Details - Philadelphia Corporation For Aging

How to Handle Conflict and ConfrontationHOW TO HANDLE CONFLICT & CONFRONTATION: KEYS TOMANAGING, RESOLVING & WORKING THROUGHDISAGREEMENTSIf you don’t handle confrontation well, or at all, chances are that you could be paying a heavy price at the expense of yourcareer success and your personal happiness. After attending How to Handle Conflict & Confrontation, you’ll discoverhow to get to the real cause of the problem… how to disarm disagreeable people … how to defuse tense situations…howto handle anger (yours and others).After this seminar, you’ll be able to:Overcome the fear of confrontation and conflictMaster an easy, three-step method of conflict resolutionRespond coolly, confidently and tactfully in even the most heated and emotional situationsStand up for yourself and assert your personality in a professional waySay good-by to the stress, anger and frustration that unresolved conflict has caused youHere’s what you’ll learn:Understanding conflict – and why it makes us so uncomfortableMastering calm confrontation: a professional approach that will improve your resultsEffectively managing your anger – and that of othersEffective communication: your key to minimizing conflict and resolving disagreementsDATE & TIME:Thursday, January 10 th , 20139:00 AM – 4:00 PMThis one-day workshop includes an hour break for lunch.Please list your preferred date on the Registration Application.__________________________________________________________________________________________________To register:Please complete the registration by printing clearly on the lines below and fax/ mail toTom Shea, PCA Planning Department at (215) 765-9066 by Friday, August 31, 2012.Preferred Date: ____________________________________________________________________________________________________________NameJob Title_______________________________________________________________________________________Agency/ Work Address (include zip code)_______________________________________________________________________________________Tel # Fax # E-mail Address________________________________________________________________________________________Signature of Registrant*Supervisor’s Approval12