Statement of Intent 2013 to 2016 - Human Rights Commission

HUMAN RIGHTS COMMISSION | STATEMENT OF INTENT37Outcome area 4: Human rights mainstreamingOutputs Performance measure Forecast 2012–13 Standard 2013–14Undertake human rights andprivacy matters through:a) providing legalrepresentation before theHuman Rights ReviewTribunal or higher courtswhere Section 92 criteriaof the Human Rights Actare metb) providing representationfor the HumanRights Commission inappropriate casesc) instituting proceedingsunder the Privacy Actwhen referred by thePrivacy Commissionerd) intervening in appropriateproceedings under thePrivacy Act 1993QuantityEstimated 60−80 human rightsand privacy matters undertaken,as assessed by internal records 20TimelinessApplicants for representation aresent an initial response within 5working daysDetermination of applicationpathway made within 10 workingdays of receiving s82 materialfrom the CommissionMatters substantially progressed 21within one year, as assessed byinternal recordsQualitySatisfaction with thoroughness ofdecision, as assessed by analysisof responses to decision bycomplainants65 Quantity measure metNew measure80% timelinessNew measure80% timelinessNew measure80% timeliness80% satisfaction 80% satisfaction 22Set performance standardsachieved in providingrepresentation:a) compliance with Lawyers andConveyancers Act 2006b) compliance with Tribunal andCourt timetablesc) positive feedback fromcourts as assessed by internalrecordsd) positive feedback fromcomplainants on standard ofservice100%100% compliance100% compliance95% satisfaction90% satisfaction20 This figure is slightly lower than in previous years. This reflects a trend in which there are a smaller number of applications received, but their subject matter is morecomplex than previously. This can be attributed to the enquiries and complaints service dealing effectively with the straightforward complaints, leaving the more complexmatters to be resolved.21 Substantial progress can include a decision not to provide representation, progress toward settlement, alternative dispute resolution processes such as referral back tomediation, and litigation.22 Measured by exception-based reporting.