Lok Sewa RFP - RaceCourse Road - Gwalior

3.2.3. The Operator for the purpose of effective follow up of the application/ appealsubmitted shall:a. Keep vigil that the hard copy of application/appeal has reached the officerconcerned. If the hard copy of the application/appeal is not collected fromLSK within two working days then notify it to the officer authorized by theSecretary.b. Keep track of all management information that can be accessed by theoperator as per the software design.c. Keep checking online the details of the action taken entered on the softwareon the application/appeal by the designated officer/ first appeal officer/second appellate authority. If the applicant so desires provide informationabout the current status of application/ appeal free of cost. However, copy ofsuch information can be provided to applicant, if he so desires, on payment ofRs 5 (Five). Also bring to the notice of the secretary if such information is notentered by the designated officer/ first appeal officer/ second appellateauthority.d. In case the service is not provided in time or is refused by the designatedofficer, bring it to the notice of, the first appeal officer electronically so thathe may take it up as suomotto appeal if he considers necessary.e. In case the first appeal is not disposed of in time or is rejected, bring it to thenotice of second appellate authority electronically so that he may take it up assuomotto appeal if he considers necessary.f. Provide a copy of the order passed or a compliance report prepared by thedesignated officer, with regard to the application submitted, free of cost to theapplicant.g. Provide a copy of the order passed by the first appeal officer/ secondappellate authority on the appeal filed or in case of an order passed whereappeal was taken up suomotu by the appeal officer/ appellate authority tothe applicant free of cost.h. In case the second appellate authority orders payment of compensation andif it is not paid within 30 days, bring it to the notice of the Secretary.Model RFP Document for the use of District e-Gov Society Prepared by DPSM GOMP20