Details - Philadelphia Corporation For Aging

Setting Performance ExpectationsInteraction Management® Setting Performance ExpectationsAchieving business results requires aligning a staff member’s goals with overall agency goals. Leadersmust help people see how their efforts contribute to the success – or failure – of the agency.This course helps leaders drive performance and accountability by helping people understand what is expectedof them and gaining their commitment to achieving it. When leaders conduct effective setting expectationsdiscussions, people feel more motivated to perform because they see how their efforts make a difference.This module helps leaders:• Ensure mutual understanding of performance expectations.• Help others identify performance expectations that align with the agency’s goals.• Gain individual or team commitment to fulfilling expectations in the performance plan.• Handle challenging situations that can arise during setting expectations discussions.During this half (½) day interactive workshop, participants will:• Learn the purpose and process of setting expectations discussions – achieving understanding, alignmentand agreement.• Learn to create and communicate SMART objectives – that follow the SMART model.• Use the Discussion Planner tool to plan setting expectations discussions that incorporate the InteractionGuidelines and Key Principles.• Use the STAR & STAR/AR models to structure consistent, understandable and actionable feedback.• Develop solutions to deal with the challenging situations identified earlier in the session.• Develop a plan to incorporate these new skills into their leadership practices.17