assa abloy - KTH
assa abloy - KTH
assa abloy - KTH
SHOW LESS
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Voice of the customer process<br />
Initial analysis Insight/foresight<br />
based idea<br />
generation<br />
33<br />
Gateway development<br />
process: Select &<br />
refine options<br />
� Experiments and choice models<br />
� Field experiments/prototype tests<br />
� QFD<br />
� User clinics<br />
� FMEA<br />
� Validation of qualitative data<br />
� Package testing<br />
� Copy testing<br />
Evaluation and<br />
control
Change language