2009 Annual report - Nedbank Group Limited

Left to Right: James Damon (Credit Manager: Corporate)and Annette Stafford-Evans (Head: Credit, Group Risk& 2009 Top Performer Nominee).‘When you seeyourself as part ofthe group, successtakes on a differentmeaning; a heightenedmeaning, simplybecause it is shared.’A TRUE MEASURE OF SUCCESSHeading a division of almost 70 people, Annette Stafford-Evans(Head: Credit, Group Risk & 2009 Top Performer Nominee)and her team achieved the following in 2009:> Corporate and Business Bankingexceeded their sales targets;> Retail Banking exceeded their sales targets;> Arrears during 2009 remained constantlywell below the target of 0.25%;> Excesses were constantly well below the threshold of 5%;> Non-performing loans ended at 2.7%– well below the industry average;> Impairments over average advances were at 1.6%;> Expenses were 1% higher than 2008 actual expensesand 7% below the original 2009 expense budget;> Staff complement was reduced by 11 staff memberswithout negatively impacting the risk environment;> Retail credit admin was centralised under Credit Admin andall admin functions were removed from the branches; and> Retail Credit took over the arrear management of allretail branches and improved on the arrear position since 2008.23