11.07.2015 Views

Community Behavioral Health Services - San Francisco Department ...

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01.02 Access to <strong>Services</strong>olicyccess to services shall not be denied to clients who are unable or unwillingo abstain from unsafe practices.rior to discharge, providers shall make a reasonable attempt to finddditional or alternative treatment, recognizing that it is in part theiresponsibility.lients shall not be denied access to, restricted from participation in, orerminated from services on the basis of their use of prescribed medication.ProcedureProviders shall not deny services to individuals for exhibiting behaviors for which they seekhelp, in accordance with the DPH Dual Diagnosis Policy.Providers shall recognize relapse, or a return to unsafe practices as part of the recoveryprocess, not as a “failure of treatment”. Providers shall expand service options withinexisting programs, through collaboration with other service agencies, or by creating newservices to address specific needs. Providers shall make a reasonable attempt, within thecontext of their programs, to follow-up with clients who demonstrate an inability orunwillingness to participate in treatment.Programs shall broaden their treatment philosophies in order to provide quality,comprehensive care. Programs will permit access for clients on prescribed medications andcoordinate care with other health care service providers.11

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