Community Behavioral Health Services - San Francisco Department ...

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OverviewThe Contract Compliance Section is part of the Business Office serving Community Programs of DPH. This section strives to ensure that each contractor ismeeting contractual and regulatory requirements. The Section reports its findings to the Health Commission.RequirementsAt least annually, each contractor is audited or otherwise monitored for regarding various program objectives, including objectives related to programperformance, program compliance, and client satisfaction.OutcomeThis Section generates a report regarding program findings and ratings. A summary report is provided to DPH Program Managers as well as the ExecutiveDirector and/or Program Director of the contractor. If a particular program/contractor does not score well or needs improvement in certain areas, then thatprogram/contractor must complete a Plan of Correction.This Section also oversees the standard NonProfit Joint Fiscal and Compliance activities required by the Controller’s Office of the City and County of SanFrancisco.22
Office of Cultural Competence and Client Relations (Mental Health)The Office of Cultural Competence and Client Relations (CCCR) develops, plans, implements, and monitors cultural competence for CommunityBehavioral Health Services (CBHS). A consumer arm of the unit provides clients, family members, and the community with information and help withaccessing services and resolving any problems.A Community Behavioral Health Cultural Competence Plan provides policies and procedures for ensuring cultural and linguistic appropriate services andresources throughout the system of care, cultural competence training, workforce development, consultation, behavioral health information, and communityoutreach.Services offered by the Office of Cultural Competence and Client Relations:• Language translation and interpreter resources.• Client brochure and other educational materials.• Cultural competence trainings.• Multicultural Student Stipend Program (MSSP).• Peer internship program and peer support.• Client liaison services (problem resolution).• Client and family newsletter and community calendar.• Outreach and community liaison.• Prevention and health promotion.Client, Family, and Community Liaisons are available to provide information on how the system works, resolve problems about services, and link clients andfamily members to appropriate resources. For assistance, providers can make referrals to the following liaisons:Wanda Materre, Client and Family Liaison/Ombudsman 255-3694Stephen Dempsey, Client Liaison 255-3664For CBHS Wellness and Recovery and Peer Projects:Wing Tse, Peer Project Coordinator 255-3672For interpreter and language resources:Genie Wong, Administrative Analyst 255-3426For information on other services: 255-3433Requesting a Sign Language InterpreterSign Language Interpretation requires 5 days notification.23
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City and County of San Fr ancisco
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CBHS 2010-2011 Provider ManualA wel
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Who is Served by the San Francisco
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Children, Youth, & Family (CYF) - M
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CYF Mental Health and School Partne
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Residential, Sub-acute and Communit
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Adult and Older Adult - Mental Heal
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CBHS Pharmacy ServiceAll clients wh
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Supportive Housing and Shelter-Base
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AOA Outpatient ServicesDesigned to
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Substance Abuse Service ProvidersDr
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Substance Abuse Outpatient Treatmen
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Driving Under the Influence (DUI) p
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AARS - Comprehensive Outreach Proje
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Alternatives Program Damon Eaves, L
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Joe Healy Medical Detox Project off
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This program provides mental health
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Languages: SpanishCATS MAP Mobile A
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Children’s System of Care (CSOC)
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Languages: Amharic, Arabic, Cantone
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Provides specialized neurobehaviora
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Languages: SpanishDSAAM Office Base
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Epiphany Center for Families in Rec
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and to develop a community support
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Languages: Basic translation servic
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1440 Chinook Ct. #A San Francisco C
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Evaluation Consultation Unit (DECU)
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2 year transitional house setting f
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1380 Howard Street, 2 nd Floor San
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Languages: Spanish, Russiansome res
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undergraduate students, and teachin
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vocational rehabilitation, housing
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Languages: SpanishProgress Foundati
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Languages: Amharic, Cantonese, Mand
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i-Ability IT Training - Serves SF C
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severely and persistently mentally
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Seneca Center Community TreatmentFa
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Behavioral Health Services to triag
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Social Model Detox for men and wome
Page 82 and 83: (SED), neglected, or abused childre
Page 84 and 85: • Opportunities to explore vocati
Page 86 and 87: Child and Adolescent Services (CAS)
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Page 90 and 91: Westside Ajani (RU#38CP3 )Shona Bau
Page 92 and 93: 888 Turk Street San Francisco CA 94
Page 94 and 95: CBHS Policies, Procedures, andAdmin
Page 96 and 97: • New! Fiscal-Cost Reporto ADP Co
Page 98 and 99: Patients’ RightsMental Health (La
Page 100 and 101: Basic Benefit Eligibility OverviewB
Page 102 and 103: Eligibility-Related Terminology:Ass
Page 104 and 105: Specific Requirements for Substance
Page 106 and 107: CBHS Client Grievance ProcedureCBHS
Page 108 and 109: Adult and Older Adult QOC FormCity
Page 110 and 111: Children QOC FormCITY AND COUNTY OF
Page 112 and 113: Staff ID and Service and Billing Pr
Page 114 and 115: Hjfh;aksjd City and County of San F
Page 116 and 117: Substance Abuse Staff Professional
Page 118 and 119: STATE OF CALIFORNIA - HEALTH AND HU
Page 120 and 121: PH Harm Reduction Policyolicy Numbe
Page 122 and 123: DPH Privacy Policy Matrix forSharin
Page 124 and 125: A Privacy Notice that meets the req
Page 126 and 127: Authorization for disclosure of a p
Page 128 and 129: If a patient has not requested that
Page 130 and 131: • Avatar CANS Treatment Plan Step
Page 134 and 135: Alternatives for written materialsL
Page 137 and 138: Counselor Certification Regulations
Page 139 and 140: Behavioral Health Court: A program
Page 141 and 142: COSIGCo-Occurring State Incentive G
Page 143 and 144: psychologists, social workers, and
Page 145 and 146: Intensive Case Management: Intensiv
Page 147 and 148: NOANPINPPESNREPPNTPOBICOBOTNotice o
Page 149 and 150: Recovery:Process by which people ar
Page 151 and 152: TCMTEDSTIPTargeted Case Management
Page 153 and 154: Steven Dempsey Peer Support/ Client
Page 155 and 156: Toni Rucker Director, Grants & Trai
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