The Effectiveness of Health Care Teams in the National Health Service

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Using this model, we determined to explore the extent to which team working was associated with better quality health care for patients and to identify the factors associated with effective teamwork.
Chapter 2 Primary Health Care Team Research Methods and Sample Details The research with Primary Health Care Teams had two stages. The first was a questionnaire survey, and related data collection methods, involving large numbers of teams conducted in order to gather data on team inputs, processes and outcomes. The second stage involved intensive examination of a sub-set of teams to explore in more depth targeted team processes and outputs. Quantitative Methods An overview of the methods used is given in Figure 2.1. Figure 2.1: Details of the three samples and research methods Sample size Survey data 100 teams 1156 respondents Team composition Team functioning Team effectiveness Team innovation Member stress The Sample Additional questionnaires/ Telephone interviews Team composition Team meetings Team management Decision making External ratings Team effectiveness Team innovation The research design required data to be gathered from 100 Primary Health Care teams (PHCTs) varying across a number of dimensions, including size (number of team members, number of GPs, list size); Jarman index; location (urban, rural, inner city), and geographical location. Databases of GP practices were accessed from 19 Health Authorities and 300 teams were randomly selected. Letters explaining the objectives of the research and inviting teams to participate in the research, together with an information sheet were sent to the senior GP partner,
Page 1 and 2: The Effectiveness of Health Care Te
Page 3 and 4: Appendix II Knowing the way: Effect
Page 5 and 6: Christine Carmichael June 1997 - Fe
Page 7 and 8: The objectives of the research were
Page 9 and 10: Index, Dr Foster; deaths within 30
Page 11 and 12: Chapter 1 Teamwork, Communication a
Page 13 and 14: • Flat organisations can be monit
Page 15 and 16: audit of the case managers' records
Page 17 and 18: Specifically, West and Wallace (199
Page 19 and 20: There is some evidence that team me
Page 21 and 22: circumstances efficient teamwork re
Page 23 and 24: selected the best option. Following
Page 25 and 26: Team and organisational rewards It
Page 27 and 28: Thus the health care team may focus
Page 29 and 30: integrates interventions (Tannenbau
Page 31 and 32: to provide shared direction and ena
Page 33: Inputs Teams work within a domain s
Page 37 and 38: midwives); 33.5% administrative sta
Page 39 and 40: External ratings - team effectivene
Page 42 and 43: Location Four location categories w
Page 44 and 45: functioning, issues of team process
Page 46 and 47: Organisational Context Figure 2.11
Page 48 and 49: Figure 2.12: Consultation and Quali
Page 50 and 51: Figure 2.13: An example of the layo
Page 52 and 53: stakeholders was sufficiently compr
Page 54 and 55: enefit to all aspects of primary he
Page 56 and 57: Introduction The data analysis expl
Page 58 and 59: those which might ultimately predic
Page 60 and 61: Figure 3.4: Relationship between te
Page 62 and 63: It seems that professional diversit
Page 64 and 65: Bearing in mind that a larger score
Page 66 and 67: Figure 3.15: Clarity of Leadership
Page 68 and 69: Summary of Findings Chapter 4 Quali
Page 70 and 71: of the workshops and consultations
Page 72 and 73: Chronic disease management • effe
Page 74 and 75: Accountability • meeting NHS care
Page 76 and 77: Checklist of activities which contr
Page 78 and 79: Objective 1 - Promote, maintain and
Page 80 and 81: Objective 5 - High team member comm
Page 82 and 83: Measure 2 - Young People’s Sexual
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Percentage of team members who repo
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determined the percentage of patien
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test their generalisability for pri
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Introduction Chapter 5 Community Me
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As the Health Team Effectiveness re
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CMHTs managed. The main reasons for
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Section 4: Biographical information
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Number of members % of women 35 30
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Figure 5.4: CMHT occupational group
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CMHT response to emergency referral
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number of teams 50 40 30 20 10 0 Tu
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Team average tenure Average job ten
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� Team processes: team processes
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made about the running of the team.
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single evaluative or morale factor.
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turn, team characteristics were ent
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• Teams using integrated client c
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Team Inputs Information about the t
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Results The method of analysis was
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Figure 6.4: Impact of team processe
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4.5 4.0 3.5 3.0 2.5 2.0 -.2 0.0 .2
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external rating of team innovation
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meetings), beta = -.20, t = -2.20,
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Two factors, acting independently o
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that the majority of such training
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In relation to recruitment and rete
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Chapter 7 Community Mental Health T
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Figure 7.1: Process and effectivene
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Figure 7.2: Client caseload profile
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Figure 7.3: Summary of selected cli
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83 per cent of selected clients wer
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Figure 7.5: Summary of health econo
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Team I 39 26 33 Team J 45 39 13 TOT
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Figure 7.11: Costs and clinical tar
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Overall costs Overall cost per clie
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Referrals pooled in the team/number
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12 months. Of course, some of these
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We were also forcibly reminded of t
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Section 1: Biographical information
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comprised of six items with five in
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• Does your team have relatively
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The mean caseness of teams was 23.3
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Response Fifty-seven teams particip
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health care areas. For example, a b
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The Coronary Care Unit This team is
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specialities. The clinicians are in
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Summary of Findings Chapter 9 Secon
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Analysis of variance within and bet
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Role Conflict 148.16 1,2147
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etween team membership types in str
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237 team members (752 nurses, 114 d
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Multiple Team Membership Most peopl
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higher level unit (organisation, th
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Team size and type of Trust are ass
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Introduction Chapter 10 Meetings an
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Even in relatively small groups, ac
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did not code finer timing informati
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Figure 10.2: Communication in a pri
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Figure 10.4: Communication in a com
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Summary of Findings Chapter 11 Anal
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team's size (unrelated t-tests, all
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meetings, we will return to why thi
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taken up by "any other business" ra
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attendance to GPs and the practice
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(See Figure 11.8). The graph includ
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members in other ways. From the con
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equal responsibility subset (for eq
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Types of Meetings The number of dif
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Figure 12.2: Four Categories of Pra
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Teams which are commissioned by hea
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Although the meetings fell into the
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Figure 12.5: Duration of meetings i
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chairing meetings, such cases illus
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Attendance at meetings The CMHT mee
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describe the overall nature of CMHT
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Chapter 13 Conclusions and Recommen
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� Leadership also emerges as crit
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care teams must therefore be traine
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3. Team composition Today’s healt
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always be to move as quickly as pos
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customer satisfaction with retail o
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In traditional organisations, power
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Team processes When TBW is introduc
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Appendix I Measures Used Primary He
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Accessibility of the service to use
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Introduction The World Health Organ
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From this conceptual, background Po
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Com peting Values M odel Internal H
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care and of taking into considerati
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derived from 100 teams, examining t
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Rational Goal Objectives Example In
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Human Relations Objectives Example
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contingencies for each indicator, t
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Centre Steven Campbell Research Ass
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Appendix III Effectiveness Measures
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Objective: Promote, maintain and im
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Effectiveness To what extent......
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Relevance To what extent...... Are
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∗ If the measures suggest that th
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Measure 4 - Patient access to consu
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Next steps • Compare the average
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whether steps could be taken to ens
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Measure 8 - Patients have access to
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Objective: Efficient Use of Resourc
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Date: Day of week: Name: Job title:
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Measure 11 - Patients/clients who d
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Measure 12 - Efficient use of admin
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Objective: Continuous personal and
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Measure 16 - Team members use each
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Objective: Responsiveness to client
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Measure 19 - Patients’ experience
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5. The last two times that you aske
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18. In the last month: How many mor
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___________________________________
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Letters were sent to all the primar
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(ii) The principles of effective te
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• Which aspects of the PHCT servi
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the person’s environment such as
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Handout 3 Practical tips and guidel
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‘The best and most cost-effective
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feedback on performance against tho
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Handout 6 Practical tips and guidel
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Teamworking Mechanisms for reviewin
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Efficient use of resources Of no Ve
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Handout 10 Practical tips and guide
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Handout 14 Measuring Quality of Car
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Berger, J., Fisek, M.H., Norman, R.
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Department of Health (1990). The Ca
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Guzzo, R.A. & Shea, G.P. (1992). Gr
Page 356 and 357:
King, N. (1990). Innovation at work
Page 358 and 359:
Myer, C. (1993). How to Align Purpo
Page 360 and 361:
Schober, M.F., & Clark, H.H. (1989)
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groups. Academy of Management Journ
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