STEP 1– Stop recording system STEP 2 – Backup configuration files
STEP 1– Stop recording system STEP 2 – Backup configuration files
STEP 1– Stop recording system STEP 2 – Backup configuration files
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Uninstall ECR V2.x on Windows 7 (64x)Problem: Windows prompt to use special <strong>configuration</strong> to installECR V2.1 Server even if ECR V2.1 is not compatible with Windows 7.1) When login into ECR config toola. Error messagei. Run-time error ‘48’: File not found: ECCR_API.dllii. Invalid Error Code2) When trying to uninstall ECR V2.1 from the windows program removera. Error -> Unable to load the ECCR_API.dll from C:\ProgramFiles\Ausbox\V2.1\exe\ directoryb. Unable to unload the ECCR_API.dllUninstall Programs Manually<strong>STEP</strong> <strong>1<strong>–</strong></strong> <strong>Stop</strong> <strong>recording</strong> <strong>system</strong>To stop the ECR <strong>recording</strong> software on theServer PC, right click on the phone iconlocated in the Windows <strong>system</strong> tray andselect “Shutdown ECR Service.”Ensure that all ECR program windows areclosed before continuing to the next step.Follow step 2 and 3 only if you have to save your Configuration and Data.<strong>STEP</strong> 2 <strong>–</strong> <strong>Backup</strong> <strong>configuration</strong> <strong>files</strong>Navigate to “C:\Program Files\AuxBox\V2.1”Make a copy of the “Config” folder locatedunder this directory.Note: This copy will be needed to move theexisting <strong>configuration</strong>s onto the new ECRserver. It is suggested to use a USB ornetwork drive.
<strong>STEP</strong> 3<strong>–</strong> <strong>Backup</strong> audio <strong>files</strong>Navigate to the storage location on the serverwhere the audio <strong>files</strong> are kept. By default this willbe “C:\Program Files\AuxBox\ in a folder called“Data”.Make a copy of the “Data” folder. Backing up thisfolder will make a copy of all the audio <strong>files</strong>recorded by each station.Note: This copy will be needed to move all theexisting audio <strong>files</strong> onto the new ECR server. It issuggested to use a USB or network drive.<strong>STEP</strong> 4<strong>–</strong>Delete ECR folderNavigate to “C:\Program Files\AuxBox\ and delete “V2.1\” folder.<strong>STEP</strong> 5 <strong>–</strong>Delete register <strong>files</strong>1) Open “Command Prompt”.(Click on Start -> All Programs -> Accessories -> Command Prompt)Into Command Prompt write “regedit” and press Enter.The Registry Editor will open.
2) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node. Delete thefolder called "\Algo".3) Navigate toHKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall. Find the register folder where “Displayname = Entreprise CallRecorder” and delete that folder. Below the folder {758D7C23-….} will be deleted.4) Navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services, locateand delete the service called "ECCR_Recorders".<strong>STEP</strong> 6 -Remove ECR completelyInstall ECR V2.3 and un-install ECR V2.3<strong>STEP</strong> 7-Install ECRRestart PC and install ECR V2.3
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