Community Behavioral Health Services - San Francisco Department ...

Office of Cultural Competence and Client Relations (Mental Health)The Office of Cultural Competence and Client Relations (CCCR) develops, plans, implements, and monitors cultural competence for CommunityBehavioral Health Services (CBHS). A consumer arm of the unit provides clients, family members, and the community with information and help withaccessing services and resolving any problems.A Community Behavioral Health Cultural Competence Plan provides policies and procedures for ensuring cultural and linguistic appropriate services andresources throughout the system of care, cultural competence training, workforce development, consultation, behavioral health information, and communityoutreach.Services offered by the Office of Cultural Competence and Client Relations:• Language translation and interpreter resources.• Client brochure and other educational materials.• Cultural competence trainings.• Multicultural Student Stipend Program (MSSP).• Peer internship program and peer support.• Client liaison services (problem resolution).• Client and family newsletter and community calendar.• Outreach and community liaison.• Prevention and health promotion.Client, Family, and Community Liaisons are available to provide information on how the system works, resolve problems about services, and link clients andfamily members to appropriate resources. For assistance, providers can make referrals to the following liaisons:Wanda Materre, Client and Family Liaison/Ombudsman 255-3694Stephen Dempsey, Client Liaison 255-3664For CBHS Wellness and Recovery and Peer Projects:Wing Tse, Peer Project Coordinator 255-3672For interpreter and language resources:Genie Wong, Administrative Analyst 255-3426For information on other services: 255-3433Requesting a Sign Language InterpreterSign Language Interpretation requires 5 days notification.23