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Our partners at Starbucks Support Center in Seattle have access to a Flexcar for work-related travel during the day, which allows them to leave their cars at home. T R A N S P O R T A T I O N C S R 2 0 0 3 E N V I R O N M E N T 64 Transportation �� A growing concern about global warming has led to more scrutiny of the causes, including the impacts of transportation. Most vehicles burn fossil fuels, which contribute to rising levels of carbon dioxide (CO 2 ), a greenhouse gas. We accept the opinion of most scientists that the increased accumulation of greenhouse gas emissions in the atmosphere is influencing changes in the planet’s temperature. These changes could lead to harmful effects, such as rising sea levels and shifts in weather and global hydrological patterns. Our Footprint Team determined that our initial efforts should focus on our partners’ commute to and from Starbucks Support Center, our global headquarters in Seattle. This is Starbucks largest workplace facility and the site where, on average, 2,320 partners worked in fiscal 2003. Starbucks “Transportation Options Program,” or TOP, offers commuting alternatives to partners. The program includes subsidized transit passes; free shuttle buses for local commutes; and perks for carpoolers, walkers and bike riders. Our Partner Fleet Car Program is operated in conjunction with Flexcar, providing vehicles to partners to use for business trips during the day so they can leave their vehicles at home. And when needed, Starbucks will provide our commuting partners a ride home. (See graph above.) Our transportation impacts also include the distribution of our products around the world. Starbucks is working with transport providers to reduce this impact by: • Piloting a measure to consolidate store deliveries and reduce the number of daily trips supply trucks are making to our stores. It’s too early for results, but we are hopeful this measure will reduce Starbucks fuel consumption as well as costs. • Participating in the Business for Social Responsibility (BSR) Clean Cargo Group, a worldwide committee of multinational corporations, to develop environmental guidelines for ocean transportation geared for shippers and freight carriers. �� fiscal ��
Store Design and Operations �� S T O R E D E S I G N A N D O P E R A T I O N S 65 �� Collectively, Starbucks stores in North America use considerable amounts of energy and water, and generate a great deal of waste. Our environmental retail initiatives are focused on reducing energy and water consumption, and minimizing waste by reusing and recycling. We also examine ways to improve the environmental performance of our stores through better design specifications and equipment purchases. Energy Conservation There are easy and cost-effective measures that can reduce energy usage and decrease greenhouse gas emissions, Starbucks has found. For example, our stores use a best practice Energy Checklist that includes practical conservation measures. Moreover, last year Starbucks undertook a number of conservation projects in our North American stores. These included replacing inefficient bulbs and fixtures in more than 2,700 existing stores, and resetting thermostats to increase heating and cooling efficiency. Despite these initiatives, our energy usage in fiscal 2003 increased, based on data we collected from a sample of stores. In an effort to improve our performance in this area, in 2004 we will launch an “Energy Test Bed,” over two years in a sample of our stores, to monitor all energy usage, including equipment, and test new energy conservation initiatives. Water Conservation Sometimes simple solutions can have a big impact. This was true of our water conservation measures last year. Starbucks installed low flow toilets in some of our locations. We also adjusted the flow on a specialized faucet located in our espresso bars. More than 3,000 stores were installed with water-efficient rinsers which clean the pitchers used to mix our Frappuccino ® blended beverages. (See store design and operations graphs above.) �� fiscal year �� E N V I R O N M E N T C S R 2 0 0 3
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L I V I N G O U R VA L U E S Corpor
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living our values 2 14 22 38 48 70
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Provide a great work environment an
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T H E H E L P L I N E Another vehic
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B E I N G A S T A R B U C K S P A R
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B R I N G I N G O U T T H E B E S T
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I N T E G R A T I N G O U R N E W S
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Page 17 and 18: Embrace diversity as an essential c
Page 19 and 20: D I V E R S I T Y T R A I N I N G D
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Page 25 and 26: Apply the highest standards of exce
Page 27 and 28: ETHIOPIA ZIMBABWE KENYA TANZANIA YE
Page 29 and 30: Coffee Sourcing ��
Page 31 and 32: Preferred Supplier Program Progress
Page 33 and 34: Certified and Conservation Coffees
Page 35 and 36: Conservation Coffee Program Report
Page 37 and 38: P R O V I D I N G F A R M E R S A C
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Page 41 and 42: Develop enthusiastically satisfi ed
Page 43 and 44: B R I N G I N G S T A R B U C K S T
Page 45 and 46: I M P R O V I N G O U R C O M M U N
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Page 49 and 50: We have relayed these concerns to o
Page 51 and 52: Contribute positively to our commun
Page 53 and 54: Make Your Mark M A K E Y O U R M A
Page 55 and 56: E A R T H D A Y Celebrating Earth D
Page 57 and 58: T H E S T A R B U C K S F O U N D A
Page 59 and 60: • The Community~Word Project in N
Page 61 and 62: L O C A L A C T I O N Starbucks sup
Page 63 and 64: T A Z O A N D M E R C Y C O R P S T
Page 65: Tea and Paper Sourcing ��
Page 69 and 70: PAINTS WITH LOWER AMOUNTS OF VOLATI
Page 71 and 72: G O I N G F O R W A R D Starbucks w
Page 73 and 74: Recognize that profi tability is es
Page 75 and 76: Company Profile ��
Page 77 and 78: E X P E C T A T I O N S O F O U R S
Page 79 and 80: G O I N G F O R W A R D As a public
Page 81 and 82: A B O U T T H I S R E P O R T Starb
Page 84: © 2004 Starbucks Coffee Company. A
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