Spring @ SMCC - Southern Maine Community College

Developing Your EmployeesUnderstanding that job satisfaction isdirectly related to job performance, participantswill develop skills to improve jobperformance of their team effectively. Thismodule offers supervisors a 7-step formulafor coaching meetings that are based onmutual trust and respect as well as how todevelop effective listening skills.BIN-S90 NCFriday, 3/69am-noonSPCConflict ManagementIn this module, participants will becomemore aware of their own conflict style, whilelearning to recognize the conflict styles ofothers. Through a personal assessment,participants learn how to identify and assesthe five conflict-handling modes: competing,collaborating, compromising, avoiding,and accommodating.BIN-S63 N1Friday, 3/209am-noonSPCWhat’s My CommunicationStyle?Boiling down the complexities of personalstyle to four memorable terms, this modulegives participants a quick understanding ofthemselves and others. The self-assessmentoffers an accurate and reliable way to identifypersonal communication style, understandwhy we behave the way we do, andfind ways to build stronger, more productiverelationships.BIN-S94 NCFriday, 4/39am-noonSPCBIN-S90 BAFriday, 3/139am-noonBCBIN-S63 BAFriday, 3/279am-noonBCBIN-S94 BAFriday, 4/109am-noonBCTime MasteryWe all face a daily dilemma: too much todo and not enough time to do it. Timemanagement concerns how we resolve thatdilemma. Time is the limiting factor, notactivities. We must make tough choicesabout what to do and what not to do. Timemanagement is really self-management.Habits are the key to good time management.In this module, participants willanalyze their own time management skillsusing a self-assessment and then create anaction plan for areas of improvement.BIN-S55 NCFriday, 4/179am-noonSPCBIN-S55 BAFriday, 4/249am-noonBCSupervisory Skills Academy Instructors:• Dwyer Leahy Vessey specializes in facilitation,training and development of all levels of professionals.Dwyer’s areas of expertise includeorganizational leadership and management,conflict resolution, mediation, team building andcommunication skills.• Debra Mattson has significant experienceworking with businesses to develop, implement,and evaluate training plans designed to helporganizations reach performance goals. In additionto customized training facilitation, Debrateaches credit classes in business and leadershipat SMCC.• Jim Applebybrings a wealth ofknowledge andexpertise from avariety of experiencesincludingengineering,manufacturing,sales, qualityassurance, andhuman resourcedevelopment.Jim’s instructionand facilitationstyles are engaging,challenging,informative, andalways educational.7