014PS Sonapur, P.O.- Khetri,Dist. Kamrup (Metro),Guwahati, Assam-782402Dispur SHQ Assam Secretariat Campus RF 7 kmAMTRON BHQ Industrial Estate, Bamunimaidam RF 2 kmDispur SHQ Assam Secretariat Campus RF 6 kmN. Guwahati TownCommittee BHQTown Committee Building,3rdFloorRF2 kmDispur SHQ Assam Secretariat Campus RF 200 mN. Guwahati TownCommittee BHQTown Committee Building,3rdFloorRF2 kmAzara BHQ GP office campus RF 8kmSonapur BHQ Dimoriya BHQ, Sonapur RF 3-4 kmAssam Police Page 270

CCTNS Functional & Technical Specifications147 Hailakandi Algapur PS148 Hailakandi Katlicherra PS149 Hailakandi Hailakandi PS150 Hailakandi Lala PS151 Hamren Baithalangso PS152 Hamren Kheroni PS153 Hamren Hamren PS154 Hamren Zirikinding PS155 Jorhat156 JorhatO/C BhogamukhPolice StationO/C BorhullaPolice StationAlgapur PS, P.O. – KalibariBazaar, Barnagad, Dist. –Hailakandi Assam-788150Katlicherra PS, Rangabak Pt-1, P.O. – Katlicherra, Dist.– Hailakandi Assam-788161Hailakandi PS, P.O.-Hailakandi Dist. –Hailakandi Assam-788151Lala PS, S.P. Road, LalaTown, W/No. 1, P.O. – Lala,Dist. – Hailakandi Assam-788163Baithalangso P.S. P.O. –Baithalangso Dist. –Hamren Assam-782450Kheroni P.S. P.O. – KheroniDist. –Hamren Assam-782448Hamren P.S. P.O. – HamrenDist. – Hamren Assam-782486Zirikinding P.S. P.O. –Zirikinding Dist. – HamrenAssam-782486O/C Bhogamukh PoliceStation, PO- Bhogamukh,Dist.- Jorhat, Assam785682O/C Borhulla PoliceStation, PO- Borhulla, Dist.-Jorhat, Assam785631Aligapur BHQ Block office campus, Aligapur fibre/RF 500 mKatlicherra BHQ Circle office campus, Katlicherra fibre/RF 500 mHailakandi DHQ DC office campus, Hailakandi fibre/RF < 1 kmMonacherra BHQDonka(Donkamokam) BHQDonka(Donkamokam) BHQLala block office campus. NearEssar Oil Petrol PumpRF6 kmCircle office campus, Donka fibre 25 kmCircle office campus, Donka fibre 25 kmHamren SDHQ SDO office campus, Hamren RF 3 kmJirkinding BHQ Block office campus, Jirkinding RF 2-3 kmTeok BHQ Circle office campus, Teok RF 18 kmTitabor SDHQ SDO office campus, Titabor fibre 35 kmAssam Police Page 271

CCTNS Functional & Technical Specifications157 Jorhat158 Jorhat159 Jorhat160 Jorhat161 Jorhat162 Jorhat163 Jorhat164 JorhatO/C Garmur PoliceStationO/C JengraimukhPolice StationO/C Jorhat PoliceStationO/C Majuli PoliceStationO/C Mariani PoliceStationO/C Pulibor PoliceStationO/C Teok PoliceStationO/C Titabor PoliceStation165 Jorhat SDPO, Majuli166 Jorhat SDPO, TitaborO/C Garmur Police Station,PO- Garmur (Majuli), Dist.-Jorhat, Assam785105O/C Jengraimukh PoliceStation, PO- Jengraimukh(Majuli) Dist.- Jorhat,Assam785104O/C Jorhat Police Station,PO- Jorhat, Dist.- Jorhat,Assam785001O/C Majuli Police Station,PO- Majuli, Dist.- Jorhat,Assam785106O/C Mariani Police Station,PO- Mariani, Dist.- Jorhat,Assam785634O/C Pulibor Police Station,PO- RRL, Dist.- Jorhat,Assam785006O/C Teok Police Station,PO- Teok, Dist.- Jorhat,Assam7851112O/C Titabor Police Station,PO- Titabor, Dist.- Jorhat,Assam785630SDPO, Majuli, PO-Garmur(Majuli), Dist.-Jorhat,Assam785105SDPO, Titabor, PO-Titabor,Dist.-Jorhat, Assam-785630Majuli SDHQSub-divisional OfficeCampus,GodmurRF2 kmJengraimukh BHQ Block office campus, Jengraimukh RF 12 kmJorhat DHQ DC office campus, Jorhat RF 5 kmKamalabari BHQ Block office campus RF 3 kmMoriani BHQ Circle office campus, Moriani RF 10 kmJorhat DHQ DC office campus, Jorhat RF 15 kmTeok BHQ Circle office campus, Teok RF 12 kmTitabor SDHQ SDO office campus, Titabor RF 15 kmMajuli SDHQSub-divisional OfficeCampus,GodmurRF2 kmTitabor SDHQ SDO office campus, Titabor RF 16 kmAssam Police Page 272

CCTNS Functional & Technical Specifications167 Kamrup Baihata Chariali PS168 Kamrup Boko PS169 Kamrup Chaygaon PS170 KamrupDy. SP (HQ),Kamrup171 Kamrup Hajo PS172 Kamrup Kamalpur PS173 Kamrup Kaya PS174 Kamrup Nagarbera PS175 Kamrup Palashbari PSOfficer-in-Charge, BaihataChariali PS, P.O.- BaihataChariali, Dist. Kamrup,Guwahati, Assam-781381Officer-in-Charge, Boko PS,P.O.-Boko, Dist. Kamrup,Guwahati, Assam781123Officer-in-Charge,Chaygaon PS, P.O.-Chaygaon, Dist. Kamrup,Guwahati, Assam-781124O/o SP, Kamrup, P.O.-Panbazar, Dist. Kamrup,Guwahati, Assam-781001Officer-in-Charge, Hojo PS,P.O.- Hojo, Dist. Kamrup,Guwahati, Assam781102Officer-in-Charge,Kamalpur PS, P.O.-Kamalpur, Dist. Kamrup,Guwahati, Assam-781380Officer-in-Charge, Kaya PS,P.O.-Dhuhi No. 2, Dist.Kamrup, Guwahati,Assam781350Officer-in-Charge,Nagarbera PS, P.O.-Nagarbera, Dist. Kamrup,Guwahati, Assam-781127Officer-in-Charge,Palashbari PS, P.O.-Mirza,Dist. Kamrup, Guwahati,Bezera BHQ Block office campus, Bezera RF 6 kmBoko BHQ Boko Development Block fibre 300 mChaygaon BHQ Chaygaon Development block RF 1.5 kmN. Guwahati TownCommittee BHQTown Committee Building,3rdFloorRF1.5 kmHajo BHQ Circle office campus, Hajo Fiber 200 mKamalpur BHQ Circle office campus, Kamalpur Fiber 100 mKaya BHQCircle office campus,Opp.KayaPolice Stn.Fiber100mNagarbera BHQ Circle office campus, Nagarbera RF

CCTNS Functional & Technical SpecificationsAssam781125176 Kamrup Rangia PS177 Kamrup Sualkuchi PS178 Kamrup SDPO Rangia179 Karbi Anglong Bokajan PS180 Karbi Anglong Anjokpani PS181 Karbi Anglong Bokolia PS182 Karbi Anglong Borlangfer PS184 Karbi Anglong Chowkihola PS185 Karbi Anglong Deithor PSOfficer-in-Charge, RangiaPS, P.O.-Rangia, Dist.Kamrup, Guwahati, Assam-781354Officer-in-Charge,Sualkuchi PS, P.O.-Sualkuchi, Dist. Kamrup,Guwahati, Assam-781103SDPO, Rangia, P.O.-Rangia,Dist. Kamrup, Guwahati,Assam-781354Bokajan P.S. P.O. – BokajanDist. – Karbi Anglong,Assam- BokajanAnjokpani P.S. P.O. –AnjokpaniDist. – KarbiAnglong, Assam 782139Bokolia P.S. P.O. –BokoliaDist. – Karbi Anglong,AssamBorlangfer P.S. P.O. –Borlangfer Dist. – KarbiAnglong, Assam 782447ChowkiholaP.S. P.O. –Chowkiholar Dist. – KarbiAnglong, Assam 782475Deithor P.S. P.O. –DeithorDist. – Karbi Anglong,Assam-782480Rangia CO BHQ Circle office campus, Rangia RF 5 kmSuwalkuchi BHQSualkuchi Dev. Block Office,NaparaRF4 kmRangia SDHQ SDO office campus, Rangia RF 4 kmBokajan BHQ Block office campus, Bokajan RF 1.5 kmPachim Kaliabor BHQBlock Dev. Office Campus, PachimKaliaborFiber60 kmBakalia BHQ Block office campus, Bakalia fibre 200 mdiphu DHQ DC office campus, Diphu Fiber 30 kmChowkihola (Nilip)BHQBlock office campus Fiber 4 kmSilonijan BHQ Circle office campus Fiber 15 kmAssam Police Page 274

CCTNS Functional & Technical Specifications186 Karbi Anglong Dillai PS187 Karbi Anglong Diphu PS188 Karbi Anglong Dokmoka PS189 Karbi Anglong Dolmara PS190 Karbi Anglong Howraghat PS191 Karbi Anglong Khatkhati P.S.192 Karbi Anglong Manja PS193 Karbi Anglong Rongmongwe PS194 Karbi Anglong Samelangsho PS195 Karbi Anglong SDPO BokajanDillair P.S. P.O. –Dillai Dist.– Karbi Anglong, Assam782480Diphu P.S. P.O. – DiphuDist. – Karbi AnglongAssam 782462Dokmoka P.S. P.O. –Dokmoka Dist. – KarbiAnglong Assam-782441Dolmara P.S. P.O. –Dolmara Dist. – KarbiAnglong Assam-Howraghat P.S. P.O. –Howraghat Dist. – KarbiAnglong Assam-782481Khatkhati P.S. P.O. –Khatkhati Dist. – KarbiAnglong Assam-782480Manja P.S. P.O. – ManjaDist. – Karbi AnglongAssam-782461RongmongweP.S. P.O. –Rongmongwe Dist. – KarbiAnglong Assam-SamelangshoP.S. P.O. –Samelangsho Dist. – KarbiAnglong Assam- 782441SDPO Bokajan P.O. –Bokajan Dist. – KarbiAnglong Assam-782480Manja BHQ Block office campus, Manja Fiber 26 kmDiphu BHQ Circle office campus, Diphu Fiber 500 mDokmoka BHQThoknobe college campus,DokmokaRF2 kmBagori BHQ Forest Bit Office Fiber 45 kmHowraghat BHQ Block office campus, Howraghat fibre 500 mBokajan BHQ Block office campus, Bokajan RF 7 kmManja BHQ Block office campus, Manja Fiber 500 mBagori BHQ Forest Bit Office Fiber 35 kmDokmoka BHQThoknobe college campus,DokmokaFiber30kmBokajan BHQ Block office campus, Bokajan RF 4 kmAssam Police Page 275

CCTNS Functional & Technical Specifications196 Karbi Anglong SDPO Hamren197 KarimganjRamkrishna NagarPS198 Karimganj Badarpur PS199 Karimganj Karimganj PS200 Karimganj Patherkandi PS201 Karimganj Ratabari PS202 Kokrajhar SDPO Gossaigaon203 Kokrajhar Bashbari PS204 KokrajharChakra ShilaBasbari PS205 Kokrajhar Dotma PS206 Kokrajhar Fakiragram PSSDPO Hamren P.O. –Hamren Dist. – KarbiAnglong Assam-782486O/C Ramkrishna Nagar P.S.P.O. – R.K. Nagar Dist. –Karimganj Assam-788166O/C Badarpur P.S. P.O. –Badarpur Dist. – KarimganjAssam-788806O/C Karimganj P.S. P.O. –Karimganj Dist. –Karimganj Assam-788710O/C Patherkandi P.S. P.O.Patherkandi Dist. –Karimganj Assam-788724O/C Ratabari P.S. P.O. –Ratabari Dist. – KarimganjAssam-788735SDPO, GossaigaonGossaigaon, Rajapara, Dist.Kokrajhar, Assam-783360O/C Bashbari PS, Bashbari,Dist. Kokrajhar, Assam-783337O/C Dotma PS, Dotma,Dist. Kokrajhar, Assam-783347OC Fakiragram PSFakiragram Purana Bazaar,Dist. Kokrajhar, Assam-Hamren SDHQ SDO office campus, Hamren RF 2 kmDullavchera, BHQ Block office campus fibre 25 kmBadarpur BHQ Circle office campus, Badarpur RF 3 kmKarimganj DHQ District Judges campus, Karimganj fibre/RF 800 mPatharkandi BHQ Circle office campus, Patharkandi RF/fibre 500 mPatharkandiBHQ/Dullavchera,BHQCircle office campus,Patharkandi/Block office campusRF20 kmGossaigaon SDHQ SDO office campus, Gossaigaon RF/fibre 500 mDebitola,Alamganj,BHQChakra Shila BasbariBHQGP office campus RF 15 kmVSATDotoma BHQ Block office campus, Dotoma fiber/rf

CCTNS Functional & Technical Specifications783345207 Kokrajhar Gossaigaon PS208 Kokrajhar Kachugaon PS209 Kokrajhar Kazigaon PS210 Kokrajhar Kokrajhar PSOC, Gossaigaon PS,Gossaigaon Rajapara, Dist.Kokrajhar, Assam-783360O/C Kachugaon PS,Kachugaon Bazar, Dist.Kokrajhar, Assam-783350O/C Kazigaon PS, Kazigaon, Dist. Kokrajhar, Assam-783339OC Kokrajhar PS, CivilLines, Dist. Kokrajhar,Assam-783370Gossaigaon SDHQ SDO office campus, Gossaigaon RF 1.5 kmGaruphela, BHQ Block office campus RF 5 kmDebitola,Alamganj,BHQGP office campus RF 5 kmKokrajhar DHQ Circle office campus, Kokrajhar fiber/rf 500 m211 Kokrajhar Natabari PS Natabari BHQ VSAT212 Kokrajhar Salakati PSOC Salakati PS, Salakati,Dist. Kokrajhar, Assam- Titaguri BHQ Block Office campus RF 8 km783369213 Kokrajhar Serfanguri PSOC Serfanguri PS, NearSerfanguri Bazar, Dist. Dotoma BHQ Block Office campus RF 15 kmKokrajhar, Assam-783346214 Kokrajhar Tamarhat PSOC Tamarhat PS,Tamarhat,Dist. Kokrajhar, Assam- Hatidhura, BHQ Block office campus Fiber 1.5 km783332215 Kokrajhar Tipkai PSOC Tipkai PS,Tipkai, Dist.Kokrajhar, Assam- 783337Gauripur BHQ DIC Gauripur RF 20 km216 Lakhimpur Dhakuakhana PSDhakuakhana P.S., Dist.SDO office campus,Dhakuwakhana SDHQLakhimpur, AssamDhakuwakhanaRF 3 km217 Lakhimpur Laluk PSLaluk P.S., Dist. Lakhimpur,AssamKarunabari, BHQ Block office campus RF 4 kmAssam Police Page 277

CCTNS Functional & Technical Specifications218 Lakhimpur219 LakhimpurNorth LakhimpurPSSDPODhakuakhana220 Lakhimpur Bihpuria PS221 Lakhimpur Boginadi PS222 Lakhimpur Ghilamora PS223 Morigaon PS Dharamtul224 Morigaon PS Jagiroad225 Morigaon PS Laharighat226 Morigaon PS Mayong227 Morigaon PS MikirbhetaNorth Lakhimpur P.S., Dist.Lakhimpur, AssamSDPO Dhakuakhana, Dist.Lakhimpur, AssamBihpura P.S., Dist.Lakhimpur, AssamBoginadi P.S., Dist.Lakhimpur, AssamGhilamora P.S., Dist.Lakhimpur, AssamO/C, Dharamtul PoliceStation, P.O. Dharamtul,Distt. Morigaon-782412,AssamO/C, Jagiroad PoliceStation, P.O. Jagiroad,Distt. Morigaon-782410,AssamO/C, Laharighat PoliceStation, P.O. Laharighat,Distt. Morigaon-782127,AssamO/C, Mayong PoliceStation, P.O. Mayong,Distt. Morigaon-782411,AssamO/C, Mikirbheta PoliceStation, P.O. Mikirbheta,Distt. Morigaon782168,AssamNorth Lakhimpur DHQDhakuwakhana SDHQDak Banglow campus, NorthLakhimpurSDO office campus,DhakuwakhanaRF/fibreRF

CCTNS Functional & Technical Specifications228 Morigaon PS Moirabari229 Morigaon PS Morigaon230 Nagaon Jakhalabandha PS231 Nagaon Lumding PS232 Nagaon Bordowa PS233 Nagaon Dhing PS234 Nagaon Dobaka PS235 Nagaon Hojai PS236 Nagaon Jajori PS237 Nagaon Jamunamukh PS238 Nagaon Juria PS239 Nagaon Kachua PS240 Nagaon Kaki PS241 Nagaon Kaliabor PSO/C, Moirabari PoliceStation, P.O. Moirabari,Distt. Morigaon782126,AssamO/C, Morigaon PoliceStation, P.O. Morigaon,Distt. Morigaon-782105,AssamO.C. Jakhalabandha PS,Nagaon, AssamO.C. Lumding PS, Nagaon,AssamO.C. Bordowa PS, Nagaon,AssamO.C. Dhing PS, Nagaon,AssamO.C. Dobaka PS, Nagaon,AssamO.C. Hojai PS, Nagaon,AssamO.C. Jajori PS, Nagaon,AssamO.C. Jamunamukh PS,Nagaon, AssamO.C. Juria PS, Nagaon,AssamO.C. Kachua PS, Nagaon,AssamO.C. Kaki PS, Nagaon,AssamO.C. Kaliabor PS, Nagaon,AssamMairabari Block, BHQ Block office campus, Mairabari RF 2 kmMorigaon DHQ DC office campus, Morigaon RF 3 kmKaliabor, Hatbor BHQ Block office campus RF 2 kmOdali Tiniali(Bamunigaon) BHQBlock office campus fibre 30 kmBatadrawa BHQ Police station campus, Batadrawa UTP

CCTNS Functional & Technical Specifications242 Nagaon Kampur PS243 Nagaon Khatowal PS244 Nagaon Lanka PS245 Nagaon Murajhar PS246 Nagaon Nagaon PS247 Nagaon Raha PS248 Nagaon Rupahihat PS249 Nagaon Samaguri PS250 Nagaon SDPO Hojai251 Nagaon SDPO Kaliabor252 Nagaon SDPO Sadar253 Nagaon Uluani PS254 Nalbari Ghoprapar PS255 Nalbari Belsor PSO.C. Kampur PS, Nagaon,AssamO.C. Khatowal PS, Nagaon,AssamO.C. Lanka PS, Nagaon,AssamO.C. Murajhar PS, Nagaon,AssamO.C. Nagaon PS, Nagaon,AssamO.C. Raha PS, Nagaon,AssamO.C. Rupahihat PS, Nagaon,AssamO.C. Samaguri PS, Nagaon,AssamSDPO Hojai, Nagaon,AssamSDPO Kaliabor, Nagaon,AssamDy. SP (HQ) & SDPO Sadar,Nagaon, AssamO.C. Uluani PS, Nagaon,AssamGhograpar Police Station,Vill. – Baghmara P.O.-Ghograpar Dist. – NalbariAssam -781369Belsor Police Station, Vill. –Belsor P.O. – Belsor Dist. –Nalbari Assam -781304Kampur Mondoloffice BHQCircle office campus, Kampur RF 2kmBajiagaon BHQ Block Office campus RF 5 kmLanka CO BHQ Circle office campus, Lanka RF 1 kmDoboka BHQ Block office campus RF 20 kmNagaon DHQ Circle office campus, Nagaon RF 2 kmRaha BHQ Circle office campus, Raha RF 2 kmRupahi BHQ Block office campus RF 2 kmSamaguri BHQ Circle office campus, Samaguri RF 1 kmDholpukhuri BHQDholpukhuri Dev. Block OfficeCampus, RampurRF4 kmKaliabor SDHQ SDO office campus, Kaliabor RF 3 kmNagaon DHQ Circle office campus, Nagaon RF 1 kmRupahi BHQ Block office campus RF 5 kmGhograpar BHQ Circle office campus, Ghograpar fibre

CCTNS Functional & Technical Specifications256 Nalbari Mukalmua PS257 Nalbari Nalbari PS258 Nalbari Tihu PS259 North Cachar Daiyangmukh ps260 North Cachar Dehangi PS261 North Cachar Haflong PS262 North Cachar Harangajao PS263 North Cachar Langting PS264 North Cachar Mahur PS265 North Cachar Maibong PSMukalmua Police Station,Vill – Mukalmua P.O. –Mukalmua Dist. – NalbariAssam -781126Nalbari Police Station, Vill –Nalbari P.O. – Nalbari Dist.– Nalbari Assam-781335Tihu Police Station, Vill. –Tihu Town Ward No. 2 P.O.– Tihu Dist. – NalbariAssam -781371O/C DaiyangmukhP.S. P.O.– Daiyangmukh N.C. HillsDistrict, AssamO/C DehangiP.S. P.O. –Dehangi N.C. Hills District,AssamO/C Haflong P.S. P.O. –Haflong N.C. Hills District,Assam -788819O/C Harangajao P.S. P.O. –Harangajao N.C. HillsDistrict, Assam -788819O/C Langting P.S. P.O. –Langting N.C. Hills District,Assam -788819O/C Mahur P.S. P.O. –Mahur N.C. Hills District,Assam-788830O/C Maibong P.S. P.O. –Maibong, N.C. Hills District,AssamBarkhetri,Mukalmuwa BHQCircle office campus, Mukalmuwa fibre

CCTNS Functional & Technical Specifications266 North Cachar SDPO Maibong267 North Cachar Umrangsho PS268 RPO Alopoti Char RPS269 RPOArnapurnaghatRPSSDPO Maibong Sub-Division, P.O.- MaibongN.C. Hills District, AssamO/C Umrangsho P.S. P.O. –Umrangsho N.C. HillsDistrict, Assam-788931O/C Alopoti Char P.S. P.O.– Barpeta District, Assam-788931O/C Arnapurnaghat P.S.P.O. – Silchar District,Assam-788931Maibong BHQUmrangsho BHQVSATVSATMandia, BHQ Block office campus RF 20 kmArnapurnaghat BHQ270 RPO Badatighat RPS Badatighat BHQ VSAT271 RPO Bhangnamari RPSO/C Bhangnamari P.S. P.O.Barkhetri,Mukalmuwa– Nalbari District, Assam-BHQ781126Circle Office Campus RF 5 km272 RPO Bhatkhowadia RPS Bhatkhowadia BHQ VSATO/C Bhelowguri P.S. P.O. –273 RPO Bhelowguri RPS morigaon District, Assam-782140Mairabari Block, BHQ Block Office campus RF 2.5 km274 RPO Bhuragaon RPS275 RPO276 RPOBiswanath GhatRPSChengajanghatRPSO/C Bhuragaon P.S. P.O. –morigaon District, Assam-782121O/C Biswanath Ghat P.S.P.O. – Sonitpur District,Assam-784177O/C Chengajanghat P.S.P.O. District-Dhemaji,AssamBhuragaon Mandaloffice BHQBiswanath CharialiSDHQVSATCircle Office campus RF/fibre 500,SDO office campus11 kmSisiborgaon, BHQ Circle office campus RF 15 km277 RPO Chonari RPS Sonari SDHQ SDO Office Campus VSATAssam Police Page 282

CCTNS Functional & Technical Specifications278 RPO Fakiganj RPSO/C Fakiganj P.S. P.O. –dhubri District, Assam- Dhubri DHQ DC Office Campus RF 9 km783330279 RPO Goalpara RPSO/C Goalpara P.S. P.O. –Goalpara District-Goalpara DHQ New DC Office Campus RF 3 kmGoalpara, Assam-783101280 RPO Kochumara RPS Kochumara BHQ VSAT281 RPOLaokhowa chapariRPS282 RPO Mererchar RPS283 RPO Nimatighat RPS284 RPOSaikhowa ghatRPSO/C Laokhowa chapari P.S.P.O. District-Nagaon,AssamO/C Mererchar P.S. P.O. –Mererchar DistrictbongaigaonAssamO/C Nimatighat P.S. P.O. –Nimatighat District-Jorhat, Assam-784001O/C Saikhowa ghat P.S.P.O. – Saikhowa ghatDistrict-Tinsukia, Assam-786154Lawkhowa BHQLawkhowa Dev. Block Officecampus, ChingimariRF13 kmTapatari BHQ Block Office Campus RF 12 kmDhekargorah BHQNorth West Jorhat developmentBlockRF20 kmTinsukia DHQ DC Office Campus RF 10 km285 RPO Shyampuri RPS Shyampuri BHQ VSAT286 RPO Sialmari Char RPSO/C Sialmari Char P.S. P.O.– Sialmari Char District-Kamrup , AssamHajo BHQ Circle Office Campus RF 12 km287 RPO Sualkuchi RPS288 RPO Sukhchar RPSO/C Sualkuchi P.S. P.O. –Sualkuchi District-kamrup,Assam-784001O/C Sukhchar P.S. P.O. –Sukhchar District-dhubriAssam-783128Suwalkuchi BHQSualkuchi Dev. Block Office,NaparaRF1 kmHatsingimari SDHQ Near SDO office campus RF 6 kmAssam Police Page 283

CCTNS Functional & Technical Specifications289 RPO Tezpur RPS290 SB SOU PS291 SivasagarBakata NemuguriPS292 Sivasagar Demow PS293 Sivasagar Dy. Supdt of Police294 Sivasagar Gaurisagar PS295 Sivasagar Haluwating PS296 Sivasagar SDPO, Sonari297 Sivasagar Amguri PS298 Sivasagar Bihubor PS299 Sivasagar Borhat PSO/C Tezpur P.S. P.O. –Tezpur District-sonitpur,Assam-784001SOU PS< Kahilipara,Guwahati- 781029Bokata Konwarting Gaon,Bakata Nemuguri-785674,AssamDemow Lachit Nagar,Demow785662, AssamO/O the Supdt of Police,M.I. Borah Road,Sivasagar785640, AssamGaurisagar PukhuriparNear Block DevelopmentOffice, Gaurisagar785664,AssamHalwating Bazar Area,Halwating785681, AssamSonari PS Campus, WardNo.1, Sonari Town-785690,AssamAmguri Town, Ward No-4(61 NH way), Amguri-785680, AssamO/C Bihubor P.S. P.O. –Bihubor District-Sibsagar,Assam785687Borhat Habi Gaon , Borhat-785693, AssamGabharu, Depota BHQ Block office campus RF 7 kmDispur SHQ Assam Secretariat Campus RF 5 kmKheluwa BHQ Block Office campus RF 12 kmDemow BHQ Circle office campus, Demow RF 2 kmSivsagar DHQ DRDA Office Campus RF 2 kmGourisagar BHQ Block office campus, Gourisagar fibre/RF 100mChepangani BHQBlock office campus, Near NamtiCharialiRF20 kmSonari SDHQ SDO Office campus RF 3 kmAmguri BHQRevenue Circle office campus,AmguriRF7 kmNazira SDHQ SDO office campus RF 15 kmSapekhaiti BHQ Block Office Campus RF 15 km300 Sivasagar Charaipung PS Charaipung , Assam Sapekhaiti BHQ Block Office Campus RF 15 kmAssam Police Page 284

CCTNS Functional & Technical Specifications301 Sivasagar Geleky PS302 Sivasagar Kakotibari PS303 Sivasagar Mathurapur PS304 Sivasagar Moranhat PS305 Sivasagar Namti PS306 Sivasagar Namtola PS307 Sivasagar Nazira PS308 Sivasagar Sapekhati PS309 Sivasagar SDPO, Nazira310 Sivasagar Simaluguri PS311 Sivasagar Sivasagar PS312 Sivasagar Sonari PSGeleky Chutia Gaon,Geleky-785696, AssamKakotibari Likson Gaon,Kakatibari785691, AssamMathurapur 101 No. grantNear MathurapurTiniali785896, AssamMoranhat, Ward No- 6Near Jyotipur, Moranhat-785670, AssamMori Namdang, Namti-785684, AssamO/C Namtola P.S. P.O. –Namtola District-Sivasagar, Assam-785690Nazira Bortal, Ward No-10, Nazira785685, AssamSpekhati No-1,Kathiakhunda Gaon,Sapekhati-785692, AssamOffice of the SDPO, Nazira,Nazira W/No.8, NaziraTown-785685, AssamSimaluguri Bazar Tiniali,Simaluguri785686, AssamPurana Chawk Bazar, WardNo-7, Sivasagar-785640,AssamWard No-1, Sonari Town-785690, AssamChepangani BHQBlock office campus, Near NamtiCharialiRF15 kmSonari SDHQ SDO Office Campus RF 12 kmAbhoyapur BHQ Block Office Campus rf 10 kmMahmara BHQChepangani BHQCircle office campus, Near MoranBus StandBlock office campus, Near NamtiCharialiRFRF2 km20 kmSonari SDHQ SDO Office Campus RF 8kmNazira SDHQ SDO Office campus RF 2 kmSapekhaiti BHQ Block office campus, Sapekhaiti RF 8 kmNazira SDHQ SDO Office campus RF 3 kmNazira SDHQ SDO Office campus RF 12 kmSibsagar DHQ DRDA office campus RF 5 kmSonari SDHQ SDO Office campus RF 5 kmAssam Police Page 285

CCTNS Functional & Technical Specifications313 Sonitpur314 SonitpurBiswanath CharialiPSSDPO BiswanathChariali315 Sonitpur SDPO Gohpur316 Sonitpur Tezpur PS317 Sonitpur Behali PS318 Sonitpur Dhekiajuli PS319 Sonitpur Gohpur PS320 Sonitpur Helem PS321 Sonitpur Jamuguri PS322 Sonitpur Missamari PSBiswanath Chariali P.S. P.O.– Biswanath Chariali Dist. –Sonitpur Assam-784176SDPO Biswanath Chariali,P.O. – Biswanath Chariali,Dist. – Sonitpur Assam-784186SDPO Gohpur P.O. –Gohpur Dist. – SonitpurAssam-784168Tezpur P.S. P.O. – Tezpur,Dist. – Sonitpur Assam-784001Behali P.S. P.O. – BehaliDist. – Sonitpur Assam-784166Dhekiajuli P.S. P.O. –Dhekiajuli, Dist. – SonitpurAssam-784110Gohpur P.S. P.O. – GohpurDist. – Sonitpur Assam-784168Helem P.S. P.O. – HelemDist. – Sonitpur Assam-784170Jamuguri P.S. P.O. –Jamuguri, Dist. – SonitpurAssam-784180Missamari P.S. P.O. –Missamari Dist. – SonitpurAssam-784506Biswanath CharialiSDHQBiswanath CharialiSDHQSDO office campus RF/fibre 1 kmSDO office campus RF/fibre 300mGohpur SDHQ Circle office campus RF/fibre

CCTNS Functional & Technical Specifications323 Sonitpur Rangapara PSRangapara P.S. P.O. –Rangapara, Dist. – Sonitpur Rangapara BHQ Block office campus RF 4 kmAssam-784505324 Sonitpur Seetea PSSeetea P.S. P.O. – Seetea,Dist. – Sonitpur Assam- Sootea BHQ Circle office campus, Naduar RF/fibre 500 m784175325 Sonitpur Thelamara PSThelamara P.S. P.O. –Thelamara, Dist. – Sonitpur Bihaguri BHQ Block office campus RF 4 KMAssam-784149326 STF STF PS Ulubari, Guwahati - 781007 Dispur SHQ Assam Secretariat Campus RF 5 km327 Tinsukia Dholla P.S.328 TinsukiaDoomdoomaCircle329 Tinsukia Doomdooma P.S.330 Tinsukia Margherita Circle331 TinsukiaMargherita Sub-Division332 Tinsukia Sadiya P.S.Dholla P.S., P.O. Dholla,Dist. Tinsukia-786154,AssamCircle Inspr., Doomdooma,P.O. Doomdooma, Dist.Tinsukia-786151, AssamDoomdooma P.S., P.O.Doomdooma, Dist.Tinsukia786151, AssamCircle Inspr. MargheritaCamp Digboi, P.O. Digboi,Dist. Tinsukia786181,AssamSub-Divisional PoliceOfficer, Margherita, P.O.Margherita, Dist.-Tinsukia786181, AssamSadiya P.S., P.O. Sadiya,Dist. Tinsukia-786157,AssamSaikhowa (Dhola)BHQBlock office campus RF 3 kmDoomdooma BHQ Circle office campus RF 5 kmDoomdooma BHQ Circle office campus RF 5 kmMargherita SDHQ SDO Office campus RF/fibre 5 kmMargherita SDHQ SDO Office campus RF/fibre 300 mSadiya SDHQ SDO Office campus RF/fibre 1 kmAssam Police Page 287

CCTNS Functional & Technical Specifications333 Tinsukia334 TinsukiaSadiya Sub-DivisionBaghjan P.S no psas per ruttam335 Tinsukia Barekuri P.S.336 Tinsukia Bordubi P.S.337 Tinsukia Bordumsa P.S.338 TinsukiaChengsumpChariali339 Tinsukia Digboi P.S.340 Tinsukia Kakopathar P.S.341 Tinsukia Lekhapani P.S.342 Tinsukia Makum P.S.343 Tinsukia Margherita P.S.Sub-Divisional PoliceOfficer, Sadiya, Dist.-Tinsukia786157, AssamBaghjan P.S., P.O. Baghjan,Dist. Tinsukia-785681,AssamBarekuri P.S., P.O.Barekuri, Dist. Tinsukia,AssamBordubi P.S., P.O. Bordubi,Dist. Tinsukia-786601,AssamBordumsa P.S., P.O.Bordumsa,, Dist. Tinsukia-,AssamChengsump Chariali Dist.TinsukiaDigboi P.S., P.O. Digboi,Dist. Tinsukia-786171,AssamKakopathar P.S., P.O.Kakopathar, Dist. Tinsukia-786152, AssamLekhapani P.S., P.O.Lekhapani, Dist. Tinsukia-786182, AssamMakum P.S., P.O. Makum,Dist. Tinsukia786170,AssamMargherita P.S., P.O.Margherita, Dist. Tinsukia-786181, AssamSadiya SDHQ SDO Office campus RF/fibre 500 mDoomdooma BHQ Circle office campus RF 20 kmHapjan(Borpathar),MakumBHQBlock office campus RF 3 kmItakhuli BHQ Block office campus RF 7 kmDigboi BHQ Forest Range officel, Digboi fibre 25 kmChengsump CharialiBHQVSATDigboi BHQ Forest Range officel, Digboi RF 1.5 kmKakopathar BHQ Block office campus, Kakopathar RF 3 kmLedo Forest Beat Office Campus RF 20 kmHapjan(Borpathar),MakumBHQBlock office campus RF 3 kmMargherita SDHQ sDO Office campus RF 4 kmAssam Police Page 288

CCTNS Functional & Technical Specifications344 Tinsukia Pengri P.S.345 Tinsukia Phillobari P.S.346 Tinsukia Sadiya Circle347 Tinsukia Tangna P.S. no ps348 Tinsukia Tinsukia P.S.349 Udalguri Kalaigaon PS350 Udalguri Khairabari PS351 Udalguri Mazbat PS352 Udalguri Orang PSPengri P.S., P.O. Pengri,Dist. Tinsukia-786174,AssamPhillobari P.S., P.O.Phillobari, Dist. Tinsukia-786160, AssamCircle Inspr. Sadiya, P.O.Sadiya, Dist. Tinsukia-786157, AssamTangna , P.O. Tangna , Dist.Tinsukia, AssamTinsukia P.S., P.O. Tinsukia,Dist. Tinsukia-786125,AssamOfficer In- ChargeKalaigaon Police Station,P.O. – Kalaigaon Dist. –Udalguri Assam-784525Officer In- ChargeKhairabari Police Station,P.O. – Khairabari Dist. –Udalguri Assam-784523Office In –Charge MazbatPolice Station, P.O. –Mazbat Dist. – UdalguriAssam-784507Office In –ChargeOrangPolice Station, P.O. –Orang Dist. – UdalguriAssam-Digboi BHQ Forest Range officel, Digboi RF 17 kmDoomdooma, BHQ Circle Office Campus RF 25 kmSadiya SDHQ SDO Office campus RF 800 mKakopathar BHQ Block office campus, Kakopathar RF 15 kmTinsukia CO BHQ Circle office campus RF 3 kmKaliagaon BHQ Block office campus RF/fibre

CCTNS Functional & Technical Specifications353 Udalguri Panery PS354 Udalguri SDPO Udalguri355 Udalguri Tangla PS356 Udalguri Udalguri PS357Kamrup(metro)Assam Police HQ358 do SCRBOfficer In- Charge PaneryPolice Station, P.O. –Panery Dist. – UdalguriAssam-784523SDPO Udalguri P.O. –Udalguri Dist. – UdalguriAssam-784509 (located attongla)Officer In- Charge TanglaPolice Station, P.O. –Tangla Dist. – UdalguriAssam-784521Officer In –Charge UdalguriPolice Station, P.O. –Udalguri Dist. – UdalguriAssam-784509DGP, Assam Police HQ,Ulubari, Guwahati-7IGP , CID, Ulubari,Guwahati-7IGP , CID, Ulubari,Guwahati-7Tangla (Harishinga)BHQTangla (Harishinga)BHQTangla (Harishinga)BHQCircle Office Campus,Tangla RF 10 kmCircle Office Campus,Tangla RF 1.5 kmCircle office campus, Tangla RF 1 kmUdalguri DHQ DC office campus, Udalguri RF 2 kmAMTRON, AMTRON SWAN NOC Fibre 8 kmAMTRON do Fibre 8 km359 doFinger PrintBureauAMTRON do Fibre 8 km360 do CID PS do AMTRON do Fibre 8 km361 do Forensic LabDirector, FSL, KahiliparaGuwahatiDispur SHQ Secretariat Fibre 4 km362 do Special BranchADGP, SB,Kahilipra,Guwahatido do Fibre 4kmAssam Police Page 290

ANNEXURE 4Suggested Technical Architecture and StandardsCCTNS shall be deployed on a centralized architecture wherein various offices of PoliceDepartment connect to the system through State Data Centre.Deployment ArchitectureThe deployment architecture would be centralized (3) three-tier deployment architecture forthe CCTNS application. Three-tier deployment architecture would allow any of the three tiersto be up-graded or replaced independently as requirements change. Any change in thebusiness rules, would need little changes to be made in the business logic layer, and if any, tothe user interface or the database tier. Illustrative three-tier deployment architecture has beenshown as below.Centralized Diagram of the Deployment Architecture

CCTNS Functional & Technical SpecificationsPresentation LayerThe user interface would receive requests from users and would output results back bycommunicating with other tiers. The State has to define the various infrastructure componentsto be hosted in a Private and Public Demilitarized Zone (DMZ). E.g. Firewalls, intrusionprevention systems (IPS), Load balancers, gateway level anti-virus system etc would bedeployed in the Public Demilitarized Zone. State has to explain the access mechanisms foruser categories defined i.e. ‗External users and Internal users‘ to the various zones. Forexample, External users (citizens/business users) would be able to access non-restricted areasof the application over internet. The public web server and the internal firewall a part of thepublic DMZ would be configured to render only those application pages that can be accessedpublicly.The following figure depicts the access path in case of external users:Assam Police Page 292

CCTNS Functional & Technical SpecificationsDeployment Internal Usera. Internal users (Internal departmental) would be connected through SWAN and wouldaccess the application over intranet.b. Other government agency communicating between the various CCNTNS applicationwould access the applications via web-services (over NSDG/SWAN). Web Servicesare de facto standard for communication across different hardware platforms,operating systems and business processes. They are modeled according to publiclyaccepted open standards, so that different implementations running on differentoperating systems can interoperate. Common markup languages for Web Servicescommunication used are XML messages, SOAP protocol (which is also based onXML) as common message format for exchanging information and WSDL (based onXML) as common format for Web Service description. Web Services are publishedvia UDDI (based on XML).Assam Police Page 293

CCTNS Functional & Technical SpecificationsANNEXURE 5Governance StructureThe table below provides the committees /teams that form part of the Governance Structureand their roles and responsibilities as defined in the CCTNS implementation guidelinesprovided by MHACommittee/TeamState Apex CommitteeState Empowered CommitteeState Mission TeamDistrict Mission TeamRoles & Responsibilities• Reviewing progress of the Project,• Overseeing utilization of funds,• Policy Directions and Guidance for successfulexecution of the Project,• Ensuring continuance of Mission Leader forsufficient duration• Creating a supporting environment for thesuccess of the project• Disbursement of funds to Districts and otherunits/agencies• Approval of BPR proposals• Sanction for various project components, as maybe specified, including the Hardware/Softwareprocurement as per the specifications from NIC• Approval of various Project Components andFunctionalities to be covered in the Project• Review progress of the Project• Ensure proper Training arrangements• Ensure deployment of appropriate handholdingpersonnel• Other important policy and procedural issues• Guidance to State/District Mission Teams• Operational responsibility for the Project• Formulating Project Proposals• Getting sanction of GOI for various projects• Hardware rollout and operationalisation• Coordination with various agencies• Resolution of all software related issues,including customization• Resolution of all other issues hindering theProject Progress• Any other decision to ensure speedyimplementation of the project• Assist the State Apex and EmpoweredCommittees• Prepare District Project Proposal• Ensure proper Rollout of the Project in eachAssam Police Page 294

CCTNS Functional & Technical Specificationsselected Police Station• Ensure hardware and software installation, andoperationalisation of the Project• Training of all police personnel in the District• Site preparation and availability of all utilities• Ensure separate account keeping for the ProjectThe composition of State Apex Committee is as followsMembersCompositionMember 1 Chairperson Chief SecretaryMember 2 Co-Chair Principal Secretary, Home & Political DepartmentMember 3Principal Secretary, Finance DepartmentMember 4C& S IT DepartmentMember 5IGP, CID,Member 6Director State Crime Record BureauMember 7SIO , Assam NICMember 8Representative of GOI, MHAMember 9 Convener Nodal Officer (CCTNS project), i.e., IGP (CID)Member 10Director IIT GuwahatiThe composition of the State Empowered Committee is as followsMembersCompositionMember 1 Chairperson DGPMember 2Director State Crime Record BureauMember 3 Convener IGP (CID)Member 5Representative of Home DepartmentMember 6Representative of Finance DepartmentMember 7C&S , IT Dept.Member 8Sr. Technical Director NICThe composition of State Mission Team is as followsMember 1Member 2Member 3Member 4IGP (CID)Director State Crime Record BureauHead Implementing AgencyState Informatics Officer, NICThe composition of District Mission Team is as followsMember 1Member 2Member 3Member 4SSP/SP DistrictOne officer from the DCRBDIO of NIC, District CentreAn officer from District Police having knowledge about computersAssam Police Page 295

CCTNS Functional & Technical SpecificationsState Designated AgencyAssam Police Housing Corporation Ltd. has been designated as State Designated Agency atthe state level that to serve as a channel for transfer of funds from GOI to State and fromState governments to the vendors implementing CCTNS.• Timely payments for time-critical events• Strict control on utilization of funds for intended purpose• Sustainability even beyond plan period• Enable States in timely hiring of experts and internal capacity buildingDetail Address of the State Designated Agency:Head of the Agency: Mr. Subash Goswami, IPS, CMDAssam Police Housing Corporation LimitedUlubari,Guwahati-7, AssamAssam Police Page 296

CCTNS Functional & Technical SpecificationsANNEXURE 6Indicative Technical SpecificationsA. Minimum Technical Specifications Requirement at State Data Center & DisasterRecovery Site2.1.1.1.1.1.1. Enterprise Management & Monitoring Solution (EMS) :SI shall be required to provide all the necessary hardware/ software to meet the belowmentioned indicative requirements from EMS.Basic Requirements• Solution should be inclusive with hardware, OS, patches, etc.• Solution should provide for future scalability of the whole system without majorarchitectural changes.• Should be SNMP v1, v2, v3 and MIB-II compliant.• Filtering of events should be possible, with advance sort option based on components, typeof message, time etc.• Should support Web / Administration Interface.• Should provide compatibility to standard RDBMS.• Solution should be open, distributed, and scalable and open to third party integration.• Should provide fault and performance management for multi-vendor TCP/IP networks.Security• Should be able to provide secured windows based consoles / secured webbased consoles foraccessibility to EMS.• Should have web browser interface with user name and Password Authentication.• Administrator/ Manager should have privilege to create/modify/delete user.Polling Cycle• Support discriminated polling• Should be able to update device configuration changes such as re-indexing of portsAssam Police Page 297

CCTNS Functional & Technical SpecificationsFault Management• Should be able to get fault information in real time and present the same in alarm windowwith description, affected component, time stamp etc.• Should be able to get fault information from heterogeneous devices — routers, switches,servers etc.• Event related to servers should go to a common enterprise event console where a set ofautomated tasks can be defined based on the policy.• Should have ability to correlate events across the entire infrastructure components ofDC/DR.• Should support automatic event correlation in order to reduce events occurring in DC &DR.• Should support advanced filtering to eliminate extraneous data / alarms in Web browser andGUI.• Should be configurable to suppress events for key systems/devices that are down for routinemaintenance or planned outage.• Should be able to monitor on user-defined thresholds for warning/ critical states andescalate events to event console of enterprise management system.• Should provide out of the box root cause analysis with multiple root cause algorithmsinbuilt for root cause analysis.• Should have self-certification capabilities so that it can easily add support for new traps andautomatically generate alarms.• Should provide sufficient reports pertaining to asset and change management, alarms andavailability of critical network resources as well as network response times for critical links.• The tool shall integrate network, server and database performance information and alarmsin a single console and provide a unified reporting interface for network and systemcomponents. The current performance state of the entire network and system infrastructureshall be visible in an integrated console.• Should provide an integrated performance view for all the managed systems and networksalong with the various threshold violations alarms in them. It should be possible to drill-downinto the performance view to execute context specific reports• Should provide the following reports for troubleshooting, diagnosis, analysis and resolutionpurposes: Trend Reports, At-A-Glance Reports, & capacity prediction reportsAssam Police Page 298

CCTNS Functional & Technical Specifications• Should be able to auto-calculate resource utilization baselines for the entire managedsystems and networks and allow user to set corresponding upper and lower threshold limits.The Fault Management System preferably should also serve the following indicativerequirements:Infrastructure Fault Analysisa. The proposed solution must automatically discover manageable elements connected to thenetwork and map the connectivity between them.b. The proposed system must support multiple types of discovery including IP rangediscovery, Seed router based discovery & Trap-Based Discoveryc. The system must be able to support mapping and modeling of the infrastructure groupedby network connectivity, physical location of equipment and user groups or departmentsd. The system should support maps grouped by network topology, geographic locations ofthe equipments and user group/departments. These should help in understanding physicalNetwork, virtual Network services and the relationships between them.e. The system must provide visualization tools to display network topology and device todevice connectivity. The system must also be able to document connectivity changes thatwere discovered since the last update.f. The proposed solution must provide a detailed asset report, organized by vendor nameand device, listing all ports for all devices. When a report is run the administrator musthave an option of specifying the number of consecutive days the port must be ―unused‖ inorder for it to be considered ―available‖.g. The proposed solution should provide out of the box root cause analysis with multipleroot cause algorithms inbuilt for root cause analysis.h. It should have a strong event correlation engine which can correlate the events on thebasis of event pairing, event sequencing etc.i. The system must be able to ‗filter-out‘ symptom alarms and deduce the root cause offailure in the network automaticallyj. The proposed solution must support an architecture that can be extended to supportmultiple virtualization platforms and technologiesDiscoveryAssam Police Page 299

CCTNS Functional & Technical Specifications• Should provide accurate discovery of layer 3 and heterogeneous layer 2 switched networksfor Ethernet, LAN and Servers etc.• Manual discovery can be done for identified network segment, single or multiple devices.Presentation• Should be able to discover links with proper colour status propagation for complete networkvisualization.• Should support dynamic object collections and auto discovery. The topology of the entireNetwork should be available in a single map.• Should give user option to create his /or her map based on certain group of devices orregion.• Should provide custom visual mapping of L2 and L3 devices connectivity and relationships.Agents• Should monitor various operating system parameters such as processors, memory, files,processes, file systems etc. where applicable using agents on the servers to be monitored.• Provide performance threshold configuration for all the agents to be done from a centralGUI based console that provide a common look and feel across various platforms in theenterprise. These agents could then dynamically reconfigure them to use these thresholdprofiles they receive.System Monitoring• Should be able to monitor/manage large heterogeneous systems environment continuously.• Windows OS_ Should monitor / manage following:• Event log monitoring• Virtual and physical memory statistics• Paging and swap statistics• Operating system• Memory• Logical disk• Physical diskAssam Police Page 300

CCTNS Functional & Technical Specifications• Process• Processor• Paging file• IP statistics• ICMP statistics• Network interface traffic• Cache• Active Directory Services_ Should be capable of view/start/stop the services on windows servers/Unix / Linux_ Should monitor with statistics :• CPU Utilization, CPU Load Averages• System virtual memory (includes swapping and paging)• Disk Usage• No. of Inodes in each file system• Network interface traffic• Critical System log integrationInfrastructure Services• IIS / Tomcat / Apache / Web server statistics• HTTP service• HTTPS service• FTP server statistics• POP/ SMTP Services• ICMP services• Database Services – Monitor various critical relational database managementsystem (RDBMS) parameters such as database tables / table spaces, logs etc.Application Performance Management• End to end Management of applications (J2EE/.NET based)• Determination of the root cause of performance issues whether inside the Java applicationin connected back-end systems or at the network layer.Assam Police Page 301

CCTNS Functional & Technical Specifications• Automatic discovery and monitoring of the web application environment • Ability tomonitor applications with a dashboard.• Ability to expose performance of individual SQL statements within problem transactions• Monitoring of third-party applications without any source code change requirements.• Proactive monitoring of all end user transactions; detecting failed transactions;• Storage of historical data is for problem diagnosis, trend analysis etc.• Monitoring of application performance based on transaction type• Ability to identify the potential cause of memory leaks.Reporting• Should able to generate reports on predefined / customized hours.• Should be able to present the reports through web and also generate ―pdf‖ / CSV / reports ofthe same.• Should provide user flexibility to create his /or her custom reports on the basis of timeduration, group of elements, custom elements etc.• Should provide information regarding interface utilization and error statistics for physicaland logical links.• Should create historical performance and trend analysis for capacity planning.• Should be capable to send the reports through e-mail to pre-defined user with pre-definedinterval.• Should have capability to exclude the planned-downtimes or downtime outside SLA.• Should be able to generate all sorts of SLA Reports.• Should be able to generate web-based reports, historical data for the systems and networkdevices and Near Real Time reports on the local management console.• Should be able to generate the reports for Server, Application, infrastructure services andNetwork devices in DC/DR environment.Availability Reports• Availability and Uptime – Daily, Weekly, Monthly and Yearly Basis• Trend Report• Custom report• MTBF and MTTR reportsAssam Police Page 302

CCTNS Functional & Technical SpecificationsPerformance Reports• Device Performance – CPU and Memory utilized• Interface errors• Server and Infrastructure service statistics• Trend report based on Historical Information• Custom report• SLA Reporting• Computation of SLA for entire DC/DR Infrastructure• Automated Daily, Weekly, Monthly, Quarterly and Yearly SLA reportsData Collection• For reporting, required RDBMS to be provided with all licenses.• Should have sufficient Storage capacity should to support all reporting data for 5 Years ofDC/DR operation.Integration• Should be able to receive and process SNMP traps from infrastructure components such asrouter, switch, servers etc.• Should be able integrate with Helpdesk system for incidents.• Should be able to send e-mail or Mobile –SMS to pre-defined users for predefined faults.• Should trigger automated actions based on incoming events / traps. These actions can beautomated scripts/batch files.Network Management• The Network Management function must monitor performance across heterogeneousnetworks from one end of the enterprise to the other.• It should proactively analyze problems to improve network performance.• The Network Management function should create a graphical display of all discoveredresources.Assam Police Page 303

CCTNS Functional & Technical Specifications• The Network Management function should have extensive reporting facility, providing theability to format and present data in a graphical and tabular display• The Network Management function should collect and analyze the data. Once collected, itshould automatically store data gathered by the NMS system in a database. This enterprisewidedata should be easily accessed from a central location and used to help with capacityplanning, reporting and analysis.• The Network Management function should also provide information on performance ofEthernet segments, including capacity utilization and error statistics for the segment, WANlinks and routers.• Alerts should be shown on the Event Management map when thresholds are exceeded andshould subsequently be able to inform Network Operations Center (NOC) and notifyconcerned authority using different methods such as pagers, emails, etc.• It should be able to automatically generate a notification in the event of a link failure toensure proper handling of link related issues.• The Systems and Distributed Monitoring (Operating Systems) of EMS should be able tomonitor:o Processors: Each processor in the system should be monitored for CPU utilization.Current utilization should be compared against user-specified warning and criticalthresholds.o File Systems: Each file system should be monitored for the amount of file systemspace used, which is compared to user-defined warning and critical thresholds.o Log Files: Logs should be monitored to detect faults in the operating system, thecommunication subsystem and in applications. The function should also analyze thefiles residing on the host for specified string patterns.o System Processes: The System Management function should provide real-timecollection of data from all system processes. This should identify whether or not animportant process has stopped unexpectedly.Critical processes should be automatically restarted using the System Management function.o Memory: The System Management function should monitor memory utilization andavailable swap space.Assam Police Page 304

CCTNS Functional & Technical Specificationso Event Log: User-defined events in the security, system, and application event logs must bemonitored.SLA MonitoringThe SLA Monitoring function of the EMS is by far the most important requirement of the DCand DR Project. The SLA Monitoring component of EMS will have to possess the followingcapabilities:o EMS should integrate with the application software component of portal softwarethat measures performance of system against the following SLA parameters:_ Response times of Portal;_ Uptime of data centre;_ Meantime for restoration of Data Centre etc;o EMS should compile the performance statistics from all the IT systems involvedand compute the average of the parameters over a quarter, and compare it with theSLA metrics laid down in the RFP.o The EMS should compute the weighted average score of the SLA metrics and arriveat the quarterly service charges payable to the Agency after applying the system ofpenalties and rewards.o The SLA monitoring component of the EMS should be under the control of theauthority that is nominated to the mutual agreement of Director, the partner so as toensure that it is in a trusted environment.o The SLA monitoring component of the EMS should be subject to random thirdparty audit to vouchsafe its accuracy, reliability and integrity.The SLA monitoring component of the EMS shall provide End to End Service LevelManagement System for the Datacenter and Network Infrastructure preferably with followingindicative requirements:Provide end-to-end, comprehensive, modular and integrated management of ITinfrastructure components to maximize the availability of IT services and SLAperformance.The management system needs to aggregate events and performance information from thedomain managers and tie them to service definitions. This capability is critical for theAssam Police Page 305

CCTNS Functional & Technical Specificationsadministrators to have a complete view of the performance and availability of variousapplication services being managed.The proposed tools should automatically document problems and interruptions for variousIT services offered and integrate with the service level management system for reportingon service level agreements (SLAs).The system must be capable of managing IT resources in terms of the business servicesthey support, specify and monitor service obligations, and associate users/Departments/Organizations with the services they rely on and related Service/Operational LevelAgreements.Provide a high level view for executives and other users of the system using a real timebusiness services Dashboard.Provide an outage summary that gives a high level health indication for each service aswell as the details and root cause of any outage.The Service Level Agreements (SLAs) definition facility must support defining a set ofone or more service Guarantees that specify the Service obligations stipulated in an SLAcontract for a particular time period (weekly, monthly, and so on). Guarantees supportedmust include one that monitors service availability (including Mean Time to Repair(MTTR), Mean Time between Failure (MTBF), and Maximum Outage Time thresholds)and the other that monitors service transaction response time.SLA violation alarms must be generated to notify whenever an agreement is violated or isin danger of being violated.Provide the capability to designate planned maintenance periods for services and take intoconsideration maintenance periods defined at the IT resources level. In addition thecapability to exempt any service outage from impacting an SLA must be available.A historical reporting facility that will allow for the generation of on-demand andscheduled reports of Business Service related metrics with capabilities for customizationof the report presentation.Reporting• The Reporting and Analysis tool should provide a ready-to-use view into the wealth of datagathered by Management system and service management tools. It should consolidate dataAssam Police Page 306

CCTNS Functional & Technical Specificationsfrom all the relevant modules and transform it into easily accessible business-relevantinformation. This information, should be presented in a variety of graphical formats can beviewed interactively• The tool should allow customers to explore the real-time data in a variety of methods andpatterns and then produce reports to analyze the associated business and service affectingissues.• The presentation of reports should be in an easy to analyze graphical form enabling theadministrator to put up easily summarized reports to the management for quick action(Customizable Reports). The software should be capable of supporting the needs to custommake some of the reports as per the needs of the organization.• Provide Historical Data Analysis: The software should be able to provide a time snapshot ofthe required information as well as the period analysis of the same in order to help inprojecting the demand for bandwidth in the future.ITIL based Helpdesk System• Helpdesk system would automatically generate the incident tickets and log the call. Suchcalls are forwarded to the desired system support personnel deputed by the ImplementationAgency. These personnel would look into the problem, diagnose and isolate such faults andresolve the issues timely. The helpdesk system would be having necessary workflow fortransparent, smoother and cordial DC/DR support framework.• The Helpdesk system should provide flexibility of logging incident manually via windowsGUI and web interface.• The web interface console of the incident tracking system would allow viewing, updatingand closing of incident tickets.• The trouble-ticket should be generated for each complaint and given to asset ownerimmediately as well as part of email.• Helpdesk system should allow detailed multiple levels/tiers of categorization on the type ofsecurity incident being logged.• It should provide classification to differentiate the criticality of the security incident via thepriority levels, severity levels and impact levels.• It should allow SLA to be associated with a ticket based on priority, severity, incident type,requestor, asset, location or group individually as well as collectively.Assam Police Page 307

CCTNS Functional & Technical Specifications• It should maintain the SLA for each item/service. The system should be able to generatereport on the SLA violation or regular SLA compliance levels.• It should be possible to sort requests based on how close are the requests to violate theirdefined SLA‘s.• It should support multiple time zones and work shifts for SLA & automatic ticketassignment.• It should allow the helpdesk administrator to define escalation policy, with multiple levels& notification, through easy to use window GUI / console.• System should provide a knowledge base to store history of useful incident resolution.• It should have an updateable knowledge base for technical analysis and further help endusersto search solutions for previously solved issues.• The web-based knowledge tool would allow users to access his / her knowledge article forquick references.• It should provide functionality to add / remove a knowledge base solution based on priorapproval from the concerned authorities • Provide seamless integration to generateevents/incident automatically from NMS / EMS.• Each incident could be able to associate multiple activity logs entries manually orautomatically events / incidents from other security tools or EMS / NMS.• Allow categorization on the type of incident being logged.• Provide audit logs and reports to track the updating of each incident ticket.• Proposed incident tracking system would be ITIL compliant.• It should be possible to do any customizations or policy updates in flash with zero or veryminimal coding or down time.• It should integrate with Enterprise Management System event management and supportautomatic problem registration, based on predefined policies.• It should be able to log and escalate user interactions and requests.• It should support tracking of SLA (service level agreements) for call requests within thehelp desk through service types.• It should be capable of assigning call requests to technical staff manually as well asautomatically based on predefined rules, and should support notification and escalation overemail, web etc.• It should provide status of registered calls to end-users over email and through web.Assam Police Page 308

CCTNS Functional & Technical Specifications• The solution should provide web based administration so that the same can be performedfrom anywhere.• It should have a customized Management Dashboard for senior executives with live reportsfrom helpdesk database.The proposed helpdesk solution must be certified from external agenciesThe proposed helpdesk solution must provide flexibility of logging, viewing, updating andclosing incident manually via web interface.The proposed helpdesk solution must provide seamless integration to log incidentautomatically via system and network management.The proposed helpdesk solution must be able to provide flexibility of incident assignmentbased on the workload, category, location etc. The system must have an escalation policythat will allow flexibility of associating with different criteria like device/asset/system,category of incident, priority level, organization and contact.The proposed helpdesk solution must provide classification to differentiate the incident viamultiple levels/tiers of categorization, priority levels, severity levels and impact levels.The proposed helpdesk solution must provide web-based knowledge database to storeuseful history incident resolution.The proposed helpdesk solution must have a strong reporting module built in it to generatevarious KPI / KQI related metrics and reports for the service support processes includingIncident Management, Problem Management etc.The proposed helpdesk solution must be able to log and escalate user interactions andrequests.The proposed helpdesk solution must have the ability to track work history of calls tofacilitate troubleshooting.The proposed helpdesk solution must support tracking of SLAfor call requests within thehelp desk through service types.The proposed helpdesk solution must support request management, problem management,configuration management and change order management.The proposed helpdesk solution must be capable of assigning call requests to technical staffmanually as well as automatically based on predefined rules, and should supportnotification and escalation over email, web etc.Assam Police Page 309

CCTNS Functional & Technical SpecificationsThe proposed helpdesk solution must have a top management dashboard for viewing thehelpdesk KPI in graph & chart formats.The proposed helpdesk solution must support remote management for end-user & allowanalysts to do the desktop sharing for any system located anywhere connected to internet.Remote desktop sharing in helpdesk tool should be out-of-the-box, agent-less & allactivities must be automatically logged into the helpdesk ticket.NOTE: EMS tools deployed shall have the ability to manage the entire IT infrastructureproposed by the SI2. Web Server (Container to execute the presentation logic)• The web server should be capable of supporting clustering.• All components of the web server should be based on standards and selected such as toprovide ease of management and to avoid compatibility issues• All web server components must be maintainable with an ease such that corrective andpreventive maintenance can be performed on the system without affecting the entire workingof system.• All the web server components must be capable of being managed from a remotemanagement station and provide information on performance parameters3. Application Server• Application Server should be fully standards compliant providing support for Web Services,SOAP, WSDL, UDDI, LDAP v3, SSL v3, XML 1.0 and equivalent standards• Provide comprehensive XML support compliant with the W3C XML standards and containthe basic building blocks to XML-enable applications –including reading, manipulating,transforming and viewing XML documents• Support developing, publishing and consuming web services• Support wireless enabled web sites and portals• The application server should be capable of supporting clustering.• All components of the application server should be based on standards and selected such asto provide ease of management and to avoid compatibility issuesAssam Police Page 310

CCTNS Functional & Technical Specifications• All application server components must be maintainable with an ease such that correctiveand preventive maintenance can be performed on the system without affecting the entireworking of system.• All the application server components must be capable of being managed from a remotemanagement station and provide information on performance parameters4. Database• The database should address all the structured and un-structured data storage requirementsof the proposed system• The RDBMS database should have a high tolerance of failure• The underlying database should support 24x7 high availability• The database should provide horizontal scalability, by adding additional servers for thesame database without any downtime• The data scalability and manageability should be integral part functionality of the database.• The database should provide enterprise class web management tools for management andmaintenance of databases even from remote places• The database should support native automated disaster recovery capability without any thirdparty support using cost effective option of automatically synchronizing the transaction logsto disaster site, which in case of fail over the other node provides the availability of all data.This flexibility of log synchronization should be supported from Enterprise to Entry Levelserver edition of the database• The database should be capable to support plug and play data transfer across platforms oroperating systems• The database should be able to support various types of content like Texts, Images, Multimedia,Spatial and XML content natively• The database should ensure data synchronization between database servers on near real-timebasis by capturing messages at the source database, stage messages in a queue, propagatemessages from one queue at the source to another queue at the target and consumingmessages• The database should support both way data synchronization across database servers in oneto-manyand many-to-one situations and automatically detect data conflicts and resolve thesame as per predefined conflict resolution algorithmsAssam Police Page 311

CCTNS Functional & Technical Specifications• The database should support data synchronization across database servers in heterogeneousplatforms• The database should be capable to deploy fine-grained access control, separation andsegregation of duties and native encryption capabilities. The database should also preventaccess to sensitive application data by highly privileged users.• The database should control access to the applications, databases and data with flexiblesecurity controls.• The solution should provide options or utility to encrypt/decrypt sensitive data• The solution should support data export and import facility to variety of databases and othersoftware packages• The solution should provide backup (hot & cold) and recovery facility• The solution should be able to schedule a backup/restore task• The solution should be compatible with 3rd party system monitoring package.• The solution should support selective encryption of the stored data• The database should support a single unified data model hosted on a single database.• The database design & architecture should be in line with the functional and nonfunctionalrequirements of the proposed system• The database should be highly available with every processing node providing full view ofdata. This means, in case of failure of one server, each remaining server in the cluster shouldprovide full access to all data at any point in time• It should support clustering exploiting rapidly emerging disk storage and interconnecttechnologies• It should provide automated disaster recovery solution to maintain transaction consistency,providing an option of zero data loss where required• It should provide restrictive data access that enables different types of users to have secure,direct access to mission-critical data sharing• It should control data access down to the row-level (row-level security) so that multiplecommunities of users with varying access privileges can share data within the same database• It should provide encryption capabilities while transferring data over networks• It should possess ability to encrypt data stored in the database at the column level• It should provide Public Key Infrastructure (PKI) support• It should provide support for comprehensive auditing for ‗inserts‘, ‗deletes‘, ‗updates‘ andAssam Police Page 312

CCTNS Functional & Technical Specifications‗selects‘, and quickly spot and respond to security breaches• It should store XML content native to database• It should have the ability to index, search, and analyze text and documents stored indatabase• It should support different partitioning schemes to split large volumes of data into separatepieces or 'partitions' which can be managed independently• A centrally Monitored Based GUI Administration Tool should be available with theRDBMS to Create, Delete & Manipulate different Database Objects and also ScheduleQueries priorities centrally.• Server Configuration Tools be available to automatically configure clients, network etc.• Database should have received the security certification (EAL) such as InternationalCommon Criteria for Information Technology Security Evaluation or equivalent.• Database should support industry standard TPC benchmark or Equivalent.• The database software should provide the following capabilities:a. Advanced Web Based Reporting Servicesb. Data warehousing and Analysis Servicesc. Business Intelligenced. Complete ETL functionalitye. Performance Management Toolsf. Clustering Toolsg. Tuning and Diagnostics Toolsh. Spatial Database Capabilitiesi. Database Compression and Encryption Toolsj. Replication Technologies for Failover to Remote Sites.All the above functionalities should support scalable and high available functionality.• DBMS ETL Tool Capabilities:a. ETL Should support Import and Export Wizard and supporting connections,source and destination adapters, and tasksb. ETL Should support performing persistent lookups, Data Profiling; Shouldsupport fuzzy lookups and fuzzy searchAssam Police Page 313

CCTNS Functional & Technical Specificationsc. The ETL tool should provide for integrating data from various relational ornonrelational sources. The tool should provide native access interface to thefollowing PC Files – Spreadsheets, Flat Files, DBF, etc.d. The ETL tool should be rich in the set of in-built transformations andfunctions. The tool should provide at least 50 in-built transformationfunctions.e. Should support Central Management of Replications, Fine grainedscheduling of data replication, Scale out of replication architecture, Capabilityfor both Push and Pull Replications• DBMS Reporting capabilities like :a. Should provide facilities to Create, Design, Generate & manage the reports.b. Should support Visualization tools such as maps, gauges, and chartsc. Should support for remote and non-relational data sourcesd. Should have centralized reporting functionality that gives users a singleplace for locating the latest reports, spreadsheets, or key performanceindicators.e. Should Provide Reporting which can be published through a variety ofmediums like web application, client application, mail, ftp folder, mobilehandhelds etc. Should support multiple formats like html, PDF, XML, CSV,etc. and other custom formats as out of the box.f. Should provide customization features for reporting where user can filter onvarious parameters to be reported on the screen.f. Should allow administrators to create reporting boundaries (without programming)using which adhoc reporting can be done by end users.g. Should allow Creation of filters to control data displayed on a report. And allowh. Parameters passing to the reports at run- time.i. Should provide Offline viewing of previously created Reporting results.5. Server Load Balancer• 10/100/1000Mbps Ethernet Ports – minimum 2 ports upgradeable to 4 ports• Memory: Minimum 1 GB• Minimum of 2 Gbps throughputAssam Police Page 314

CCTNS Functional & Technical Specifications• Minimum of 1 Gbps SSL throughput• Minimum of 4000 SSL connections scalable to 7500 SSL connections• Server Load Balancing Mechanismo Cyclic, Hash, Least numbers of userso Weighted Cyclic, Least Amount of Traffico NT Algorithm / Private Algorithm / Customizable Algorithm / ResponseTime• Redundancy Featureso Supports Active-Active and Active-Standby Redundancyo Segmentation / Virtualization support along with resource allocation• Server Load Balancing Featureso Server and Client process coexisto UDP Statelesso Service Failovero Backup/Overflowo Direct Server Returno Client NATo Port Multiplexing-Virtual Ports to Real Ports Mappingo DNS Load Balancing• Load Balancing Applicationso Application/ Web Server, MMS, RTSP, Streaming Mediao DNS, FTP- ACTIVE & PASSIVE, REXEC, RSH,o LDAP, RADIUS• Content Intelligent SLB• HTTP Header Super Farm• URL-Based SLB• SLB should support below Management optionso Secure Web Based Managemento SSHo TELNETo SNMP v1, 2, 3 Based GUIo Command LineAssam Police Page 315

CCTNS Functional & Technical Specifications6. Link Load Balancer• 10/100/1000Mbps Ethernet Ports – minimum 2 ports upgradeable to 4 ports• Memory: Minimum 1 GB• Minimum of 2 Gbps throughput• Minimum of 1 Gbps SSL throughput• Minimum of 4000 SSL connections scalable to 7500 SSL connections• Server Load Balancing Mechanismo Cyclic, Hash, Least numbers of userso Weighted Cyclic, Least Amount of Traffico NT Algorithm / Private Algorithm / Customizable Algorithm / Response Time• Redundancy Featureso Supports Active-Active and Active-Standby Redundancyo Segmentation / Virtualization support along with resource allocation• Link Load Balancer should support below Management optionso Secure Web Based Managemento SSHo TELNETo SNMP v1, 2, 3 Based GUIo Command Line7. Production CAS (State) Application Services related servers (Web, Portal,Application, Database, Directory, etc…)Blade Chassis Specificationi) Blade Server Chassis ComplianceMake and Model- The Blade chassis should support minimum 14 server blades- The Bladed chassis should be 19‖ rack mountable and not more than10RU in height- The Blade chassis should support different interconnect modules likeEthernet, Fibre Channel, ISCSI, Infiniband, SAS etc.Assam Police Page 316

CCTNS Functional & Technical Specifications- The same Blade chassis should support Intel Xeon, AMD Opteron andRISC/EPIC server blades- Should have redundant active/passive power connectors connecting toredundant power busses in the backplane- The blades should be able to power on/power off remotely through theconsole- Redundant Hot swap Power supply and cooling fan- Redundant IP KVM switch and management module (- DVD ROM should be shareable between all the server blades- Redundant SAN switch module- Redundant Ethernet pass through module- Systems management and deployment tools to aid in Blade Serverconfiguration and OS deployment,- Should be certified for latest Windows/Suse /Red hat Linux/Sunsolaris- All the required drivers for Windows & Linux, manuals should besupplied in CD/DVD- Three years onsite comprehensive warranty support with two year AMCSupport- Rack form factor- Should be certified for latest windows / Suse/ Red hat Linux/Sunsolaris- All the required drivers for Windows & Linux, manuals should besupplied in CD/DVD- Three years onsite comprehensive warranty support with additional twoyears warrantySl Specification Complianceii) Web and Portal ServerMake & Model offered- Two nos. X86 processorAssam Police Page 317

CCTNS Functional & Technical Specifications- Minimum 16 GB PC3-10600R (DDR3-1333) Registered DIMMs expandable- Intel 5520 chipset or equivalent- 2x146GB 10K RPM SFF SAS HDD in RAID 1- Two onboard gigabit Ethernet port with TCP/IP offload engine- Server should be able to deliver minimum 500000 Specjbb2005 bops- Minimum 2 nos. of IO expansion slots- Should have redundant active/passive power connectors connecting toredundant power busses in the backplane- Should be configured with redundant I/O Connectors connecting to thebackplane of the chassis to two separate switches- Should be certified for latest Windows/Suse and Red hat Linux /Sun Solaris- All the required drivers for Windows & Linux, manuals should be supplied inCD/DVD- 3 years onsite comprehensive warranty support with 2 years additional AMCiii) Application serversComplianceMake and Model Offered- Two nos x86 processor- minimum 48 GB PC3-10600R (DDR3-1333) Registered DIMMs- Intel 5520 chipset or equivalent- 2x300 GB 10K RPM SFF SAS HDD in RAID 1- 2 x 4Gb/s Fiber Channel Ports- Two onboard gigabit Ethernet port with TCP/IP offload engine- Dual port gigabit Ethernet card- Server should be able to deliver minimum 850000 Specjbb2005 bops- Minimum 2 nos. of IO expansion slots- Should have redundant active/passive power connectors connecting toredundant power busses in the backplane.Assam Police Page 318

CCTNS Functional & Technical Specifications- Should be configured with redundant I/O Connectors connecting to thebackplane of the chassis to two separate switches- Should be certified for Windows/Suse and Red hat Linux /Sun Solarislatest version- All the required drivers for Windows & Linux, manuals should besupplied in CD/DVD- 3 years onsite comprehensive warranty support with 2 years additionalAMCiv) Database ServersComplianceMake and Model Offered- Two nos. x86 processor- minimum 64 GB PC3-10600R (DDR3-1333) Registered DIMMs- Intel 7500 or equivalent OEM chipset- 2x300 GB 10K RPM SFF SAS HDD in RAID 1- 2 x 8Gb/s Fiber Channel HBA- Two onboard gigabit Ethernet port with TCP/IP offload engine- Dual port gigabit Ethernet card- Minimum 4 nos. of PCI-E/PCI-X slots- Should be able to deliver minimum 1800000 (1.8 million) tpmC- DVD ROM- Redundant Hot Swap Power SupplyAssam Police Page 319

CCTNS Functional & Technical Specifications- Redundant Cooling fan- Should be certified for latest Windows/Suse/ Red hat Linux/Sunsolaris- All the required drivers for Windows & Linux, manuals should besupplied in CD/DVD- Three years onsite comprehensive warranty support with two yearsadditional AMCSl Specification Compliancev) EMS ServerMake and Model- Two nos. x86 processor- minimum 16 GB PC3-10600R (DDR3-1333) Registered DIMMs- Intel 5520 chipset or equivalent- 2x146GB 10K RPM SFF SAS HDD in RAID 1- 2 x 4Gb/s Fiber Channel HBA- Two onboard gigabit Ethernet port with TCP/IP offload engine- Minimum 2 nos. of IO expansion slots- Should have redundant active/passive power connectors connecting toredundant power busses in the backplane- Should be configured with redundant I/O Connectors connecting to thebackplane of the chassis to two separate switches- Should be certified for latest Window /Suse/ Red hat Linux/SunsolarisServer should be able to deliver minimum 500000 Specjbb2005 bopsAssam Police Page 320

CCTNS Functional & Technical Specifications- All the required drivers for Windows & Linux, manuals should besupplied in CD/DVD- Three years onsite comprehensive warranty support with two yearsadditional AMCSl SpecificationCompliancevi) Storage & backup Management ServerMake and Model- Two nos. x86 processor- minimum 16 GB PC3-10600R (DDR3-1333) Registered DIMMs- Intel 5520 chipset or equivalent- 2x146GB 10K RPM SFF SAS HDD in RAID 1- 2 x 4Gb/s Fiber Channel HBA- Two onboard gigabit Ethernet port with TCP/IP offload engine- Server should be able to deliver minimum 500000 Specjbb2005 bops- Should have redundant active/passive power connectors connecting toredundant power busses in the backplane.- Should be configured with redundant I/O Connectors connecting to thebackplane of the chassis to two separate switches- Should be certified for latest Windows/ Suse / Red hat Linux/Sun Solaris- All the required drivers for Windows & Linux, manuals should besupplied in CD/DVD- Three years onsite comprehensive warranty support with two yearsadditional AMCvii) Directory Server- Two nos. x86 processor- minimum 16 GB PC3-10600R (DDR3-1333) Registered DIMMs- Intel 5520 chipset or equivalentAssam Police Page 321

CCTNS Functional & Technical Specifications- 2x146GB 10K RPM SFF SAS HDD in RAID 1- 2 x 4Gb/s Fiber Channel Ports- Two onboard gigabit Ethernet port with TCP/IP offload engine- Dual port gigabit Ethernet card- Server should be able to deliver minimum 500000 Specjbb2005 bops- Minimum 2 nos. of IO expansion slots- Should have redundant . active/passive power connectors connecting toredundant power busses in the backplane.)- Should be configured with redundant I/O Connectors connecting to thebackplane of the chassis to two separate switches- Should be certified for Windows/Suse /Red hat Linux/Sunsolaris- All the required drivers for Windows & Linux, manuals should besupplied in CD/DVD- Three years onsite comprehensive warranty supportviii) Anti Virus Sever- Two nos. x86 processor- minimum 16 GB PC3-10600R (DDR3-1333) Registered DIMMs- Intel 5520 chipset or equivalent- 2x146GB 10K RPM SFF SAS HDD in RAID 1- 2 x 4Gb/s Fiber Channel Ports- Two onboard gigabit Ethernet port with TCP/IP offload engine- Dual port gigabit Ethernet card- Server should be able to deliver minimum 500000 Specjbb2005 bops- Minimum 2 nos. of IO expansion slots- Should have redundant . active/passive power connectors connecting toredundant power busses in the backplane.)Assam Police Page 322

CCTNS Functional & Technical Specifications- Should be configured with redundant I/O Connectors connecting to thebackplane of the chassis to two separate switches- Should be certified for Windows/Suse /Red hat Linux/Sunsolaris- All the required drivers for Windows & Linux, manuals should besupplied in CD/DVD- Three years onsite comprehensive warranty support with 2 yearsadditional AMCSl Specification Complianceix) Test and Development ServerMake & Model offered- Two nos. X86 processor- Minimum 32 GB PC3-10600R (DDR3-1333) Registered DIMMsexpandable- Intel 5520 chipset or equivalent- 2x300 GB 10K RPM SFF SAS HDD in RAID 1- Two onboard gigabit Ethernet port with TCP/IP offload engine- Server should be able to deliver minimum 500000 Specjbb2005 bops- Minimum 2 nos. of IO expansion slots- Should have redundant active/passive power connectors connecting toredundant power busses in the backplane- Should be configured with redundant I/O Connectors connecting to thebackplane of the chassis to two separate switches- Should be certified for latest Windows/Suse and Red hat Linux /SunSolaris- All the required drivers for Windows & Linux, manuals should besupplied in CD/DVD- 3 years comprehensive warranty support with 2 years additional AMC8. Storage and Backup SolutionAssam Police Page 323

CCTNS Functional & Technical SpecificationsSAN SwitchesDescriptionMake & Model:Minimum 24 active ports at 8 Gbps and upgradeable to 48 ports within the sameswitch and should support aggregate platform bandwidth of 768 Gbps.Fiber cables 10 meter each and accessories for connecting Servers /Devices to SANLicense for ISL trunking of minimum 8 ports.Support for multiple OSRedundant fans and power suppliesWeb based management software for administration and configurationNon disruptive in service software upgrade microcode / firmware upgrades and hot codeactivationIn-built diagnostics, power on self test, command level diagnostics, online and offlinediagnostics.Support for port security & port zoning3 years warranty with 2 years additional AMCCompliance9. Storage Area NetworkDescriptionMake & Model:Dual redundant RAID controllers with multi-pathing & load-balancing16 GB usable read / write DRAM cache per controller pair for data. Cache should bemirrored across two controllers.In case of extended power failure, cache data should be protected for at least 15 daysCache should scalable to min 32 GB within the base controller pair4Gbps or 8Gbps FC host ports with 64 Gbps aggregate host side bandwidth4Gbps or 8Gbps FC drive portsRAID level support – 5, 6 & 10Fans and power supplies – Redundant & hot-swappableShould support 300GB, 450GB and 600GB 15K RPM disks 1TB / 2TB SATA orequivalent drives in the same enclosuresGUI based storage management software to configure and manage the storage space,RAID configuration, logical drives allocation for the total supported storage capacityComplianceAssam Police Page 324

CCTNS Functional & Technical SpecificationsLicense for pointer-based copy & full clone copy the total supported storage capacity.Should be able to take pointer-based copy of the stored data to another logical drive on adifferent disk groupSystem should be configured with 6TB usable space after RAID6, using 300 GB 15krpm FC disks & 42TB usable space after RAID6 using 1TB or higher SATA / equivalentdisks.Should provide automatic rerouting of I/O traffic between the storage system & hosts incase of primary path failureShould provision for LUN masking and SAN security (disk based encryption)Should support online logical drive expansion & capacity expansionStorage should support non-disruptive online firmware upgrade for both Controllers anddisk drives.Should include proactive diagnostics, performance monitoring & remote managementSupport for Operating System Platforms & Clustering including: Windows, Sun Solaris,HP-UX, IBM AIX, LinuxThe Storage Solution should be provided for a 2-Site DR Architecture where data in DCSAN storage should replicate to SAN storage in DR. Proposed solution may be based onstorage based replication or host based replication.All the necessary hardware & software required for 2-Site replication should be offered3 years warranty with 2 years additional AMCTape LibraryDescriptionMake & Model:6 nos. dual ported LTO5 drives with 8 Gbps FC interface. Both ports should connect tothe SAN fabricRemote management & Barcode ReaderWORM cartridge read / write capabilityRedundant power suppliesIntegrated management console200 nos. Barcode labeled LTO5 data cartridges & 10 Cleaning Cartridges from tapelibrary OEMComplianceBackup Software• The proposed Backup Solution should be available on various OS platforms such asWindows and UNIX/Linux platforms and be capable of supporting SAN based backup /restore from various platforms including UNIX, Linux, and Windows etc.Assam Police Page 325

CCTNS Functional & Technical Specifications• Centralized, web-based administration with a single view of all back up servers within theenterprise. Single console must be able to manage de-duplicated and traditional backups.• The proposed backup solution should allow creating tape clone facility after the backupprocess.• The proposed Backup Solution has in-built frequency and calendar based schedulingsystem.• The proposed backup Solution supports the capability to write multiple data streams to asingle tape device or multiple tape devices in parallel from multiple clients to leverage thethroughput of the Drives using Multiplexing technology.• The proposed backup solution support de-multiplexing of data cartridge to another set ofcartridge for selective set of data for faster restores operation to client/servers• The proposed backup solution should be capable of taking back up of SAN environment aswell as LAN based backup.• The proposed backup solution shall be offered with 4 Nos. UNIX based licenses, 26 Nos.Windows based licenses and the rest 20 Nos. LINUX based licenses for both SAN basedbackup and the LAN based backup.• The proposed solution also supports advanced Disk staging.• The proposed Backup Solution has in-built media management and supports cross platformDevice & Media sharing in SAN environment. It provides a centralized scratched pool thusensuring backups never fail for media.• Backup Software is able to rebuild the Backup Database/Catalog from tapes in the event ofcatalog loss/corruption.• The proposed Backup Software should offer online backup for all the Operating Systemsi.e. UNIX, Windows & Linux etc.• The proposed Backup Solution has online backup solution for different type of Databasessuch as Oracle, MS SQL, and Sybase / DB2 etc. on various OS.• The Proposed backup solution shall provide granularity of single file restore.• The Proposed backup solution shall be designed in such a fashion so that every client /server in a SAN can share the robotic tape library.• Backup Solution shall be able to copy data across firewall.• The backup software must also be capable of reorganizing the data onto tapes within thelibrary by migrating data from one set of tapes into another, so that the space available isAssam Police Page 326

CCTNS Functional & Technical Specificationsutilized to the maximum. The software must be capable of setting this utilization thresholdfor tapes• The backup software should be able to support versioning and should be applicable toindividual backed up object‘s• Should have the ability to retroactively update changes to data management policies thatwill then be applied to the data that is already being backed up or archived• All software licenses should be in the name of Assam Police and should be full useperpetual license, i.e. the software license should not expire after the contract period. Thesoftware Licenses should be comprehensive and no further licenses should be required forDC/DR operations. The software installed should necessarily be the latest version at the timeof actual implementation.FC-IP RouterFibre Channel Ports• min 4 FC portsFC Port Speed• Autosensing 1/2/4 Gb/siSCSI (Ethernet) Ports• min 8 Ethernet portsiSCSI (Ethernet) Port Speed• 1 Gigabit EthernetAggregate Bandwidth• min 125 MB/sProtocol Support• FCP• iSCSIHigh-Availability Features• Two-way active/active clustering with failover and failback capabilities• Multiple iSCSI connections provide multipathing support from a single gateway toas many as 100 servers.Management FeaturesAssam Police Page 327

CCTNS Functional & Technical Specifications• CLI (by Telnet, SSH, or console)iSCSI Gateway Manager• SNMP• Allows for monitoring traffic statistics on each storage and network interface, fanand temperature and iSCSI session details.10. Networking Equipments (SDC/ DR Locations)A. Routera) General Architecture:(i) High speed CPU(ii) Rack mountable configuration(iii) Health LED for all modules to indicate statusb) Router Port Requirements:(i) 10/100 Mbps Ethernet- 2 Nos(ii) WAN Ports E1- 2 Nos(iii) Packet Forwarding Speed- Minimum 60 Kbpsc) Router Features:(i) Support for router redundancy protocol(ii) Router software must have on line reconfiguration facilities(iii) High MTBF(iv) Capable of booting from a remote system where router image is present(v) Support for standard routing protocols like OSPF, RIP & BGP(vi) Flash min 128 MB(vii) Minimum of 256 MB RAM(viii) Configurationally changes should be done without rebooting the router ormodules(ix) Stateful firewall functionality and IDS.d) Software features:Following standard IP routing protocols:(i) Static(ii) RIP, OSPF(iii) OSPF Over Demand CircuitsAssam Police Page 328

CCTNS Functional & Technical Specifications(iv) Policy Routing(v) IP Version 6 Support(vi) Support for IPSec & 3DES through a simple software upgrade as and whenrequired.Following WAN protocols:(i) PPP(ii) Multilink PPP(iii) Compression-Payload and TCP/IP HeaderFollowing Multicasting and Quality of Service (QoS):(i) Resource Reservation Protocol (RSVP) as per RFP 2205 and Internet GroupManagement Protocol Version 2 (IGMPv2) as per RFC 2236.(ii) Support for IP Precedence, Committed Access Rate (CAR),(iii) DiffServ QoS(iv) The router shall support Application recognition and it should be possible toframe policies based on the applications.e) Security Features:(i) Support DES / 3 DES / AES(ii) PPP PAP or CHAP support.(iii) VPN support(iv) Time based Access Lists(v) Multiple Privilege Levels.(vi) Support for RADIUS or AAA.f) Power: 230 V AC, 50 HzB. Switch:(i) Layer 2 switch(ii) 24 No 10/100 ports(iii) 2 Nos. 10/100/1000(iv) Nonblocking Architecture(v) 8 Gbps switching fabric and 6 Mpps forwarding rateAssam Police Page 329

CCTNS Functional & Technical Specifications(vi) Support IGMP Snooping with Broadcast Control IGMP v3.(vii) Support for minimum 8000 MAC addresses.(viii) Ethernet, Fast Ethernet support(ix) Spanning tree/Rapid Spanning Tree support(x) Per VLAN Spanning Tree(xi) Support for dynamic VLAN Registration(xii) Dynamic Trunking Protocol or equivalent.(xiii) VLAN Trunking Protocol or equivalent(xiv) Traffic classification should be based on user-definable application types: TOS,DSCP, Port based, Mac address, IP address, TCP/UDP port number(xv) Multicast filtering per port should be supported(xvi) Support SNMP upto ver.3(xvii) Prioritization support(xviii) Minimum 250 vlans(xix) SNMP and Telnet support(xx) Web-based and CLI management(xxi) Four RMON groups (1,2,3&9)(xxii) Additional features: Advanced QoS, Rate limiting(xxiii) L3 Features : Static routes & RIP(xxiv) Mounting: 19‖ Rack mountable(xxv) Source power supply: 230 V AC Single phase 50HzAssam Police Page 330

CCTNS Functional & Technical Specifications1. DesktopsProcessor: Latest generation multicore 64 bit CPU with 3.2 GHz or higher clockspeed, 32 nm Technology, or equivalent with minimum Sysmark rating of 190 orhigherCache: 6 MBMemory Type: 4 GB DDR-III @ 1066 MHZ or higherMemory Slot: 4 DIMM SlotsInternal Hard Disk/Speed: 320 GB SATA (7200 RPM) or higherData PartitioningOptical Drive: SATA SuperMulti LightScribe DVD Writer DriveDisplay size: 18.5 inch (measured diagonally)Graphics Controller: Intel Graphics Media Accelerator 4500 integrated graphicsForm Factor: Convertible MinitowerExternal I/O ports: 6 USB 2.0, 1 standard serial port, 1 optional serial port, 1,optional parallel port, 2 PS/2, 1 RJ-45, 1 VGA, 1 Display Port, audio in/out; Front:2 USB, 2.0, headphone and microphoneExpansion slots: 3 full-height PCI, 1 full-height PCI Express x1, 2 full-height PCIExpress x16Network interface: Integrated Intel 82567LM Gigabit Network ConnectionPower requirements: Input voltage 90 – 264 / 100 – 240 VAC, 50/60 Hz, 47 – 63Hz, active PFC (85% High Efficiency)Management: Desktop Management ToolBilingual Keyboard: PS/2 or USB Standard KeyboardPointing device: USB 2-Button Optical Scroll MouseSecurity management: TPM 1.2 TPM Security Chip (except for Russia), TPM Pre-Boot Authentication (via BIOS), Smartcard Pre-boot Authentication (via BIOS),Stringent Security (via BIOS), SATA port disablement (via BIOS), HPProtectTools Embedded Security Software, Serial, Parallel, USB Enable/Disable(via BIOS), Removable Media Write/Boot Control, Power-On Password (viaAssam Police Page 331

CCTNS Functional & Technical SpecificationsBIOS), Setup Password (via BIOS)Certification: ROCH , Energy Star 5 compliance , ISO 9000, 14001,ISO 18001TCO:05 compliance (for monitor), FCC or equivalentWarranty: 3 years warranty on site with 2 years AMC.Software for Desktops:System Integrator is responsible for supply, install, testing, commissioning and maintenanceof software in desktops. The O/s should be GNU/Linux (e.g BOSS, Redhat, Fedora,Ubuntuetc.) and preferably Debian version as per details and quantities specified in Bill of Quantity.The O/s supplied must be LTS (long term support) version. For office suite latest version ofthe Open office must be preloaded.All the O/s licenses if applicable should be in the name of ADGP, CID,Assam Police,Guwahati. All System Software licenses if applicable shall be genuine, perpetual, full use andshould provide patches, bug fixes, security patches, and updates directly from the respectiveOEM for the contract period. The software product used should have well defined productroadmap by the respective OEM. The proposed system software must provideindemnification and indemnification must cover patent claims, copy right claims, legal feesand damages claim. System integrator or respective developer / manufacturer must protectthe department from all such legal cost that may arise out of any claim by a third partyalleging intellectual property infringement i.e. related to the software.Bidder shall provide a comprehensive warranty that covers all components after the issuanceof the final acceptance test of department. The warranty should cover all materials, licenses,services and support for both hardware and software. Bidder shall administer warranties withserial number of equipment during warranty period. Upon final acceptance of Assam Policeany developer / manufacturer warranties will be transferred to Assam Police at no additionalcharge. All warranty documentation (whether expired or not) will be delivered to AssamPolice at the issuance of final acceptance certificate.Assam Police Page 332

CCTNS Functional & Technical Specifications2. External HDD 250 GB :Storage Device per Police stateInterface /USB 2.0Plug and playCapacity 250 GB externalSize PortableSpin 5400 rpmBuilt in Power management for efficient operationWarranty 3 years2.1.1.2. Duplex Laser Printer (Network)CRITERIASpeedProcessorResolutionDuty CycleMemoryInterfaceNetworkDuplexPaper SupportCompatibilityDETAILS28 PPM (A4) or higher400 MHz or higherMin. 1200 * 1200 dpiMin. 50,000 page / month64 MB or higherUSB 2.0 (high speed) with USB cableYes (10/100 Mbps)YesA4/LegalWindows/Linux4. Multi-Function Laser (Print/ Scan/ Copy)CRITERIAFunctionsAll-in-one functionsMultitasking CapabilityNetworkingPrinting SpecificationsPrint SpeedMonthly Duty CyclePrint TechnologyScanner SpecificationsScanner TypeScan ResolutionBit DepthScan Size MaximumDETAILSPrint, Copy, ScanYesYes18 PPM or higherUpto 8000 pagesUpto 1200 * 1200 dpiFlatbed, ADFUpto 1200 dpi24 bit, 64 bitA4, A3Assam Police Page 333

CCTNS Functional & Technical SpecificationsScan Speed (default)15 ppm or higherCopier SpecificationsCopy Resolution, BlackUpto 600*600 dpiCopy Resolution, ColorUpto 1200*1200 dpiMaximum no. of copies 99CompatibilityWindows/Linux5. Online SNMP UPS SystemISO 9001 & ISO 14001 certified brand. The certifying body should be1accredited by Quality Council of India (NABCB)3 KVA/2.7 KW, True On Line Type UPS with inbuilt Isolation Transformer.2 The isolation transformer should be inbuilt and mounted within the UPScabinet without any external cables3 The UPS should be onsite upgradeable to 5 KVA within the same cabinetBackup period should be at least 120 minutes with minimum 7000 VAH for43 KVA. Single string Battery bank to be used5 IGBT with High Frequency PWM (Pulse with Modulation) Technology6 Output wave form should be Sine wave7 Output Power factor should be 0.9Total Harmonic Distortion should be less than 3% and Crest factor should be8> 4:1Support input voltage range of 160 V to 280 V and input frequency range of945Hz to 55 Hz (generator compatible)10 Output Voltage should be 230 Volt AC (+/- 1%)11 Output frequency should be 50 Hz +/- 0.05 Hz (Crystal Controlled)Suitable MS housing for batteries with stand. UPS should have necessary12SNMP H/w for remote monitoring of the system.Inherent protection should be provided for over loading, low battery, short13circuits, over and under input voltage.LED indicators should be provided for at least load indication, load on14 battery, low battery, overload, Mains ON. LCD display for measurement ofAC Voltage, Battery voltage, Load Current, Output frequencyUPS output should be fully isolated by double conversion and inbuilt15isolation transformer (within the UPS cabinet)16 Audible indicator should be provided for at least low battery, Overload etc.17UPS OEM should have at least 5 service centers in the State of Assam theirown (documentary evidence to be produced)6. Portable Generator SetCRITERIARated capacityRated CurrentIgnition SystemFuel Tank Capacity (diesel)DETAILS2 KVA , .9 pfAC 3.0 A / AC 7.1 ATransistor Controlled Ignition (TCI)2.7 L minimumAssam Police Page 334

CCTNS Functional & Technical SpecificationsFuel Tank Capacity (petrol)Continuous running hoursFrequency (Hz)Rated Output (VA)Maximum Output (VA)Silent Type0.25 L minimum6 hours50 Hz350 VA450 VAYes, as per norms of the localPollution control board7. Finger Print ReaderParameterResolutionScan areaGrayscaleForm factorInterfaceUseLightEnclosureSecurityEnhancementEnhancementEnhancementEnhancementOSSoftwareSpecificationExcellent image quality for Forensic application. Pixelresolution: 512 dpi or above (average x, y over the scan area)Scan capture area: > 14 mm (nom. width at centre) 18 mm (nom.length)8-bit grayscale (256 levels of gray)Reader size < 70 mm x 40 mm x 17 mmCompatible with USB 2.0 (Full Speed) and on USB IF certifiedlist.Suitable for Indoor/outdoor useLEDRugged, Superior ESD resistanceEncrypted fingerprint dataLatent print rejectionCounterfeit finger rejectionRotation invariantWorks well with dry, moist or rough fingerprintsCompatible with Linux /windowsSDK with extractor, matcher, .NET support, WHQL certifieddevice driver and sample application8. Electronic PenCRITERIADataCommunicationDETAILSUSB 1.1 standardAssam Police Page 335

CCTNS Functional & Technical SpecificationsBuilt-in batteryContinuousWriting TimeCharging TimeOperating SystemSupportRechargeable battery2 hours minimum2 hours approx.Linux9. Digital CameraCRITERIAPixels12 Megapixels minimumDETAILSLCDMonitorTypeDisplay SizeRecordingFormatZoomRecordingMediaSelf TimerShootingModesWhiteBalanceFlashFunctionUSBConnectivityTFT2.7 inches minimumJPEG4X or higherSD Memory Card, SDHC Memory Card, SDXCMemory Card, Multimedia CardYesAuto, Portrait, Landscape, Night Snapshot, Indoor,Face self-timer, Low Light, Beach, Underwater,Foliage, Snow, Fireworks, Movie, DocumentsAuto/Daylight/Cloudy/Fluorescent/Incandescent/FlashAuto/Red Eye Reduction/Off/Face Detection/NoisereductionYesAssam Police Page 336

CCTNS Functional & Technical SpecificationsOperatingSystemSupportLinux10. Port Network Switch 10/100 MBPSCRITERIAStandardsNetworkInterfaceSwitchingMethodDETAILSIEEE 802.3 Ethernet, IEEE 802.3u Fast Ethernet,IEEE 802.3x Flow Control, Compatible with allmajor network softwareRJ 45 UTP – 10/100 BaseTStore and ForwardSwitch Fabric 4.8 GbpsPhysicalSpecificationsPowerRequirementsMetal housing with Side air vents with proper AirCooling designUniversal AC input: 100 to 240 VAC, 50 to 60 HzAssam Police Page 337

CCTNS Functional & Technical SpecificationsANNEXURE-7Assam Police Page 338

Police Stations InfrastrctureSl no District Police StationSpace is Puccaor Kecha ?(P or K)Renovationis required?(Y or N)Does the PShaveelectricity?(Y or N)whethreearting isavailable?(Y or N)whether rewringisrequired?(Y or N)Does the PShave BSNLlandline?(Y or N)What is the distanceof BSNL exchangefrom PS?( in Km)1Dhubri P N Y Y N Y 2 KM2 Golokganj P N Y Y N Y 1 KM3 Bilashipara P N Y Y N Y 2 KM4 Chapor P N Y Y N Y 1 KM5 Mancachar P N Y Y N Y 1 KMDhuburi6 South Salmara K Y Y Y Y 3 KM7 Gouripur P Y Y Y Y Y 1/2 KM8 Tamarhat P N Y Y Y Y 1/2 KM9 Fakirganj P Y N N 5 KM10 Sukhchar K Y N N 5 KM11Goalpara P N Y N N Y 100M12 Golapara Dudhnoi P N Y N N Y 1KM13 Rangjuli P N Y N N Y 1KM

CCTNS Functional & Technical Specifications14 Dhupdhara P Y Y Y Y Y 1KM15 Lakhipur P N Y N N Y 1KM16 Matia P N Y N N Y 1KM17 Baguan P N Y N N N NIL18 Marnoi P N Y N N Y 1KM19Kokrajhar P y y N yInformationnot furnishedInformationnot furnished20 Fakiragram P y y N y do do21 Bogribari NA NA NA N y do do22 Gossaigaon P y y N y do do23 Tamarhat24KokrajharKachugaon P y y N y do do25 Dotoma P y y N y do do26 Serfanguri P y y N y do do27 Kazigaon K y y N y do do28 Bashbari29Chakrashila-Assam Police Page 340

CCTNS Functional & Technical SpecificationsBashbari30 Tipkai31 Salakati32Bongaigaon P Y Y Y Yinformationnot furnishedinformationnot furnished33BongaigaonManikpur P Y Y Y Y do do34 Abhayapuri P Y Y Y Y do do35 Jogighopa P Y Y Y Y do do36Barpeta P N Y N Y Y 300 Mtr37 Barpeta Road P N Y N Y Y 700 Mtr38 Sorbhog P N Y N Y Y 300 Mtr39 Kalgachia P Y Y N Y Y 500 Mtr40 Barpeta Tarabari P N Y N Y Y 500 Mtr41 Baghbor P Y N N Y N NIL42 Patacharkuchi P N Y N Y Y 200 Mtr43 Sarthebari P Y Y N Y Y 3 Km44 Kachumara K Y N N Y N NILAssam Police Page 341

CCTNS Functional & Technical Specifications45 Alupatichar K Y N N Y N NIL46Nalbari47 Belsor48 Nalbari Mukalmua49 Ghograpar50 Tihu51Rangia P Y Y Y Y Y 1/4 KM52 Koya P N Y Y N N 1 KM53 Kamalpur P Y Y Y Y N 100 Mtr54 Baihatachariali P Y Y Y Y N 1 KM55 Hajo P N Y Y N N 2 KMKamrup56 Chaygaon P Y Y Y Y N 1-1/2 KM57 Boko P Y Y Y Y N 100 Mtr58 Nagarbera P N Y N N N 300 Mtr59 Palashbari P Y Y Y Y N 2-1/2 KM60 Sualkuchi P Y Y N Y N 1 KMAssam Police Page 342

CCTNS Functional & Technical Specifications61Panbazar P N Y Y N62 Latasil N Y Y N63 Paltanbazar N Y Y N64 Bharalumukh P N Y Y N65 North Guwahati P Y Y Y Y66 Fatasil Ambari Y Y Y Y67 Jalukbari Y Y Y N6869GuwahaticityAzaraChandmariPPYYYYYYYY70 Geetanagar P Y Y Y Y71 Noonmati P Y Y Y N72 Dispur AT N Y N Y73 Baisistha P Y Y Y N74 Khetri K N Y Y Y75 Pragjyotishpur P Y Y N Y76 Sonapur P NN Y Y YAssam Police Page 343

CCTNS Functional & Technical Specifications77 All women P.S. Y Y N N Y 1/2 KM78 Bhangagarh N Y N N79 Hatigaon K Y Y Y Y80 Satgaon Y Y81 Gorchuk Y Y Y Y82Nagaon PS P Y Y Y YInformationnot furnishedInformationnot furnished83JakhalabandhaPSP N Y Y N do do84 Samaguri PS P Y Y Y Y do do85 Rupahihat PS P N Y Y Y do do86 Nagaon Jajari PS P N Y Y Y do do87 Dhing PS P Y Y Y Y do do88 Bordowa PS P Y Y Y Y do do89 Raha PS P N Y Y N do do90 Juria PS P N Y Y N do do91 Kampur PS P Y Y Y Y do doAssam Police Page 344

CCTNS Functional & Technical Specifications92 Lanka PS P N Y Y N do do93 Lumding PS P Y Y Y Y do do94 Dabaka PS P Y Y Y N do do95 Khatowal PS P Y Y Y Y do do96 Kachua PS P Y Y Y Y do do97 Hojai PS P N Y Y Y do do98 Jamunamukh PS P Y Y Y N do do99 Kaki PS P Y Y Y Y do do100 Uluani PS P Y Y Y Y do do101 Kaliabor PS P N Y Y N do do102 Electricity Spl PS P Y Y Y Y do do103 Murajhar PS P Y Y Y Y do do104LaokhowaChapori PSNewlysanctioned PS105Morigaon P Y Y N Y Y 1.5 KMMorigaon106 Jagiroad P Y Y Y Y N .5 KMAssam Police Page 345

CCTNS Functional & Technical Specifications107 Mayong P Y Y Y Y N 27.5 KM108 Dharamtul P Y Y Y Y N 5 KM109 Laharihat P Y Y Y Y N .5 KM110 Mikirbheta P Y Y N Y N 4.5 KM111 Moirabari P Y Y Y Y Y 1.5 KM112Mangaldoi P N Y Y N Y 1 KM113 Dalgaon P N Y Y N Y 2 KMDarrang114 Dhula P N Y Y N Y 10 KM115 Sipajhar P N Y Y N Y 2 KM116Tezpur P Y Y Y Y Y 1/2 Km117 Rangapara P Y Y Y Y Y 1/2 Km118 Missamari P Y Y Y Y Y 1 Km119 Sonitpur Dhekiajuli P Y Y Y Y Y 1/2 Km120 Thelamara P N Y Y Y Y 1 Km121 Jamuguri P N Y Y N Y 1/2 Km122 Sootea P N Y Y Y Y 1/2 KmAssam Police Page 346

CCTNS Functional & Technical Specifications123BiswanathCharialiP N Y Y Y Y 2 Km124 Behali P N Y Y Y Y 5 Km125 Helem P N Y Y Y Y 1/2 Km126 Gohpur P Y Y Y Y Y 1 Km127Special Branch,North LakhimpurP N Y Y N Y 1/2 KM128 North Lakhimpur P N Y Y N Y 1/2 KM129 Dhakuakhana P N Y Y N Y 2 KM130LakhimpurBihpuria P N Y Y Y Y 2 KM131 Laluk P N Y Y N Y 3 KM132 Baginadi N Y 1-1/2 KM133 Ghilamara N N Y Y Y Y 700 Mtr134Dhemaji P Y Y Y Y135 Gogamukh P Y Y Y YDhemaji136 Silpathar P Y Y Y Y137 Jonai P Y Y Y YAssam Police Page 347

CCTNS Functional & Technical Specifications138 Gerukamukh139Dibrugarh P N Y N Y Y 1/2 KM140 Borbarua P Y Y N Y Y 1/2 KM141 Moran P N Y Y N Y 1/2 KM142 Duliajan P Y Y Y N Y 2 KM143 Tengakhat P N Y Y N Y 1-1/2 KM144 Joypur P Y N Y N Y 1-1/2 KM145 Dibrugarh Namrup P N Y Y N Y 1/2 KM146 Lahowal P N Y Y N Y 1 KM147 Chabua P N Y Y N Y 8 KM148 Khowang P Y Y Y N Y 15 KM149 Rohmoria P N Y Y Y N 15 KM150 Naharkatia K Y Y N Y Y 1 KM151 Tingkhong P N Y Y N Y 1 KM152Tinsukia p y y y y y 1kmTinsukia153 Doomdooma p y y y y y 0.5kmAssam Police Page 348

CCTNS Functional & Technical Specifications154 Sadiya p y y y y y 0.5 km155 Digboi p y y y y y 0.5 km156 Margherita p y y y y y 1km157 Lekhapani p y y y y y 1km158 Makum p y y y y y 1.5 km159 Kakopathar p y y y y y 1km160 Dhola p y y y y y 0.5 km161 Pengeri p y y y y y 1km162 Bordubi p y y y N y 0.5 km163 Phillobari p y y y N y 0.5 km164 Saikhowaghat165 Bardumsa166ChangchupChariali167 Berekuri168 Tangana169 BaghjanAssam Police Page 349

CCTNS Functional & Technical Specifications170Sivasagar N/A N/A Y Y Y 1.5 KM171 Gaurisagar N/A N/A Y Y Y 100 mtrs172 Amguri N/A N/A Y Y Y 25 mtrs173 Haluating N/A N/A Y Y Y 5 Kms174 Geleky N/A N/A Y Y Y 1 Km175 Nazira N/A N/A Y Y Y 1 Km176 Simaluguri N/A N/A Y Y Y 2 Kms177 Mathurapur N/A N/A Y Y Y N/A178SivasagarBokataNemuguriN/A N/A Y Y Y N/A179 Sonari N/A N/A Y Y Y 1 Km180 Kakatibari N/A N/A Y Y Y N/A181 Sapekhati N/A N/A Y Y Y 1 Km182 Borhat N/A N/A Y Y Y N/A183 Moranhat N/A N/A Y Y Y 1 Km184 Demow N/A N/A Y Y Y 1 Km185 Namti Chariali N/A N/A Y Y Y N/AAssam Police Page 350

CCTNS Functional & Technical Specifications186 Namtola N/A N/A Y Y Y N/A187 Charaipung N/A N/A Y Y Y N/A188 Bihubor N/A N/A Y Y Y N/A189Jorhat P N Y Y N Y ½ km190 Mariani P N Y Y N Y 100 mtre191 Teok P N Y Y N Y ½ km192 Titabor P N Y Y N Y 1 km193 Borhula P N Y Y N Y ½ kmJorhat194 Majuli P Y Y N Y Y 1 km195 Garamur P Y Y N Y Y ½ km196 Jengraimukh P Y Y N Y Y 5 km197 Bhagamukh P Y Y N Y Y 1km198 Pulibar P N Y Y N Y 1 km199Golaghat DNA DNA Y Y N Y 500 mtrs200 Golaghat Bokakhat P N Y Y N Y 100 mtrs201 Kamargaon P N Y Y N Y 1 KmAssam Police Page 351

CCTNS Functional & Technical Specifications202 Dergaon DNA DNA Y Y N Y 100 mtrs203 Ghiladhari P N Y Y Y N 18 Km204 Sarupathar P N Y Y N Y 2 Km205 Borpathar P N Y Y N Y 1 Km206 Merapani P N Y Y N Y 30 Km207 Chungajan DNA208 Jamuguri209 Bogijan210 Uriamghat DNAP.S. isfunctioningtemporarily insemipermanentbuildingP.S. isfunctioningtemporarily insemipermanentbuildingY N Y N 20 KmY N Y N 100 mtrs211Karbi-Diphu P N Y Y N212AnglongBokajan P(AT N Y Y NAssam Police Page 352

CCTNS Functional & Technical Specifications213 Howraghat p N Y Y N214 Bokolia P N Y Y N215 Barpathar P N Y Y N216 Borlongfar P N Y Y N217 Dillai P N Y Y N218 Manja P N Y Y N219 AnjokpaniPSBELONGS TOOTHER DEPT.Y N N220 Deithor YET TO FUNCTION221 Khatkhati P N Y Y N222 Dolamara YET TO FUNCTION223 Chowkihola P N Y Y N224 Dokmoka P N Y Y N225 Rongmongwe Y N N226 Samelangso Y N N227DimaHaflong p N Y N Y 1 KMAssam Police Page 353

CCTNS Functional & Technical Specifications228 Hasao Maibong P Y Y N Y229 Langting P Y Y N Y230 Dehangi P N Y Y N231 Diyangmukh P Y Y N Y 3-1/2 KM232 Harangajao P N Y Y N 1 KM233 Mahur P Y Y N Y 250 MTR234 Umrangshu P Y Y N Y 1-1/2 KM235Silchar P Y Y Y Y Y 1 KM236 Borkhola P Y Y Y N Y ½ KM237 Katigorah P Y Y Y N Y 2 KM238 Dholai P N Y Y N Y ½ KMCachar239 Sonai P Y Y Y Y Y 1 KM240 Lakhipur K Y Y Y Y Y 100 MTR.241 Udharbond P Y Y Y N Y ½ KM242 Jirighat P Y Y N Y Y ½ KM243 Karim-ganj Karimganj P N Y N Y Y 1 & Half KMAssam Police Page 354

CCTNS Functional & Technical Specifications244 Ratabari P Y Y N Y Y 16 KM245 Badarpur P N Y N Y Y 1 & Half KM246 Patharkandi P Y Y N Y Y 100 Mtrs.247RamkrishnaNagarP Y Y N Y Y 3 KM248Hailakandi P N Y Y N Y 1 Furlong249 Lala P Y Y Y N Y 17 K.M.Hailkandi250 Katlichera P Y Y Y Y Y 1.5 Mtrs.251 Algapur P Y Y Y Y Y 500 Mtrs.252Basugaon P Y Y Y Y Y 1/2 km253 Bijni P Y Y Y Y Y 1/4 km254 Sidli P Y Y Y Y N 4 km255 Dhaligaon P y Y Y Y Y 1/2kmChirang256 Amguri257 Panbari258 Kajelgaon259 RunikhataAssam Police Page 355

CCTNS Functional & Technical Specifications260 Ballamguri261Goreswar P Y Y Y Y N 2 KM262 Tamulpur P N Y Y Y Y 1-1/2 KM263 Barama P Y Y Y N N 1/2 KM264 Baganpara265 Barbari P N Y Y N N 40 KM266 Baksa Salbari K N Y Y N Y 1/2 KM267 Gobardhana K N Y N N N 14 KM268 Simla269 Nagrijuli270 Kumrikata271 Mushalpur P N Y Y N N 1/2 KM272Mazbat P Y Y N Y Y 1 K.M.273 Udalguri P Y Y N Y Y ½ K.M.Udalguri274 Paneri P Y Y N Y Y 200 Mtr.275 Khairabari K Y Y N Y Y 5 K.M.Assam Police Page 356

CCTNS Functional & Technical Specifications276 Tangla P Y Y N Y Y ½ K.M.277 Kalaigaon P Y Y N Y Y 800 Mtr.278 Orang NONeedConstructionY N Y Y 300 Mtr.279Hamren P N Y Y N280 Baithalangshu P N Y Y NHamren281 Kheroni P N Y Y N282 Zirikinding P N Y N YAssam Police Page 357