Annual report 2009 - Adria Airways

theoretical trainings for the aircraft typesBombardier CRJ 200, 700, 900 and AirbusA319/A320/A321 – at the beginning of thesecond half of 2010 a CRJ 1000 will be added;• Adriatic process of aircraft maintenance andexternal clients for intensive (PT = PracticalTraining) and extensive (OJT = On Job Training)practical trainings for the aircraft typesBombardier CRJ 200, 700, 900 and AirbusA319/A320/A321;• Adriatic process of aircraft maintenance forcontinuous training in the fields Human Factors,Technical Updates and Company Procedures,refresher and occasional trainings.The Technical Training department fulfils theneeds of its clients by performing own trainingor organising training performed by otherproviders but in any case designed as a fully integratedservice including all required organisational,coordination and logistics support.In 2009, we continued with the introduction ofmodern CBT (= Computer Based Training) andabove all WBT (=Web Based Training) trainings– in accordance with the clients’ needs, theinfrastructure options, economic and logisticscalculation and legislative restrictions.Due to a limited number of personnel we focusedon intensive practical trainings for thosetypes of aircraft of external clients in 2010.Negotiations concerning the extension of thecontractual cooperation with Bombardier accordingto which Adria would become Bombardier’sauthorized provider of practical trainingsfor CRJ 200, 700, 900 and 1000 are still inprogress.Training in the Field of Cargo TransportTrainings in the field of cargo transport in airtraffic have been carried out for internal andexternal clients since 1992. The trainings havethree modules:• the conditions of admission and IATA cargotransport standards;• the cargo tariff and air traffic documents;• the eChamp reservation system (from autumn2008 on).In 2009, we carried out trainings for the followingexternal clients: AD Intereuropa Beograd,Intereuropa RTC Sarajevo, Interevropa Skopje,Interevropa Kosova, Rhea Express Podgorica,Intereuropa PE Brnik, RSE OptimaVite Doel Skopje,MAT–Macedonian Airlines, Skopje, AirportPristina.With the use of the eChamp reservation systemwe trained general sales agents and handlingagents in the field of cargo transport in 2009.Trainings in the Field of Dangerous GoodsTrainings in the field of dangerous goods areobligatory by law for all participants in air transport.The training programme of Adria Airwayswas approved by the Ministry of Transport ofthe Republic of Slovenia. Trainings for internaland external clients have five modules:• DGT1 Personnel of air carriers, freightforwarders and handling agents who areengaged in the handling, storage andloading of goods and postal consignments,• DGT2 Flight crews and loading planners,• DGT3 Cabin personnel, reception andpassenger handling personnel and securityguards who check passengers, luggage,cargo and postal consignments,• DGT4 Senders of dangerous goods,personnel of air carriers, freight forwardersand handling agents who accept dangerousgoods,• DGT5 Personnel of air carriers, freightforwarders and handling agents who acceptgeneral goods and postal consignmentswithout dangerous goods.Education of the Sales ForceThe needs for the education of our own salespersonnel and agent network emerged twentyyears ago and took shape before the collapseof Yugoslavia in the framework of the AdriaAirways Training Centre and later as an independentunit within the sales and marketingsector. In addition to the education of our ownsales personnel it also offers education for themarket.Adria Airways / Annual Report 2009 / BUSINESS REPORT39