Community Behavioral Health Services - San Francisco Department ...

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Authorization for disclosure of a patient's health information is obtained prior to release asrequired; that is (1) to providers outside the DPH Safety Net and (2) from a substance abuseprogram.Provide a copy of the authorization to the patient.File patient authorizations for release of PHI in the client/patient's medical records.Retain patient authorizations in the patient files for at least 7 years.16
Ensure that Protected <strong>Health</strong> Information (PHI) is transmitted in a secure manner.For voice transmissions:a) Always confirm the voice mailbox as the intended recipient of PHI.b) Do not use voicemail to communicate PHI, unless deemed in the interest of the patient.c) Do not use voicemail to communicate PHI to the patient, unless the patient has signed a specificrequest or authorization.d) When using cell phones to disclose PHI, take care to call from areas where PHI cannot beinappropriately or unlawfully disclosed.For e-mail and fax transmissions:a) Always send PHI to confirmed electronic mail addresses or fax numbers only, not to distribution lists.b) For routine transmission of PHI via fax, program numbers into fax machine to minimize the potentialfor error. Check these numbers periodically to ensure that they are valid.c) Always include a confidentiality message in all electronic mail transmissions and fax cover sheets, suchas "This message and any attachments are solely for the intended recipient and may contain confidentialor privileged information. If you are not the intended recipient, any disclosure, copying, use, ordistribution of the information included in this message and any attachments is prohibited. If you havereceived this communication in error, please notify me by reply e-mail and immediately and permanentlydelete this message and any attachments. Thank you."d) Limit PHI that is sent via fax or to electronic mail addresses, to the minimum necessary to perform theintended task.e) If it is determined that an electronic mail address is unsecured, or if the security of the electronic mailaddress cannot be verified, transmit PHI in password-protected files only. Send passwords to access theprotected files, via a separate message.f) Use electronic mail to communicate with patients, but not to respond to requests for copies of medicalrecords.g) Whenever a patient needs a copy of his or her medical records, always obtain a signed writtenauthorization from the patient. After the provider determines that release of the information will notcause serious harm to the patient, a hard copy of the records may be released to the patient.For wireless and infrared transmission:a) Transmit PHI only from approved portable computing devices and access points.b) Actuate the portable devices in secure environments only.In case of inappropriate or insecure transmission, notify your supervisor immediately.Observe the Privacy Rule for PHI release to the mediDo not release information about mental health or substance abuse patients, including their presence in thefacility.17
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City and County of San Fr ancisco
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CBHS 2010-2011 Provider ManualA wel
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Who is Served by the San Francisco
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Children, Youth, & Family (CYF) - M
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CYF Mental Health and School Partne
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Residential, Sub-acute and Communit
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Adult and Older Adult - Mental Heal
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CBHS Pharmacy ServiceAll clients wh
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Supportive Housing and Shelter-Base
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AOA Outpatient ServicesDesigned to
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Substance Abuse Service ProvidersDr
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Substance Abuse Outpatient Treatmen
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Driving Under the Influence (DUI) p
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AARS - Comprehensive Outreach Proje
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Alternatives Program Damon Eaves, L
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Joe Healy Medical Detox Project off
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This program provides mental health
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Languages: SpanishCATS MAP Mobile A
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Children’s System of Care (CSOC)
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Languages: Amharic, Arabic, Cantone
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Provides specialized neurobehaviora
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Languages: SpanishDSAAM Office Base
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Epiphany Center for Families in Rec
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and to develop a community support
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Languages: Basic translation servic
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1440 Chinook Ct. #A San Francisco C
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Evaluation Consultation Unit (DECU)
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2 year transitional house setting f
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1380 Howard Street, 2 nd Floor San
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Languages: Spanish, Russiansome res
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undergraduate students, and teachin
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vocational rehabilitation, housing
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Languages: SpanishProgress Foundati
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Languages: Amharic, Cantonese, Mand
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i-Ability IT Training - Serves SF C
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severely and persistently mentally
Page 76 and 77: Seneca Center Community TreatmentFa
Page 78 and 79: Behavioral Health Services to triag
Page 80 and 81: Social Model Detox for men and wome
Page 82 and 83: (SED), neglected, or abused childre
Page 84 and 85: • Opportunities to explore vocati
Page 86 and 87: Child and Adolescent Services (CAS)
Page 88 and 89: Walden House, Inc.Day Rehabilitatio
Page 90 and 91: Westside Ajani (RU#38CP3 )Shona Bau
Page 92 and 93: 888 Turk Street San Francisco CA 94
Page 94 and 95: CBHS Policies, Procedures, andAdmin
Page 96 and 97: • New! Fiscal-Cost Reporto ADP Co
Page 98 and 99: Patients’ RightsMental Health (La
Page 100 and 101: Basic Benefit Eligibility OverviewB
Page 102 and 103: Eligibility-Related Terminology:Ass
Page 104 and 105: Specific Requirements for Substance
Page 106 and 107: CBHS Client Grievance ProcedureCBHS
Page 108 and 109: Adult and Older Adult QOC FormCity
Page 110 and 111: Children QOC FormCITY AND COUNTY OF
Page 112 and 113: Staff ID and Service and Billing Pr
Page 114 and 115: Hjfh;aksjd City and County of San F
Page 116 and 117: Substance Abuse Staff Professional
Page 118 and 119: STATE OF CALIFORNIA - HEALTH AND HU
Page 120 and 121: PH Harm Reduction Policyolicy Numbe
Page 122 and 123: DPH Privacy Policy Matrix forSharin
Page 124 and 125: A Privacy Notice that meets the req
Page 128 and 129: If a patient has not requested that
Page 130 and 131: • Avatar CANS Treatment Plan Step
Page 132 and 133: OverviewThe Contract Compliance Sec
Page 134 and 135: Alternatives for written materialsL
Page 137 and 138: Counselor Certification Regulations
Page 139 and 140: Behavioral Health Court: A program
Page 141 and 142: COSIGCo-Occurring State Incentive G
Page 143 and 144: psychologists, social workers, and
Page 145 and 146: Intensive Case Management: Intensiv
Page 147 and 148: NOANPINPPESNREPPNTPOBICOBOTNotice o
Page 149 and 150: Recovery:Process by which people ar
Page 151 and 152: TCMTEDSTIPTargeted Case Management
Page 153 and 154: Steven Dempsey Peer Support/ Client
Page 155 and 156: Toni Rucker Director, Grants & Trai
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