Talisma Fundamentals User's Guide.book

Using Quick Response ToolsSharing a Canned ResponsePermissions requiredManage Canned Response - To create, edit, share, and delete Canned Responses.You can share a Canned Response with other Teams so that Users in those Teams can use it. To do so:1. Open the Canned Response Manager.2. Select a Canned Response, and click Share.The Canned Response is displayed in the Canned Response window with the Share tab selected.3. Select the Teams with which you want to share the Canned Response.4. Select Save from the File menu.- OR -Click .5. Select Close from the File menu.Note• You can share a Canned Response with another Team only if that Team does notalready use a Canned Response with the same shortcut.• If the shortcut of a Canned Response being shared is used in a deleted CannedResponse in the selected Team(s), you can share the Canned Response only afterpurging the deleted Canned Response in the selected Team(s).Creating a Personal Canned ResponsePermissions requiredManage Canned Response - To create, edit, share, and delete Canned Responses.A Canned Response created by a User can either be shared with other Users or be marked as personal. If aCanned Response is made personal, only the User who created it will be able to access it.To Make a Canned Response Personal1. Create a Canned Response.2. Click the Share tab.3. Select the Personal option.4. Select Save from the File menu.- OR -Click .371